Built motion from commit bab6f49e.|2.6.17
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x0dff=['sobject','find','then','length','Email','Agent\x20%s\x20found.','resolve','identity','user_id','display_name','moduleSearch','contact_lead','cloneDeep','additionalSearchContact','merge','Contact','execute','additionalSearchLead','$or','Lead','additionalSearchAccount','Account','first','Name','Phone','attributes','type','toLowerCase','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName','<unknown>','format','Company','No\x20Company','Caller\x20-\x20%s','create','forEach','includes','string','picklist','idField','toString','variableName','Variable','name','concat','securityToken','Connection','https://login.salesforce.com','clientId','clientSecret','login','username','Connection\x20established.','serverUrl','stripTrailingSlash','remoteUri','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridname','calleridnum','queue','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','newTab','trigger:browser:url','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','[QUEUE]','recordingFormat','none','email','destcalleridnum','outbound','user:%s','instanceUrl','[OUTBOUND]','unmanaged','lastevent','toUpperCase','isNil','Fields',']\x20Integration\x20account\x20type\x20%s.','lodash','request-promise','moment','jsforce','util','ioredis','../../../../config/logger','salesforce','redis','defaults','localhost','emit','getString','Subjects','Descriptions','ticketType','Task','utc','IsReminderSet','endUserType','contact','lead','WhoId','WhatId','Case','ContactId','account','AccountId','leadId','info','Association\x20between\x20Case\x20and\x20Lead\x20skipped','validateEmail'];(function(_0xded283,_0x5dbfdb){var _0x3a6751=function(_0x3239ab){while(--_0x3239ab){_0xded283['push'](_0xded283['shift']());}};_0x3a6751(++_0x5dbfdb);}(_0x0dff,0xd4));var _0xf0df=function(_0x4a45e3,_0x43b11d){_0x4a45e3=_0x4a45e3-0x0;var _0x148cdf=_0x0dff[_0x4a45e3];return _0x148cdf;};'use strict';var _=require(_0xf0df('0x0'));var rp=require(_0xf0df('0x1'));var moment=require(_0xf0df('0x2'));var BPromise=require('bluebird');var md5=require('md5');var jsforce=require(_0xf0df('0x3'));var util=require(_0xf0df('0x4'));var Redis=require(_0xf0df('0x5'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0xf0df('0x6'))(_0xf0df('0x7'));config[_0xf0df('0x8')]=_[_0xf0df('0x9')](config[_0xf0df('0x8')],{'host':_0xf0df('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xf0df('0x8')]));function emit(_0x1bda8b,_0x3d5b86,_0x3eabcb){io['to'](_0x1bda8b)[_0xf0df('0xb')](_0x3d5b86,_0x3eabcb);}function getTicket(_0x5b5305,_0x239804,_0x473928,_0x50bde4,_0xf764c1,_0xb43321,_0x31e279,_0x3277d9){var _0x28c90e=Object['assign']({},{'OwnerId':_0x239804['id'],'Subject':intUtil[_0xf0df('0xc')](_0x50bde4[_0xf0df('0xd')],_0xf764c1,'\x20'),'Description':intUtil['getString'](_0x50bde4[_0xf0df('0xe')],_0xf764c1,'\x0a')},getCustomFields(_0xb43321,_0xf764c1));if(_0x473928){if(_0x50bde4[_0xf0df('0xf')]===_0xf0df('0x10')){_0x28c90e['ActivityDate']=moment[_0xf0df('0x11')]();_0x28c90e[_0xf0df('0x12')]=![];_0x28c90e['IsRecurrence']=![];if(_0x473928[_0xf0df('0x13')]===_0xf0df('0x14')||_0x473928[_0xf0df('0x13')]===_0xf0df('0x15')){_0x28c90e[_0xf0df('0x16')]=_0x473928['id'];}else if(_0x473928[_0xf0df('0x13')]==='account'){_0x28c90e[_0xf0df('0x17')]=_0x473928['id'];}}else if(_0x50bde4['ticketType']===_0xf0df('0x18')){if(_0x473928[_0xf0df('0x13')]==='contact'){_0x28c90e[_0xf0df('0x19')]=_0x473928['id'];}else if(_0x473928[_0xf0df('0x13')]===_0xf0df('0x1a')){_0x28c90e[_0xf0df('0x1b')]=_0x473928['id'];}else if(_0x473928[_0xf0df('0x13')]==='lead'&&_0x50bde4[_0xf0df('0x1c')]){_0x28c90e[_0x50bde4[_0xf0df('0x1c')]]=_0x473928['id'];}else{logger[_0xf0df('0x1d')](_0xf0df('0x1e'));}}}return _0x31e279['sobject'](_0x50bde4[_0xf0df('0xf')])['create'](_0x28c90e);}function getUser(_0xbe93b2,_0x55fe52,_0x5dcf2f){if(!_['isNil'](_0x55fe52)&&intUtil[_0xf0df('0x1f')](_0x55fe52)){var _0x2414ef={'Email':_0x55fe52};var _0x215c1b={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x5dcf2f[_0xf0df('0x20')]('User')[_0xf0df('0x21')](_0x2414ef,_0x215c1b)['execute']()[_0xf0df('0x22')](function(_0x49e105){if(_0x49e105[_0xf0df('0x23')]){var _0x5a6c07=_[_0xf0df('0x21')](_0x49e105,function(_0x40570d){return _0x40570d[_0xf0df('0x24')]===_0x55fe52;});if(_0x5a6c07){logger[_0xf0df('0x1d')](_0xf0df('0x25'),_0x55fe52);return BPromise[_0xf0df('0x26')]({'id':_0x5a6c07['Id'],'name':_0x5a6c07['Name']});}}else{logger[_0xf0df('0x1d')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x55fe52);return _0x5dcf2f[_0xf0df('0x27')]()[_0xf0df('0x22')](function(_0x419de9){return BPromise['resolve']({'id':_0x419de9[_0xf0df('0x28')],'name':_0x419de9[_0xf0df('0x29')]});});}});}else{logger[_0xf0df('0x1d')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x55fe52);return _0x5dcf2f[_0xf0df('0x27')]()[_0xf0df('0x22')](function(_0xd4e307){return BPromise['resolve']({'id':_0xd4e307[_0xf0df('0x28')],'name':_0xd4e307['display_name']});});}}function getEndUser(_0x4ab7f2,_0x456118,_0x313c03,_0x385afe,_0x93dd1d){var _0xbfd4eb={'$or':{'Phone':_0x385afe}};var _0x3e4ead={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0xf0df('0x26')]()[_0xf0df('0x22')](function(){logger[_0xf0df('0x1d')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x385afe,_0x456118[_0xf0df('0x2a')]);switch(_0x456118['moduleSearch']){case _0xf0df('0x2b'):var _0x31f1b3=_[_0xf0df('0x2c')](_0xbfd4eb);if(_0x456118[_0xf0df('0x2d')]){var _0x30d0f8={};_0x30d0f8[_0x456118['additionalSearchContact']]=_0x385afe;_[_0xf0df('0x2e')](_0x31f1b3['$or'],_0x30d0f8);}return _0x93dd1d[_0xf0df('0x20')](_0xf0df('0x2f'))[_0xf0df('0x21')](_0x31f1b3,_0x3e4ead)[_0xf0df('0x30')]()[_0xf0df('0x22')](function(_0x39a827){if(_0x39a827&&_0x39a827[_0xf0df('0x23')]){return _0x39a827;}else{var _0x35ab60=_[_0xf0df('0x2c')](_0xbfd4eb);if(_0x456118[_0xf0df('0x31')]){var _0x4872ac={};_0x4872ac[_0x456118[_0xf0df('0x31')]]=_0x385afe;_[_0xf0df('0x2e')](_0x35ab60[_0xf0df('0x32')],_0x4872ac);}return _0x93dd1d['sobject'](_0xf0df('0x33'))[_0xf0df('0x21')](_0x35ab60,_0x3e4ead);}});case'account_contact_lead':var _0x29f3b8=_[_0xf0df('0x2c')](_0xbfd4eb);if(_0x456118[_0xf0df('0x34')]){var _0x30d0f8={};_0x30d0f8[_0x456118[_0xf0df('0x34')]]=_0x385afe;_[_0xf0df('0x2e')](_0x29f3b8[_0xf0df('0x32')],_0x30d0f8);}return _0x93dd1d[_0xf0df('0x20')](_0xf0df('0x35'))[_0xf0df('0x21')](_0x29f3b8,_0x3e4ead)[_0xf0df('0x30')]()[_0xf0df('0x22')](function(_0x1dbc50){if(_0x1dbc50&&_0x1dbc50['length']){return _0x1dbc50;}else{var _0x5a8cf2=_[_0xf0df('0x2c')](_0xbfd4eb);if(_0x456118[_0xf0df('0x2d')]){var _0x3a1e7a={};_0x3a1e7a[_0x456118[_0xf0df('0x2d')]]=_0x385afe;_[_0xf0df('0x2e')](_0x5a8cf2[_0xf0df('0x32')],_0x3a1e7a);}return _0x93dd1d[_0xf0df('0x20')](_0xf0df('0x2f'))[_0xf0df('0x21')](_0x5a8cf2,_0x3e4ead)[_0xf0df('0x22')](function(_0x1fe499){if(_0x1fe499&&_0x1fe499[_0xf0df('0x23')]){return _0x1fe499;}else{var _0x51b273=_[_0xf0df('0x2c')](_0xbfd4eb);if(_0x456118['additionalSearchLead']){var _0xd15889={};_0xd15889[_0x456118[_0xf0df('0x31')]]=_0x385afe;_[_0xf0df('0x2e')](_0x51b273[_0xf0df('0x32')],_0xd15889);}return _0x93dd1d[_0xf0df('0x20')](_0xf0df('0x33'))['find'](_0x51b273,_0x3e4ead);}});}});case _0xf0df('0x14'):var _0x31f1b3=_[_0xf0df('0x2c')](_0xbfd4eb);if(_0x456118[_0xf0df('0x2d')]){var _0x30d0f8={};_0x30d0f8[_0x456118[_0xf0df('0x2d')]]=_0x385afe;_[_0xf0df('0x2e')](_0x31f1b3[_0xf0df('0x32')],_0x30d0f8);}return _0x93dd1d['sobject']('Contact')[_0xf0df('0x21')](_0x31f1b3,_0x3e4ead)[_0xf0df('0x30')]();case _0xf0df('0x15'):var _0x48d6dd=_[_0xf0df('0x2c')](_0xbfd4eb);if(_0x456118[_0xf0df('0x31')]){var _0x30d0f8={};_0x30d0f8[_0x456118['additionalSearchLead']]=_0x385afe;_[_0xf0df('0x2e')](_0x48d6dd[_0xf0df('0x32')],_0x30d0f8);}return _0x93dd1d[_0xf0df('0x20')]('Lead')['find'](_0x48d6dd,_0x3e4ead);case _0xf0df('0x1a'):var _0x29f3b8=_[_0xf0df('0x2c')](_0xbfd4eb);if(_0x456118['additionalSearchAccount']){var _0x30d0f8={};_0x30d0f8[_0x456118[_0xf0df('0x34')]]=_0x385afe;_[_0xf0df('0x2e')](_0x29f3b8[_0xf0df('0x32')],_0x30d0f8);}return _0x93dd1d[_0xf0df('0x20')]('Account')['find'](_0x29f3b8,_0x3e4ead);default:return null;}})[_0xf0df('0x22')](function(_0x50b779){if(_0x50b779&&_0x50b779['length']){var _0x5d1208=_[_0xf0df('0x36')](_0x50b779);if(_0x5d1208){return BPromise[_0xf0df('0x26')]({'id':_0x5d1208['Id'],'name':_0x5d1208[_0xf0df('0x37')],'phone':_0x5d1208[_0xf0df('0x38')],'endUserType':_0x5d1208[_0xf0df('0x39')][_0xf0df('0x3a')][_0xf0df('0x3b')]()});}}})[_0xf0df('0x22')](function(_0xefee1e){if(_0xefee1e){logger['info'](_0xf0df('0x3c'),_0xefee1e[_0xf0df('0x13')],_0x385afe);return BPromise[_0xf0df('0x26')](_0xefee1e);}else{logger[_0xf0df('0x1d')](_0xf0df('0x3d'),_0x385afe);var _0x3ad58d={'Phone':_0x385afe};if(_0x456118[_0xf0df('0x3e')]){if(_0x456118['moduleCreate']===_0xf0df('0x14')){logger['info'](_0xf0df('0x3f'),_0x385afe,_0x456118[_0xf0df('0x3e')]);_0x3ad58d[_0xf0df('0x40')]=_0x313c03!==_0xf0df('0x41')?_0x313c03:util[_0xf0df('0x42')]('Caller\x20-\x20%s',_0x385afe);}else if(_0x456118[_0xf0df('0x3e')]===_0xf0df('0x15')){logger[_0xf0df('0x1d')](_0xf0df('0x3f'),_0x385afe,_0x456118[_0xf0df('0x3e')]);_0x3ad58d['LastName']=_0x313c03!==_0xf0df('0x41')?_0x313c03:util[_0xf0df('0x42')]('Caller\x20-\x20%s',_0x385afe);_0x3ad58d[_0xf0df('0x43')]=_0xf0df('0x44');}else if(_0x456118[_0xf0df('0x3e')]===_0xf0df('0x1a')){logger[_0xf0df('0x1d')](_0xf0df('0x3f'),_0x385afe,_0x456118[_0xf0df('0x3e')]);_0x3ad58d[_0xf0df('0x37')]=_0x313c03!==_0xf0df('0x41')?_0x313c03:util['format'](_0xf0df('0x45'),_0x385afe);}else{return null;}}return _0x93dd1d[_0xf0df('0x20')](_['upperFirst'](_0x456118['moduleCreate']))[_0xf0df('0x46')](_0x3ad58d)[_0xf0df('0x22')](function(_0x285692){return BPromise[_0xf0df('0x26')]({'id':_0x285692['id'],'endUserType':_0x456118['moduleCreate']});});}});}function getCustomFields(_0x2f4f6a,_0x5f5699){var _0x35aca7={};if(_0x2f4f6a[_0xf0df('0x23')]>0x0){_[_0xf0df('0x47')](_0x2f4f6a,function(_0x414ba6){if(_[_0xf0df('0x48')]([_0xf0df('0x49'),_0xf0df('0x4a')],_0x414ba6[_0xf0df('0x3a')])&&_0x414ba6[_0xf0df('0x4b')]){_0x35aca7[_0x414ba6[_0xf0df('0x4b')]]=_0x414ba6['content'][_0xf0df('0x4c')]();}else if(_0x414ba6[_0xf0df('0x3a')]==='variable'&&_0x414ba6['variableName']&&_0x414ba6[_0xf0df('0x4b')]){_0x5f5699[_0x414ba6[_0xf0df('0x4d')]]&&(_0x35aca7[_0x414ba6[_0xf0df('0x4b')]]=_0x5f5699[_0x414ba6[_0xf0df('0x4d')]][_0xf0df('0x4c')]());}else if(_0x414ba6[_0xf0df('0x3a')]==='customVariable'&&_0x414ba6['Variable']&&_0x414ba6[_0xf0df('0x4e')][_0xf0df('0x4f')]&&_0x414ba6[_0xf0df('0x4b')]){_0x5f5699[_0x414ba6[_0xf0df('0x4e')][_0xf0df('0x4f')]['toLowerCase']()]&&(_0x35aca7[_0x414ba6[_0xf0df('0x4b')]]=_0x5f5699[_0x414ba6[_0xf0df('0x4e')][_0xf0df('0x4f')][_0xf0df('0x3b')]()]['toString']());}});}return _0x35aca7;}function getConnection(_0x2a4739){var _0x1f6ee0=_0x2a4739['password'][_0xf0df('0x50')](_0x2a4739[_0xf0df('0x51')]);var _0x5affd7=new jsforce[(_0xf0df('0x52'))]({'oauth2':{'loginUrl':_0x2a4739['remoteUri']||_0xf0df('0x53'),'clientId':_0x2a4739[_0xf0df('0x54')],'clientSecret':_0x2a4739[_0xf0df('0x55')]}});return _0x5affd7[_0xf0df('0x56')](_0x2a4739[_0xf0df('0x57')],_0x1f6ee0)[_0xf0df('0x22')](function(){logger[_0xf0df('0x1d')](_0xf0df('0x58'));return _0x5affd7;});}exports['queue']=function(_0x48b3b7,_0x4de0f1,_0x564355,_0x519c74,_0x18a9e9,_0x198431){var _0x61675f,_0xea81f8,_0x1b85fb,_0x577b26;_0x198431[_0xf0df('0x59')]=intUtil[_0xf0df('0x5a')](_0x198431[_0xf0df('0x59')]);_0x198431[_0xf0df('0x5b')]=intUtil['stripTrailingSlash'](_0x198431['remoteUri']);if(_0x18a9e9&&_0x18a9e9[_0xf0df('0x5c')]){logger[_0xf0df('0x1d')]('[QUEUE]',_0xf0df('0x5d'));_0x4de0f1[_0xf0df('0x5e')]=util[_0xf0df('0x42')](_0xf0df('0x5f'),_0x198431[_0xf0df('0x59')],_0x4de0f1[_0xf0df('0x60')],md5(_0x4de0f1[_0xf0df('0x60')]));}else{_0x4de0f1[_0xf0df('0x5e')]='';}return getConnection(_0x198431)[_0xf0df('0x22')](function(_0x306eca){_0x577b26=_0x306eca;return getUser(_0x198431,_0x519c74['email'],_0x577b26);})['then'](function(_0x4527db){_0x61675f=_0x4527db;return getEndUser(_0x198431,_0x564355,_0x4de0f1[_0xf0df('0x61')],_0x4de0f1[_0xf0df('0x62')],_0x577b26);})[_0xf0df('0x22')](function(_0x3e1b2b){_0xea81f8=_0x3e1b2b;return getTicket(_0x198431,_0x61675f,_0xea81f8,_0x564355,_0x4de0f1,_0x564355['Fields'],_0x577b26,_0xf0df('0x63'));})[_0xf0df('0x22')](function(_0x20d05f){_0x1b85fb=_0x20d05f;logger[_0xf0df('0x1d')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x1b85fb['id']);logger[_0xf0df('0x1d')](_0xf0df('0x64'),_0x1b85fb['id'],_0x519c74[_0xf0df('0x4f')],_0x198431['type']);switch(_0x198431[_0xf0df('0x3a')]){case _0xf0df('0x65'):emit(util[_0xf0df('0x42')]('user:%s',_0x519c74[_0xf0df('0x4f')]),'trigger:salesforce:display',{'recordId':_0x1b85fb['id']});break;case _0xf0df('0x66'):emit(util[_0xf0df('0x42')]('user:%s',_0x519c74[_0xf0df('0x4f')]),_0xf0df('0x67'),{'uri':util[_0xf0df('0x42')]('%s/%s/e',_0x577b26['instanceUrl'],_0x1b85fb['id'])});break;default:logger[_0xf0df('0x68')](_0xf0df('0x69'));}})[_0xf0df('0x6a')](function(_0x57b243){logger[_0xf0df('0x68')](_0xf0df('0x6b'),_0x57b243);});};exports['outbound']=function(_0x41dc4c,_0x2ee4e4,_0x301c13,_0x318e08,_0x7a5363,_0x199224,_0x3a9138){var _0x482379,_0x4ffda0,_0x166429,_0x213e53;_0x199224[_0xf0df('0x59')]=intUtil[_0xf0df('0x5a')](_0x199224['serverUrl']);_0x199224[_0xf0df('0x5b')]=intUtil[_0xf0df('0x5a')](_0x199224[_0xf0df('0x5b')]);if(_0x3a9138&&_0x3a9138[_0xf0df('0x6c')]&&_0x3a9138['recordingFormat']!==_0xf0df('0x6d')){logger[_0xf0df('0x1d')]('[OUTBOUND]',_0xf0df('0x5d'));_0x2ee4e4[_0xf0df('0x5e')]=util[_0xf0df('0x42')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x199224[_0xf0df('0x59')],_0x2ee4e4[_0xf0df('0x60')],md5(_0x2ee4e4[_0xf0df('0x60')]));}return getConnection(_0x199224)['then'](function(_0x19300c){_0x213e53=_0x19300c;return getUser(_0x199224,_0x318e08[_0xf0df('0x6e')],_0x213e53);})[_0xf0df('0x22')](function(_0x2fd741){_0x482379=_0x2fd741;return getEndUser(_0x199224,_0x301c13,_0x2ee4e4['destcalleridname'],_0x2ee4e4[_0xf0df('0x6f')],_0x213e53);})['then'](function(_0x4c1640){_0x4ffda0=_0x4c1640;return getTicket(_0x199224,_0x482379,_0x4ffda0,_0x301c13,_0x2ee4e4,_0x301c13['Fields'],_0x213e53,_0xf0df('0x70'));})[_0xf0df('0x22')](function(_0x2a96ca){_0x166429=_0x2a96ca;logger[_0xf0df('0x1d')]('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0x166429['id']);logger[_0xf0df('0x1d')]('[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x166429['id'],_0x318e08[_0xf0df('0x4f')],_0x199224[_0xf0df('0x3a')]);switch(_0x199224[_0xf0df('0x3a')]){case _0xf0df('0x65'):emit(util[_0xf0df('0x42')]('user:%s',_0x318e08[_0xf0df('0x4f')]),'trigger:salesforce:display',{'recordId':_0x166429['id']});break;case _0xf0df('0x66'):emit(util[_0xf0df('0x42')](_0xf0df('0x71'),_0x318e08[_0xf0df('0x4f')]),'trigger:browser:url',{'uri':util[_0xf0df('0x42')]('%s/%s/e',_0x213e53[_0xf0df('0x72')],_0x166429['id'])});break;default:logger[_0xf0df('0x68')](_0xf0df('0x73'),'Salesforce\x20account\x20type\x20not\x20recognized');}})[_0xf0df('0x6a')](function(_0x28138a){logger[_0xf0df('0x68')]('[OUTBOUND]',_0x28138a);});};exports[_0xf0df('0x74')]=function(_0x1816ec,_0x1c8c44,_0x4ca758,_0x54db73,_0x158489,_0x333e40){var _0x47915d,_0x191197,_0x22c0e3,_0x2200fb;_0x333e40[_0xf0df('0x59')]=intUtil[_0xf0df('0x5a')](_0x333e40[_0xf0df('0x59')]);_0x333e40['remoteUri']=intUtil[_0xf0df('0x5a')](_0x333e40['remoteUri']);if(_0x158489&&_0x158489['monitor_format']){logger[_0xf0df('0x1d')]('['+_0x1c8c44[_0xf0df('0x75')][_0xf0df('0x76')]()+']',_0xf0df('0x5d'));_0x1c8c44[_0xf0df('0x5e')]=util[_0xf0df('0x42')](_0xf0df('0x5f'),_0x333e40[_0xf0df('0x59')],_0x1c8c44[_0xf0df('0x60')],md5(_0x1c8c44['uniqueid']));}else{_0x1c8c44[_0xf0df('0x5e')]='';}return getConnection(_0x333e40)['then'](function(_0x1ca8ce){_0x2200fb=_0x1ca8ce;if(!_[_0xf0df('0x77')](_0x54db73)){return getUser(_0x333e40,_0x54db73[_0xf0df('0x4f')],_0x2200fb);}else{return getUser(_0x333e40,null,_0x2200fb);}})[_0xf0df('0x22')](function(_0x3d0f09){_0x47915d=_0x3d0f09;return getEndUser(_0x333e40,_0x4ca758,_0x1c8c44[_0xf0df('0x61')],_0x1c8c44[_0xf0df('0x62')],_0x2200fb);})['then'](function(_0x3ae617){_0x191197=_0x3ae617;return getTicket(_0x333e40,_0x47915d,_0x191197,_0x4ca758,_0x1c8c44,_0x4ca758[_0xf0df('0x78')],_0x2200fb);})[_0xf0df('0x22')](function(_0x4fe698){_0x22c0e3=_0x4fe698;logger['info']('['+_0x1c8c44['lastevent'][_0xf0df('0x76')]()+']\x20Ticket\x20%s\x20created.',_0x22c0e3['id']);logger[_0xf0df('0x1d')]('['+_0x1c8c44['lastevent'][_0xf0df('0x76')]()+_0xf0df('0x79'),_0x333e40['type']);})[_0xf0df('0x6a')](function(_0x881383){logger[_0xf0df('0x68')]('['+_0x1c8c44[_0xf0df('0x75')][_0xf0df('0x76')]()+']',_0x881383);});};