Built motion from commit (unavailable).|2.5.11
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xf3c0=['password','concat','remoteUri','https://login.salesforce.com','clientId','clientSecret','login','username','Connection\x20established.','queue','stripTrailingSlash','serverUrl','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','calleridnum','Fields','[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','trigger:salesforce:display','newTab','trigger:browser:url','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','[QUEUE]','stringify','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','%s/%s/e','Salesforce\x20account\x20type\x20not\x20recognized','lastevent','toUpperCase','isNil','lodash','request-promise','bluebird','md5','jsforce','ioredis','../../../../config/logger','localhost','socket.io-emitter','redis','ticketType','Task','utc','getString','Subjects','Descriptions','WhoId','Case','sobject','create','User','find','execute','then','Email','info','Agent\x20%s\x20found.','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','resolve','user_id','display_name','moduleSearch','Contact','length','contact','lead','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','Name','Phone','Enduser\x20with\x20phone\x20%s\x20found.','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','No\x20Company','upperFirst','forEach','type','idField','content','toString','variable','variableName','Variable','name','toLowerCase'];(function(_0x32dca3,_0x4c3191){var _0x5b9883=function(_0x240859){while(--_0x240859){_0x32dca3['push'](_0x32dca3['shift']());}};_0x5b9883(++_0x4c3191);}(_0xf3c0,0x99));var _0x0f3c=function(_0x4b3b2e,_0xe793ed){_0x4b3b2e=_0x4b3b2e-0x0;var _0x57b7cc=_0xf3c0[_0x4b3b2e];return _0x57b7cc;};'use strict';var _=require(_0x0f3c('0x0'));var rp=require(_0x0f3c('0x1'));var moment=require('moment');var BPromise=require(_0x0f3c('0x2'));var md5=require(_0x0f3c('0x3'));var jsforce=require(_0x0f3c('0x4'));var util=require('util');var Redis=require(_0x0f3c('0x5'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0x0f3c('0x6'))('salesforce');config['redis']=_['defaults'](config['redis'],{'host':_0x0f3c('0x7'),'port':0x18eb});var io=require(_0x0f3c('0x8'))(new Redis(config[_0x0f3c('0x9')]));function emit(_0x5a4d58,_0x49dead,_0x299e53){io['to'](_0x5a4d58)['emit'](_0x49dead,_0x299e53);}function getTicket(_0x4b8089,_0xa06abd,_0x5952da,_0x43da0b,_0x466609,_0x20736d,_0x31c255,_0x3cf9d1){var _0x190e96={};if(_0x43da0b[_0x0f3c('0xa')]===_0x0f3c('0xb')){_0x190e96=Object['assign']({},{'OwnerId':_0xa06abd['id'],'ActivityDate':moment[_0x0f3c('0xc')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0x0f3c('0xd')](_0x43da0b[_0x0f3c('0xe')],_0x466609,'\x20'),'Description':intUtil[_0x0f3c('0xd')](_0x43da0b[_0x0f3c('0xf')],_0x466609,'\x0a')},getCustomFields(_0x20736d,_0x466609));if(_0x5952da){_0x190e96[_0x0f3c('0x10')]=_0x5952da['id'];}}else if(_0x43da0b['ticketType']===_0x0f3c('0x11')){_0x190e96=Object['assign']({},{'OwnerId':_0xa06abd['id'],'Subject':intUtil[_0x0f3c('0xd')](_0x43da0b['Subjects'],_0x466609,'\x20'),'Description':intUtil['getString'](_0x43da0b[_0x0f3c('0xf')],_0x466609,'\x0a')},getCustomFields(_0x20736d,_0x466609));if(_0x5952da){_0x190e96['ContactId']=_0x5952da['id'];}}return _0x31c255[_0x0f3c('0x12')](_0x43da0b[_0x0f3c('0xa')])[_0x0f3c('0x13')](_0x190e96);}function getUser(_0x2b037e,_0x5b92b4,_0x2f7d3c){if(!_['isNil'](_0x5b92b4)&&intUtil['validateEmail'](_0x5b92b4)){var _0x57c115={'Email':_0x5b92b4};var _0x43fad4={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x2f7d3c[_0x0f3c('0x12')](_0x0f3c('0x14'))[_0x0f3c('0x15')](_0x57c115,_0x43fad4)[_0x0f3c('0x16')]()[_0x0f3c('0x17')](function(_0x2bb934){if(_0x2bb934['length']){var _0xb1742b=_[_0x0f3c('0x15')](_0x2bb934,function(_0x27e8c7){return _0x27e8c7[_0x0f3c('0x18')]===_0x5b92b4;});if(_0xb1742b){logger[_0x0f3c('0x19')](_0x0f3c('0x1a'),_0x5b92b4);return BPromise['resolve']({'id':_0xb1742b['Id'],'name':_0xb1742b['Name']});}}else{logger['info'](_0x0f3c('0x1b'),_0x5b92b4);return _0x2f7d3c[_0x0f3c('0x1c')]()[_0x0f3c('0x17')](function(_0xae1f29){return BPromise[_0x0f3c('0x1d')]({'id':_0xae1f29[_0x0f3c('0x1e')],'name':_0xae1f29[_0x0f3c('0x1f')]});});}});}else{logger['info'](_0x0f3c('0x1b'),_0x5b92b4);return _0x2f7d3c[_0x0f3c('0x1c')]()['then'](function(_0x210728){return BPromise[_0x0f3c('0x1d')]({'id':_0x210728[_0x0f3c('0x1e')],'name':_0x210728['display_name']});});}}function getEndUser(_0x423fc8,_0x53d763,_0x51b307,_0x4d7802,_0x5a01df){var _0x2f078f={'Phone':_0x4d7802};var _0x478dae={'Id':!![],'Name':!![],'Phone':!![]};return BPromise['resolve']()[_0x0f3c('0x17')](function(){if(_0x53d763[_0x0f3c('0xa')]==='Task'){logger['info']('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x4d7802,_0x53d763[_0x0f3c('0x20')]);switch(_0x53d763[_0x0f3c('0x20')]){case'contact_lead':return _0x5a01df[_0x0f3c('0x12')](_0x0f3c('0x21'))[_0x0f3c('0x15')](_0x2f078f,_0x478dae)['execute']()[_0x0f3c('0x17')](function(_0x27380d){if(_0x27380d&&_0x27380d[_0x0f3c('0x22')]){return _0x27380d;}else{return _0x5a01df[_0x0f3c('0x12')]('Lead')[_0x0f3c('0x15')](_0x2f078f,_0x478dae);}});case _0x0f3c('0x23'):return _0x5a01df[_0x0f3c('0x12')](_0x0f3c('0x21'))[_0x0f3c('0x15')](_0x2f078f,_0x478dae)[_0x0f3c('0x16')]();case _0x0f3c('0x24'):return _0x5a01df[_0x0f3c('0x12')]('Lead')[_0x0f3c('0x15')](_0x2f078f,_0x478dae);default:return null;}}else if(_0x53d763[_0x0f3c('0xa')]==='Case'){logger[_0x0f3c('0x19')](_0x0f3c('0x25'),_0x4d7802,_0x0f3c('0x23'));return _0x5a01df['sobject'](_0x0f3c('0x21'))[_0x0f3c('0x15')](_0x2f078f,_0x478dae)[_0x0f3c('0x16')]();}})['then'](function(_0x16f92f){if(_0x16f92f&&_0x16f92f[_0x0f3c('0x22')]){var _0x171556=_[_0x0f3c('0x15')](_0x16f92f,function(_0x40a861){return _0x40a861['Phone']===_0x4d7802;});if(_0x171556){return BPromise[_0x0f3c('0x1d')]({'id':_0x171556['Id'],'name':_0x171556[_0x0f3c('0x26')],'phone':_0x171556[_0x0f3c('0x27')]});}}})[_0x0f3c('0x17')](function(_0x653884){if(_0x653884){logger[_0x0f3c('0x19')](_0x0f3c('0x28'),_0x4d7802);return BPromise[_0x0f3c('0x1d')](_0x653884);}else{logger[_0x0f3c('0x19')](_0x0f3c('0x29'),_0x4d7802);var _0x23dd96={'LastName':_0x51b307!==_0x0f3c('0x2a')?_0x51b307:util[_0x0f3c('0x2b')](_0x0f3c('0x2c'),_0x4d7802),'Phone':_0x4d7802};if(_0x53d763[_0x0f3c('0x2d')]){if(_0x53d763[_0x0f3c('0x2d')]===_0x0f3c('0x23')){logger[_0x0f3c('0x19')](_0x0f3c('0x2e'),_0x4d7802,_0x53d763[_0x0f3c('0x2d')]);}else if(_0x53d763[_0x0f3c('0x2d')]===_0x0f3c('0x24')&&_0x53d763[_0x0f3c('0xa')]===_0x0f3c('0xb')){logger[_0x0f3c('0x19')](_0x0f3c('0x2e'),_0x4d7802,_0x53d763[_0x0f3c('0x2d')]);_0x23dd96['Company']=_0x0f3c('0x2f');}else{return null;}}return _0x5a01df['sobject'](_[_0x0f3c('0x30')](_0x53d763[_0x0f3c('0x2d')]))[_0x0f3c('0x13')](_0x23dd96);}});}function getCustomFields(_0x4cbfa9,_0xf5a312){var _0x1971f8={};if(_0x4cbfa9[_0x0f3c('0x22')]>0x0){_[_0x0f3c('0x31')](_0x4cbfa9,function(_0x1e8d84){if(_0x1e8d84[_0x0f3c('0x32')]==='string'&&_0x1e8d84[_0x0f3c('0x33')]){_0x1971f8[_0x1e8d84['idField']]=_0x1e8d84[_0x0f3c('0x34')][_0x0f3c('0x35')]();}else if(_0x1e8d84[_0x0f3c('0x32')]===_0x0f3c('0x36')&&_0x1e8d84[_0x0f3c('0x37')]&&_0x1e8d84[_0x0f3c('0x33')]){_0xf5a312[_0x1e8d84[_0x0f3c('0x37')]]&&(_0x1971f8[_0x1e8d84['idField']]=_0xf5a312[_0x1e8d84[_0x0f3c('0x37')]][_0x0f3c('0x35')]());}else if(_0x1e8d84[_0x0f3c('0x32')]==='customVariable'&&_0x1e8d84['Variable']&&_0x1e8d84[_0x0f3c('0x38')][_0x0f3c('0x39')]&&_0x1e8d84[_0x0f3c('0x33')]){_0xf5a312[_0x1e8d84[_0x0f3c('0x38')]['name']['toLowerCase']()]&&(_0x1971f8[_0x1e8d84[_0x0f3c('0x33')]]=_0xf5a312[_0x1e8d84[_0x0f3c('0x38')][_0x0f3c('0x39')][_0x0f3c('0x3a')]()][_0x0f3c('0x35')]());}});}return _0x1971f8;}function getConnection(_0x312fcb){var _0x1ae876=_0x312fcb[_0x0f3c('0x3b')][_0x0f3c('0x3c')](_0x312fcb['securityToken']);var _0x31d242=new jsforce['Connection']({'oauth2':{'loginUrl':_0x312fcb[_0x0f3c('0x3d')]||_0x0f3c('0x3e'),'clientId':_0x312fcb[_0x0f3c('0x3f')],'clientSecret':_0x312fcb[_0x0f3c('0x40')]}});return _0x31d242[_0x0f3c('0x41')](_0x312fcb[_0x0f3c('0x42')],_0x1ae876)[_0x0f3c('0x17')](function(){logger[_0x0f3c('0x19')](_0x0f3c('0x43'));return _0x31d242;});}exports[_0x0f3c('0x44')]=function(_0x280e5f,_0x3825c6,_0x295d84,_0x2fc9f2,_0x2ff562,_0x32892a){var _0x5d47a7,_0x4b4a1c,_0x3ce769,_0x6226d3;_0x32892a['serverUrl']=intUtil[_0x0f3c('0x45')](_0x32892a[_0x0f3c('0x46')]);_0x32892a[_0x0f3c('0x3d')]=intUtil['stripTrailingSlash'](_0x32892a[_0x0f3c('0x3d')]);if(_0x2ff562&&_0x2ff562[_0x0f3c('0x47')]){logger[_0x0f3c('0x19')]('[QUEUE]','Recording\x20is\x20enabled!');_0x3825c6[_0x0f3c('0x48')]=util[_0x0f3c('0x2b')](_0x0f3c('0x49'),_0x32892a[_0x0f3c('0x46')],_0x3825c6['uniqueid'],md5(_0x3825c6[_0x0f3c('0x4a')]));}else{_0x3825c6['recordingURL']='';}return getConnection(_0x32892a)['then'](function(_0x86cf55){_0x6226d3=_0x86cf55;return getUser(_0x32892a,_0x2fc9f2[_0x0f3c('0x4b')],_0x6226d3);})[_0x0f3c('0x17')](function(_0x48df57){_0x5d47a7=_0x48df57;return getEndUser(_0x32892a,_0x295d84,_0x3825c6[_0x0f3c('0x4c')],_0x3825c6[_0x0f3c('0x4d')],_0x6226d3);})[_0x0f3c('0x17')](function(_0x188fb4){_0x4b4a1c=_0x188fb4;return getTicket(_0x32892a,_0x5d47a7,_0x4b4a1c,_0x295d84,_0x3825c6,_0x295d84[_0x0f3c('0x4e')],_0x6226d3,_0x0f3c('0x44'));})[_0x0f3c('0x17')](function(_0x1e501c){_0x3ce769=_0x1e501c;logger[_0x0f3c('0x19')](_0x0f3c('0x4f'),_0x3ce769['id']);logger['info'](_0x0f3c('0x50'),_0x3ce769['id'],_0x2fc9f2['name'],_0x32892a[_0x0f3c('0x32')]);switch(_0x32892a[_0x0f3c('0x32')]){case _0x0f3c('0x51'):emit(util[_0x0f3c('0x2b')](_0x0f3c('0x52'),_0x2fc9f2[_0x0f3c('0x39')]),_0x0f3c('0x53'),{'recordId':_0x3ce769['id']});break;case _0x0f3c('0x54'):emit(util[_0x0f3c('0x2b')](_0x0f3c('0x52'),_0x2fc9f2['name']),_0x0f3c('0x55'),{'uri':util[_0x0f3c('0x2b')]('%s/%s/e',_0x6226d3[_0x0f3c('0x56')],_0x3ce769['id'])});break;default:logger[_0x0f3c('0x57')](_0x0f3c('0x58'));}})[_0x0f3c('0x59')](function(_0x585781){logger['error'](_0x0f3c('0x5a'),JSON[_0x0f3c('0x5b')](_0x585781));});};exports[_0x0f3c('0x5c')]=function(_0x202f9c,_0x3f4a0d,_0x2dac53,_0x23a2a7,_0x1b6a95,_0x1e81c9,_0x5f4b4b){var _0x40c8ba,_0x24109a,_0xe798f9,_0x2a8e86;_0x1e81c9['serverUrl']=intUtil[_0x0f3c('0x45')](_0x1e81c9['serverUrl']);_0x1e81c9[_0x0f3c('0x3d')]=intUtil[_0x0f3c('0x45')](_0x1e81c9[_0x0f3c('0x3d')]);if(_0x5f4b4b&&_0x5f4b4b['recordingFormat']&&_0x5f4b4b[_0x0f3c('0x5d')]!==_0x0f3c('0x5e')){logger[_0x0f3c('0x19')](_0x0f3c('0x5f'),_0x0f3c('0x60'));_0x3f4a0d['recordingURL']=util[_0x0f3c('0x2b')](_0x0f3c('0x49'),_0x1e81c9[_0x0f3c('0x46')],_0x3f4a0d[_0x0f3c('0x4a')],md5(_0x3f4a0d[_0x0f3c('0x4a')]));}return getConnection(_0x1e81c9)[_0x0f3c('0x17')](function(_0x25bb5d){_0x2a8e86=_0x25bb5d;return getUser(_0x1e81c9,_0x23a2a7[_0x0f3c('0x4b')],_0x2a8e86);})[_0x0f3c('0x17')](function(_0x33a6fe){_0x40c8ba=_0x33a6fe;return getEndUser(_0x1e81c9,_0x2dac53,_0x3f4a0d[_0x0f3c('0x61')],_0x3f4a0d[_0x0f3c('0x62')],_0x2a8e86);})[_0x0f3c('0x17')](function(_0x364fc7){_0x24109a=_0x364fc7;return getTicket(_0x1e81c9,_0x40c8ba,_0x24109a,_0x2dac53,_0x3f4a0d,_0x2dac53[_0x0f3c('0x4e')],_0x2a8e86,_0x0f3c('0x5c'));})[_0x0f3c('0x17')](function(_0x25d73e){_0xe798f9=_0x25d73e;logger[_0x0f3c('0x19')](_0x0f3c('0x63'),_0xe798f9['id']);logger[_0x0f3c('0x19')](_0x0f3c('0x64'),_0xe798f9['id'],_0x23a2a7[_0x0f3c('0x39')],_0x1e81c9[_0x0f3c('0x32')]);switch(_0x1e81c9[_0x0f3c('0x32')]){case _0x0f3c('0x51'):emit(util['format'](_0x0f3c('0x52'),_0x23a2a7['name']),_0x0f3c('0x53'),{'recordId':_0xe798f9['id']});break;case'newTab':emit(util[_0x0f3c('0x2b')]('user:%s',_0x23a2a7[_0x0f3c('0x39')]),'trigger:browser:url',{'uri':util[_0x0f3c('0x2b')](_0x0f3c('0x65'),_0x2a8e86[_0x0f3c('0x56')],_0xe798f9['id'])});break;default:logger['error'](_0x0f3c('0x5f'),_0x0f3c('0x66'));}})[_0x0f3c('0x59')](function(_0x213471){logger[_0x0f3c('0x57')](_0x0f3c('0x5f'),JSON['stringify'](_0x213471));});};exports['unmanaged']=function(_0x365494,_0x149769,_0x47744b,_0x492cc2,_0x3bb72f,_0x16d7f9){var _0x19f0dd,_0x2c318e,_0x45e753,_0x441f6a;_0x16d7f9[_0x0f3c('0x46')]=intUtil[_0x0f3c('0x45')](_0x16d7f9[_0x0f3c('0x46')]);_0x16d7f9[_0x0f3c('0x3d')]=intUtil[_0x0f3c('0x45')](_0x16d7f9[_0x0f3c('0x3d')]);if(_0x3bb72f&&_0x3bb72f[_0x0f3c('0x47')]){logger[_0x0f3c('0x19')]('['+_0x149769[_0x0f3c('0x67')][_0x0f3c('0x68')]()+']',_0x0f3c('0x60'));_0x149769['recordingURL']=util[_0x0f3c('0x2b')](_0x0f3c('0x49'),_0x16d7f9['serverUrl'],_0x149769[_0x0f3c('0x4a')],md5(_0x149769[_0x0f3c('0x4a')]));}else{_0x149769[_0x0f3c('0x48')]='';}return getConnection(_0x16d7f9)[_0x0f3c('0x17')](function(_0x367460){_0x441f6a=_0x367460;if(!_[_0x0f3c('0x69')](_0x492cc2)){return getUser(_0x16d7f9,_0x492cc2[_0x0f3c('0x39')],_0x441f6a);}else{return getUser(_0x16d7f9,null,_0x441f6a);}})[_0x0f3c('0x17')](function(_0x245914){_0x19f0dd=_0x245914;return getEndUser(_0x16d7f9,_0x47744b,_0x149769[_0x0f3c('0x4c')],_0x149769[_0x0f3c('0x4d')],_0x441f6a);})['then'](function(_0x29524f){_0x2c318e=_0x29524f;return getTicket(_0x16d7f9,_0x19f0dd,_0x2c318e,_0x47744b,_0x149769,_0x47744b[_0x0f3c('0x4e')],_0x441f6a);})[_0x0f3c('0x17')](function(_0x118fda){_0x45e753=_0x118fda;logger[_0x0f3c('0x19')]('['+_0x149769[_0x0f3c('0x67')][_0x0f3c('0x68')]()+']\x20Ticket\x20%s\x20created.',_0x45e753['id']);logger[_0x0f3c('0x19')]('['+_0x149769['lastevent'][_0x0f3c('0x68')]()+']\x20Integration\x20account\x20type\x20%s.',_0x16d7f9[_0x0f3c('0x32')]);})[_0x0f3c('0x59')](function(_0x2c1f26){logger[_0x0f3c('0x57')]('['+_0x149769[_0x0f3c('0x67')][_0x0f3c('0x68')]()+']',JSON[_0x0f3c('0x5b')](_0x2c1f26));});};