Built motion from commit b5413ace.|2.6.9
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x27b1=['bluebird','md5','jsforce','util','ioredis','./util','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','socket.io-emitter','emit','assign','getString','Descriptions','ticketType','Task','ActivityDate','IsReminderSet','IsRecurrence','contact','WhoId','endUserType','account','WhatId','Case','ContactId','lead','leadId','info','create','isNil','sobject','User','find','execute','then','length','Email','Agent\x20%s\x20found.','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','resolve','user_id','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','additionalSearchContact','merge','$or','Contact','additionalSearchLead','cloneDeep','additionalSearchAccount','Account','Lead','first','attributes','toLowerCase','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','moduleCreate','LastName','<unknown>','format','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Caller\x20-\x20%s','Company','No\x20Company','forEach','includes','string','picklist','type','idField','content','toString','variableName','customVariable','Variable','name','concat','securityToken','Connection','remoteUri','clientId','clientSecret','login','username','Connection\x20established.','queue','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','uniqueid','calleridname','Fields','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','trigger:salesforce:display','newTab','user:%s','trigger:browser:url','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','serverUrl','recordingFormat','none','recordingURL','destcalleridname','destcalleridnum','outbound','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','%s/%s/e','[OUTBOUND]','Salesforce\x20account\x20type\x20not\x20recognized','catch','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','calleridnum','lastevent','toUpperCase',']\x20Integration\x20account\x20type\x20%s.','lodash','request-promise'];(function(_0x292517,_0x184df0){var _0x50cc53=function(_0x383bc6){while(--_0x383bc6){_0x292517['push'](_0x292517['shift']());}};_0x50cc53(++_0x184df0);}(_0x27b1,0xfe));var _0x127b=function(_0x321bb2,_0x202794){_0x321bb2=_0x321bb2-0x0;var _0x9c12ed=_0x27b1[_0x321bb2];return _0x9c12ed;};'use strict';var _=require(_0x127b('0x0'));var rp=require(_0x127b('0x1'));var moment=require('moment');var BPromise=require(_0x127b('0x2'));var md5=require(_0x127b('0x3'));var jsforce=require(_0x127b('0x4'));var util=require(_0x127b('0x5'));var Redis=require(_0x127b('0x6'));var intUtil=require(_0x127b('0x7'));var config=require(_0x127b('0x8'));var logger=require(_0x127b('0x9'))(_0x127b('0xa'));config[_0x127b('0xb')]=_[_0x127b('0xc')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x127b('0xd'))(new Redis(config[_0x127b('0xb')]));function emit(_0x2c64bb,_0x2d2bbe,_0x2940f1){io['to'](_0x2c64bb)[_0x127b('0xe')](_0x2d2bbe,_0x2940f1);}function getTicket(_0x3d7665,_0xc935c,_0x5d9612,_0x54f511,_0x4be204,_0x47dda0,_0x430e71,_0x38b5cf){var _0x9fff8b=Object[_0x127b('0xf')]({},{'OwnerId':_0xc935c['id'],'Subject':intUtil[_0x127b('0x10')](_0x54f511['Subjects'],_0x4be204,'\x20'),'Description':intUtil[_0x127b('0x10')](_0x54f511[_0x127b('0x11')],_0x4be204,'\x0a')},getCustomFields(_0x47dda0,_0x4be204));if(_0x5d9612){if(_0x54f511[_0x127b('0x12')]===_0x127b('0x13')){_0x9fff8b[_0x127b('0x14')]=moment['utc']();_0x9fff8b[_0x127b('0x15')]=![];_0x9fff8b[_0x127b('0x16')]=![];if(_0x5d9612['endUserType']===_0x127b('0x17')||_0x5d9612['endUserType']==='lead'){_0x9fff8b[_0x127b('0x18')]=_0x5d9612['id'];}else if(_0x5d9612[_0x127b('0x19')]===_0x127b('0x1a')){_0x9fff8b[_0x127b('0x1b')]=_0x5d9612['id'];}}else if(_0x54f511[_0x127b('0x12')]===_0x127b('0x1c')){if(_0x5d9612[_0x127b('0x19')]===_0x127b('0x17')){_0x9fff8b[_0x127b('0x1d')]=_0x5d9612['id'];}else if(_0x5d9612['endUserType']==='account'){_0x9fff8b['AccountId']=_0x5d9612['id'];}else if(_0x5d9612[_0x127b('0x19')]===_0x127b('0x1e')&&_0x54f511[_0x127b('0x1f')]){_0x9fff8b[_0x54f511[_0x127b('0x1f')]]=_0x5d9612['id'];}else{logger[_0x127b('0x20')]('Association\x20between\x20Case\x20and\x20Lead\x20skipped');}}}return _0x430e71['sobject'](_0x54f511[_0x127b('0x12')])[_0x127b('0x21')](_0x9fff8b);}function getUser(_0x9a8a06,_0x11cb80,_0x238634){if(!_[_0x127b('0x22')](_0x11cb80)&&intUtil['validateEmail'](_0x11cb80)){var _0x1749c7={'Email':_0x11cb80};var _0x2bee60={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x238634[_0x127b('0x23')](_0x127b('0x24'))[_0x127b('0x25')](_0x1749c7,_0x2bee60)[_0x127b('0x26')]()[_0x127b('0x27')](function(_0x3e3dd1){if(_0x3e3dd1[_0x127b('0x28')]){var _0x335e43=_[_0x127b('0x25')](_0x3e3dd1,function(_0x1ddcb5){return _0x1ddcb5[_0x127b('0x29')]===_0x11cb80;});if(_0x335e43){logger[_0x127b('0x20')](_0x127b('0x2a'),_0x11cb80);return BPromise['resolve']({'id':_0x335e43['Id'],'name':_0x335e43[_0x127b('0x2b')]});}}else{logger[_0x127b('0x20')](_0x127b('0x2c'),_0x11cb80);return _0x238634[_0x127b('0x2d')]()['then'](function(_0x134686){return BPromise[_0x127b('0x2e')]({'id':_0x134686[_0x127b('0x2f')],'name':_0x134686['display_name']});});}});}else{logger['info'](_0x127b('0x2c'),_0x11cb80);return _0x238634['identity']()['then'](function(_0x3166df){return BPromise['resolve']({'id':_0x3166df[_0x127b('0x2f')],'name':_0x3166df['display_name']});});}}function getEndUser(_0x4e0f57,_0x3a2b21,_0x264dce,_0x226d99,_0x255397){var _0xed8f66={'$or':{'Phone':_0x226d99}};var _0x7bfc67={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x127b('0x2e')]()[_0x127b('0x27')](function(){logger['info'](_0x127b('0x30'),_0x226d99,_0x3a2b21[_0x127b('0x31')]);switch(_0x3a2b21[_0x127b('0x31')]){case _0x127b('0x32'):var _0x2ff2eb=_['cloneDeep'](_0xed8f66);if(_0x3a2b21[_0x127b('0x33')]){var _0x4912e1={};_0x4912e1[_0x3a2b21[_0x127b('0x33')]]=_0x226d99;_[_0x127b('0x34')](_0x2ff2eb[_0x127b('0x35')],_0x4912e1);}return _0x255397[_0x127b('0x23')](_0x127b('0x36'))[_0x127b('0x25')](_0x2ff2eb,_0x7bfc67)[_0x127b('0x26')]()[_0x127b('0x27')](function(_0x9cef9f){if(_0x9cef9f&&_0x9cef9f[_0x127b('0x28')]){return _0x9cef9f;}else{var _0x16f1df=_['cloneDeep'](_0xed8f66);if(_0x3a2b21[_0x127b('0x37')]){var _0x5657bb={};_0x5657bb[_0x3a2b21['additionalSearchLead']]=_0x226d99;_['merge'](_0x16f1df['$or'],_0x5657bb);}return _0x255397[_0x127b('0x23')]('Lead')[_0x127b('0x25')](_0x16f1df,_0x7bfc67);}});case'account_contact_lead':var _0x490d44=_[_0x127b('0x38')](_0xed8f66);if(_0x3a2b21[_0x127b('0x39')]){var _0x4912e1={};_0x4912e1[_0x3a2b21[_0x127b('0x39')]]=_0x226d99;_[_0x127b('0x34')](_0x490d44[_0x127b('0x35')],_0x4912e1);}return _0x255397['sobject'](_0x127b('0x3a'))[_0x127b('0x25')](_0x490d44,_0x7bfc67)[_0x127b('0x26')]()[_0x127b('0x27')](function(_0x51ac04){if(_0x51ac04&&_0x51ac04[_0x127b('0x28')]){return _0x51ac04;}else{var _0x191fa2=_[_0x127b('0x38')](_0xed8f66);if(_0x3a2b21[_0x127b('0x33')]){var _0x358dda={};_0x358dda[_0x3a2b21[_0x127b('0x33')]]=_0x226d99;_[_0x127b('0x34')](_0x191fa2[_0x127b('0x35')],_0x358dda);}return _0x255397[_0x127b('0x23')]('Contact')[_0x127b('0x25')](_0x191fa2,_0x7bfc67)[_0x127b('0x27')](function(_0x3dfd3e){if(_0x3dfd3e&&_0x3dfd3e[_0x127b('0x28')]){return _0x3dfd3e;}else{var _0x381413=_[_0x127b('0x38')](_0xed8f66);if(_0x3a2b21[_0x127b('0x37')]){var _0x344b1b={};_0x344b1b[_0x3a2b21[_0x127b('0x37')]]=_0x226d99;_['merge'](_0x381413[_0x127b('0x35')],_0x344b1b);}return _0x255397['sobject'](_0x127b('0x3b'))[_0x127b('0x25')](_0x381413,_0x7bfc67);}});}});case _0x127b('0x17'):var _0x2ff2eb=_[_0x127b('0x38')](_0xed8f66);if(_0x3a2b21[_0x127b('0x33')]){var _0x4912e1={};_0x4912e1[_0x3a2b21[_0x127b('0x33')]]=_0x226d99;_[_0x127b('0x34')](_0x2ff2eb[_0x127b('0x35')],_0x4912e1);}return _0x255397[_0x127b('0x23')](_0x127b('0x36'))[_0x127b('0x25')](_0x2ff2eb,_0x7bfc67)[_0x127b('0x26')]();case _0x127b('0x1e'):var _0x400da6=_[_0x127b('0x38')](_0xed8f66);if(_0x3a2b21['additionalSearchLead']){var _0x4912e1={};_0x4912e1[_0x3a2b21[_0x127b('0x37')]]=_0x226d99;_[_0x127b('0x34')](_0x400da6[_0x127b('0x35')],_0x4912e1);}return _0x255397[_0x127b('0x23')](_0x127b('0x3b'))[_0x127b('0x25')](_0x400da6,_0x7bfc67);case'account':var _0x490d44=_['cloneDeep'](_0xed8f66);if(_0x3a2b21[_0x127b('0x39')]){var _0x4912e1={};_0x4912e1[_0x3a2b21[_0x127b('0x39')]]=_0x226d99;_[_0x127b('0x34')](_0x490d44[_0x127b('0x35')],_0x4912e1);}return _0x255397[_0x127b('0x23')]('Account')[_0x127b('0x25')](_0x490d44,_0x7bfc67);default:return null;}})[_0x127b('0x27')](function(_0x2c3f7b){if(_0x2c3f7b&&_0x2c3f7b[_0x127b('0x28')]){var _0xe99294=_[_0x127b('0x3c')](_0x2c3f7b);if(_0xe99294){return BPromise[_0x127b('0x2e')]({'id':_0xe99294['Id'],'name':_0xe99294['Name'],'phone':_0xe99294['Phone'],'endUserType':_0xe99294[_0x127b('0x3d')]['type'][_0x127b('0x3e')]()});}}})[_0x127b('0x27')](function(_0x3a5233){if(_0x3a5233){logger[_0x127b('0x20')](_0x127b('0x3f'),_0x3a5233[_0x127b('0x19')],_0x226d99);return BPromise['resolve'](_0x3a5233);}else{logger['info']('Enduser\x20with\x20phone\x20%s\x20not\x20found',_0x226d99);var _0x2dcb16={'Phone':_0x226d99};if(_0x3a2b21[_0x127b('0x40')]){if(_0x3a2b21[_0x127b('0x40')]===_0x127b('0x17')){logger[_0x127b('0x20')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x226d99,_0x3a2b21[_0x127b('0x40')]);_0x2dcb16[_0x127b('0x41')]=_0x264dce!==_0x127b('0x42')?_0x264dce:util[_0x127b('0x43')]('Caller\x20-\x20%s',_0x226d99);}else if(_0x3a2b21[_0x127b('0x40')]===_0x127b('0x1e')){logger[_0x127b('0x20')](_0x127b('0x44'),_0x226d99,_0x3a2b21[_0x127b('0x40')]);_0x2dcb16[_0x127b('0x41')]=_0x264dce!==_0x127b('0x42')?_0x264dce:util[_0x127b('0x43')](_0x127b('0x45'),_0x226d99);_0x2dcb16[_0x127b('0x46')]=_0x127b('0x47');}else if(_0x3a2b21[_0x127b('0x40')]===_0x127b('0x1a')){logger[_0x127b('0x20')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x226d99,_0x3a2b21[_0x127b('0x40')]);_0x2dcb16['Name']=_0x264dce!==_0x127b('0x42')?_0x264dce:util[_0x127b('0x43')](_0x127b('0x45'),_0x226d99);}else{return null;}}return _0x255397[_0x127b('0x23')](_['upperFirst'](_0x3a2b21[_0x127b('0x40')]))[_0x127b('0x21')](_0x2dcb16)[_0x127b('0x27')](function(_0x3746c9){return BPromise[_0x127b('0x2e')]({'id':_0x3746c9['id'],'endUserType':_0x3a2b21[_0x127b('0x40')]});});}});}function getCustomFields(_0x215695,_0x104764){var _0x3e1b4c={};if(_0x215695[_0x127b('0x28')]>0x0){_[_0x127b('0x48')](_0x215695,function(_0x1af43e){if(_[_0x127b('0x49')]([_0x127b('0x4a'),_0x127b('0x4b')],_0x1af43e[_0x127b('0x4c')])&&_0x1af43e[_0x127b('0x4d')]){_0x3e1b4c[_0x1af43e['idField']]=_0x1af43e[_0x127b('0x4e')][_0x127b('0x4f')]();}else if(_0x1af43e[_0x127b('0x4c')]==='variable'&&_0x1af43e['variableName']&&_0x1af43e[_0x127b('0x4d')]){_0x104764[_0x1af43e[_0x127b('0x50')]]&&(_0x3e1b4c[_0x1af43e['idField']]=_0x104764[_0x1af43e[_0x127b('0x50')]]['toString']());}else if(_0x1af43e[_0x127b('0x4c')]===_0x127b('0x51')&&_0x1af43e[_0x127b('0x52')]&&_0x1af43e[_0x127b('0x52')][_0x127b('0x53')]&&_0x1af43e[_0x127b('0x4d')]){_0x104764[_0x1af43e[_0x127b('0x52')][_0x127b('0x53')]['toLowerCase']()]&&(_0x3e1b4c[_0x1af43e[_0x127b('0x4d')]]=_0x104764[_0x1af43e[_0x127b('0x52')][_0x127b('0x53')][_0x127b('0x3e')]()]['toString']());}});}return _0x3e1b4c;}function getConnection(_0x42ead8){var _0x51340e=_0x42ead8['password'][_0x127b('0x54')](_0x42ead8[_0x127b('0x55')]);var _0x131374=new jsforce[(_0x127b('0x56'))]({'oauth2':{'loginUrl':_0x42ead8[_0x127b('0x57')]||'https://login.salesforce.com','clientId':_0x42ead8[_0x127b('0x58')],'clientSecret':_0x42ead8[_0x127b('0x59')]}});return _0x131374[_0x127b('0x5a')](_0x42ead8[_0x127b('0x5b')],_0x51340e)[_0x127b('0x27')](function(){logger[_0x127b('0x20')](_0x127b('0x5c'));return _0x131374;});}exports[_0x127b('0x5d')]=function(_0x40bb94,_0x21b92c,_0x28ba1c,_0x595431,_0x1b7266,_0x146517){var _0x21a564,_0x1acfbd,_0x354e44,_0x4d2d3a;_0x146517['serverUrl']=intUtil[_0x127b('0x5e')](_0x146517['serverUrl']);_0x146517[_0x127b('0x57')]=intUtil[_0x127b('0x5e')](_0x146517[_0x127b('0x57')]);if(_0x1b7266&&_0x1b7266[_0x127b('0x5f')]){logger[_0x127b('0x20')](_0x127b('0x60'),_0x127b('0x61'));_0x21b92c['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x146517['serverUrl'],_0x21b92c[_0x127b('0x62')],md5(_0x21b92c[_0x127b('0x62')]));}else{_0x21b92c['recordingURL']='';}return getConnection(_0x146517)['then'](function(_0x234508){_0x4d2d3a=_0x234508;return getUser(_0x146517,_0x595431['email'],_0x4d2d3a);})[_0x127b('0x27')](function(_0x19e49a){_0x21a564=_0x19e49a;return getEndUser(_0x146517,_0x28ba1c,_0x21b92c[_0x127b('0x63')],_0x21b92c['calleridnum'],_0x4d2d3a);})[_0x127b('0x27')](function(_0x2b8a87){_0x1acfbd=_0x2b8a87;return getTicket(_0x146517,_0x21a564,_0x1acfbd,_0x28ba1c,_0x21b92c,_0x28ba1c[_0x127b('0x64')],_0x4d2d3a,_0x127b('0x5d'));})[_0x127b('0x27')](function(_0xddd057){_0x354e44=_0xddd057;logger[_0x127b('0x20')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x354e44['id']);logger[_0x127b('0x20')](_0x127b('0x65'),_0x354e44['id'],_0x595431[_0x127b('0x53')],_0x146517[_0x127b('0x4c')]);switch(_0x146517[_0x127b('0x4c')]){case _0x127b('0x66'):emit(util[_0x127b('0x43')]('user:%s',_0x595431[_0x127b('0x53')]),_0x127b('0x67'),{'recordId':_0x354e44['id']});break;case _0x127b('0x68'):emit(util[_0x127b('0x43')](_0x127b('0x69'),_0x595431['name']),_0x127b('0x6a'),{'uri':util['format']('%s/%s/e',_0x4d2d3a[_0x127b('0x6b')],_0x354e44['id'])});break;default:logger[_0x127b('0x6c')](_0x127b('0x6d'));}})['catch'](function(_0x1d8c34){logger[_0x127b('0x6c')](_0x127b('0x60'),_0x1d8c34);});};exports['outbound']=function(_0x259434,_0x27fccf,_0x2c0533,_0x1828db,_0xae2611,_0x1ef539,_0x2c0742){var _0x157d32,_0x234420,_0x135a07,_0x16fae7;_0x1ef539['serverUrl']=intUtil[_0x127b('0x5e')](_0x1ef539[_0x127b('0x6e')]);_0x1ef539[_0x127b('0x57')]=intUtil['stripTrailingSlash'](_0x1ef539[_0x127b('0x57')]);if(_0x2c0742&&_0x2c0742[_0x127b('0x6f')]&&_0x2c0742[_0x127b('0x6f')]!==_0x127b('0x70')){logger[_0x127b('0x20')]('[OUTBOUND]',_0x127b('0x61'));_0x27fccf[_0x127b('0x71')]=util[_0x127b('0x43')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1ef539[_0x127b('0x6e')],_0x27fccf[_0x127b('0x62')],md5(_0x27fccf[_0x127b('0x62')]));}return getConnection(_0x1ef539)[_0x127b('0x27')](function(_0x2bbf61){_0x16fae7=_0x2bbf61;return getUser(_0x1ef539,_0x1828db['email'],_0x16fae7);})[_0x127b('0x27')](function(_0x2d23cd){_0x157d32=_0x2d23cd;return getEndUser(_0x1ef539,_0x2c0533,_0x27fccf[_0x127b('0x72')],_0x27fccf[_0x127b('0x73')],_0x16fae7);})[_0x127b('0x27')](function(_0xaceef2){_0x234420=_0xaceef2;return getTicket(_0x1ef539,_0x157d32,_0x234420,_0x2c0533,_0x27fccf,_0x2c0533[_0x127b('0x64')],_0x16fae7,_0x127b('0x74'));})[_0x127b('0x27')](function(_0x4ca57e){_0x135a07=_0x4ca57e;logger[_0x127b('0x20')](_0x127b('0x75'),_0x135a07['id']);logger[_0x127b('0x20')](_0x127b('0x76'),_0x135a07['id'],_0x1828db[_0x127b('0x53')],_0x1ef539[_0x127b('0x4c')]);switch(_0x1ef539[_0x127b('0x4c')]){case _0x127b('0x66'):emit(util[_0x127b('0x43')](_0x127b('0x69'),_0x1828db[_0x127b('0x53')]),'trigger:salesforce:display',{'recordId':_0x135a07['id']});break;case _0x127b('0x68'):emit(util['format']('user:%s',_0x1828db[_0x127b('0x53')]),_0x127b('0x6a'),{'uri':util['format'](_0x127b('0x77'),_0x16fae7[_0x127b('0x6b')],_0x135a07['id'])});break;default:logger[_0x127b('0x6c')](_0x127b('0x78'),_0x127b('0x79'));}})[_0x127b('0x7a')](function(_0x10dab7){logger[_0x127b('0x6c')](_0x127b('0x78'),_0x10dab7);});};exports['unmanaged']=function(_0x551b70,_0x1fd5e9,_0x1f9501,_0x41fba7,_0x915d0a,_0x4e6917){var _0x26a70b,_0x39395d,_0x53b79f,_0x22d68b;_0x4e6917[_0x127b('0x6e')]=intUtil[_0x127b('0x5e')](_0x4e6917[_0x127b('0x6e')]);_0x4e6917[_0x127b('0x57')]=intUtil[_0x127b('0x5e')](_0x4e6917[_0x127b('0x57')]);if(_0x915d0a&&_0x915d0a['monitor_format']){logger['info']('['+_0x1fd5e9['lastevent']['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x1fd5e9[_0x127b('0x71')]=util[_0x127b('0x43')](_0x127b('0x7b'),_0x4e6917[_0x127b('0x6e')],_0x1fd5e9['uniqueid'],md5(_0x1fd5e9[_0x127b('0x62')]));}else{_0x1fd5e9[_0x127b('0x71')]='';}return getConnection(_0x4e6917)[_0x127b('0x27')](function(_0x212713){_0x22d68b=_0x212713;if(!_[_0x127b('0x22')](_0x41fba7)){return getUser(_0x4e6917,_0x41fba7['name'],_0x22d68b);}else{return getUser(_0x4e6917,null,_0x22d68b);}})[_0x127b('0x27')](function(_0xc4ef4a){_0x26a70b=_0xc4ef4a;return getEndUser(_0x4e6917,_0x1f9501,_0x1fd5e9[_0x127b('0x63')],_0x1fd5e9[_0x127b('0x7c')],_0x22d68b);})[_0x127b('0x27')](function(_0x53dbe2){_0x39395d=_0x53dbe2;return getTicket(_0x4e6917,_0x26a70b,_0x39395d,_0x1f9501,_0x1fd5e9,_0x1f9501[_0x127b('0x64')],_0x22d68b);})[_0x127b('0x27')](function(_0x468c34){_0x53b79f=_0x468c34;logger['info']('['+_0x1fd5e9[_0x127b('0x7d')][_0x127b('0x7e')]()+']\x20Ticket\x20%s\x20created.',_0x53b79f['id']);logger[_0x127b('0x20')]('['+_0x1fd5e9[_0x127b('0x7d')][_0x127b('0x7e')]()+_0x127b('0x7f'),_0x4e6917['type']);})['catch'](function(_0x4d4ed7){logger['error']('['+_0x1fd5e9['lastevent'][_0x127b('0x7e')]()+']',_0x4d4ed7);});};