Built motion from commit (unavailable).|2.5.2
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x6fed=['ticketType','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','contact_lead','Contact','Lead','contact','lead','Phone','Enduser\x20with\x20phone\x20%s\x20found.','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','upperFirst','forEach','type','idField','content','toString','variableName','Variable','name','toLowerCase','password','concat','securityToken','Connection','remoteUri','clientId','clientSecret','login','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','calleridnum','Fields','[QUEUE]\x20Ticket\x20%s\x20created','integrationTab','trigger:salesforce:display','newTab','%s/%s/e','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','[QUEUE]','stringify','outbound','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','user:%s','trigger:browser:url','Salesforce\x20account\x20type\x20not\x20recognized','lastevent','toUpperCase','lodash','request-promise','moment','bluebird','md5','jsforce','util','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','emit','Task','assign','utc','Subjects','getString','Descriptions','Case','ContactId','sobject','create','isNil','User','find','execute','then','length','Email','info','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','resolve','user_id','display_name'];(function(_0x5d72da,_0xb7ce32){var _0x43ebe7=function(_0x503755){while(--_0x503755){_0x5d72da['push'](_0x5d72da['shift']());}};_0x43ebe7(++_0xb7ce32);}(_0x6fed,0x189));var _0xd6fe=function(_0x397e5f,_0x454c8f){_0x397e5f=_0x397e5f-0x0;var _0x5302b8=_0x6fed[_0x397e5f];return _0x5302b8;};'use strict';var _=require(_0xd6fe('0x0'));var rp=require(_0xd6fe('0x1'));var moment=require(_0xd6fe('0x2'));var BPromise=require(_0xd6fe('0x3'));var md5=require(_0xd6fe('0x4'));var jsforce=require(_0xd6fe('0x5'));var util=require(_0xd6fe('0x6'));var Redis=require('ioredis');var intUtil=require(_0xd6fe('0x7'));var config=require(_0xd6fe('0x8'));var logger=require(_0xd6fe('0x9'))('salesforce');config[_0xd6fe('0xa')]=_[_0xd6fe('0xb')](config['redis'],{'host':_0xd6fe('0xc'),'port':0x18eb});var io=require(_0xd6fe('0xd'))(new Redis(config[_0xd6fe('0xa')]));function emit(_0x1f9d29,_0x14403d,_0x5f4b83){io['to'](_0x1f9d29)[_0xd6fe('0xe')](_0x14403d,_0x5f4b83);}function getTicket(_0x11552d,_0x315029,_0x1268f6,_0x1e097b,_0x2f3be3,_0x156075,_0x44bbec,_0x4c1200){var _0x1d87af={};if(_0x1e097b['ticketType']===_0xd6fe('0xf')){_0x1d87af=Object[_0xd6fe('0x10')]({},{'OwnerId':_0x315029['id'],'ActivityDate':moment[_0xd6fe('0x11')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil['getString'](_0x1e097b[_0xd6fe('0x12')],_0x2f3be3,'\x20'),'Description':intUtil[_0xd6fe('0x13')](_0x1e097b[_0xd6fe('0x14')],_0x2f3be3,'\x0a')},getCustomFields(_0x156075,_0x2f3be3));if(_0x1268f6){_0x1d87af['WhoId']=_0x1268f6['id'];}}else if(_0x1e097b['ticketType']===_0xd6fe('0x15')){_0x1d87af=Object[_0xd6fe('0x10')]({},{'OwnerId':_0x315029['id'],'Subject':intUtil[_0xd6fe('0x13')](_0x1e097b[_0xd6fe('0x12')],_0x2f3be3,'\x20'),'Description':intUtil[_0xd6fe('0x13')](_0x1e097b['Descriptions'],_0x2f3be3,'\x0a')},getCustomFields(_0x156075,_0x2f3be3));if(_0x1268f6){_0x1d87af[_0xd6fe('0x16')]=_0x1268f6['id'];}}return _0x44bbec[_0xd6fe('0x17')](_0x1e097b['ticketType'])[_0xd6fe('0x18')](_0x1d87af);}function getUser(_0x594ef4,_0x1f8dc9,_0x58c8ae){if(!_[_0xd6fe('0x19')](_0x1f8dc9)&&intUtil['validateEmail'](_0x1f8dc9)){var _0x5d1e73={'Email':_0x1f8dc9};var _0x19b88a={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x58c8ae['sobject'](_0xd6fe('0x1a'))[_0xd6fe('0x1b')](_0x5d1e73,_0x19b88a)[_0xd6fe('0x1c')]()[_0xd6fe('0x1d')](function(_0x17eb27){if(_0x17eb27[_0xd6fe('0x1e')]){var _0x465fe7=_[_0xd6fe('0x1b')](_0x17eb27,function(_0x4bfb8b){return _0x4bfb8b[_0xd6fe('0x1f')]===_0x1f8dc9;});if(_0x465fe7){logger[_0xd6fe('0x20')]('Agent\x20%s\x20found.',_0x1f8dc9);return BPromise['resolve']({'id':_0x465fe7['Id'],'name':_0x465fe7[_0xd6fe('0x21')]});}}else{logger[_0xd6fe('0x20')](_0xd6fe('0x22'),_0x1f8dc9);return _0x58c8ae[_0xd6fe('0x23')]()[_0xd6fe('0x1d')](function(_0x1299df){return BPromise[_0xd6fe('0x24')]({'id':_0x1299df[_0xd6fe('0x25')],'name':_0x1299df[_0xd6fe('0x26')]});});}});}else{logger[_0xd6fe('0x20')](_0xd6fe('0x22'),_0x1f8dc9);return _0x58c8ae['identity']()['then'](function(_0x2ead64){return BPromise[_0xd6fe('0x24')]({'id':_0x2ead64[_0xd6fe('0x25')],'name':_0x2ead64['display_name']});});}}function getEndUser(_0x5fe275,_0x3e19af,_0x16e6ac,_0x3012cc,_0x205fad){var _0xf82ce={'Phone':_0x3012cc};var _0x284bd1={'Id':!![],'Name':!![],'Phone':!![]};return BPromise['resolve']()[_0xd6fe('0x1d')](function(){if(_0x3e19af[_0xd6fe('0x27')]==='Task'){logger['info'](_0xd6fe('0x28'),_0x3012cc,_0x3e19af['moduleSearch']);switch(_0x3e19af['moduleSearch']){case _0xd6fe('0x29'):return _0x205fad[_0xd6fe('0x17')](_0xd6fe('0x2a'))[_0xd6fe('0x1b')](_0xf82ce,_0x284bd1)['execute']()[_0xd6fe('0x1d')](function(_0x20efff){if(_0x20efff&&_0x20efff['length']){return _0x20efff;}else{return _0x205fad[_0xd6fe('0x17')](_0xd6fe('0x2b'))['find'](_0xf82ce,_0x284bd1);}});case _0xd6fe('0x2c'):return _0x205fad[_0xd6fe('0x17')](_0xd6fe('0x2a'))[_0xd6fe('0x1b')](_0xf82ce,_0x284bd1)['execute']();case _0xd6fe('0x2d'):return _0x205fad[_0xd6fe('0x17')](_0xd6fe('0x2b'))['find'](_0xf82ce,_0x284bd1);default:return null;}}else if(_0x3e19af[_0xd6fe('0x27')]==='Case'){logger[_0xd6fe('0x20')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x3012cc,_0xd6fe('0x2c'));return _0x205fad[_0xd6fe('0x17')](_0xd6fe('0x2a'))[_0xd6fe('0x1b')](_0xf82ce,_0x284bd1)[_0xd6fe('0x1c')]();}})[_0xd6fe('0x1d')](function(_0x3cb74d){if(_0x3cb74d&&_0x3cb74d[_0xd6fe('0x1e')]){var _0x30f87f=_[_0xd6fe('0x1b')](_0x3cb74d,function(_0x51462d){return _0x51462d[_0xd6fe('0x2e')]===_0x3012cc;});if(_0x30f87f){return BPromise[_0xd6fe('0x24')]({'id':_0x30f87f['Id'],'name':_0x30f87f[_0xd6fe('0x21')],'phone':_0x30f87f[_0xd6fe('0x2e')]});}}})['then'](function(_0x3491e4){if(_0x3491e4){logger[_0xd6fe('0x20')](_0xd6fe('0x2f'),_0x3012cc);return BPromise[_0xd6fe('0x24')](_0x3491e4);}else{logger[_0xd6fe('0x20')](_0xd6fe('0x30'),_0x3012cc);var _0x1e3b4a={'LastName':_0x16e6ac!==_0xd6fe('0x31')?_0x16e6ac:util[_0xd6fe('0x32')](_0xd6fe('0x33'),_0x3012cc),'Phone':_0x3012cc};if(_0x3e19af[_0xd6fe('0x34')]){if(_0x3e19af['moduleCreate']===_0xd6fe('0x2c')){logger['info'](_0xd6fe('0x35'),_0x3012cc,_0x3e19af['moduleCreate']);}else if(_0x3e19af[_0xd6fe('0x34')]===_0xd6fe('0x2d')&&_0x3e19af['ticketType']===_0xd6fe('0xf')){logger[_0xd6fe('0x20')](_0xd6fe('0x35'),_0x3012cc,_0x3e19af[_0xd6fe('0x34')]);_0x1e3b4a[_0xd6fe('0x36')]='No\x20Company';}else{return null;}}return _0x205fad[_0xd6fe('0x17')](_[_0xd6fe('0x37')](_0x3e19af[_0xd6fe('0x34')]))[_0xd6fe('0x18')](_0x1e3b4a);}});}function getCustomFields(_0x120305,_0x463a61){var _0x76aca2={};if(_0x120305[_0xd6fe('0x1e')]>0x0){_[_0xd6fe('0x38')](_0x120305,function(_0x45f94d){if(_0x45f94d[_0xd6fe('0x39')]==='string'&&_0x45f94d[_0xd6fe('0x3a')]){_0x76aca2[_0x45f94d['idField']]=_0x45f94d[_0xd6fe('0x3b')][_0xd6fe('0x3c')]();}else if(_0x45f94d['type']==='variable'&&_0x45f94d[_0xd6fe('0x3d')]&&_0x45f94d[_0xd6fe('0x3a')]){_0x463a61[_0x45f94d[_0xd6fe('0x3d')]]&&(_0x76aca2[_0x45f94d[_0xd6fe('0x3a')]]=_0x463a61[_0x45f94d['variableName']][_0xd6fe('0x3c')]());}else if(_0x45f94d[_0xd6fe('0x39')]==='customVariable'&&_0x45f94d[_0xd6fe('0x3e')]&&_0x45f94d[_0xd6fe('0x3e')][_0xd6fe('0x3f')]&&_0x45f94d[_0xd6fe('0x3a')]){_0x463a61[_0x45f94d[_0xd6fe('0x3e')][_0xd6fe('0x3f')][_0xd6fe('0x40')]()]&&(_0x76aca2[_0x45f94d['idField']]=_0x463a61[_0x45f94d[_0xd6fe('0x3e')][_0xd6fe('0x3f')][_0xd6fe('0x40')]()]['toString']());}});}return _0x76aca2;}function getConnection(_0x3fb70f){var _0x433b41=_0x3fb70f[_0xd6fe('0x41')][_0xd6fe('0x42')](_0x3fb70f[_0xd6fe('0x43')]);var _0x2eaa42=new jsforce[(_0xd6fe('0x44'))]({'oauth2':{'loginUrl':_0x3fb70f[_0xd6fe('0x45')]||'https://login.salesforce.com','clientId':_0x3fb70f[_0xd6fe('0x46')],'clientSecret':_0x3fb70f[_0xd6fe('0x47')]}});return _0x2eaa42[_0xd6fe('0x48')](_0x3fb70f[_0xd6fe('0x49')],_0x433b41)['then'](function(){logger[_0xd6fe('0x20')](_0xd6fe('0x4a'));return _0x2eaa42;});}exports[_0xd6fe('0x4b')]=function(_0x454d24,_0x4c2d2c,_0x1682ae,_0x1723e2,_0x1732df,_0x35c8e5){var _0x3b292d,_0x526c02,_0x3bba0f,_0x4eaebc;_0x35c8e5[_0xd6fe('0x4c')]=intUtil['stripTrailingSlash'](_0x35c8e5[_0xd6fe('0x4c')]);_0x35c8e5[_0xd6fe('0x45')]=intUtil[_0xd6fe('0x4d')](_0x35c8e5[_0xd6fe('0x45')]);if(_0x1732df&&_0x1732df[_0xd6fe('0x4e')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x4c2d2c[_0xd6fe('0x4f')]=util[_0xd6fe('0x32')](_0xd6fe('0x50'),_0x35c8e5['serverUrl'],_0x4c2d2c[_0xd6fe('0x51')],md5(_0x4c2d2c[_0xd6fe('0x51')]));}else{_0x4c2d2c[_0xd6fe('0x4f')]='';}return getConnection(_0x35c8e5)[_0xd6fe('0x1d')](function(_0x39f94a){_0x4eaebc=_0x39f94a;return getUser(_0x35c8e5,_0x1723e2[_0xd6fe('0x52')],_0x4eaebc);})[_0xd6fe('0x1d')](function(_0x4d4687){_0x3b292d=_0x4d4687;return getEndUser(_0x35c8e5,_0x1682ae,_0x4c2d2c[_0xd6fe('0x53')],_0x4c2d2c[_0xd6fe('0x54')],_0x4eaebc);})[_0xd6fe('0x1d')](function(_0x2561ce){_0x526c02=_0x2561ce;return getTicket(_0x35c8e5,_0x3b292d,_0x526c02,_0x1682ae,_0x4c2d2c,_0x1682ae[_0xd6fe('0x55')],_0x4eaebc,_0xd6fe('0x4b'));})[_0xd6fe('0x1d')](function(_0x541580){_0x3bba0f=_0x541580;logger[_0xd6fe('0x20')](_0xd6fe('0x56'),_0x3bba0f['id']);logger['info']('[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x3bba0f['id'],_0x1723e2[_0xd6fe('0x3f')],_0x35c8e5[_0xd6fe('0x39')]);switch(_0x35c8e5[_0xd6fe('0x39')]){case _0xd6fe('0x57'):emit(util[_0xd6fe('0x32')]('user:%s',_0x1723e2['name']),_0xd6fe('0x58'),{'recordId':_0x3bba0f['id']});break;case _0xd6fe('0x59'):emit(util[_0xd6fe('0x32')]('user:%s',_0x1723e2['name']),'trigger:browser:url',{'uri':util[_0xd6fe('0x32')](_0xd6fe('0x5a'),_0x4eaebc[_0xd6fe('0x5b')],_0x3bba0f['id'])});break;default:logger[_0xd6fe('0x5c')](_0xd6fe('0x5d'));}})[_0xd6fe('0x5e')](function(_0x4c38be){logger[_0xd6fe('0x5c')](_0xd6fe('0x5f'),JSON[_0xd6fe('0x60')](_0x4c38be));});};exports[_0xd6fe('0x61')]=function(_0x71efd6,_0x192c60,_0xaea8cf,_0x2aa29d,_0x5cc52a,_0x275b97,_0x3be24c){var _0x2421f5,_0x159f3d,_0x3df027,_0x4a3e56;_0x275b97[_0xd6fe('0x4c')]=intUtil[_0xd6fe('0x4d')](_0x275b97['serverUrl']);_0x275b97[_0xd6fe('0x45')]=intUtil['stripTrailingSlash'](_0x275b97[_0xd6fe('0x45')]);if(_0x3be24c&&_0x3be24c[_0xd6fe('0x62')]&&_0x3be24c[_0xd6fe('0x62')]!=='none'){logger[_0xd6fe('0x20')](_0xd6fe('0x63'),_0xd6fe('0x64'));_0x192c60['recordingURL']=util['format'](_0xd6fe('0x50'),_0x275b97[_0xd6fe('0x4c')],_0x192c60['uniqueid'],md5(_0x192c60[_0xd6fe('0x51')]));}return getConnection(_0x275b97)[_0xd6fe('0x1d')](function(_0x50fc13){_0x4a3e56=_0x50fc13;return getUser(_0x275b97,_0x2aa29d['email'],_0x4a3e56);})['then'](function(_0x154080){_0x2421f5=_0x154080;return getEndUser(_0x275b97,_0xaea8cf,_0x192c60['destcalleridname'],_0x192c60[_0xd6fe('0x65')],_0x4a3e56);})[_0xd6fe('0x1d')](function(_0x5ccf31){_0x159f3d=_0x5ccf31;return getTicket(_0x275b97,_0x2421f5,_0x159f3d,_0xaea8cf,_0x192c60,_0xaea8cf[_0xd6fe('0x55')],_0x4a3e56,_0xd6fe('0x61'));})[_0xd6fe('0x1d')](function(_0x3710e5){_0x3df027=_0x3710e5;logger[_0xd6fe('0x20')](_0xd6fe('0x66'),_0x3df027['id']);logger[_0xd6fe('0x20')]('[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x3df027['id'],_0x2aa29d[_0xd6fe('0x3f')],_0x275b97[_0xd6fe('0x39')]);switch(_0x275b97[_0xd6fe('0x39')]){case _0xd6fe('0x57'):emit(util[_0xd6fe('0x32')]('user:%s',_0x2aa29d['name']),_0xd6fe('0x58'),{'recordId':_0x3df027['id']});break;case'newTab':emit(util[_0xd6fe('0x32')](_0xd6fe('0x67'),_0x2aa29d[_0xd6fe('0x3f')]),_0xd6fe('0x68'),{'uri':util[_0xd6fe('0x32')]('%s/%s/e',_0x4a3e56[_0xd6fe('0x5b')],_0x3df027['id'])});break;default:logger[_0xd6fe('0x5c')]('[OUTBOUND]',_0xd6fe('0x69'));}})[_0xd6fe('0x5e')](function(_0x593252){logger['error'](_0xd6fe('0x63'),JSON['stringify'](_0x593252));});};exports['unmanaged']=function(_0x7c74c1,_0x2d9a0c,_0xb3a237,_0x2dbcbb,_0x3b9001,_0x1084d7){var _0x1d0d90,_0x4f2040,_0x4a09b1,_0x390c23;_0x1084d7['serverUrl']=intUtil[_0xd6fe('0x4d')](_0x1084d7[_0xd6fe('0x4c')]);_0x1084d7[_0xd6fe('0x45')]=intUtil[_0xd6fe('0x4d')](_0x1084d7[_0xd6fe('0x45')]);if(_0x3b9001&&_0x3b9001[_0xd6fe('0x4e')]){logger[_0xd6fe('0x20')]('['+_0x2d9a0c[_0xd6fe('0x6a')][_0xd6fe('0x6b')]()+']',_0xd6fe('0x64'));_0x2d9a0c[_0xd6fe('0x4f')]=util[_0xd6fe('0x32')](_0xd6fe('0x50'),_0x1084d7[_0xd6fe('0x4c')],_0x2d9a0c[_0xd6fe('0x51')],md5(_0x2d9a0c[_0xd6fe('0x51')]));}else{_0x2d9a0c[_0xd6fe('0x4f')]='';}return getConnection(_0x1084d7)['then'](function(_0x42716d){_0x390c23=_0x42716d;if(!_[_0xd6fe('0x19')](_0x2dbcbb)){return getUser(_0x1084d7,_0x2dbcbb['name'],_0x390c23);}else{return getUser(_0x1084d7,null,_0x390c23);}})['then'](function(_0x124859){_0x1d0d90=_0x124859;return getEndUser(_0x1084d7,_0xb3a237,_0x2d9a0c['calleridname'],_0x2d9a0c['calleridnum'],_0x390c23);})['then'](function(_0x9c78c1){_0x4f2040=_0x9c78c1;return getTicket(_0x1084d7,_0x1d0d90,_0x4f2040,_0xb3a237,_0x2d9a0c,_0xb3a237[_0xd6fe('0x55')],_0x390c23);})[_0xd6fe('0x1d')](function(_0x3058dc){_0x4a09b1=_0x3058dc;logger['info']('['+_0x2d9a0c[_0xd6fe('0x6a')][_0xd6fe('0x6b')]()+']\x20Ticket\x20%s\x20created.',_0x4a09b1['id']);logger[_0xd6fe('0x20')]('['+_0x2d9a0c[_0xd6fe('0x6a')]['toUpperCase']()+']\x20Integration\x20account\x20type\x20%s.',_0x1084d7[_0xd6fe('0x39')]);})['catch'](function(_0x3d180f){logger['error']('['+_0x2d9a0c['lastevent'][_0xd6fe('0x6b')]()+']',JSON[_0xd6fe('0x60')](_0x3d180f));});};