server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xe18b=['calleridnum','Fields','[QUEUE]\x20Ticket\x20%s\x20created','integrationTab','user:%s','newTab','trigger:browser:url','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','[QUEUE]','stringify','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','recordingURL','outbound','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','%s/%s/e','Salesforce\x20account\x20type\x20not\x20recognized','monitor_format','[ABANDONED]','isNil','[ABANDONED]\x20Ticket\x20%s\x20created.','[ABANDONED]\x20Integration\x20account\x20type\x20%s.','request-promise','moment','bluebird','md5','jsforce','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','localhost','socket.io-emitter','emit','ticketType','Task','utc','Subjects','Descriptions','assign','getString','ContactId','create','validateEmail','User','find','then','length','resolve','Name','info','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','user_id','display_name','identity','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','sobject','Contact','execute','Lead','lead','Case','Phone','Enduser\x20with\x20phone\x20%s\x20found.','<unknown>','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','No\x20Company','forEach','type','string','idField','toString','variableName','customVariable','Variable','name','toLowerCase','password','concat','securityToken','Connection','https://login.salesforce.com','clientSecret','login','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','remoteUri','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email'];(function(_0x4d3154,_0x54f7d3){var _0x191f60=function(_0x33a3a6){while(--_0x33a3a6){_0x4d3154['push'](_0x4d3154['shift']());}};_0x191f60(++_0x54f7d3);}(_0xe18b,0x156));var _0xbe18=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0xe18b[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var rp=require(_0xbe18('0x0'));var moment=require(_0xbe18('0x1'));var BPromise=require(_0xbe18('0x2'));var md5=require(_0xbe18('0x3'));var jsforce=require(_0xbe18('0x4'));var util=require(_0xbe18('0x5'));var Redis=require(_0xbe18('0x6'));var intUtil=require(_0xbe18('0x7'));var config=require(_0xbe18('0x8'));var logger=require(_0xbe18('0x9'))('salesforce');config['redis']=_['defaults'](config[_0xbe18('0xa')],{'host':_0xbe18('0xb'),'port':0x18eb});var io=require(_0xbe18('0xc'))(new Redis(config[_0xbe18('0xa')]));function emit(_0x16adbd,_0x4a07c5,_0x3ff8e6){io['to'](_0x16adbd)[_0xbe18('0xd')](_0x4a07c5,_0x3ff8e6);}function getTicket(_0x3b6e2e,_0x424bba,_0x34dbef,_0x2ec6a0,_0x315821,_0x244ac6,_0x54689e,_0x5b255c){var _0x42a6e0={};if(_0x2ec6a0[_0xbe18('0xe')]===_0xbe18('0xf')){_0x42a6e0=Object['assign']({},{'OwnerId':_0x424bba['id'],'ActivityDate':moment[_0xbe18('0x10')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil['getString'](_0x2ec6a0[_0xbe18('0x11')],_0x315821,'\x20'),'Description':intUtil['getString'](_0x2ec6a0[_0xbe18('0x12')],_0x315821,'\x0a')},getCustomFields(_0x244ac6,_0x315821));if(_0x34dbef){_0x42a6e0['WhoId']=_0x34dbef['id'];}}else if(_0x2ec6a0[_0xbe18('0xe')]==='Case'){_0x42a6e0=Object[_0xbe18('0x13')]({},{'OwnerId':_0x424bba['id'],'Subject':intUtil[_0xbe18('0x14')](_0x2ec6a0[_0xbe18('0x11')],_0x315821,'\x20'),'Description':intUtil[_0xbe18('0x14')](_0x2ec6a0['Descriptions'],_0x315821,'\x0a')},getCustomFields(_0x244ac6,_0x315821));if(_0x34dbef){_0x42a6e0[_0xbe18('0x15')]=_0x34dbef['id'];}}return _0x54689e['sobject'](_0x2ec6a0[_0xbe18('0xe')])[_0xbe18('0x16')](_0x42a6e0);}function getUser(_0x408764,_0x548d9f,_0xd8960a){if(!_['isNil'](_0x548d9f)&&intUtil[_0xbe18('0x17')](_0x548d9f)){var _0x219a78={'Email':_0x548d9f};var _0x435771={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0xd8960a['sobject'](_0xbe18('0x18'))[_0xbe18('0x19')](_0x219a78,_0x435771)['execute']()[_0xbe18('0x1a')](function(_0x185bb4){if(_0x185bb4[_0xbe18('0x1b')]){var _0x544ae1=_[_0xbe18('0x19')](_0x185bb4,function(_0x403d6b){return _0x403d6b['Email']===_0x548d9f;});if(_0x544ae1){logger['info']('Agent\x20%s\x20found.',_0x548d9f);return BPromise[_0xbe18('0x1c')]({'id':_0x544ae1['Id'],'name':_0x544ae1[_0xbe18('0x1d')]});}}else{logger[_0xbe18('0x1e')](_0xbe18('0x1f'),_0x548d9f);return _0xd8960a['identity']()[_0xbe18('0x1a')](function(_0x2ca0e4){return BPromise[_0xbe18('0x1c')]({'id':_0x2ca0e4[_0xbe18('0x20')],'name':_0x2ca0e4[_0xbe18('0x21')]});});}});}else{logger['info']('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x548d9f);return _0xd8960a[_0xbe18('0x22')]()[_0xbe18('0x1a')](function(_0x1995f7){return BPromise[_0xbe18('0x1c')]({'id':_0x1995f7[_0xbe18('0x20')],'name':_0x1995f7[_0xbe18('0x21')]});});}}function getEndUser(_0x3064f0,_0x1ac3f1,_0x7cf73f,_0xa2b4ad,_0x92bfb8){var _0x23c63c={'Phone':_0xa2b4ad};var _0x24470a={'Id':!![],'Name':!![],'Phone':!![]};return BPromise['resolve']()[_0xbe18('0x1a')](function(){if(_0x1ac3f1['ticketType']===_0xbe18('0xf')){logger[_0xbe18('0x1e')](_0xbe18('0x23'),_0xa2b4ad,_0x1ac3f1[_0xbe18('0x24')]);switch(_0x1ac3f1[_0xbe18('0x24')]){case _0xbe18('0x25'):return _0x92bfb8[_0xbe18('0x26')](_0xbe18('0x27'))[_0xbe18('0x19')](_0x23c63c,_0x24470a)[_0xbe18('0x28')]()[_0xbe18('0x1a')](function(_0x5740be){if(_0x5740be&&_0x5740be[_0xbe18('0x1b')]){return _0x5740be;}else{return _0x92bfb8[_0xbe18('0x26')](_0xbe18('0x29'))['find'](_0x23c63c,_0x24470a);}});case'contact':return _0x92bfb8[_0xbe18('0x26')](_0xbe18('0x27'))[_0xbe18('0x19')](_0x23c63c,_0x24470a)[_0xbe18('0x28')]();case _0xbe18('0x2a'):return _0x92bfb8[_0xbe18('0x26')]('Lead')[_0xbe18('0x19')](_0x23c63c,_0x24470a);default:return null;}}else if(_0x1ac3f1['ticketType']===_0xbe18('0x2b')){logger[_0xbe18('0x1e')](_0xbe18('0x23'),_0xa2b4ad,'contact');return _0x92bfb8[_0xbe18('0x26')]('Contact')[_0xbe18('0x19')](_0x23c63c,_0x24470a)['execute']();}})[_0xbe18('0x1a')](function(_0x4bc5fb){if(_0x4bc5fb&&_0x4bc5fb['length']){var _0x4f7e91=_[_0xbe18('0x19')](_0x4bc5fb,function(_0x1bc8b8){return _0x1bc8b8[_0xbe18('0x2c')]===_0xa2b4ad;});if(_0x4f7e91){return BPromise['resolve']({'id':_0x4f7e91['Id'],'name':_0x4f7e91[_0xbe18('0x1d')],'phone':_0x4f7e91[_0xbe18('0x2c')]});}}})[_0xbe18('0x1a')](function(_0x4757d1){if(_0x4757d1){logger[_0xbe18('0x1e')](_0xbe18('0x2d'),_0xa2b4ad);return BPromise[_0xbe18('0x1c')](_0x4757d1);}else{logger[_0xbe18('0x1e')]('Enduser\x20with\x20phone\x20%s\x20not\x20found.',_0xa2b4ad);var _0x21defe={'LastName':_0x7cf73f!==_0xbe18('0x2e')?_0x7cf73f:util[_0xbe18('0x2f')](_0xbe18('0x30'),_0xa2b4ad),'Phone':_0xa2b4ad};if(_0x1ac3f1[_0xbe18('0x31')]){if(_0x1ac3f1[_0xbe18('0x31')]==='contact'){logger[_0xbe18('0x1e')](_0xbe18('0x32'),_0xa2b4ad,_0x1ac3f1[_0xbe18('0x31')]);}else if(_0x1ac3f1[_0xbe18('0x31')]===_0xbe18('0x2a')&&_0x1ac3f1[_0xbe18('0xe')]===_0xbe18('0xf')){logger[_0xbe18('0x1e')](_0xbe18('0x32'),_0xa2b4ad,_0x1ac3f1['moduleCreate']);_0x21defe['Company']=_0xbe18('0x33');}else{return null;}}return _0x92bfb8[_0xbe18('0x26')](_['upperFirst'](_0x1ac3f1[_0xbe18('0x31')]))[_0xbe18('0x16')](_0x21defe);}});}function getCustomFields(_0x4b4927,_0x2f0444){var _0x3b6e0e={};if(_0x4b4927[_0xbe18('0x1b')]>0x0){_[_0xbe18('0x34')](_0x4b4927,function(_0x176158){if(_0x176158[_0xbe18('0x35')]===_0xbe18('0x36')&&_0x176158[_0xbe18('0x37')]){_0x3b6e0e[_0x176158[_0xbe18('0x37')]]=_0x176158['content'][_0xbe18('0x38')]();}else if(_0x176158['type']==='variable'&&_0x176158['variableName']&&_0x176158[_0xbe18('0x37')]){_0x2f0444[_0x176158[_0xbe18('0x39')]]&&(_0x3b6e0e[_0x176158[_0xbe18('0x37')]]=_0x2f0444[_0x176158[_0xbe18('0x39')]][_0xbe18('0x38')]());}else if(_0x176158[_0xbe18('0x35')]===_0xbe18('0x3a')&&_0x176158[_0xbe18('0x3b')]&&_0x176158[_0xbe18('0x3b')]['name']&&_0x176158[_0xbe18('0x37')]){_0x2f0444[_0x176158[_0xbe18('0x3b')][_0xbe18('0x3c')]['toLowerCase']()]&&(_0x3b6e0e[_0x176158['idField']]=_0x2f0444[_0x176158[_0xbe18('0x3b')]['name'][_0xbe18('0x3d')]()]['toString']());}});}return _0x3b6e0e;}function getConnection(_0x456a4e){var _0x281ce4=_0x456a4e[_0xbe18('0x3e')][_0xbe18('0x3f')](_0x456a4e[_0xbe18('0x40')]);var _0x4eeee0=new jsforce[(_0xbe18('0x41'))]({'oauth2':{'loginUrl':_0x456a4e['remoteUri']||_0xbe18('0x42'),'clientId':_0x456a4e['clientId'],'clientSecret':_0x456a4e[_0xbe18('0x43')]}});return _0x4eeee0[_0xbe18('0x44')](_0x456a4e[_0xbe18('0x45')],_0x281ce4)[_0xbe18('0x1a')](function(){logger[_0xbe18('0x1e')](_0xbe18('0x46'));return _0x4eeee0;});}exports[_0xbe18('0x47')]=function(_0x2a4181,_0x280a87,_0xd9cdce,_0x2f72b7,_0x4c59f0,_0x3027cf){var _0x288dcd,_0x1ec0fe,_0x2b4707,_0x24a7e1;_0x3027cf[_0xbe18('0x48')]=intUtil[_0xbe18('0x49')](_0x3027cf[_0xbe18('0x48')]);_0x3027cf['remoteUri']=intUtil[_0xbe18('0x49')](_0x3027cf[_0xbe18('0x4a')]);if(_0x4c59f0&&_0x4c59f0['monitor_format']){logger[_0xbe18('0x1e')]('[QUEUE]','Recording\x20is\x20enabled!');_0x280a87['recordingURL']=util[_0xbe18('0x2f')](_0xbe18('0x4b'),_0x3027cf['serverUrl'],_0x280a87[_0xbe18('0x4c')],md5(_0x280a87[_0xbe18('0x4c')]));}else{_0x280a87['recordingURL']='';}return getConnection(_0x3027cf)[_0xbe18('0x1a')](function(_0x377abc){_0x24a7e1=_0x377abc;return getUser(_0x3027cf,_0x2f72b7[_0xbe18('0x4d')],_0x24a7e1);})['then'](function(_0x2549d9){_0x288dcd=_0x2549d9;return getEndUser(_0x3027cf,_0xd9cdce,_0x280a87['calleridname'],_0x280a87[_0xbe18('0x4e')],_0x24a7e1);})['then'](function(_0x50718e){_0x1ec0fe=_0x50718e;return getTicket(_0x3027cf,_0x288dcd,_0x1ec0fe,_0xd9cdce,_0x280a87,_0xd9cdce[_0xbe18('0x4f')],_0x24a7e1,_0xbe18('0x47'));})[_0xbe18('0x1a')](function(_0x29968b){_0x2b4707=_0x29968b;logger[_0xbe18('0x1e')](_0xbe18('0x50'),_0x2b4707['id']);logger[_0xbe18('0x1e')]('[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x2b4707['id'],_0x2f72b7[_0xbe18('0x3c')],_0x3027cf[_0xbe18('0x35')]);switch(_0x3027cf[_0xbe18('0x35')]){case _0xbe18('0x51'):emit(util[_0xbe18('0x2f')](_0xbe18('0x52'),_0x2f72b7[_0xbe18('0x3c')]),'trigger:salesforce:display',{'recordId':_0x2b4707['id']});break;case _0xbe18('0x53'):emit(util['format']('user:%s',_0x2f72b7[_0xbe18('0x3c')]),_0xbe18('0x54'),{'uri':util[_0xbe18('0x2f')]('%s/%s/e',_0x24a7e1[_0xbe18('0x55')],_0x2b4707['id'])});break;default:logger[_0xbe18('0x56')](_0xbe18('0x57'));}})[_0xbe18('0x58')](function(_0x2413c6){logger['error'](_0xbe18('0x59'),JSON[_0xbe18('0x5a')](_0x2413c6));});};exports['outbound']=function(_0x497576,_0x55bfd8,_0x14c79e,_0x331847,_0x727eda,_0x1fd2f3,_0x26546){var _0x36631f,_0x54ffe0,_0xd02d39,_0x184a82;_0x1fd2f3['serverUrl']=intUtil['stripTrailingSlash'](_0x1fd2f3[_0xbe18('0x48')]);_0x1fd2f3[_0xbe18('0x4a')]=intUtil[_0xbe18('0x49')](_0x1fd2f3[_0xbe18('0x4a')]);if(_0x26546&&_0x26546[_0xbe18('0x5b')]&&_0x26546[_0xbe18('0x5b')]!==_0xbe18('0x5c')){logger[_0xbe18('0x1e')](_0xbe18('0x5d'),_0xbe18('0x5e'));_0x55bfd8[_0xbe18('0x5f')]=util[_0xbe18('0x2f')](_0xbe18('0x4b'),_0x1fd2f3[_0xbe18('0x48')],_0x55bfd8[_0xbe18('0x4c')],md5(_0x55bfd8[_0xbe18('0x4c')]));}return getConnection(_0x1fd2f3)[_0xbe18('0x1a')](function(_0xc3052e){_0x184a82=_0xc3052e;return getUser(_0x1fd2f3,_0x331847[_0xbe18('0x4d')],_0x184a82);})[_0xbe18('0x1a')](function(_0x58e335){_0x36631f=_0x58e335;return getEndUser(_0x1fd2f3,_0x14c79e,_0x55bfd8['destcalleridname'],_0x55bfd8['destcalleridnum'],_0x184a82);})[_0xbe18('0x1a')](function(_0x43d432){_0x54ffe0=_0x43d432;return getTicket(_0x1fd2f3,_0x36631f,_0x54ffe0,_0x14c79e,_0x55bfd8,_0x14c79e[_0xbe18('0x4f')],_0x184a82,_0xbe18('0x60'));})[_0xbe18('0x1a')](function(_0x1b2d55){_0xd02d39=_0x1b2d55;logger[_0xbe18('0x1e')]('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0xd02d39['id']);logger[_0xbe18('0x1e')](_0xbe18('0x61'),_0xd02d39['id'],_0x331847[_0xbe18('0x3c')],_0x1fd2f3[_0xbe18('0x35')]);switch(_0x1fd2f3['type']){case _0xbe18('0x51'):emit(util[_0xbe18('0x2f')]('user:%s',_0x331847[_0xbe18('0x3c')]),'trigger:salesforce:display',{'recordId':_0xd02d39['id']});break;case'newTab':emit(util['format'](_0xbe18('0x52'),_0x331847[_0xbe18('0x3c')]),_0xbe18('0x54'),{'uri':util['format'](_0xbe18('0x62'),_0x184a82[_0xbe18('0x55')],_0xd02d39['id'])});break;default:logger[_0xbe18('0x56')]('[OUTBOUND]',_0xbe18('0x63'));}})[_0xbe18('0x58')](function(_0x4db86b){logger['error'](_0xbe18('0x5d'),JSON['stringify'](_0x4db86b));});};exports['abandoned']=function(_0x304eb6,_0x3cf527,_0x296f20,_0x3a07e2,_0x4d9c50,_0x1ad7d6){var _0x1249c8,_0xf91892,_0xbfc163,_0x1e6f09;_0x1ad7d6[_0xbe18('0x48')]=intUtil['stripTrailingSlash'](_0x1ad7d6[_0xbe18('0x48')]);_0x1ad7d6[_0xbe18('0x4a')]=intUtil['stripTrailingSlash'](_0x1ad7d6[_0xbe18('0x4a')]);if(_0x4d9c50&&_0x4d9c50[_0xbe18('0x64')]){logger[_0xbe18('0x1e')](_0xbe18('0x65'),_0xbe18('0x5e'));_0x3cf527[_0xbe18('0x5f')]=util[_0xbe18('0x2f')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1ad7d6[_0xbe18('0x48')],_0x3cf527[_0xbe18('0x4c')],md5(_0x3cf527[_0xbe18('0x4c')]));}else{_0x3cf527[_0xbe18('0x5f')]='';}return getConnection(_0x1ad7d6)[_0xbe18('0x1a')](function(_0xc0d0f3){_0x1e6f09=_0xc0d0f3;if(!_[_0xbe18('0x66')](_0x3a07e2)){return getUser(_0x1ad7d6,_0x3a07e2[_0xbe18('0x3c')],_0x1e6f09);}else{return getUser(_0x1ad7d6,null,_0x1e6f09);}})[_0xbe18('0x1a')](function(_0x3e25eb){_0x1249c8=_0x3e25eb;return getEndUser(_0x1ad7d6,_0x296f20,_0x3cf527['calleridname'],_0x3cf527[_0xbe18('0x4e')],_0x1e6f09);})[_0xbe18('0x1a')](function(_0x332fee){_0xf91892=_0x332fee;return getTicket(_0x1ad7d6,_0x1249c8,_0xf91892,_0x296f20,_0x3cf527,_0x296f20[_0xbe18('0x4f')],_0x1e6f09);})['then'](function(_0x1b96cd){_0xbfc163=_0x1b96cd;logger[_0xbe18('0x1e')](_0xbe18('0x67'),_0xbfc163['id']);logger[_0xbe18('0x1e')](_0xbe18('0x68'),_0x1ad7d6[_0xbe18('0x35')]);})[_0xbe18('0x58')](function(_0x50316c){logger[_0xbe18('0x56')](_0xbe18('0x65'),JSON['stringify'](_0x50316c));});};