server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x8d85=['<unknown>','format','Caller\x20-\x20%s','Company','No\x20Company','includes','string','type','idField','toString','variable','variableName','Variable','name','password','concat','securityToken','Connection','remoteUri','https://login.salesforce.com','clientId','clientSecret','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','Fields','[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','trigger:salesforce:display','newTab','%s/%s/e','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','trigger:browser:url','Salesforce\x20account\x20type\x20not\x20recognized','catch','unmanaged','lastevent','toUpperCase','calleridnum',']\x20Integration\x20account\x20type\x20%s.','lodash','request-promise','moment','bluebird','md5','jsforce','util','ioredis','../../../../config/logger','salesforce','redis','defaults','localhost','socket.io-emitter','assign','Subjects','Descriptions','ticketType','Task','utc','IsReminderSet','IsRecurrence','endUserType','contact','lead','WhoId','account','WhatId','ContactId','leadId','info','create','isNil','validateEmail','sobject','User','find','execute','then','length','Agent\x20%s\x20found.','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','user_id','display_name','resolve','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','additionalSearchContact','Contact','cloneDeep','additionalSearchLead','$or','Lead','account_contact_lead','additionalSearchAccount','merge','Account','first','Phone','attributes','toLowerCase','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName'];(function(_0x24ec95,_0x23435d){var _0x4eb3b8=function(_0x4f2625){while(--_0x4f2625){_0x24ec95['push'](_0x24ec95['shift']());}};_0x4eb3b8(++_0x23435d);}(_0x8d85,0xbb));var _0x58d8=function(_0x5103f8,_0x3cdeb0){_0x5103f8=_0x5103f8-0x0;var _0x1f8a3b=_0x8d85[_0x5103f8];return _0x1f8a3b;};'use strict';var _=require(_0x58d8('0x0'));var rp=require(_0x58d8('0x1'));var moment=require(_0x58d8('0x2'));var BPromise=require(_0x58d8('0x3'));var md5=require(_0x58d8('0x4'));var jsforce=require(_0x58d8('0x5'));var util=require(_0x58d8('0x6'));var Redis=require(_0x58d8('0x7'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0x58d8('0x8'))(_0x58d8('0x9'));config[_0x58d8('0xa')]=_[_0x58d8('0xb')](config[_0x58d8('0xa')],{'host':_0x58d8('0xc'),'port':0x18eb});var io=require(_0x58d8('0xd'))(new Redis(config[_0x58d8('0xa')]));function emit(_0xdf18a1,_0x25c91a,_0x48f937){io['to'](_0xdf18a1)['emit'](_0x25c91a,_0x48f937);}function getTicket(_0x26464b,_0x5a7070,_0x1f8985,_0x4c8ac5,_0x29e70e,_0x48c43c,_0x2644fc,_0x5cab2d){var _0x2e3f94=Object[_0x58d8('0xe')]({},{'OwnerId':_0x5a7070['id'],'Subject':intUtil['getString'](_0x4c8ac5[_0x58d8('0xf')],_0x29e70e,'\x20'),'Description':intUtil['getString'](_0x4c8ac5[_0x58d8('0x10')],_0x29e70e,'\x0a')},getCustomFields(_0x48c43c,_0x29e70e));if(_0x1f8985){if(_0x4c8ac5[_0x58d8('0x11')]===_0x58d8('0x12')){_0x2e3f94['ActivityDate']=moment[_0x58d8('0x13')]();_0x2e3f94[_0x58d8('0x14')]=![];_0x2e3f94[_0x58d8('0x15')]=![];if(_0x1f8985[_0x58d8('0x16')]===_0x58d8('0x17')||_0x1f8985['endUserType']===_0x58d8('0x18')){_0x2e3f94[_0x58d8('0x19')]=_0x1f8985['id'];}else if(_0x1f8985[_0x58d8('0x16')]===_0x58d8('0x1a')){_0x2e3f94[_0x58d8('0x1b')]=_0x1f8985['id'];}}else if(_0x4c8ac5[_0x58d8('0x11')]==='Case'){if(_0x1f8985[_0x58d8('0x16')]===_0x58d8('0x17')){_0x2e3f94[_0x58d8('0x1c')]=_0x1f8985['id'];}else if(_0x1f8985[_0x58d8('0x16')]===_0x58d8('0x1a')){_0x2e3f94['AccountId']=_0x1f8985['id'];}else if(_0x1f8985[_0x58d8('0x16')]==='lead'&&_0x4c8ac5[_0x58d8('0x1d')]){_0x2e3f94[_0x4c8ac5[_0x58d8('0x1d')]]=_0x1f8985['id'];}else{logger[_0x58d8('0x1e')]('Association\x20between\x20Case\x20and\x20Lead\x20skipped');}}}return _0x2644fc['sobject'](_0x4c8ac5[_0x58d8('0x11')])[_0x58d8('0x1f')](_0x2e3f94);}function getUser(_0x1c7d25,_0x4507e6,_0xf57987){if(!_[_0x58d8('0x20')](_0x4507e6)&&intUtil[_0x58d8('0x21')](_0x4507e6)){var _0x3badb7={'Email':_0x4507e6};var _0x420ae0={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0xf57987[_0x58d8('0x22')](_0x58d8('0x23'))[_0x58d8('0x24')](_0x3badb7,_0x420ae0)[_0x58d8('0x25')]()[_0x58d8('0x26')](function(_0x101cd9){if(_0x101cd9[_0x58d8('0x27')]){var _0x412508=_[_0x58d8('0x24')](_0x101cd9,function(_0x393c1d){return _0x393c1d['Email']===_0x4507e6;});if(_0x412508){logger[_0x58d8('0x1e')](_0x58d8('0x28'),_0x4507e6);return BPromise['resolve']({'id':_0x412508['Id'],'name':_0x412508[_0x58d8('0x29')]});}}else{logger[_0x58d8('0x1e')](_0x58d8('0x2a'),_0x4507e6);return _0xf57987[_0x58d8('0x2b')]()[_0x58d8('0x26')](function(_0x14d72b){return BPromise['resolve']({'id':_0x14d72b[_0x58d8('0x2c')],'name':_0x14d72b[_0x58d8('0x2d')]});});}});}else{logger[_0x58d8('0x1e')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x4507e6);return _0xf57987[_0x58d8('0x2b')]()[_0x58d8('0x26')](function(_0x22e5e9){return BPromise[_0x58d8('0x2e')]({'id':_0x22e5e9[_0x58d8('0x2c')],'name':_0x22e5e9[_0x58d8('0x2d')]});});}}function getEndUser(_0x16c354,_0x540544,_0x553c0f,_0xcb57ef,_0x496df1){var _0xaba44f={'$or':{'Phone':_0xcb57ef}};var _0x33a89f={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x58d8('0x2e')]()[_0x58d8('0x26')](function(){logger[_0x58d8('0x1e')](_0x58d8('0x2f'),_0xcb57ef,_0x540544[_0x58d8('0x30')]);switch(_0x540544[_0x58d8('0x30')]){case _0x58d8('0x31'):var _0x350a6a=_['cloneDeep'](_0xaba44f);if(_0x540544[_0x58d8('0x32')]){var _0x315f93={};_0x315f93[_0x540544[_0x58d8('0x32')]]=_0xcb57ef;_['merge'](_0x350a6a['$or'],_0x315f93);}return _0x496df1[_0x58d8('0x22')](_0x58d8('0x33'))['find'](_0x350a6a,_0x33a89f)[_0x58d8('0x25')]()['then'](function(_0x796dca){if(_0x796dca&&_0x796dca[_0x58d8('0x27')]){return _0x796dca;}else{var _0x3e1759=_[_0x58d8('0x34')](_0xaba44f);if(_0x540544['additionalSearchLead']){var _0x543a59={};_0x543a59[_0x540544[_0x58d8('0x35')]]=_0xcb57ef;_['merge'](_0x3e1759[_0x58d8('0x36')],_0x543a59);}return _0x496df1[_0x58d8('0x22')](_0x58d8('0x37'))[_0x58d8('0x24')](_0x3e1759,_0x33a89f);}});case _0x58d8('0x38'):var _0xb5677f=_[_0x58d8('0x34')](_0xaba44f);if(_0x540544[_0x58d8('0x39')]){var _0x315f93={};_0x315f93[_0x540544[_0x58d8('0x39')]]=_0xcb57ef;_[_0x58d8('0x3a')](_0xb5677f[_0x58d8('0x36')],_0x315f93);}return _0x496df1['sobject'](_0x58d8('0x3b'))['find'](_0xb5677f,_0x33a89f)[_0x58d8('0x25')]()[_0x58d8('0x26')](function(_0x2b01d5){if(_0x2b01d5&&_0x2b01d5['length']){return _0x2b01d5;}else{var _0x538d20=_[_0x58d8('0x34')](_0xaba44f);if(_0x540544[_0x58d8('0x32')]){var _0x579483={};_0x579483[_0x540544[_0x58d8('0x32')]]=_0xcb57ef;_['merge'](_0x538d20['$or'],_0x579483);}return _0x496df1[_0x58d8('0x22')](_0x58d8('0x33'))[_0x58d8('0x24')](_0x538d20,_0x33a89f)[_0x58d8('0x26')](function(_0x16168e){if(_0x16168e&&_0x16168e['length']){return _0x16168e;}else{var _0x436cb0=_[_0x58d8('0x34')](_0xaba44f);if(_0x540544[_0x58d8('0x35')]){var _0x392d62={};_0x392d62[_0x540544['additionalSearchLead']]=_0xcb57ef;_[_0x58d8('0x3a')](_0x436cb0[_0x58d8('0x36')],_0x392d62);}return _0x496df1[_0x58d8('0x22')](_0x58d8('0x37'))[_0x58d8('0x24')](_0x436cb0,_0x33a89f);}});}});case _0x58d8('0x17'):var _0x350a6a=_[_0x58d8('0x34')](_0xaba44f);if(_0x540544[_0x58d8('0x32')]){var _0x315f93={};_0x315f93[_0x540544[_0x58d8('0x32')]]=_0xcb57ef;_['merge'](_0x350a6a[_0x58d8('0x36')],_0x315f93);}return _0x496df1[_0x58d8('0x22')](_0x58d8('0x33'))['find'](_0x350a6a,_0x33a89f)['execute']();case _0x58d8('0x18'):var _0x31afad=_[_0x58d8('0x34')](_0xaba44f);if(_0x540544[_0x58d8('0x35')]){var _0x315f93={};_0x315f93[_0x540544[_0x58d8('0x35')]]=_0xcb57ef;_['merge'](_0x31afad['$or'],_0x315f93);}return _0x496df1[_0x58d8('0x22')](_0x58d8('0x37'))[_0x58d8('0x24')](_0x31afad,_0x33a89f);case'account':var _0xb5677f=_[_0x58d8('0x34')](_0xaba44f);if(_0x540544[_0x58d8('0x39')]){var _0x315f93={};_0x315f93[_0x540544[_0x58d8('0x39')]]=_0xcb57ef;_[_0x58d8('0x3a')](_0xb5677f['$or'],_0x315f93);}return _0x496df1['sobject'](_0x58d8('0x3b'))['find'](_0xb5677f,_0x33a89f);default:return null;}})['then'](function(_0x19c946){if(_0x19c946&&_0x19c946[_0x58d8('0x27')]){var _0x4aaf09=_[_0x58d8('0x3c')](_0x19c946);if(_0x4aaf09){return BPromise[_0x58d8('0x2e')]({'id':_0x4aaf09['Id'],'name':_0x4aaf09[_0x58d8('0x29')],'phone':_0x4aaf09[_0x58d8('0x3d')],'endUserType':_0x4aaf09[_0x58d8('0x3e')]['type'][_0x58d8('0x3f')]()});}}})[_0x58d8('0x26')](function(_0x29cf75){if(_0x29cf75){logger['info'](_0x58d8('0x40'),_0x29cf75[_0x58d8('0x16')],_0xcb57ef);return BPromise[_0x58d8('0x2e')](_0x29cf75);}else{logger[_0x58d8('0x1e')](_0x58d8('0x41'),_0xcb57ef);var _0x53e08d={'Phone':_0xcb57ef};if(_0x540544[_0x58d8('0x42')]){if(_0x540544[_0x58d8('0x42')]===_0x58d8('0x17')){logger['info'](_0x58d8('0x43'),_0xcb57ef,_0x540544['moduleCreate']);_0x53e08d[_0x58d8('0x44')]=_0x553c0f!==_0x58d8('0x45')?_0x553c0f:util[_0x58d8('0x46')](_0x58d8('0x47'),_0xcb57ef);}else if(_0x540544[_0x58d8('0x42')]===_0x58d8('0x18')){logger[_0x58d8('0x1e')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0xcb57ef,_0x540544[_0x58d8('0x42')]);_0x53e08d[_0x58d8('0x44')]=_0x553c0f!=='<unknown>'?_0x553c0f:util[_0x58d8('0x46')](_0x58d8('0x47'),_0xcb57ef);_0x53e08d[_0x58d8('0x48')]=_0x58d8('0x49');}else if(_0x540544[_0x58d8('0x42')]===_0x58d8('0x1a')){logger[_0x58d8('0x1e')](_0x58d8('0x43'),_0xcb57ef,_0x540544['moduleCreate']);_0x53e08d[_0x58d8('0x29')]=_0x553c0f!==_0x58d8('0x45')?_0x553c0f:util[_0x58d8('0x46')](_0x58d8('0x47'),_0xcb57ef);}else{return null;}}return _0x496df1[_0x58d8('0x22')](_['upperFirst'](_0x540544[_0x58d8('0x42')]))[_0x58d8('0x1f')](_0x53e08d)['then'](function(_0x4da022){return BPromise['resolve']({'id':_0x4da022['id'],'endUserType':_0x540544[_0x58d8('0x42')]});});}});}function getCustomFields(_0x3d3b50,_0x460635){var _0x2aa508={};if(_0x3d3b50[_0x58d8('0x27')]>0x0){_['forEach'](_0x3d3b50,function(_0x481d01){if(_[_0x58d8('0x4a')]([_0x58d8('0x4b'),'picklist'],_0x481d01[_0x58d8('0x4c')])&&_0x481d01[_0x58d8('0x4d')]){_0x2aa508[_0x481d01['idField']]=_0x481d01['content'][_0x58d8('0x4e')]();}else if(_0x481d01[_0x58d8('0x4c')]===_0x58d8('0x4f')&&_0x481d01['variableName']&&_0x481d01[_0x58d8('0x4d')]){_0x460635[_0x481d01['variableName']]&&(_0x2aa508[_0x481d01['idField']]=_0x460635[_0x481d01[_0x58d8('0x50')]][_0x58d8('0x4e')]());}else if(_0x481d01[_0x58d8('0x4c')]==='customVariable'&&_0x481d01[_0x58d8('0x51')]&&_0x481d01[_0x58d8('0x51')][_0x58d8('0x52')]&&_0x481d01[_0x58d8('0x4d')]){_0x460635[_0x481d01[_0x58d8('0x51')][_0x58d8('0x52')]['toLowerCase']()]&&(_0x2aa508[_0x481d01['idField']]=_0x460635[_0x481d01[_0x58d8('0x51')]['name']['toLowerCase']()][_0x58d8('0x4e')]());}});}return _0x2aa508;}function getConnection(_0x163aa5){var _0x42919f=_0x163aa5[_0x58d8('0x53')][_0x58d8('0x54')](_0x163aa5[_0x58d8('0x55')]);var _0x40a2ee=new jsforce[(_0x58d8('0x56'))]({'oauth2':{'loginUrl':_0x163aa5[_0x58d8('0x57')]||_0x58d8('0x58'),'clientId':_0x163aa5[_0x58d8('0x59')],'clientSecret':_0x163aa5[_0x58d8('0x5a')]}});return _0x40a2ee['login'](_0x163aa5[_0x58d8('0x5b')],_0x42919f)[_0x58d8('0x26')](function(){logger[_0x58d8('0x1e')](_0x58d8('0x5c'));return _0x40a2ee;});}exports[_0x58d8('0x5d')]=function(_0x3f10e3,_0x448278,_0x51fbe3,_0x1daa4b,_0x2e058c,_0xa541cc){var _0x15e3a5,_0x5a0a72,_0x3d4429,_0x5de447;_0xa541cc[_0x58d8('0x5e')]=intUtil[_0x58d8('0x5f')](_0xa541cc['serverUrl']);_0xa541cc[_0x58d8('0x57')]=intUtil[_0x58d8('0x5f')](_0xa541cc[_0x58d8('0x57')]);if(_0x2e058c&&_0x2e058c[_0x58d8('0x60')]){logger[_0x58d8('0x1e')](_0x58d8('0x61'),_0x58d8('0x62'));_0x448278[_0x58d8('0x63')]=util['format'](_0x58d8('0x64'),_0xa541cc[_0x58d8('0x5e')],_0x448278[_0x58d8('0x65')],md5(_0x448278[_0x58d8('0x65')]));}else{_0x448278['recordingURL']='';}return getConnection(_0xa541cc)[_0x58d8('0x26')](function(_0x83b017){_0x5de447=_0x83b017;return getUser(_0xa541cc,_0x1daa4b[_0x58d8('0x66')],_0x5de447);})['then'](function(_0x3c0918){_0x15e3a5=_0x3c0918;return getEndUser(_0xa541cc,_0x51fbe3,_0x448278[_0x58d8('0x67')],_0x448278['calleridnum'],_0x5de447);})[_0x58d8('0x26')](function(_0x2a8979){_0x5a0a72=_0x2a8979;return getTicket(_0xa541cc,_0x15e3a5,_0x5a0a72,_0x51fbe3,_0x448278,_0x51fbe3[_0x58d8('0x68')],_0x5de447,_0x58d8('0x5d'));})[_0x58d8('0x26')](function(_0x43031d){_0x3d4429=_0x43031d;logger[_0x58d8('0x1e')](_0x58d8('0x69'),_0x3d4429['id']);logger[_0x58d8('0x1e')](_0x58d8('0x6a'),_0x3d4429['id'],_0x1daa4b['name'],_0xa541cc[_0x58d8('0x4c')]);switch(_0xa541cc[_0x58d8('0x4c')]){case _0x58d8('0x6b'):emit(util[_0x58d8('0x46')](_0x58d8('0x6c'),_0x1daa4b[_0x58d8('0x52')]),_0x58d8('0x6d'),{'recordId':_0x3d4429['id']});break;case _0x58d8('0x6e'):emit(util['format'](_0x58d8('0x6c'),_0x1daa4b[_0x58d8('0x52')]),'trigger:browser:url',{'uri':util['format'](_0x58d8('0x6f'),_0x5de447[_0x58d8('0x70')],_0x3d4429['id'])});break;default:logger[_0x58d8('0x71')](_0x58d8('0x72'));}})['catch'](function(_0x14d2d4){logger[_0x58d8('0x71')](_0x58d8('0x61'),_0x14d2d4);});};exports['outbound']=function(_0x202ee9,_0x13c5f1,_0x589ef4,_0xc0519e,_0x33599f,_0x1de027,_0x2134ce){var _0x240410,_0x2afb19,_0x2c4827,_0x3d69ea;_0x1de027['serverUrl']=intUtil['stripTrailingSlash'](_0x1de027[_0x58d8('0x5e')]);_0x1de027['remoteUri']=intUtil[_0x58d8('0x5f')](_0x1de027[_0x58d8('0x57')]);if(_0x2134ce&&_0x2134ce[_0x58d8('0x73')]&&_0x2134ce[_0x58d8('0x73')]!==_0x58d8('0x74')){logger[_0x58d8('0x1e')](_0x58d8('0x75'),_0x58d8('0x62'));_0x13c5f1[_0x58d8('0x63')]=util[_0x58d8('0x46')](_0x58d8('0x64'),_0x1de027['serverUrl'],_0x13c5f1[_0x58d8('0x65')],md5(_0x13c5f1['uniqueid']));}return getConnection(_0x1de027)[_0x58d8('0x26')](function(_0x5f2490){_0x3d69ea=_0x5f2490;return getUser(_0x1de027,_0xc0519e[_0x58d8('0x66')],_0x3d69ea);})[_0x58d8('0x26')](function(_0x44516b){_0x240410=_0x44516b;return getEndUser(_0x1de027,_0x589ef4,_0x13c5f1[_0x58d8('0x76')],_0x13c5f1[_0x58d8('0x77')],_0x3d69ea);})['then'](function(_0x1d2a7d){_0x2afb19=_0x1d2a7d;return getTicket(_0x1de027,_0x240410,_0x2afb19,_0x589ef4,_0x13c5f1,_0x589ef4[_0x58d8('0x68')],_0x3d69ea,'outbound');})['then'](function(_0x34c05b){_0x2c4827=_0x34c05b;logger[_0x58d8('0x1e')]('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0x2c4827['id']);logger[_0x58d8('0x1e')]('[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x2c4827['id'],_0xc0519e[_0x58d8('0x52')],_0x1de027[_0x58d8('0x4c')]);switch(_0x1de027['type']){case'integrationTab':emit(util[_0x58d8('0x46')]('user:%s',_0xc0519e[_0x58d8('0x52')]),'trigger:salesforce:display',{'recordId':_0x2c4827['id']});break;case _0x58d8('0x6e'):emit(util[_0x58d8('0x46')](_0x58d8('0x6c'),_0xc0519e[_0x58d8('0x52')]),_0x58d8('0x78'),{'uri':util['format'](_0x58d8('0x6f'),_0x3d69ea[_0x58d8('0x70')],_0x2c4827['id'])});break;default:logger[_0x58d8('0x71')]('[OUTBOUND]',_0x58d8('0x79'));}})[_0x58d8('0x7a')](function(_0x34f503){logger['error'](_0x58d8('0x75'),_0x34f503);});};exports[_0x58d8('0x7b')]=function(_0x32865f,_0x3b700d,_0x5ce881,_0x172115,_0x540a48,_0x42dda4){var _0x1b1e2b,_0x185f9e,_0x2be643,_0x404333;_0x42dda4[_0x58d8('0x5e')]=intUtil[_0x58d8('0x5f')](_0x42dda4[_0x58d8('0x5e')]);_0x42dda4[_0x58d8('0x57')]=intUtil[_0x58d8('0x5f')](_0x42dda4[_0x58d8('0x57')]);if(_0x540a48&&_0x540a48[_0x58d8('0x60')]){logger['info']('['+_0x3b700d[_0x58d8('0x7c')][_0x58d8('0x7d')]()+']',_0x58d8('0x62'));_0x3b700d[_0x58d8('0x63')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x42dda4[_0x58d8('0x5e')],_0x3b700d['uniqueid'],md5(_0x3b700d[_0x58d8('0x65')]));}else{_0x3b700d[_0x58d8('0x63')]='';}return getConnection(_0x42dda4)[_0x58d8('0x26')](function(_0x27fa8a){_0x404333=_0x27fa8a;if(!_['isNil'](_0x172115)){return getUser(_0x42dda4,_0x172115[_0x58d8('0x52')],_0x404333);}else{return getUser(_0x42dda4,null,_0x404333);}})['then'](function(_0xd7c5e3){_0x1b1e2b=_0xd7c5e3;return getEndUser(_0x42dda4,_0x5ce881,_0x3b700d[_0x58d8('0x67')],_0x3b700d[_0x58d8('0x7e')],_0x404333);})[_0x58d8('0x26')](function(_0x20fa03){_0x185f9e=_0x20fa03;return getTicket(_0x42dda4,_0x1b1e2b,_0x185f9e,_0x5ce881,_0x3b700d,_0x5ce881[_0x58d8('0x68')],_0x404333);})[_0x58d8('0x26')](function(_0x5c40df){_0x2be643=_0x5c40df;logger[_0x58d8('0x1e')]('['+_0x3b700d['lastevent'][_0x58d8('0x7d')]()+']\x20Ticket\x20%s\x20created.',_0x2be643['id']);logger[_0x58d8('0x1e')]('['+_0x3b700d[_0x58d8('0x7c')][_0x58d8('0x7d')]()+_0x58d8('0x7f'),_0x42dda4[_0x58d8('0x4c')]);})[_0x58d8('0x7a')](function(_0x57b40e){logger[_0x58d8('0x71')]('['+_0x3b700d[_0x58d8('0x7c')][_0x58d8('0x7d')]()+']',_0x57b40e);});};