server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xa271=['localhost','socket.io-emitter','emit','assign','Subjects','getString','ticketType','Task','utc','IsRecurrence','contact','endUserType','lead','WhoId','WhatId','Case','ContactId','account','leadId','info','sobject','create','isNil','validateEmail','User','find','length','Email','Agent\x20%s\x20found.','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','then','user_id','resolve','display_name','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','cloneDeep','additionalSearchContact','additionalSearchLead','merge','$or','Lead','account_contact_lead','additionalSearchAccount','Account','execute','Contact','first','attributes','type','toLowerCase','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName','<unknown>','format','Caller\x20-\x20%s','Company','No\x20Company','forEach','string','picklist','idField','content','variable','variableName','toString','customVariable','Variable','name','concat','Connection','remoteUri','https://login.salesforce.com','clientId','login','username','stripTrailingSlash','serverUrl','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','calleridname','calleridnum','Fields','queue','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','newTab','trigger:browser:url','%s/%s/e','instanceUrl','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','error','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','uniqueid','email','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','trigger:salesforce:display','lastevent','toUpperCase',']\x20Ticket\x20%s\x20created.',']\x20Integration\x20account\x20type\x20%s.','lodash','request-promise','moment','bluebird','jsforce','util','ioredis','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults'];(function(_0xdf89db,_0x58a126){var _0x4d51a7=function(_0x1cdff5){while(--_0x1cdff5){_0xdf89db['push'](_0xdf89db['shift']());}};_0x4d51a7(++_0x58a126);}(_0xa271,0x74));var _0x1a27=function(_0x5d180a,_0x403fba){_0x5d180a=_0x5d180a-0x0;var _0x3089eb=_0xa271[_0x5d180a];return _0x3089eb;};'use strict';var _=require(_0x1a27('0x0'));var rp=require(_0x1a27('0x1'));var moment=require(_0x1a27('0x2'));var BPromise=require(_0x1a27('0x3'));var md5=require('md5');var jsforce=require(_0x1a27('0x4'));var util=require(_0x1a27('0x5'));var Redis=require(_0x1a27('0x6'));var intUtil=require('./util');var config=require(_0x1a27('0x7'));var logger=require(_0x1a27('0x8'))(_0x1a27('0x9'));config[_0x1a27('0xa')]=_[_0x1a27('0xb')](config[_0x1a27('0xa')],{'host':_0x1a27('0xc'),'port':0x18eb});var io=require(_0x1a27('0xd'))(new Redis(config[_0x1a27('0xa')]));function emit(_0x4c5058,_0x1f814f,_0x2f2d98){io['to'](_0x4c5058)[_0x1a27('0xe')](_0x1f814f,_0x2f2d98);}function getTicket(_0x2a099e,_0x90597b,_0x501635,_0x265308,_0x28b6e4,_0x153fe6,_0x147673,_0x74e50d){var _0x560408=Object[_0x1a27('0xf')]({},{'OwnerId':_0x90597b['id'],'Subject':intUtil['getString'](_0x265308[_0x1a27('0x10')],_0x28b6e4,'\x20'),'Description':intUtil[_0x1a27('0x11')](_0x265308['Descriptions'],_0x28b6e4,'\x0a')},getCustomFields(_0x153fe6,_0x28b6e4));if(_0x501635){if(_0x265308[_0x1a27('0x12')]===_0x1a27('0x13')){_0x560408['ActivityDate']=moment[_0x1a27('0x14')]();_0x560408['IsReminderSet']=![];_0x560408[_0x1a27('0x15')]=![];if(_0x501635['endUserType']===_0x1a27('0x16')||_0x501635[_0x1a27('0x17')]===_0x1a27('0x18')){_0x560408[_0x1a27('0x19')]=_0x501635['id'];}else if(_0x501635[_0x1a27('0x17')]==='account'){_0x560408[_0x1a27('0x1a')]=_0x501635['id'];}}else if(_0x265308[_0x1a27('0x12')]===_0x1a27('0x1b')){if(_0x501635[_0x1a27('0x17')]===_0x1a27('0x16')){_0x560408[_0x1a27('0x1c')]=_0x501635['id'];}else if(_0x501635['endUserType']===_0x1a27('0x1d')){_0x560408['AccountId']=_0x501635['id'];}else if(_0x501635[_0x1a27('0x17')]==='lead'&&_0x265308['leadId']){_0x560408[_0x265308[_0x1a27('0x1e')]]=_0x501635['id'];}else{logger[_0x1a27('0x1f')]('Association\x20between\x20Case\x20and\x20Lead\x20skipped');}}}return _0x147673[_0x1a27('0x20')](_0x265308[_0x1a27('0x12')])[_0x1a27('0x21')](_0x560408);}function getUser(_0x3eabf7,_0x2753b5,_0x186f5a){if(!_[_0x1a27('0x22')](_0x2753b5)&&intUtil[_0x1a27('0x23')](_0x2753b5)){var _0x5afa44={'Email':_0x2753b5};var _0xa38f72={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x186f5a[_0x1a27('0x20')](_0x1a27('0x24'))[_0x1a27('0x25')](_0x5afa44,_0xa38f72)['execute']()['then'](function(_0x1e5d55){if(_0x1e5d55[_0x1a27('0x26')]){var _0x2752b3=_[_0x1a27('0x25')](_0x1e5d55,function(_0x3c319a){return _0x3c319a[_0x1a27('0x27')]===_0x2753b5;});if(_0x2752b3){logger['info'](_0x1a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0x2a568d['moduleCreate']);_0xa6e8f1[_0x1a27('0x29')]=_0x3dafc4!=='<unknown>'?_0x3dafc4:util[_0x1a27('0x47')]('Caller\x20-\x20%s',_0x1d9137);}else{return null;}}return _0x39d2ba[_0x1a27('0x20')](_['upperFirst'](_0x2a568d[_0x1a27('0x43')]))[_0x1a27('0x21')](_0xa6e8f1)[_0x1a27('0x2c')](function(_0x53bcae){return BPromise[_0x1a27('0x2e')]({'id':_0x53bcae['id'],'endUserType':_0x2a568d['moduleCreate']});});}});}function getCustomFields(_0x43e3e6,_0x3bff13){var _0x3ec28b={};if(_0x43e3e6['length']>0x0){_[_0x1a27('0x4b')](_0x43e3e6,function(_0x2f3cdf){if(_['includes']([_0x1a27('0x4c'),_0x1a27('0x4d')],_0x2f3cdf[_0x1a27('0x40')])&&_0x2f3cdf[_0x1a27('0x4e')]){_0x3ec28b[_0x2f3cdf[_0x1a27('0x4e')]]=_0x2f3cdf[_0x1a27('0x4f')]['toString']();}else if(_0x2f3cdf[_0x1a27('0x40')]===_0x1a27('0x50')&&_0x2f3cdf[_0x1a27('0x51')]&&_0x2f3cdf['idField']){_0x3bff13[_0x2f3cdf[_0x1a27('0x51')]]&&(_0x3ec28b[_0x2f3cdf[_0x1a27('0x4e')]]=_0x3bff13[_0x2f3cdf[_0x1a27('0x51')]][_0x1a27('0x52')]());}else if(_0x2f3cdf[_0x1a27('0x40')]===_0x1a27('0x53')&&_0x2f3cdf[_0x1a27('0x54')]&&_0x2f3cdf[_0x1a27('0x54')][_0x1a27('0x55')]&&_0x2f3cdf[_0x1a27('0x4e')]){_0x3bff13[_0x2f3cdf[_0x1a27('0x54')][_0x1a27('0x55')][_0x1a27('0x41')]()]&&(_0x3ec28b[_0x2f3cdf[_0x1a27('0x4e')]]=_0x3bff13[_0x2f3cdf[_0x1a27('0x54')]['name']['toLowerCase']()][_0x1a27('0x52')]());}});}return _0x3ec28b;}function getConnection(_0x5e6165){var _0x5d831b=_0x5e6165['password'][_0x1a27('0x56')](_0x5e6165['securityToken']);var _0x3c6d8b=new jsforce[(_0x1a27('0x57'))]({'oauth2':{'loginUrl':_0x5e6165[_0x1a27('0x58')]||_0x1a27('0x59'),'clientId':_0x5e6165[_0x1a27('0x5a')],'clientSecret':_0x5e6165['clientSecret']}});return _0x3c6d8b[_0x1a27('0x5b')](_0x5e6165[_0x1a27('0x5c')],_0x5d831b)[_0x1a27('0x2c')](function(){logger[_0x1a27('0x1f')]('Connection\x20established.');return _0x3c6d8b;});}exports['queue']=function(_0x4baa38,_0x1774f0,_0x32690a,_0x4ecea4,_0x2cd5bb,_0x305eb6){var _0x4cf402,_0x5bd94f,_0xb1168a,_0x58ec8a;_0x305eb6['serverUrl']=intUtil[_0x1a27('0x5d')](_0x305eb6[_0x1a27('0x5e')]);_0x305eb6[_0x1a27('0x58')]=intUtil[_0x1a27('0x5d')](_0x305eb6[_0x1a27('0x58')]);if(_0x2cd5bb&&_0x2cd5bb['monitor_format']){logger['info'](_0x1a27('0x5f'),'Recording\x20is\x20enabled!');_0x1774f0[_0x1a27('0x60')]=util['format'](_0x1a27('0x61'),_0x305eb6[_0x1a27('0x5e')],_0x1774f0['uniqueid'],md5(_0x1774f0['uniqueid']));}else{_0x1774f0['recordingURL']='';}return getConnection(_0x305eb6)[_0x1a27('0x2c')](function(_0x1b8879){_0x58ec8a=_0x1b8879;return getUser(_0x305eb6,_0x4ecea4['email'],_0x58ec8a);})[_0x1a27('0x2c')](function(_0x42785d){_0x4cf402=_0x42785d;return getEndUser(_0x305eb6,_0x32690a,_0x1774f0[_0x1a27('0x62')],_0x1774f0[_0x1a27('0x63')],_0x58ec8a);})[_0x1a27('0x2c')](function(_0x1f8df6){_0x5bd94f=_0x1f8df6;return getTicket(_0x305eb6,_0x4cf402,_0x5bd94f,_0x32690a,_0x1774f0,_0x32690a[_0x1a27('0x64')],_0x58ec8a,_0x1a27('0x65'));})[_0x1a27('0x2c')](function(_0x3747fa){_0xb1168a=_0x3747fa;logger[_0x1a27('0x1f')]('[QUEUE]\x20Ticket\x20%s\x20created',_0xb1168a['id']);logger[_0x1a27('0x1f')](_0x1a27('0x66'),_0xb1168a['id'],_0x4ecea4['name'],_0x305eb6[_0x1a27('0x40')]);switch(_0x305eb6[_0x1a27('0x40')]){case _0x1a27('0x67'):emit(util['format'](_0x1a27('0x68'),_0x4ecea4[_0x1a27('0x55')]),'trigger:salesforce:display',{'recordId':_0xb1168a['id']});break;case _0x1a27('0x69'):emit(util[_0x1a27('0x47')]('user:%s',_0x4ecea4[_0x1a27('0x55')]),_0x1a27('0x6a'),{'uri':util[_0x1a27('0x47')](_0x1a27('0x6b'),_0x58ec8a[_0x1a27('0x6c')],_0xb1168a['id'])});break;default:logger['error'](_0x1a27('0x6d'));}})[_0x1a27('0x6e')](function(_0x1743a7){logger[_0x1a27('0x6f')](_0x1a27('0x5f'),_0x1743a7);});};exports[_0x1a27('0x70')]=function(_0xa90177,_0x2c91f9,_0x5abe9d,_0x6fda6e,_0x594a96,_0x3405f1,_0x3b1eb7){var _0x1bcda7,_0x4df5d0,_0x32be08,_0x51d1db;_0x3405f1['serverUrl']=intUtil[_0x1a27('0x5d')](_0x3405f1[_0x1a27('0x5e')]);_0x3405f1[_0x1a27('0x58')]=intUtil[_0x1a27('0x5d')](_0x3405f1[_0x1a27('0x58')]);if(_0x3b1eb7&&_0x3b1eb7[_0x1a27('0x71')]&&_0x3b1eb7[_0x1a27('0x71')]!==_0x1a27('0x72')){logger['info'](_0x1a27('0x73'),_0x1a27('0x74'));_0x2c91f9[_0x1a27('0x60')]=util[_0x1a27('0x47')](_0x1a27('0x61'),_0x3405f1[_0x1a27('0x5e')],_0x2c91f9[_0x1a27('0x75')],md5(_0x2c91f9[_0x1a27('0x75')]));}return getConnection(_0x3405f1)[_0x1a27('0x2c')](function(_0x401c06){_0x51d1db=_0x401c06;return getUser(_0x3405f1,_0x6fda6e[_0x1a27('0x76')],_0x51d1db);})[_0x1a27('0x2c')](function(_0x22be0a){_0x1bcda7=_0x22be0a;return getEndUser(_0x3405f1,_0x5abe9d,_0x2c91f9[_0x1a27('0x77')],_0x2c91f9[_0x1a27('0x78')],_0x51d1db);})[_0x1a27('0x2c')](function(_0x4f2413){_0x4df5d0=_0x4f2413;return getTicket(_0x3405f1,_0x1bcda7,_0x4df5d0,_0x5abe9d,_0x2c91f9,_0x5abe9d[_0x1a27('0x64')],_0x51d1db,'outbound');})['then'](function(_0x25cec6){_0x32be08=_0x25cec6;logger['info'](_0x1a27('0x79'),_0x32be08['id']);logger[_0x1a27('0x1f')](_0x1a27('0x7a'),_0x32be08['id'],_0x6fda6e[_0x1a27('0x55')],_0x3405f1[_0x1a27('0x40')]);switch(_0x3405f1[_0x1a27('0x40')]){case'integrationTab':emit(util[_0x1a27('0x47')](_0x1a27('0x68'),_0x6fda6e[_0x1a27('0x55')]),_0x1a27('0x7b'),{'recordId':_0x32be08['id']});break;case'newTab':emit(util[_0x1a27('0x47')](_0x1a27('0x68'),_0x6fda6e[_0x1a27('0x55')]),_0x1a27('0x6a'),{'uri':util[_0x1a27('0x47')]('%s/%s/e',_0x51d1db[_0x1a27('0x6c')],_0x32be08['id'])});break;default:logger[_0x1a27('0x6f')]('[OUTBOUND]','Salesforce\x20account\x20type\x20not\x20recognized');}})[_0x1a27('0x6e')](function(_0x5ba09e){logger['error'](_0x1a27('0x73'),_0x5ba09e);});};exports['unmanaged']=function(_0x31da83,_0x54ee1e,_0x1ceb64,_0x258072,_0x409b00,_0x48e16c){var _0x497ce2,_0x25c8b5,_0x4f0616,_0x53c9a9;_0x48e16c[_0x1a27('0x5e')]=intUtil[_0x1a27('0x5d')](_0x48e16c['serverUrl']);_0x48e16c['remoteUri']=intUtil['stripTrailingSlash'](_0x48e16c[_0x1a27('0x58')]);if(_0x409b00&&_0x409b00['monitor_format']){logger['info']('['+_0x54ee1e['lastevent']['toUpperCase']()+']',_0x1a27('0x74'));_0x54ee1e[_0x1a27('0x60')]=util[_0x1a27('0x47')](_0x1a27('0x61'),_0x48e16c[_0x1a27('0x5e')],_0x54ee1e['uniqueid'],md5(_0x54ee1e[_0x1a27('0x75')]));}else{_0x54ee1e['recordingURL']='';}return getConnection(_0x48e16c)[_0x1a27('0x2c')](function(_0x5ef6f1){_0x53c9a9=_0x5ef6f1;if(!_['isNil'](_0x258072)){return getUser(_0x48e16c,_0x258072[_0x1a27('0x55')],_0x53c9a9);}else{return getUser(_0x48e16c,null,_0x53c9a9);}})[_0x1a27('0x2c')](function(_0x51199b){_0x497ce2=_0x51199b;return getEndUser(_0x48e16c,_0x1ceb64,_0x54ee1e[_0x1a27('0x62')],_0x54ee1e[_0x1a27('0x63')],_0x53c9a9);})[_0x1a27('0x2c')](function(_0x1f29c6){_0x25c8b5=_0x1f29c6;return getTicket(_0x48e16c,_0x497ce2,_0x25c8b5,_0x1ceb64,_0x54ee1e,_0x1ceb64['Fields'],_0x53c9a9);})[_0x1a27('0x2c')](function(_0x38b266){_0x4f0616=_0x38b266;logger[_0x1a27('0x1f')]('['+_0x54ee1e[_0x1a27('0x7c')][_0x1a27('0x7d')]()+_0x1a27('0x7e'),_0x4f0616['id']);logger[_0x1a27('0x1f')]('['+_0x54ee1e[_0x1a27('0x7c')][_0x1a27('0x7d')]()+_0x1a27('0x7f'),_0x48e16c[_0x1a27('0x40')]);})[_0x1a27('0x6e')](function(_0x34d406){logger[_0x1a27('0x6f')]('['+_0x54ee1e[_0x1a27('0x7c')]['toUpperCase']()+']',_0x34d406);});};