0c28c5e93f7680e321d8ca6749cda99818c93546
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xb299=['],\x20getUser\x20input\x20crm','validateEmail','userEmail','active','true','userId','adminId','adminEmail','],\x20getUser\x20crm','message',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','sys_user?','endUserNumber','System','sys_user?sysparm_query=phone%3D','endUserId','],\x20createEndUser\x20crm','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','toString','variable','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','POST','assign','getString','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketNumber','label','label_entry','incident','Incident','ticketId','Incident\x20-\x20','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%255EORDERBYDESCnumber','format','user:%s','emit','trigger:browser:url','username','sysparm_limit=1','sysparm_display_value=true','stripTrailingSlash','remoteUri','serverUrl','%s/api/now/table/','email','outbound','destcalleridnum','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','util','md5','ioredis','./util','../../../../config/logger','servicenow','redis','defaults','localhost','socket.io-emitter','GET','then','result','length','sys_id','info','toUpperCase','catch','error'];(function(_0x2dafbe,_0x5d04de){var _0x58a45a=function(_0x50ac96){while(--_0x50ac96){_0x2dafbe['push'](_0x2dafbe['shift']());}};_0x58a45a(++_0x5d04de);}(_0xb299,0x1e9));var _0x9b29=function(_0x3dfbd0,_0x173696){_0x3dfbd0=_0x3dfbd0-0x0;var _0x24d728=_0xb299[_0x3dfbd0];return _0x24d728;};'use strict';var _=require(_0x9b29('0x0'));var Promise=require(_0x9b29('0x1'));var rp=require('request-promise');var util=require(_0x9b29('0x2'));var md5=require(_0x9b29('0x3'));var Redis=require(_0x9b29('0x4'));var intUtil=require(_0x9b29('0x5'));var config=require('../../../../config/environment');var logger=require(_0x9b29('0x6'))(_0x9b29('0x7'));config[_0x9b29('0x8')]=_[_0x9b29('0x9')](config[_0x9b29('0x8')],{'host':_0x9b29('0xa'),'port':0x18eb});var io=require(_0x9b29('0xb'))(new Redis(config[_0x9b29('0x8')]));function getAdminUser(_0x12ee67,_0x41bb7f,_0x15defd,_0x195a4a,_0x3a4e68,_0x5ddd9d){return new Promise(function(_0x1d1163,_0x29716d){var _0x492c4f={'method':_0x9b29('0xc'),'uri':_0x195a4a+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x3a4e68+'&'+_0x5ddd9d,'auth':_0x41bb7f,'json':!![]};return rp(_0x492c4f)[_0x9b29('0xd')](function(_0x41856e){if(_0x41856e[_0x9b29('0xe')][_0x9b29('0xf')]>0x0){_0x15defd['adminId']=_0x41856e[_0x9b29('0xe')][0x0][_0x9b29('0x10')];}logger[_0x9b29('0x11')]('['+[_0x12ee67[_0x9b29('0x12')]()]+'],\x20getAdminUser\x20crm',_0x15defd);_0x1d1163(_0x15defd);})[_0x9b29('0x13')](function(_0x28a342){logger[_0x9b29('0x14')]('['+[_0x12ee67['toUpperCase']()]+']',_0x28a342['message']);_0x29716d(_0x28a342['message']);});});}function getUser(_0x54fc94,_0x7e6e84,_0x50065d,_0x5e0c0e,_0x466587){return function(_0x1fd956){logger[_0x9b29('0x11')]('['+[_0x54fc94[_0x9b29('0x12')]()]+_0x9b29('0x15'),_0x1fd956);return new Promise(function(_0x10b120,_0x5ee2c6){if(intUtil[_0x9b29('0x16')](_0x1fd956[_0x9b29('0x17')])){var _0x1c80de={'method':_0x9b29('0xc'),'uri':_0x50065d+'sys_user?sysparm_query=email%3D'+_0x1fd956[_0x9b29('0x17')]+'&'+_0x5e0c0e+'&'+_0x466587,'auth':_0x7e6e84,'json':!![]};logger[_0x9b29('0x11')]('['+[_0x54fc94[_0x9b29('0x12')]()]+'],\x20getUser\x20rp\x20obj',_0x1c80de);return rp(_0x1c80de)[_0x9b29('0xd')](function(_0x38fa07){logger[_0x9b29('0x11')]('['+[_0x54fc94[_0x9b29('0x12')]()]+'],\x20getUser\x20entity',_0x38fa07);if(_0x38fa07[_0x9b29('0xe')]['length']>0x0&&String(_0x38fa07[_0x9b29('0xe')][0x0][_0x9b29('0x18')])===_0x9b29('0x19')){_0x1fd956['userId']=_0x38fa07[_0x9b29('0xe')][0x0][_0x9b29('0x10')];}else{_0x1fd956[_0x9b29('0x1a')]=_0x1fd956[_0x9b29('0x1b')];_0x1fd956[_0x9b29('0x17')]=_0x1fd956[_0x9b29('0x1c')];}logger[_0x9b29('0x11')]('['+[_0x54fc94['toUpperCase']()]+_0x9b29('0x1d'),_0x1fd956);_0x10b120(_0x1fd956);})[_0x9b29('0x13')](function(_0x27c58d){logger[_0x9b29('0x14')]('['+[_0x54fc94[_0x9b29('0x12')]()]+']',_0x27c58d['message']);_0x5ee2c6(_0x27c58d[_0x9b29('0x1e')]);});}else{logger['info']('['+[_0x54fc94[_0x9b29('0x12')]()]+_0x9b29('0x1f'));_0x1fd956['userId']=_0x1fd956[_0x9b29('0x1b')];_0x1fd956['userEmail']=_0x1fd956[_0x9b29('0x1c')];_0x10b120(_0x1fd956);}});};}function createEndUser(_0x3b6ccb,_0x206f3f,_0x4e9832,_0x2e86a3,_0x39e371){logger[_0x9b29('0x11')]('['+[_0x3b6ccb[_0x9b29('0x12')]()]+_0x9b29('0x20'),_0x4e9832);return new Promise(function(_0x3956f9,_0x7decff){var _0xa06c71={'method':'POST','uri':_0x2e86a3+_0x9b29('0x21')+_0x39e371,'body':{'user_name':_0x4e9832[_0x9b29('0x22')],'roles':'user','first_name':_0x4e9832['endUserNumber'],'active':_0x9b29('0x19'),'date_format':_0x9b29('0x23'),'phone':_0x4e9832[_0x9b29('0x22')]},'auth':_0x206f3f,'json':!![]};return rp(_0xa06c71)[_0x9b29('0xd')](function(_0x586404){logger[_0x9b29('0x11')]('['+[_0x3b6ccb['toUpperCase']()]+'],\x20EndUser\x20schema',_0x586404[_0x9b29('0xe')]);_0x4e9832['endUserId']=_0x586404[_0x9b29('0xe')][_0x9b29('0x10')];_0x3956f9(_0x4e9832);})[_0x9b29('0x13')](function(_0x2f3805){logger[_0x9b29('0x14')]('['+[_0x3b6ccb[_0x9b29('0x12')]()]+']',_0x2f3805[_0x9b29('0x1e')]);_0x7decff(_0x2f3805[_0x9b29('0x1e')]);});});}function getEndUser(_0x5992d3,_0x43caa8,_0x41f851,_0x83d9e7,_0x3aa1e9){return function(_0x240062){logger[_0x9b29('0x11')]('['+[_0x5992d3[_0x9b29('0x12')]()]+'],\x20getEndUser\x20input\x20crm',_0x240062);return new Promise(function(_0x20ea17,_0x2e9374){var _0x5d62da={'method':'GET','uri':_0x41f851+_0x9b29('0x24')+_0x240062[_0x9b29('0x22')]+'&'+_0x83d9e7+'&'+_0x3aa1e9,'auth':_0x43caa8,'json':!![]};return rp(_0x5d62da)[_0x9b29('0xd')](function(_0x228c75){if(_0x228c75[_0x9b29('0xe')]['length']>0x0){_0x240062[_0x9b29('0x25')]=_0x228c75[_0x9b29('0xe')][0x0][_0x9b29('0x10')];logger['info']('['+[_0x5992d3[_0x9b29('0x12')]()]+'],\x20getEndUser\x20crm',_0x240062);_0x20ea17(_0x240062);}else{return createEndUser(_0x5992d3,_0x43caa8,_0x240062,_0x41f851,_0x83d9e7)['then'](function(_0x10ef0a){logger['info']('['+[_0x5992d3[_0x9b29('0x12')]()]+_0x9b29('0x26'),_0x10ef0a);_0x20ea17(_0x10ef0a);});}})[_0x9b29('0x13')](function(_0x1dd9c8){logger[_0x9b29('0x14')]('['+[_0x5992d3['toUpperCase']()]+']',_0x1dd9c8[_0x9b29('0x1e')]);_0x2e9374(_0x1dd9c8[_0x9b29('0x1e')]);});});};}function getCustomFields(_0x2aeb82,_0x22179c){var _0x35a226={};if(_0x2aeb82[_0x9b29('0xf')]>0x0){_[_0x9b29('0x27')](_0x2aeb82,function(_0x5a1f03){if(_[_0x9b29('0x28')]([_0x9b29('0x29'),_0x9b29('0x2a')],_0x5a1f03[_0x9b29('0x2b')])&&_0x5a1f03[_0x9b29('0x2c')]&&!_0x5a1f03[_0x9b29('0x2d')]){_0x35a226[_0x5a1f03[_0x9b29('0x2c')][_0x9b29('0x2e')]()]=_0x5a1f03[_0x9b29('0x2f')]['toString']();}else if(_[_0x9b29('0x28')]([_0x9b29('0x29'),_0x9b29('0x2a')],_0x5a1f03[_0x9b29('0x2b')])&&_0x5a1f03[_0x9b29('0x30')]&&_0x5a1f03[_0x9b29('0x2d')]){_0x35a226[_0x5a1f03[_0x9b29('0x30')][_0x9b29('0x2e')]()]=_0x5a1f03['content'][_0x9b29('0x31')]();}else if(_0x5a1f03[_0x9b29('0x2b')]===_0x9b29('0x32')&&_0x5a1f03['variableName']&&_0x5a1f03[_0x9b29('0x30')]&&_0x5a1f03[_0x9b29('0x2d')]){_0x35a226[_0x5a1f03[_0x9b29('0x30')][_0x9b29('0x2e')]()]=_0x22179c[_0x5a1f03['variableName']][_0x9b29('0x31')]();}else if(_0x5a1f03['type']===_0x9b29('0x33')&&_0x5a1f03[_0x9b29('0x34')]&&_0x5a1f03[_0x9b29('0x34')][_0x9b29('0x35')]&&_0x5a1f03[_0x9b29('0x30')]&&_0x5a1f03[_0x9b29('0x2d')]){_0x35a226[_0x5a1f03[_0x9b29('0x30')][_0x9b29('0x2e')]()]=_0x22179c[_0x5a1f03[_0x9b29('0x34')][_0x9b29('0x35')][_0x9b29('0x2e')]()][_0x9b29('0x31')]();}});}return _0x35a226;}function getTicket(_0x660c43,_0x4ed5c3,_0x9a6bbb,_0x233cbe,_0x2f0480,_0x52a64f){return function(_0x5f5477){logger[_0x9b29('0x11')]('['+[_0x660c43[_0x9b29('0x12')]()]+_0x9b29('0x36'),_0x5f5477);return new Promise(function(_0x2b0993,_0x192689){var _0x5e135c=_0x660c43['toLowerCase']()==='outbound'?_0x5f5477[_0x9b29('0x1a')]:_0x5f5477[_0x9b29('0x25')];var _0x1de0b3={'method':_0x9b29('0x37'),'uri':_0x9a6bbb+'incident'+'?'+_0x52a64f,'body':Object[_0x9b29('0x38')]({},{'active':'true','caller_id':_0x5e135c,'assigned_to':_0x5f5477['userId'],'short_description':intUtil[_0x9b29('0x39')](_0x233cbe['Subjects'],_0x2f0480,'\x20'),'description':intUtil[_0x9b29('0x39')](_0x233cbe[_0x9b29('0x3a')],_0x2f0480,'\x0a')},getCustomFields(_0x233cbe[_0x9b29('0x3b')],_0x2f0480)),'auth':_0x4ed5c3,'json':!![]};return rp(_0x1de0b3)[_0x9b29('0xd')](function(_0x3427bd){logger['info']('['+[_0x660c43['toUpperCase']()]+_0x9b29('0x3c'),_0x3427bd[_0x9b29('0xe')]);_0x5f5477['ticketId']=_0x3427bd[_0x9b29('0xe')][_0x9b29('0x10')];_0x5f5477[_0x9b29('0x3d')]=_0x3427bd['result']['number'];logger['info']('['+[_0x660c43['toUpperCase']()]+']\x20getTicket\x20crm',_0x5f5477);_0x2b0993(_0x5f5477);})['catch'](function(_0x16d240){logger[_0x9b29('0x14')]('['+[_0x660c43[_0x9b29('0x12')]()]+']',_0x16d240[_0x9b29('0x1e')]);_0x192689(_0x16d240[_0x9b29('0x1e')]);});});};}function createRemoteTag(_0x11bac8,_0x370d29,_0x2a1751,_0x21710e){return new Promise(function(_0x35b5ce,_0x56a05d){var _0x289df4={'method':_0x9b29('0x37'),'uri':_0x2a1751+_0x9b29('0x3e')+'?'+_0x21710e,'body':{'short_description':_0x11bac8,'global':!![],'active':!![],'name':_0x11bac8},'auth':_0x370d29,'json':!![]};return rp(_0x289df4)[_0x9b29('0xd')](function(_0x511a7d){var _0x49250e=_0x511a7d[_0x9b29('0xe')][_0x9b29('0x10')];_0x35b5ce(_0x49250e);});});}function getRemoteTag(_0x27b64d,_0x2c3089,_0x235ddb,_0x11b848,_0x429147){return new Promise(function(_0x408ccd,_0x2066fc){var _0x4403bb={'method':_0x9b29('0xc'),'uri':_0x235ddb+_0x9b29('0x3e')+'?sysparm_query=name%3D'+_0x27b64d+'&'+_0x11b848,'auth':_0x2c3089,'json':!![]};return rp(_0x4403bb)['then'](function(_0x3bf680){if(_0x3bf680[_0x9b29('0xe')][_0x9b29('0xf')]>0x0){var _0x329bb5=_0x3bf680['result'][0x0][_0x9b29('0x10')];_0x408ccd(_0x329bb5);}else{return createRemoteTag(_0x27b64d,_0x2c3089,_0x235ddb,_0x11b848)[_0x9b29('0xd')](function(_0x4b4ec0){_0x408ccd(_0x4b4ec0);});}});});}function assignTagToIncident(_0x521148,_0x58005a,_0x13c9ad,_0x5ebd7a,_0x586569){return new Promise(function(_0x13f214,_0x87425){var _0x10e821={'method':_0x9b29('0x37'),'uri':_0x13c9ad+_0x9b29('0x3f')+'?'+_0x586569,'body':{'label':_0x521148,'table':_0x9b29('0x40'),'id_type':_0x9b29('0x41'),'table_key':_0x5ebd7a[_0x9b29('0x42')],'title':_0x9b29('0x43')+_0x5ebd7a['ticketNumber'],'id_display':_0x5ebd7a[_0x9b29('0x3d')]},'auth':_0x58005a,'json':!![]};return rp(_0x10e821)['then'](function(_0x3129f9){_0x13f214();})[_0x9b29('0x13')](function(){_0x13f214();});});}function manageTags(_0x44b41b,_0x5f19f,_0x37edbd,_0x147dc9,_0x3e85ed,_0x2f7dd6,_0x955574){return new Promise(function(_0x49d04a,_0x1aa04e){var _0x27715b=[];_0x5f19f['forEach'](function(_0x1554fc){_0x27715b[_0x9b29('0x44')](getRemoteTag(_0x1554fc,_0x37edbd,_0x147dc9,_0x2f7dd6,_0x955574));});return Promise[_0x9b29('0x45')](_0x27715b)[_0x9b29('0xd')](function(_0x4577f8){if(_0x4577f8[_0x9b29('0xf')]){logger[_0x9b29('0x11')]('['+[_0x44b41b[_0x9b29('0x12')]()]+_0x9b29('0x46'),_0x4577f8);var _0x21facf=[];_0x4577f8[_0x9b29('0x27')](function(_0x12e247){_0x21facf[_0x9b29('0x44')](assignTagToIncident(_0x12e247,_0x37edbd,_0x147dc9,_0x3e85ed,_0x2f7dd6));});return Promise['all'](_0x21facf)[_0x9b29('0xd')](function(){_0x49d04a();})[_0x9b29('0x13')](function(){_0x49d04a();});}else{_0x49d04a();}});});}function getTags(_0x5185bb,_0xd14bd2,_0x552d2b,_0x2eca1b,_0x52d95f,_0x2d2a95){return function(_0x3a585e){return new Promise(function(_0x1262a9,_0x3b4193){var _0x341c61=[];var _0x6fa1c6=_0x2eca1b[_0x9b29('0x47')];if(_0x6fa1c6&&_0x6fa1c6['length']>0x0){_0x341c61=_['map'](_0x6fa1c6,_0x9b29('0x35'));}if(_0x341c61[_0x9b29('0xf')]>0x0){return manageTags(_0x5185bb,_0x341c61,_0xd14bd2,_0x552d2b,_0x3a585e,_0x52d95f,_0x2d2a95)[_0x9b29('0xd')](function(){_0x1262a9(_0x3a585e);});}else{_0x1262a9(_0x3a585e);}});};}function emit(_0x51a56c,_0x3b880f,_0x56bbe5){var _0x67d3c1='%26sysparm_record_target%3Dincident'+_0x9b29('0x48')+'%26sysparm_record_list%3Dactive%253Dtrue'+_0x9b29('0x49');var _0x3c303d={'uri':_0x51a56c+'/nav_to.do?uri=incident.do?sys_id%3D'+_0x56bbe5+_0x67d3c1};io['to'](util[_0x9b29('0x4a')](_0x9b29('0x4b'),_0x3b880f))[_0x9b29('0x4c')](_0x9b29('0x4d'),_0x3c303d);}exports['cs']=function(_0x4896d7,_0x4e8d08,_0x4afb39,_0x53b1e1,_0x14512e,_0x19b369,_0x42955e,_0x4cd41b){var _0x42355d={};var _0x35ea7c={'user':_0x19b369[_0x9b29('0x4e')],'pass':_0x19b369['password']};var _0x30af76=_0x9b29('0x4f');var _0x22490b=_0x9b29('0x50');_0x19b369['remoteUri']=intUtil[_0x9b29('0x51')](_0x19b369[_0x9b29('0x52')]);_0x19b369[_0x9b29('0x53')]=intUtil['stripTrailingSlash'](_0x19b369['serverUrl']);var _0x5a0ec5=util[_0x9b29('0x4a')](_0x9b29('0x54'),_0x19b369[_0x9b29('0x52')]);_0x42355d['userEmail']=!_['isNil'](_0x53b1e1)?_0x53b1e1[_0x9b29('0x55')]:null;_0x42355d['adminEmail']=_0x19b369['email'];_0x42355d['endUserNumber']=_0x4cd41b['toLowerCase']()===_0x9b29('0x56')?_0x4e8d08[_0x9b29('0x57')]:_0x4e8d08['calleridnum'];_0x42355d['callDirection']=_0x4cd41b===_0x9b29('0x58')||_0x4cd41b===_0x9b29('0x59')?_0x9b29('0x58'):_0x9b29('0x56');var _0xdad636=util[_0x9b29('0x4a')](_0x9b29('0x5a'),_0x19b369[_0x9b29('0x53')],_0x4e8d08[_0x9b29('0x5b')],md5(_0x4e8d08['uniqueid']));if(_0x14512e&&_0x14512e[_0x9b29('0x5c')]){logger['info']('[QUEUE]',_0x9b29('0x5d'));_0x4e8d08['recordingURL']=_0xdad636;}else if(_0x42955e&&_0x42955e['recordingFormat']&&_0x42955e[_0x9b29('0x5e')]!==_0x9b29('0x5f')){logger[_0x9b29('0x11')](_0x9b29('0x60'),_0x9b29('0x5d'));_0x4e8d08['recordingURL']=_0xdad636;}else{_0x4e8d08[_0x9b29('0x61')]='';}return getAdminUser(_0x4cd41b,_0x35ea7c,_0x42355d,_0x5a0ec5,_0x22490b,_0x30af76)[_0x9b29('0xd')](getUser(_0x4cd41b,_0x35ea7c,_0x5a0ec5,_0x22490b,_0x30af76))[_0x9b29('0xd')](getEndUser(_0x4cd41b,_0x35ea7c,_0x5a0ec5,_0x22490b,_0x30af76))[_0x9b29('0xd')](getTicket(_0x4cd41b,_0x35ea7c,_0x5a0ec5,_0x4afb39,_0x4e8d08,_0x22490b))[_0x9b29('0xd')](function(_0x100b00){logger[_0x9b29('0x11')](util[_0x9b29('0x4a')]('The\x20ticket\x20ID\x20is:\x20%s',_0x100b00[_0x9b29('0x42')]));logger[_0x9b29('0x11')](util[_0x9b29('0x4a')](_0x9b29('0x62'),_0x4cd41b));if(_0x4cd41b!=='unmanaged'){logger[_0x9b29('0x11')]('['+[_0x4cd41b[_0x9b29('0x12')]()]+']',_0x9b29('0x63'));emit(_0x19b369[_0x9b29('0x52')],_0x53b1e1['name'],_0x100b00[_0x9b29('0x42')]);}})[_0x9b29('0x13')](function(_0x1765fe){logger[_0x9b29('0x14')]('['+[_0x4cd41b[_0x9b29('0x12')]()]+_0x9b29('0x64'),util[_0x9b29('0x65')](_0x1765fe,{'showHidden':!![],'depth':null}));});};