server/services/ami/trigger/integration/servicenow.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x5143=['user','true','System','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20createEndUser\x20crm','length','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','toString','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','assign','getString','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number',']\x20getTicket\x20crm','label','label_entry','incident','Incident','Incident\x20-\x20','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','/nav_to.do?uri=incident.do?sys_id%3D','format','emit','trigger:browser:url','sysparm_limit=1','sysparm_display_value=true','stripTrailingSlash','serverUrl','%s/api/now/table/','remoteUri','isNil','email','outbound','destcalleridnum','calleridnum','callDirection','queue','uniqueid','recordingFormat','none','[OUTBOUND]','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...','inspect','lodash','util','./util','../../../../config/environment','../../../../config/logger','servicenow','defaults','redis','socket.io-emitter','GET','adminId','result','sys_id','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','],\x20getUser\x20input\x20crm','userEmail','sys_user?sysparm_query=email%3D','info','],\x20getUser\x20rp\x20obj','then','active','userId','adminEmail','],\x20getUser\x20crm','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber'];(function(_0xb980c0,_0x378b1f){var _0x285681=function(_0x32e683){while(--_0x32e683){_0xb980c0['push'](_0xb980c0['shift']());}};_0x285681(++_0x378b1f);}(_0x5143,0x16c));var _0x3514=function(_0x447185,_0x1126b6){_0x447185=_0x447185-0x0;var _0x47895f=_0x5143[_0x447185];return _0x47895f;};'use strict';var _=require(_0x3514('0x0'));var Promise=require('bluebird');var rp=require('request-promise');var util=require(_0x3514('0x1'));var md5=require('md5');var Redis=require('ioredis');var intUtil=require(_0x3514('0x2'));var config=require(_0x3514('0x3'));var logger=require(_0x3514('0x4'))(_0x3514('0x5'));config['redis']=_[_0x3514('0x6')](config[_0x3514('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0x3514('0x8'))(new Redis(config[_0x3514('0x7')]));function getAdminUser(_0x494ae8,_0x514b31,_0x50addf,_0x89bb98,_0x2ace3c,_0x38a0f3){return new Promise(function(_0x13d190,_0xdfc2d3){var _0x22dd83={'method':_0x3514('0x9'),'uri':_0x89bb98+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x2ace3c+'&'+_0x38a0f3,'auth':_0x514b31,'json':!![]};return rp(_0x22dd83)['then'](function(_0x4568d2){if(_0x4568d2['result']['length']>0x0){_0x50addf[_0x3514('0xa')]=_0x4568d2[_0x3514('0xb')][0x0][_0x3514('0xc')];}logger['info']('['+[_0x494ae8[_0x3514('0xd')]()]+_0x3514('0xe'),_0x50addf);_0x13d190(_0x50addf);})[_0x3514('0xf')](function(_0x1f86c3){logger[_0x3514('0x10')]('['+[_0x494ae8[_0x3514('0xd')]()]+']',_0x1f86c3['message']);_0xdfc2d3(_0x1f86c3[_0x3514('0x11')]);});});}function getUser(_0x2615fe,_0x53653c,_0x129256,_0x474db5,_0x5d9be5){return function(_0x3057fb){logger['info']('['+[_0x2615fe['toUpperCase']()]+_0x3514('0x12'),_0x3057fb);return new Promise(function(_0x853575,_0x1dbfb3){if(intUtil['validateEmail'](_0x3057fb[_0x3514('0x13')])){var _0x4522b8={'method':'GET','uri':_0x129256+_0x3514('0x14')+_0x3057fb[_0x3514('0x13')]+'&'+_0x474db5+'&'+_0x5d9be5,'auth':_0x53653c,'json':!![]};logger[_0x3514('0x15')]('['+[_0x2615fe[_0x3514('0xd')]()]+_0x3514('0x16'),_0x4522b8);return rp(_0x4522b8)[_0x3514('0x17')](function(_0x59d189){logger['info']('['+[_0x2615fe[_0x3514('0xd')]()]+'],\x20getUser\x20entity',_0x59d189);if(_0x59d189['result']['length']>0x0&&String(_0x59d189[_0x3514('0xb')][0x0][_0x3514('0x18')])==='true'){_0x3057fb[_0x3514('0x19')]=_0x59d189[_0x3514('0xb')][0x0][_0x3514('0xc')];}else{_0x3057fb['userId']=_0x3057fb[_0x3514('0xa')];_0x3057fb[_0x3514('0x13')]=_0x3057fb[_0x3514('0x1a')];}logger[_0x3514('0x15')]('['+[_0x2615fe['toUpperCase']()]+_0x3514('0x1b'),_0x3057fb);_0x853575(_0x3057fb);})[_0x3514('0xf')](function(_0x322ce5){logger['error']('['+[_0x2615fe[_0x3514('0xd')]()]+']',_0x322ce5['message']);_0x1dbfb3(_0x322ce5['message']);});}else{logger[_0x3514('0x15')]('['+[_0x2615fe[_0x3514('0xd')]()]+']\x20using\x20admin\x20profile');_0x3057fb[_0x3514('0x19')]=_0x3057fb[_0x3514('0xa')];_0x3057fb[_0x3514('0x13')]=_0x3057fb[_0x3514('0x1a')];_0x853575(_0x3057fb);}});};}function createEndUser(_0x547262,_0xf76962,_0x169e4b,_0x38c36f,_0x432089){logger['info']('['+[_0x547262[_0x3514('0xd')]()]+_0x3514('0x1c'),_0x169e4b);return new Promise(function(_0x4a1e91,_0x1569e3){var _0x4b8b21={'method':_0x3514('0x1d'),'uri':_0x38c36f+_0x3514('0x1e')+_0x432089,'body':{'user_name':_0x169e4b[_0x3514('0x1f')],'roles':_0x3514('0x20'),'first_name':_0x169e4b['endUserNumber'],'active':_0x3514('0x21'),'date_format':_0x3514('0x22'),'phone':_0x169e4b[_0x3514('0x1f')]},'auth':_0xf76962,'json':!![]};return rp(_0x4b8b21)[_0x3514('0x17')](function(_0xe7f925){logger[_0x3514('0x15')]('['+[_0x547262[_0x3514('0xd')]()]+'],\x20EndUser\x20schema',_0xe7f925[_0x3514('0xb')]);_0x169e4b[_0x3514('0x23')]=_0xe7f925['result'][_0x3514('0xc')];_0x4a1e91(_0x169e4b);})[_0x3514('0xf')](function(_0x2bf5fc){logger[_0x3514('0x10')]('['+[_0x547262[_0x3514('0xd')]()]+']',_0x2bf5fc[_0x3514('0x11')]);_0x1569e3(_0x2bf5fc[_0x3514('0x11')]);});});}function getEndUser(_0xb7c0b1,_0x1cfe25,_0x41478b,_0x4e44e7,_0x3cad40){return function(_0x24f656){logger[_0x3514('0x15')]('['+[_0xb7c0b1[_0x3514('0xd')]()]+_0x3514('0x24'),_0x24f656);return new Promise(function(_0x1f888a,_0xb990f5){var _0x1bf6a5={'method':_0x3514('0x9'),'uri':_0x41478b+_0x3514('0x25')+_0x24f656[_0x3514('0x1f')]+'&'+_0x4e44e7+'&'+_0x3cad40,'auth':_0x1cfe25,'json':!![]};return rp(_0x1bf6a5)['then'](function(_0x9e90c4){if(_0x9e90c4[_0x3514('0xb')]['length']>0x0){_0x24f656['endUserId']=_0x9e90c4[_0x3514('0xb')][0x0]['sys_id'];logger[_0x3514('0x15')]('['+[_0xb7c0b1['toUpperCase']()]+'],\x20getEndUser\x20crm',_0x24f656);_0x1f888a(_0x24f656);}else{return createEndUser(_0xb7c0b1,_0x1cfe25,_0x24f656,_0x41478b,_0x4e44e7)[_0x3514('0x17')](function(_0x348483){logger['info']('['+[_0xb7c0b1[_0x3514('0xd')]()]+_0x3514('0x26'),_0x348483);_0x1f888a(_0x348483);});}})[_0x3514('0xf')](function(_0xd89286){logger[_0x3514('0x10')]('['+[_0xb7c0b1['toUpperCase']()]+']',_0xd89286['message']);_0xb990f5(_0xd89286[_0x3514('0x11')]);});});};}function getCustomFields(_0x34b75a,_0x8e2b86){var _0x1c4b03={};if(_0x34b75a[_0x3514('0x27')]>0x0){_[_0x3514('0x28')](_0x34b75a,function(_0x299b5a){if(_[_0x3514('0x29')]([_0x3514('0x2a'),_0x3514('0x2b')],_0x299b5a[_0x3514('0x2c')])&&_0x299b5a[_0x3514('0x2d')]&&!_0x299b5a[_0x3514('0x2e')]){_0x1c4b03[_0x299b5a['nameField'][_0x3514('0x2f')]()]=_0x299b5a[_0x3514('0x30')]['toString']();}else if(_['includes']([_0x3514('0x2a'),_0x3514('0x2b')],_0x299b5a['type'])&&_0x299b5a[_0x3514('0x31')]&&_0x299b5a[_0x3514('0x2e')]){_0x1c4b03[_0x299b5a[_0x3514('0x31')][_0x3514('0x2f')]()]=_0x299b5a[_0x3514('0x30')][_0x3514('0x32')]();}else if(_0x299b5a[_0x3514('0x2c')]===_0x3514('0x33')&&_0x299b5a[_0x3514('0x34')]&&_0x299b5a['idField']&&_0x299b5a[_0x3514('0x2e')]){_0x1c4b03[_0x299b5a[_0x3514('0x31')][_0x3514('0x2f')]()]=_0x8e2b86[_0x299b5a[_0x3514('0x34')]][_0x3514('0x32')]();}else if(_0x299b5a['type']===_0x3514('0x35')&&_0x299b5a['Variable']&&_0x299b5a[_0x3514('0x36')]['name']&&_0x299b5a[_0x3514('0x31')]&&_0x299b5a[_0x3514('0x2e')]){_0x1c4b03[_0x299b5a[_0x3514('0x31')][_0x3514('0x2f')]()]=_0x8e2b86[_0x299b5a['Variable'][_0x3514('0x37')][_0x3514('0x2f')]()][_0x3514('0x32')]();}});}return _0x1c4b03;}function getTicket(_0x5ad20e,_0xb68fb7,_0x137c1a,_0x331263,_0x572189,_0x3192a3){return function(_0x505d78){logger[_0x3514('0x15')]('['+[_0x5ad20e['toUpperCase']()]+_0x3514('0x38'),_0x505d78);return new Promise(function(_0x2570d2,_0x199cbc){var _0x842879=_0x5ad20e[_0x3514('0x2f')]()==='outbound'?_0x505d78[_0x3514('0x19')]:_0x505d78[_0x3514('0x23')];var _0x14c0e5={'method':_0x3514('0x1d'),'uri':_0x137c1a+'incident'+'?'+_0x3192a3,'body':Object[_0x3514('0x39')]({},{'active':_0x3514('0x21'),'caller_id':_0x842879,'assigned_to':_0x505d78[_0x3514('0x19')],'short_description':intUtil[_0x3514('0x3a')](_0x331263['Subjects'],_0x572189,'\x20'),'description':intUtil[_0x3514('0x3a')](_0x331263['Descriptions'],_0x572189,'\x0a')},getCustomFields(_0x331263[_0x3514('0x3b')],_0x572189)),'auth':_0xb68fb7,'json':!![]};return rp(_0x14c0e5)[_0x3514('0x17')](function(_0x1c5edc){logger[_0x3514('0x15')]('['+[_0x5ad20e[_0x3514('0xd')]()]+_0x3514('0x3c'),_0x1c5edc[_0x3514('0xb')]);_0x505d78[_0x3514('0x3d')]=_0x1c5edc[_0x3514('0xb')][_0x3514('0xc')];_0x505d78[_0x3514('0x3e')]=_0x1c5edc[_0x3514('0xb')][_0x3514('0x3f')];logger[_0x3514('0x15')]('['+[_0x5ad20e[_0x3514('0xd')]()]+_0x3514('0x40'),_0x505d78);_0x2570d2(_0x505d78);})[_0x3514('0xf')](function(_0x413bcb){logger[_0x3514('0x10')]('['+[_0x5ad20e[_0x3514('0xd')]()]+']',_0x413bcb[_0x3514('0x11')]);_0x199cbc(_0x413bcb['message']);});});};}function createRemoteTag(_0x2e03b5,_0x2bbfda,_0x32f71e,_0x3dde6c){return new Promise(function(_0x5d4964,_0x44c3d0){var _0x32df37={'method':_0x3514('0x1d'),'uri':_0x32f71e+_0x3514('0x41')+'?'+_0x3dde6c,'body':{'short_description':_0x2e03b5,'global':!![],'active':!![],'name':_0x2e03b5},'auth':_0x2bbfda,'json':!![]};return rp(_0x32df37)[_0x3514('0x17')](function(_0x13a2f8){var _0x46db6b=_0x13a2f8['result'][_0x3514('0xc')];_0x5d4964(_0x46db6b);});});}function getRemoteTag(_0x320d35,_0x4a68bc,_0x2ba846,_0x5e0866,_0x23c444){return new Promise(function(_0x18d8eb,_0x27bcb6){var _0x178fa3={'method':_0x3514('0x9'),'uri':_0x2ba846+_0x3514('0x41')+'?sysparm_query=name%3D'+_0x320d35+'&'+_0x5e0866,'auth':_0x4a68bc,'json':!![]};return rp(_0x178fa3)['then'](function(_0x507210){if(_0x507210[_0x3514('0xb')]['length']>0x0){var _0x2db7e5=_0x507210[_0x3514('0xb')][0x0]['sys_id'];_0x18d8eb(_0x2db7e5);}else{return createRemoteTag(_0x320d35,_0x4a68bc,_0x2ba846,_0x5e0866)['then'](function(_0x48962e){_0x18d8eb(_0x48962e);});}});});}function assignTagToIncident(_0x3baad5,_0x1cd4ac,_0xe50f70,_0x559ee0,_0x431776){return new Promise(function(_0x2a5f5d,_0xee67f6){var _0x49a5dc={'method':_0x3514('0x1d'),'uri':_0xe50f70+_0x3514('0x42')+'?'+_0x431776,'body':{'label':_0x3baad5,'table':_0x3514('0x43'),'id_type':_0x3514('0x44'),'table_key':_0x559ee0[_0x3514('0x3d')],'title':_0x3514('0x45')+_0x559ee0[_0x3514('0x3e')],'id_display':_0x559ee0['ticketNumber']},'auth':_0x1cd4ac,'json':!![]};return rp(_0x49a5dc)[_0x3514('0x17')](function(_0x5cfe31){_0x2a5f5d();})[_0x3514('0xf')](function(){_0x2a5f5d();});});}function manageTags(_0x5c5dc2,_0x238197,_0x225abf,_0x2c30cf,_0x436626,_0x4ad13f,_0x5de718){return new Promise(function(_0x45e12e,_0x46a159){var _0xccbbe1=[];_0x238197[_0x3514('0x28')](function(_0x59c385){_0xccbbe1[_0x3514('0x46')](getRemoteTag(_0x59c385,_0x225abf,_0x2c30cf,_0x4ad13f,_0x5de718));});return Promise[_0x3514('0x47')](_0xccbbe1)[_0x3514('0x17')](function(_0x4be45a){if(_0x4be45a['length']){logger['info']('['+[_0x5c5dc2[_0x3514('0xd')]()]+_0x3514('0x48'),_0x4be45a);var _0x35b223=[];_0x4be45a[_0x3514('0x28')](function(_0x5502dd){_0x35b223[_0x3514('0x46')](assignTagToIncident(_0x5502dd,_0x225abf,_0x2c30cf,_0x436626,_0x4ad13f));});return Promise[_0x3514('0x47')](_0x35b223)[_0x3514('0x17')](function(){_0x45e12e();})[_0x3514('0xf')](function(){_0x45e12e();});}else{_0x45e12e();}});});}function getTags(_0x4d0ee1,_0x304a7b,_0x395c02,_0x3e13ba,_0x31441c,_0x45d0c5){return function(_0x6c5dd1){return new Promise(function(_0x41b744,_0x1882a8){var _0x1e7350=[];var _0x235e70=_0x3e13ba['Tags'];if(_0x235e70&&_0x235e70['length']>0x0){_0x1e7350=_['map'](_0x235e70,_0x3514('0x37'));}if(_0x1e7350[_0x3514('0x27')]>0x0){return manageTags(_0x4d0ee1,_0x1e7350,_0x304a7b,_0x395c02,_0x6c5dd1,_0x31441c,_0x45d0c5)[_0x3514('0x17')](function(){_0x41b744(_0x6c5dd1);});}else{_0x41b744(_0x6c5dd1);}});};}function emit(_0x27fac1,_0x492ad3,_0x44c24e){var _0x5a6163='%26sysparm_record_target%3Dincident'+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+'%26sysparm_record_list%3Dactive%253Dtrue'+'%255EORDERBYDESCnumber';var _0x242e97={'uri':_0x27fac1+_0x3514('0x49')+_0x44c24e+_0x5a6163};io['to'](util[_0x3514('0x4a')]('user:%s',_0x492ad3))[_0x3514('0x4b')](_0x3514('0x4c'),_0x242e97);}exports['cs']=function(_0x5b011e,_0x3ccb86,_0x131c8a,_0x677ad0,_0x410eed,_0x31b8c3,_0x5741ba,_0x67772){var _0xf49f94={};var _0x4eb05c={'user':_0x31b8c3['username'],'pass':_0x31b8c3['password']};var _0x34e9ee=_0x3514('0x4d');var _0xa75355=_0x3514('0x4e');_0x31b8c3['remoteUri']=intUtil[_0x3514('0x4f')](_0x31b8c3['remoteUri']);_0x31b8c3['serverUrl']=intUtil[_0x3514('0x4f')](_0x31b8c3[_0x3514('0x50')]);var _0x3e881b=util[_0x3514('0x4a')](_0x3514('0x51'),_0x31b8c3[_0x3514('0x52')]);_0xf49f94[_0x3514('0x13')]=!_[_0x3514('0x53')](_0x677ad0)?_0x677ad0[_0x3514('0x54')]:null;_0xf49f94[_0x3514('0x1a')]=_0x31b8c3['email'];_0xf49f94['endUserNumber']=_0x67772[_0x3514('0x2f')]()===_0x3514('0x55')?_0x3ccb86[_0x3514('0x56')]:_0x3ccb86[_0x3514('0x57')];_0xf49f94[_0x3514('0x58')]=_0x67772===_0x3514('0x59')||_0x67772==='unmanaged'?'queue':_0x3514('0x55');var _0x3a4d07=util[_0x3514('0x4a')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x31b8c3[_0x3514('0x50')],_0x3ccb86['uniqueid'],md5(_0x3ccb86[_0x3514('0x5a')]));if(_0x410eed&&_0x410eed['monitor_format']){logger[_0x3514('0x15')]('[QUEUE]','Recording\x20is\x20enabled!');_0x3ccb86['recordingURL']=_0x3a4d07;}else if(_0x5741ba&&_0x5741ba[_0x3514('0x5b')]&&_0x5741ba['recordingFormat']!==_0x3514('0x5c')){logger[_0x3514('0x15')](_0x3514('0x5d'),'Recording\x20is\x20enabled!');_0x3ccb86[_0x3514('0x5e')]=_0x3a4d07;}else{_0x3ccb86[_0x3514('0x5e')]='';}return getAdminUser(_0x67772,_0x4eb05c,_0xf49f94,_0x3e881b,_0xa75355,_0x34e9ee)[_0x3514('0x17')](getUser(_0x67772,_0x4eb05c,_0x3e881b,_0xa75355,_0x34e9ee))[_0x3514('0x17')](getEndUser(_0x67772,_0x4eb05c,_0x3e881b,_0xa75355,_0x34e9ee))[_0x3514('0x17')](getTicket(_0x67772,_0x4eb05c,_0x3e881b,_0x131c8a,_0x3ccb86,_0xa75355))[_0x3514('0x17')](function(_0x584821){logger[_0x3514('0x15')](util[_0x3514('0x4a')](_0x3514('0x5f'),_0x584821['ticketId']));logger[_0x3514('0x15')](util[_0x3514('0x4a')]('call\x20direction:\x20%s',_0x67772));if(_0x67772!==_0x3514('0x60')){logger[_0x3514('0x15')]('['+[_0x67772['toUpperCase']()]+']',_0x3514('0x61'));emit(_0x31b8c3[_0x3514('0x52')],_0x677ad0[_0x3514('0x37')],_0x584821[_0x3514('0x3d')]);}})[_0x3514('0xf')](function(_0x3eded7){logger[_0x3514('0x10')]('['+[_0x67772[_0x3514('0xd')]()]+']\x20Error\x20running\x20ServiceNow\x20integration',util[_0x3514('0x62')](_0x3eded7,{'showHidden':!![],'depth':null}));});};