47c0ba1084ab4fde625698324a81fd5ebec87369
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xe5f0=['%s/api/now/table/','isNil','email','destcalleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','servicenow','redis','defaults','socket.io-emitter','sys_user?sysparm_query=user_name%3Dadmin','then','result','length','adminId','info','],\x20getAdminUser\x20crm','catch','error','toUpperCase','message','],\x20getUser\x20input\x20crm','userEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId','sys_id','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','sys_user?','endUserNumber','user','System','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','string','picklist','type','nameField','customField','toLowerCase','content','toString','includes','idField','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number','POST','incident','Incident','Incident\x20-\x20','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','emit','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','stripTrailingSlash','remoteUri','serverUrl'];(function(_0x4d8ed9,_0x2ae284){var _0x1e2140=function(_0x9cca89){while(--_0x9cca89){_0x4d8ed9['push'](_0x4d8ed9['shift']());}};_0x1e2140(++_0x2ae284);}(_0xe5f0,0x103));var _0x0e5f=function(_0xeb1399,_0x52dd84){_0xeb1399=_0xeb1399-0x0;var _0x2f3d6b=_0xe5f0[_0xeb1399];return _0x2f3d6b;};'use strict';var _=require(_0x0e5f('0x0'));var Promise=require(_0x0e5f('0x1'));var rp=require(_0x0e5f('0x2'));var util=require(_0x0e5f('0x3'));var md5=require(_0x0e5f('0x4'));var Redis=require(_0x0e5f('0x5'));var intUtil=require(_0x0e5f('0x6'));var config=require(_0x0e5f('0x7'));var logger=require('../../../../config/logger')(_0x0e5f('0x8'));config[_0x0e5f('0x9')]=_[_0x0e5f('0xa')](config[_0x0e5f('0x9')],{'host':'localhost','port':0x18eb});var io=require(_0x0e5f('0xb'))(new Redis(config['redis']));function getAdminUser(_0x2cbc2e,_0x529057,_0x22136d,_0x3fc67f,_0x363419,_0xf8ee84){return new Promise(function(_0xee74dc,_0x20c0b7){var _0x57b76e={'method':'GET','uri':_0x3fc67f+_0x0e5f('0xc')+'&'+_0x363419+'&'+_0xf8ee84,'auth':_0x529057,'json':!![]};return rp(_0x57b76e)[_0x0e5f('0xd')](function(_0x56a746){if(_0x56a746[_0x0e5f('0xe')][_0x0e5f('0xf')]>0x0){_0x22136d[_0x0e5f('0x10')]=_0x56a746[_0x0e5f('0xe')][0x0]['sys_id'];}logger[_0x0e5f('0x11')]('['+[_0x2cbc2e['toUpperCase']()]+_0x0e5f('0x12'),_0x22136d);_0xee74dc(_0x22136d);})[_0x0e5f('0x13')](function(_0x289174){logger[_0x0e5f('0x14')]('['+[_0x2cbc2e[_0x0e5f('0x15')]()]+']',_0x289174[_0x0e5f('0x16')]);_0x20c0b7(_0x289174['message']);});});}function getUser(_0x229ab9,_0x1dd7df,_0x4905bc,_0x1ea212,_0x16cb48){return function(_0x40735e){logger['info']('['+[_0x229ab9[_0x0e5f('0x15')]()]+_0x0e5f('0x17'),_0x40735e);return new Promise(function(_0x15bbd7,_0x200bf5){if(intUtil['validateEmail'](_0x40735e[_0x0e5f('0x18')])){var _0x5046bb={'method':_0x0e5f('0x19'),'uri':_0x4905bc+_0x0e5f('0x1a')+_0x40735e[_0x0e5f('0x18')]+'&'+_0x1ea212+'&'+_0x16cb48,'auth':_0x1dd7df,'json':!![]};logger[_0x0e5f('0x11')]('['+[_0x229ab9['toUpperCase']()]+_0x0e5f('0x1b'),_0x5046bb);return rp(_0x5046bb)[_0x0e5f('0xd')](function(_0x1c9de7){logger['info']('['+[_0x229ab9['toUpperCase']()]+_0x0e5f('0x1c'),_0x1c9de7);if(_0x1c9de7[_0x0e5f('0xe')][_0x0e5f('0xf')]>0x0&&String(_0x1c9de7[_0x0e5f('0xe')][0x0][_0x0e5f('0x1d')])===_0x0e5f('0x1e')){_0x40735e[_0x0e5f('0x1f')]=_0x1c9de7[_0x0e5f('0xe')][0x0][_0x0e5f('0x20')];}else{_0x40735e[_0x0e5f('0x1f')]=_0x40735e['adminId'];_0x40735e['userEmail']=_0x40735e[_0x0e5f('0x21')];}logger['info']('['+[_0x229ab9['toUpperCase']()]+_0x0e5f('0x22'),_0x40735e);_0x15bbd7(_0x40735e);})[_0x0e5f('0x13')](function(_0x179c3f){logger[_0x0e5f('0x14')]('['+[_0x229ab9[_0x0e5f('0x15')]()]+']',_0x179c3f[_0x0e5f('0x16')]);_0x200bf5(_0x179c3f[_0x0e5f('0x16')]);});}else{logger[_0x0e5f('0x11')]('['+[_0x229ab9[_0x0e5f('0x15')]()]+_0x0e5f('0x23'));_0x40735e[_0x0e5f('0x1f')]=_0x40735e[_0x0e5f('0x10')];_0x40735e[_0x0e5f('0x18')]=_0x40735e[_0x0e5f('0x21')];_0x15bbd7(_0x40735e);}});};}function createEndUser(_0x26715d,_0xc1454a,_0x48b5a8,_0x531cdb,_0x536939){logger[_0x0e5f('0x11')]('['+[_0x26715d[_0x0e5f('0x15')]()]+_0x0e5f('0x24'),_0x48b5a8);return new Promise(function(_0x28f5ad,_0x2c7f56){var _0x545f22={'method':'POST','uri':_0x531cdb+_0x0e5f('0x25')+_0x536939,'body':{'user_name':_0x48b5a8[_0x0e5f('0x26')],'roles':_0x0e5f('0x27'),'first_name':_0x48b5a8[_0x0e5f('0x26')],'active':_0x0e5f('0x1e'),'date_format':_0x0e5f('0x28'),'phone':_0x48b5a8[_0x0e5f('0x26')]},'auth':_0xc1454a,'json':!![]};return rp(_0x545f22)['then'](function(_0x1759fc){logger[_0x0e5f('0x11')]('['+[_0x26715d[_0x0e5f('0x15')]()]+_0x0e5f('0x29'),_0x1759fc['result']);_0x48b5a8[_0x0e5f('0x2a')]=_0x1759fc[_0x0e5f('0xe')][_0x0e5f('0x20')];_0x28f5ad(_0x48b5a8);})['catch'](function(_0x322cc5){logger[_0x0e5f('0x14')]('['+[_0x26715d[_0x0e5f('0x15')]()]+']',_0x322cc5[_0x0e5f('0x16')]);_0x2c7f56(_0x322cc5['message']);});});}function getEndUser(_0x1e66b0,_0x59138f,_0x20a64d,_0x68bc28,_0x429f4b){return function(_0x3a70d0){logger[_0x0e5f('0x11')]('['+[_0x1e66b0[_0x0e5f('0x15')]()]+_0x0e5f('0x2b'),_0x3a70d0);return new Promise(function(_0x5c3b11,_0x133b6d){var _0x39a3a4={'method':'GET','uri':_0x20a64d+_0x0e5f('0x2c')+_0x3a70d0[_0x0e5f('0x26')]+'&'+_0x68bc28+'&'+_0x429f4b,'auth':_0x59138f,'json':!![]};return rp(_0x39a3a4)[_0x0e5f('0xd')](function(_0x20cf36){if(_0x20cf36[_0x0e5f('0xe')][_0x0e5f('0xf')]>0x0){_0x3a70d0[_0x0e5f('0x2a')]=_0x20cf36[_0x0e5f('0xe')][0x0][_0x0e5f('0x20')];logger[_0x0e5f('0x11')]('['+[_0x1e66b0[_0x0e5f('0x15')]()]+_0x0e5f('0x2d'),_0x3a70d0);_0x5c3b11(_0x3a70d0);}else{return createEndUser(_0x1e66b0,_0x59138f,_0x3a70d0,_0x20a64d,_0x68bc28)[_0x0e5f('0xd')](function(_0x462e4b){logger[_0x0e5f('0x11')]('['+[_0x1e66b0[_0x0e5f('0x15')]()]+_0x0e5f('0x2e'),_0x462e4b);_0x5c3b11(_0x462e4b);});}})['catch'](function(_0x5565a0){logger[_0x0e5f('0x14')]('['+[_0x1e66b0['toUpperCase']()]+']',_0x5565a0['message']);_0x133b6d(_0x5565a0[_0x0e5f('0x16')]);});});};}function getCustomFields(_0x36a3cb,_0x858af6){var _0x72a027={};if(_0x36a3cb['length']>0x0){_[_0x0e5f('0x2f')](_0x36a3cb,function(_0x12eacc){if(_['includes']([_0x0e5f('0x30'),_0x0e5f('0x31')],_0x12eacc[_0x0e5f('0x32')])&&_0x12eacc[_0x0e5f('0x33')]&&!_0x12eacc[_0x0e5f('0x34')]){_0x72a027[_0x12eacc[_0x0e5f('0x33')][_0x0e5f('0x35')]()]=_0x12eacc[_0x0e5f('0x36')][_0x0e5f('0x37')]();}else if(_[_0x0e5f('0x38')]([_0x0e5f('0x30'),_0x0e5f('0x31')],_0x12eacc[_0x0e5f('0x32')])&&_0x12eacc['idField']&&_0x12eacc[_0x0e5f('0x34')]){_0x72a027[_0x12eacc[_0x0e5f('0x39')]['toLowerCase']()]=_0x12eacc[_0x0e5f('0x36')]['toString']();}else if(_0x12eacc[_0x0e5f('0x32')]===_0x0e5f('0x3a')&&_0x12eacc[_0x0e5f('0x3b')]&&_0x12eacc[_0x0e5f('0x39')]&&_0x12eacc[_0x0e5f('0x34')]){_0x72a027[_0x12eacc[_0x0e5f('0x39')][_0x0e5f('0x35')]()]=_0x858af6[_0x12eacc['variableName']]['toString']();}else if(_0x12eacc[_0x0e5f('0x32')]===_0x0e5f('0x3c')&&_0x12eacc['Variable']&&_0x12eacc[_0x0e5f('0x3d')][_0x0e5f('0x3e')]&&_0x12eacc[_0x0e5f('0x39')]&&_0x12eacc['customField']){_0x72a027[_0x12eacc[_0x0e5f('0x39')]['toLowerCase']()]=_0x858af6[_0x12eacc[_0x0e5f('0x3d')][_0x0e5f('0x3e')][_0x0e5f('0x35')]()]['toString']();}});}return _0x72a027;}function getTicket(_0x170972,_0x111eb6,_0x28b9dc,_0x5aa48b,_0xbcf26b,_0x392305){return function(_0x3759b6){logger[_0x0e5f('0x11')]('['+[_0x170972[_0x0e5f('0x15')]()]+_0x0e5f('0x3f'),_0x3759b6);return new Promise(function(_0x1c16a2,_0x17c86d){var _0x4a1f2a=_0x170972[_0x0e5f('0x35')]()===_0x0e5f('0x40')?_0x3759b6[_0x0e5f('0x1f')]:_0x3759b6[_0x0e5f('0x2a')];var _0x33b1e9={'method':'POST','uri':_0x28b9dc+'incident'+'?'+_0x392305,'body':Object[_0x0e5f('0x41')]({},{'active':_0x0e5f('0x1e'),'caller_id':_0x4a1f2a,'assigned_to':_0x3759b6[_0x0e5f('0x1f')],'short_description':intUtil[_0x0e5f('0x42')](_0x5aa48b[_0x0e5f('0x43')],_0xbcf26b,'\x20'),'description':intUtil[_0x0e5f('0x42')](_0x5aa48b[_0x0e5f('0x44')],_0xbcf26b,'\x0a')},getCustomFields(_0x5aa48b[_0x0e5f('0x45')],_0xbcf26b)),'auth':_0x111eb6,'json':!![]};return rp(_0x33b1e9)['then'](function(_0x298c0e){logger[_0x0e5f('0x11')]('['+[_0x170972[_0x0e5f('0x15')]()]+_0x0e5f('0x46'),_0x298c0e['result']);_0x3759b6[_0x0e5f('0x47')]=_0x298c0e[_0x0e5f('0xe')][_0x0e5f('0x20')];_0x3759b6[_0x0e5f('0x48')]=_0x298c0e[_0x0e5f('0xe')][_0x0e5f('0x49')];logger[_0x0e5f('0x11')]('['+[_0x170972[_0x0e5f('0x15')]()]+']\x20getTicket\x20crm',_0x3759b6);_0x1c16a2(_0x3759b6);})[_0x0e5f('0x13')](function(_0x368845){logger[_0x0e5f('0x14')]('['+[_0x170972[_0x0e5f('0x15')]()]+']',_0x368845[_0x0e5f('0x16')]);_0x17c86d(_0x368845[_0x0e5f('0x16')]);});});};}function createRemoteTag(_0x2f73b7,_0x34fff2,_0x3235ea,_0x5bcdd1){return new Promise(function(_0x266753,_0x17ef58){var _0x7218b2={'method':_0x0e5f('0x4a'),'uri':_0x3235ea+'label'+'?'+_0x5bcdd1,'body':{'short_description':_0x2f73b7,'global':!![],'active':!![],'name':_0x2f73b7},'auth':_0x34fff2,'json':!![]};return rp(_0x7218b2)[_0x0e5f('0xd')](function(_0x50912b){var _0x4d7a81=_0x50912b['result']['sys_id'];_0x266753(_0x4d7a81);});});}function getRemoteTag(_0x9a92cf,_0x2ffef0,_0x5e1f3a,_0x1ba55a,_0x2fed8c){return new Promise(function(_0x17bbcc,_0x25ba1a){var _0x586f12={'method':_0x0e5f('0x19'),'uri':_0x5e1f3a+'label'+'?sysparm_query=name%3D'+_0x9a92cf+'&'+_0x1ba55a,'auth':_0x2ffef0,'json':!![]};return rp(_0x586f12)[_0x0e5f('0xd')](function(_0x548881){if(_0x548881[_0x0e5f('0xe')][_0x0e5f('0xf')]>0x0){var _0x153fbc=_0x548881[_0x0e5f('0xe')][0x0]['sys_id'];_0x17bbcc(_0x153fbc);}else{return createRemoteTag(_0x9a92cf,_0x2ffef0,_0x5e1f3a,_0x1ba55a)[_0x0e5f('0xd')](function(_0x44fba5){_0x17bbcc(_0x44fba5);});}});});}function assignTagToIncident(_0x264e2d,_0x5cf9af,_0x8ea6c1,_0x28defc,_0x432f9d){return new Promise(function(_0x58d7af,_0x348865){var _0x521034={'method':_0x0e5f('0x4a'),'uri':_0x8ea6c1+'label_entry'+'?'+_0x432f9d,'body':{'label':_0x264e2d,'table':_0x0e5f('0x4b'),'id_type':_0x0e5f('0x4c'),'table_key':_0x28defc[_0x0e5f('0x47')],'title':_0x0e5f('0x4d')+_0x28defc[_0x0e5f('0x48')],'id_display':_0x28defc['ticketNumber']},'auth':_0x5cf9af,'json':!![]};return rp(_0x521034)['then'](function(_0x1a0435){_0x58d7af();})[_0x0e5f('0x13')](function(){_0x58d7af();});});}function manageTags(_0x14d38f,_0x3fe2a6,_0x286a51,_0xfa7fd1,_0x5d2a0a,_0x1d2b95,_0xdf8bda){return new Promise(function(_0x41cc55,_0x40229b){var _0x5b91b9=[];_0x3fe2a6[_0x0e5f('0x2f')](function(_0xd7f24c){_0x5b91b9[_0x0e5f('0x4e')](getRemoteTag(_0xd7f24c,_0x286a51,_0xfa7fd1,_0x1d2b95,_0xdf8bda));});return Promise[_0x0e5f('0x4f')](_0x5b91b9)[_0x0e5f('0xd')](function(_0x5d9701){if(_0x5d9701['length']){logger[_0x0e5f('0x11')]('['+[_0x14d38f[_0x0e5f('0x15')]()]+_0x0e5f('0x50'),_0x5d9701);var _0x4ab7d7=[];_0x5d9701['forEach'](function(_0x328239){_0x4ab7d7[_0x0e5f('0x4e')](assignTagToIncident(_0x328239,_0x286a51,_0xfa7fd1,_0x5d2a0a,_0x1d2b95));});return Promise[_0x0e5f('0x4f')](_0x4ab7d7)['then'](function(){_0x41cc55();})[_0x0e5f('0x13')](function(){_0x41cc55();});}else{_0x41cc55();}});});}function getTags(_0x559cc6,_0x2c2538,_0x5ca246,_0x40db20,_0x405c1c,_0xf131d7){return function(_0x44c0d5){return new Promise(function(_0x21c6d1,_0x1423f6){var _0x383e6c=[];var _0x5851bb=_0x40db20[_0x0e5f('0x51')];if(_0x5851bb&&_0x5851bb[_0x0e5f('0xf')]>0x0){_0x383e6c=_[_0x0e5f('0x52')](_0x5851bb,'name');}if(_0x383e6c['length']>0x0){return manageTags(_0x559cc6,_0x383e6c,_0x2c2538,_0x5ca246,_0x44c0d5,_0x405c1c,_0xf131d7)[_0x0e5f('0xd')](function(){_0x21c6d1(_0x44c0d5);});}else{_0x21c6d1(_0x44c0d5);}});};}function emit(_0x5e490e,_0x117f3e,_0x142012){var _0x471e43=_0x0e5f('0x53')+_0x0e5f('0x54')+_0x0e5f('0x55')+_0x0e5f('0x56');var _0x1273c7={'uri':_0x5e490e+_0x0e5f('0x57')+_0x142012+_0x471e43};io['to'](util[_0x0e5f('0x58')]('user:%s',_0x117f3e))[_0x0e5f('0x59')](_0x0e5f('0x5a'),_0x1273c7);}exports['cs']=function(_0x589347,_0x5727e2,_0x33b6e8,_0x1dd74f,_0x4d6a63,_0x4fcf51,_0x28e573,_0x20b737){var _0x49bc51={};var _0x40502d={'user':_0x4fcf51[_0x0e5f('0x5b')],'pass':_0x4fcf51[_0x0e5f('0x5c')]};var _0x31691f=_0x0e5f('0x5d');var _0x3668b6=_0x0e5f('0x5e');_0x4fcf51['remoteUri']=intUtil[_0x0e5f('0x5f')](_0x4fcf51[_0x0e5f('0x60')]);_0x4fcf51[_0x0e5f('0x61')]=intUtil[_0x0e5f('0x5f')](_0x4fcf51[_0x0e5f('0x61')]);var _0x482168=util[_0x0e5f('0x58')](_0x0e5f('0x62'),_0x4fcf51[_0x0e5f('0x60')]);_0x49bc51[_0x0e5f('0x18')]=!_[_0x0e5f('0x63')](_0x1dd74f)?_0x1dd74f['email']:null;_0x49bc51[_0x0e5f('0x21')]=_0x4fcf51[_0x0e5f('0x64')];_0x49bc51['endUserNumber']=_0x20b737[_0x0e5f('0x35')]()===_0x0e5f('0x40')?_0x5727e2[_0x0e5f('0x65')]:_0x5727e2['calleridnum'];_0x49bc51[_0x0e5f('0x66')]=_0x20b737===_0x0e5f('0x67')||_0x20b737===_0x0e5f('0x68')?_0x0e5f('0x67'):_0x0e5f('0x40');var _0xb6da68=util[_0x0e5f('0x58')](_0x0e5f('0x69'),_0x4fcf51[_0x0e5f('0x61')],_0x5727e2[_0x0e5f('0x6a')],md5(_0x5727e2[_0x0e5f('0x6a')]));if(_0x4d6a63&&_0x4d6a63[_0x0e5f('0x6b')]){logger[_0x0e5f('0x11')](_0x0e5f('0x6c'),_0x0e5f('0x6d'));_0x5727e2[_0x0e5f('0x6e')]=_0xb6da68;}else if(_0x28e573&&_0x28e573[_0x0e5f('0x6f')]&&_0x28e573[_0x0e5f('0x6f')]!==_0x0e5f('0x70')){logger[_0x0e5f('0x11')](_0x0e5f('0x71'),_0x0e5f('0x6d'));_0x5727e2['recordingURL']=_0xb6da68;}else{_0x5727e2[_0x0e5f('0x6e')]='';}return getAdminUser(_0x20b737,_0x40502d,_0x49bc51,_0x482168,_0x3668b6,_0x31691f)[_0x0e5f('0xd')](getUser(_0x20b737,_0x40502d,_0x482168,_0x3668b6,_0x31691f))['then'](getEndUser(_0x20b737,_0x40502d,_0x482168,_0x3668b6,_0x31691f))[_0x0e5f('0xd')](getTicket(_0x20b737,_0x40502d,_0x482168,_0x33b6e8,_0x5727e2,_0x3668b6))[_0x0e5f('0xd')](function(_0x45f308){logger[_0x0e5f('0x11')](util[_0x0e5f('0x58')](_0x0e5f('0x72'),_0x45f308[_0x0e5f('0x47')]));logger[_0x0e5f('0x11')](util['format'](_0x0e5f('0x73'),_0x20b737));if(_0x20b737!==_0x0e5f('0x68')){logger[_0x0e5f('0x11')]('['+[_0x20b737[_0x0e5f('0x15')]()]+']',_0x0e5f('0x74'));emit(_0x4fcf51[_0x0e5f('0x60')],_0x1dd74f[_0x0e5f('0x3e')],_0x45f308[_0x0e5f('0x47')]);}})[_0x0e5f('0x13')](function(_0x3d4521){logger[_0x0e5f('0x14')]('['+[_0x20b737[_0x0e5f('0x15')]()]+_0x0e5f('0x75'),util[_0x0e5f('0x76')](_0x3d4521,{'showHidden':!![],'depth':null}));});};