Built motion from commit fe909640.|2.6.8
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x00eb=['variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident\x20-\x20','ticketNumber','all','push','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','defaults','localhost','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','length','adminId','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','validateEmail','sys_user?sysparm_query=email%3D','userEmail','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId','adminEmail','],\x20getUser\x20crm','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','string','picklist','nameField','customField','toLowerCase','content','toString','includes','type','idField','variable'];(function(_0x490dfd,_0x5610eb){var _0x2772b2=function(_0x1f98fe){while(--_0x1f98fe){_0x490dfd['push'](_0x490dfd['shift']());}};_0x2772b2(++_0x5610eb);}(_0x00eb,0x119));var _0xb00e=function(_0x5b5163,_0x4a5269){_0x5b5163=_0x5b5163-0x0;var _0x4ba8fc=_0x00eb[_0x5b5163];return _0x4ba8fc;};'use strict';var _=require(_0xb00e('0x0'));var Promise=require(_0xb00e('0x1'));var rp=require(_0xb00e('0x2'));var util=require(_0xb00e('0x3'));var md5=require('md5');var Redis=require(_0xb00e('0x4'));var intUtil=require(_0xb00e('0x5'));var config=require(_0xb00e('0x6'));var logger=require(_0xb00e('0x7'))(_0xb00e('0x8'));config['redis']=_[_0xb00e('0x9')](config['redis'],{'host':_0xb00e('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function getAdminUser(_0x123999,_0x5388b2,_0x49cfcd,_0xa86a8e,_0x9becb2,_0x19348c){return new Promise(function(_0x29adf2,_0xa7a887){var _0x29f569={'method':_0xb00e('0xb'),'uri':_0xa86a8e+_0xb00e('0xc')+'&'+_0x9becb2+'&'+_0x19348c,'auth':_0x5388b2,'json':!![]};return rp(_0x29f569)[_0xb00e('0xd')](function(_0x3e29d2){if(_0x3e29d2[_0xb00e('0xe')][_0xb00e('0xf')]>0x0){_0x49cfcd[_0xb00e('0x10')]=_0x3e29d2['result'][0x0][_0xb00e('0x11')];}logger[_0xb00e('0x12')]('['+[_0x123999[_0xb00e('0x13')]()]+_0xb00e('0x14'),_0x49cfcd);_0x29adf2(_0x49cfcd);})[_0xb00e('0x15')](function(_0xde6a80){logger[_0xb00e('0x16')]('['+[_0x123999['toUpperCase']()]+']',_0xde6a80['message']);_0xa7a887(_0xde6a80[_0xb00e('0x17')]);});});}function getUser(_0x31055d,_0x54cc96,_0x271e7e,_0x326e91,_0x5bb8ee){return function(_0x322ffd){logger[_0xb00e('0x12')]('['+[_0x31055d['toUpperCase']()]+'],\x20getUser\x20input\x20crm',_0x322ffd);return new Promise(function(_0x36d570,_0x5dd29c){if(intUtil[_0xb00e('0x18')](_0x322ffd['userEmail'])){var _0x223610={'method':_0xb00e('0xb'),'uri':_0x271e7e+_0xb00e('0x19')+_0x322ffd[_0xb00e('0x1a')]+'&'+_0x326e91+'&'+_0x5bb8ee,'auth':_0x54cc96,'json':!![]};logger[_0xb00e('0x12')]('['+[_0x31055d[_0xb00e('0x13')]()]+_0xb00e('0x1b'),_0x223610);return rp(_0x223610)[_0xb00e('0xd')](function(_0x3c87f9){logger[_0xb00e('0x12')]('['+[_0x31055d['toUpperCase']()]+_0xb00e('0x1c'),_0x3c87f9);if(_0x3c87f9[_0xb00e('0xe')][_0xb00e('0xf')]>0x0&&String(_0x3c87f9[_0xb00e('0xe')][0x0][_0xb00e('0x1d')])===_0xb00e('0x1e')){_0x322ffd[_0xb00e('0x1f')]=_0x3c87f9[_0xb00e('0xe')][0x0][_0xb00e('0x11')];}else{_0x322ffd[_0xb00e('0x1f')]=_0x322ffd['adminId'];_0x322ffd[_0xb00e('0x1a')]=_0x322ffd[_0xb00e('0x20')];}logger[_0xb00e('0x12')]('['+[_0x31055d[_0xb00e('0x13')]()]+_0xb00e('0x21'),_0x322ffd);_0x36d570(_0x322ffd);})[_0xb00e('0x15')](function(_0x4a916f){logger['error']('['+[_0x31055d[_0xb00e('0x13')]()]+']',_0x4a916f[_0xb00e('0x17')]);_0x5dd29c(_0x4a916f['message']);});}else{logger['info']('['+[_0x31055d[_0xb00e('0x13')]()]+']\x20using\x20admin\x20profile');_0x322ffd[_0xb00e('0x1f')]=_0x322ffd[_0xb00e('0x10')];_0x322ffd[_0xb00e('0x1a')]=_0x322ffd[_0xb00e('0x20')];_0x36d570(_0x322ffd);}});};}function createEndUser(_0x23a14a,_0x145976,_0x310f66,_0x4f897c,_0x5300d4){logger['info']('['+[_0x23a14a[_0xb00e('0x13')]()]+_0xb00e('0x22'),_0x310f66);return new Promise(function(_0x3de5a0,_0xbe3a2b){var _0x60bdba={'method':_0xb00e('0x23'),'uri':_0x4f897c+_0xb00e('0x24')+_0x5300d4,'body':{'user_name':_0x310f66[_0xb00e('0x25')],'roles':_0xb00e('0x26'),'first_name':_0x310f66['endUserNumber'],'active':_0xb00e('0x1e'),'date_format':'System','phone':_0x310f66[_0xb00e('0x25')]},'auth':_0x145976,'json':!![]};return rp(_0x60bdba)[_0xb00e('0xd')](function(_0x328442){logger[_0xb00e('0x12')]('['+[_0x23a14a[_0xb00e('0x13')]()]+_0xb00e('0x27'),_0x328442[_0xb00e('0xe')]);_0x310f66[_0xb00e('0x28')]=_0x328442[_0xb00e('0xe')][_0xb00e('0x11')];_0x3de5a0(_0x310f66);})['catch'](function(_0x52d207){logger['error']('['+[_0x23a14a[_0xb00e('0x13')]()]+']',_0x52d207[_0xb00e('0x17')]);_0xbe3a2b(_0x52d207['message']);});});}function getEndUser(_0x49255b,_0x422ca4,_0x12af46,_0x2e9287,_0x457fde){return function(_0x5af618){logger['info']('['+[_0x49255b[_0xb00e('0x13')]()]+'],\x20getEndUser\x20input\x20crm',_0x5af618);return new Promise(function(_0x3566c5,_0x43cdb0){var _0x46fc04={'method':_0xb00e('0xb'),'uri':_0x12af46+'sys_user?sysparm_query=phone%3D'+_0x5af618['endUserNumber']+'&'+_0x2e9287+'&'+_0x457fde,'auth':_0x422ca4,'json':!![]};return rp(_0x46fc04)['then'](function(_0x22380f){if(_0x22380f[_0xb00e('0xe')][_0xb00e('0xf')]>0x0){_0x5af618[_0xb00e('0x28')]=_0x22380f[_0xb00e('0xe')][0x0][_0xb00e('0x11')];logger['info']('['+[_0x49255b[_0xb00e('0x13')]()]+_0xb00e('0x29'),_0x5af618);_0x3566c5(_0x5af618);}else{return createEndUser(_0x49255b,_0x422ca4,_0x5af618,_0x12af46,_0x2e9287)[_0xb00e('0xd')](function(_0x3ad018){logger[_0xb00e('0x12')]('['+[_0x49255b[_0xb00e('0x13')]()]+_0xb00e('0x2a'),_0x3ad018);_0x3566c5(_0x3ad018);});}})[_0xb00e('0x15')](function(_0x137a80){logger['error']('['+[_0x49255b[_0xb00e('0x13')]()]+']',_0x137a80['message']);_0x43cdb0(_0x137a80[_0xb00e('0x17')]);});});};}function getCustomFields(_0x11093b,_0x118ae7){var _0x2ed301={};if(_0x11093b[_0xb00e('0xf')]>0x0){_[_0xb00e('0x2b')](_0x11093b,function(_0x9d34aa){if(_['includes']([_0xb00e('0x2c'),_0xb00e('0x2d')],_0x9d34aa['type'])&&_0x9d34aa[_0xb00e('0x2e')]&&!_0x9d34aa[_0xb00e('0x2f')]){_0x2ed301[_0x9d34aa[_0xb00e('0x2e')][_0xb00e('0x30')]()]=_0x9d34aa[_0xb00e('0x31')][_0xb00e('0x32')]();}else if(_[_0xb00e('0x33')]([_0xb00e('0x2c'),_0xb00e('0x2d')],_0x9d34aa[_0xb00e('0x34')])&&_0x9d34aa[_0xb00e('0x35')]&&_0x9d34aa[_0xb00e('0x2f')]){_0x2ed301[_0x9d34aa['idField'][_0xb00e('0x30')]()]=_0x9d34aa[_0xb00e('0x31')][_0xb00e('0x32')]();}else if(_0x9d34aa[_0xb00e('0x34')]===_0xb00e('0x36')&&_0x9d34aa[_0xb00e('0x37')]&&_0x9d34aa[_0xb00e('0x35')]&&_0x9d34aa[_0xb00e('0x2f')]){_0x2ed301[_0x9d34aa[_0xb00e('0x35')][_0xb00e('0x30')]()]=_0x118ae7[_0x9d34aa[_0xb00e('0x37')]][_0xb00e('0x32')]();}else if(_0x9d34aa['type']===_0xb00e('0x38')&&_0x9d34aa[_0xb00e('0x39')]&&_0x9d34aa['Variable']['name']&&_0x9d34aa['idField']&&_0x9d34aa[_0xb00e('0x2f')]){_0x2ed301[_0x9d34aa[_0xb00e('0x35')]['toLowerCase']()]=_0x118ae7[_0x9d34aa[_0xb00e('0x39')][_0xb00e('0x3a')]['toLowerCase']()][_0xb00e('0x32')]();}});}return _0x2ed301;}function getTicket(_0x2acc95,_0x1720d1,_0x4eb3cd,_0x27fafe,_0x3cc78c,_0x321536){return function(_0x236baf){logger['info']('['+[_0x2acc95[_0xb00e('0x13')]()]+_0xb00e('0x3b'),_0x236baf);return new Promise(function(_0x4f726c,_0x1c551a){var _0x1faac4=_0x2acc95[_0xb00e('0x30')]()===_0xb00e('0x3c')?_0x236baf['userId']:_0x236baf['endUserId'];var _0x21d45b={'method':_0xb00e('0x23'),'uri':_0x4eb3cd+_0xb00e('0x3d')+'?'+_0x321536,'body':Object[_0xb00e('0x3e')]({},{'active':_0xb00e('0x1e'),'caller_id':_0x1faac4,'assigned_to':_0x236baf[_0xb00e('0x1f')],'short_description':intUtil[_0xb00e('0x3f')](_0x27fafe[_0xb00e('0x40')],_0x3cc78c,'\x20'),'description':intUtil[_0xb00e('0x3f')](_0x27fafe[_0xb00e('0x41')],_0x3cc78c,'\x0a')},getCustomFields(_0x27fafe[_0xb00e('0x42')],_0x3cc78c)),'auth':_0x1720d1,'json':!![]};return rp(_0x21d45b)['then'](function(_0x1959a9){logger[_0xb00e('0x12')]('['+[_0x2acc95[_0xb00e('0x13')]()]+_0xb00e('0x43'),_0x1959a9['result']);_0x236baf[_0xb00e('0x44')]=_0x1959a9[_0xb00e('0xe')]['sys_id'];_0x236baf['ticketNumber']=_0x1959a9['result'][_0xb00e('0x45')];logger['info']('['+[_0x2acc95[_0xb00e('0x13')]()]+_0xb00e('0x46'),_0x236baf);_0x4f726c(_0x236baf);})[_0xb00e('0x15')](function(_0x129387){logger[_0xb00e('0x16')]('['+[_0x2acc95['toUpperCase']()]+']',_0x129387['message']);_0x1c551a(_0x129387[_0xb00e('0x17')]);});});};}function createRemoteTag(_0x34085f,_0x3fb7a9,_0x26235e,_0x471c84){return new Promise(function(_0x375eb1,_0x5d3425){var _0x353219={'method':_0xb00e('0x23'),'uri':_0x26235e+_0xb00e('0x47')+'?'+_0x471c84,'body':{'short_description':_0x34085f,'global':!![],'active':!![],'name':_0x34085f},'auth':_0x3fb7a9,'json':!![]};return rp(_0x353219)[_0xb00e('0xd')](function(_0x623845){var _0x2e994d=_0x623845['result'][_0xb00e('0x11')];_0x375eb1(_0x2e994d);});});}function getRemoteTag(_0x488113,_0x427132,_0x39c1d7,_0x5411de,_0x4d8581){return new Promise(function(_0x2623ce,_0x3daf18){var _0x1ea862={'method':_0xb00e('0xb'),'uri':_0x39c1d7+_0xb00e('0x47')+_0xb00e('0x48')+_0x488113+'&'+_0x5411de,'auth':_0x427132,'json':!![]};return rp(_0x1ea862)['then'](function(_0x2ec233){if(_0x2ec233[_0xb00e('0xe')]['length']>0x0){var _0x1fa3cf=_0x2ec233[_0xb00e('0xe')][0x0]['sys_id'];_0x2623ce(_0x1fa3cf);}else{return createRemoteTag(_0x488113,_0x427132,_0x39c1d7,_0x5411de)[_0xb00e('0xd')](function(_0x38aefb){_0x2623ce(_0x38aefb);});}});});}function assignTagToIncident(_0x2c2d63,_0x505b61,_0x10f3f5,_0x1c11ad,_0x2fb595){return new Promise(function(_0x62f7d3,_0x1fb64d){var _0x1c4ffe={'method':_0xb00e('0x23'),'uri':_0x10f3f5+_0xb00e('0x49')+'?'+_0x2fb595,'body':{'label':_0x2c2d63,'table':_0xb00e('0x3d'),'id_type':'Incident','table_key':_0x1c11ad['ticketId'],'title':_0xb00e('0x4a')+_0x1c11ad[_0xb00e('0x4b')],'id_display':_0x1c11ad[_0xb00e('0x4b')]},'auth':_0x505b61,'json':!![]};return rp(_0x1c4ffe)[_0xb00e('0xd')](function(_0x524697){_0x62f7d3();})['catch'](function(){_0x62f7d3();});});}function manageTags(_0x432f19,_0x4060df,_0x2b76b2,_0xd519d8,_0x34efc7,_0x184103,_0x3437dd){return new Promise(function(_0x24fd09,_0x35c2d1){var _0x28d648=[];_0x4060df[_0xb00e('0x2b')](function(_0x3f3a6b){_0x28d648['push'](getRemoteTag(_0x3f3a6b,_0x2b76b2,_0xd519d8,_0x184103,_0x3437dd));});return Promise[_0xb00e('0x4c')](_0x28d648)[_0xb00e('0xd')](function(_0x2ff524){if(_0x2ff524[_0xb00e('0xf')]){logger[_0xb00e('0x12')]('['+[_0x432f19[_0xb00e('0x13')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x2ff524);var _0x1ea477=[];_0x2ff524[_0xb00e('0x2b')](function(_0x50814f){_0x1ea477[_0xb00e('0x4d')](assignTagToIncident(_0x50814f,_0x2b76b2,_0xd519d8,_0x34efc7,_0x184103));});return Promise[_0xb00e('0x4c')](_0x1ea477)['then'](function(){_0x24fd09();})[_0xb00e('0x15')](function(){_0x24fd09();});}else{_0x24fd09();}});});}function getTags(_0x1ad0ca,_0x258db0,_0x245846,_0xa1bd62,_0x34ddb9,_0x5d151d){return function(_0x376467){return new Promise(function(_0x3d432d,_0x520caa){var _0x456d40=[];var _0x2522d8=_0xa1bd62[_0xb00e('0x4e')];if(_0x2522d8&&_0x2522d8[_0xb00e('0xf')]>0x0){_0x456d40=_[_0xb00e('0x4f')](_0x2522d8,_0xb00e('0x3a'));}if(_0x456d40[_0xb00e('0xf')]>0x0){return manageTags(_0x1ad0ca,_0x456d40,_0x258db0,_0x245846,_0x376467,_0x34ddb9,_0x5d151d)[_0xb00e('0xd')](function(){_0x3d432d(_0x376467);});}else{_0x3d432d(_0x376467);}});};}function emit(_0xb68320,_0x78b3e1,_0x53d6c8){var _0x559334=_0xb00e('0x50')+_0xb00e('0x51')+_0xb00e('0x52')+_0xb00e('0x53');var _0x8e73ea={'uri':_0xb68320+_0xb00e('0x54')+_0x53d6c8+_0x559334};io['to'](util[_0xb00e('0x55')](_0xb00e('0x56'),_0x78b3e1))['emit'](_0xb00e('0x57'),_0x8e73ea);}exports['cs']=function(_0x214b5f,_0xb09bc,_0x57c1d5,_0x595122,_0x824486,_0x311f33,_0x555723,_0x23159a){var _0x12938e={};var _0x21c127={'user':_0x311f33[_0xb00e('0x58')],'pass':_0x311f33[_0xb00e('0x59')]};var _0x26c003=_0xb00e('0x5a');var _0x16bd25=_0xb00e('0x5b');_0x311f33[_0xb00e('0x5c')]=intUtil[_0xb00e('0x5d')](_0x311f33['remoteUri']);_0x311f33[_0xb00e('0x5e')]=intUtil['stripTrailingSlash'](_0x311f33[_0xb00e('0x5e')]);var _0x229922=util[_0xb00e('0x55')](_0xb00e('0x5f'),_0x311f33[_0xb00e('0x5c')]);_0x12938e['userEmail']=!_[_0xb00e('0x60')](_0x595122)?_0x595122['email']:null;_0x12938e['adminEmail']=_0x311f33[_0xb00e('0x61')];_0x12938e[_0xb00e('0x25')]=_0x23159a[_0xb00e('0x30')]()===_0xb00e('0x3c')?_0xb09bc['destcalleridnum']:_0xb09bc['calleridnum'];_0x12938e[_0xb00e('0x62')]=_0x23159a===_0xb00e('0x63')||_0x23159a===_0xb00e('0x64')?_0xb00e('0x63'):_0xb00e('0x3c');var _0x317720=util[_0xb00e('0x55')](_0xb00e('0x65'),_0x311f33[_0xb00e('0x5e')],_0xb09bc[_0xb00e('0x66')],md5(_0xb09bc['uniqueid']));if(_0x824486&&_0x824486['monitor_format']){logger[_0xb00e('0x12')]('[QUEUE]',_0xb00e('0x67'));_0xb09bc['recordingURL']=_0x317720;}else if(_0x555723&&_0x555723[_0xb00e('0x68')]&&_0x555723[_0xb00e('0x68')]!==_0xb00e('0x69')){logger['info'](_0xb00e('0x6a'),_0xb00e('0x67'));_0xb09bc[_0xb00e('0x6b')]=_0x317720;}else{_0xb09bc['recordingURL']='';}return getAdminUser(_0x23159a,_0x21c127,_0x12938e,_0x229922,_0x16bd25,_0x26c003)[_0xb00e('0xd')](getUser(_0x23159a,_0x21c127,_0x229922,_0x16bd25,_0x26c003))['then'](getEndUser(_0x23159a,_0x21c127,_0x229922,_0x16bd25,_0x26c003))[_0xb00e('0xd')](getTicket(_0x23159a,_0x21c127,_0x229922,_0x57c1d5,_0xb09bc,_0x16bd25))[_0xb00e('0xd')](function(_0x41eed3){logger[_0xb00e('0x12')](util['format']('The\x20ticket\x20ID\x20is:\x20%s',_0x41eed3['ticketId']));logger[_0xb00e('0x12')](util[_0xb00e('0x55')](_0xb00e('0x6c'),_0x23159a));if(_0x23159a!==_0xb00e('0x64')){logger[_0xb00e('0x12')]('['+[_0x23159a[_0xb00e('0x13')]()]+']',_0xb00e('0x6d'));emit(_0x311f33[_0xb00e('0x5c')],_0x595122['name'],_0x41eed3[_0xb00e('0x44')]);}})['catch'](function(_0x22966c){logger['error']('['+[_0x23159a[_0xb00e('0x13')]()]+_0xb00e('0x6e'),util[_0xb00e('0x6f')](_0x22966c,{'showHidden':!![],'depth':null}));});};