server/services/ami/trigger/integration/servicenow.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x5274=['queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','lodash','bluebird','request-promise','util','md5','ioredis','../../../../config/environment','servicenow','redis','defaults','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','info','catch','error','toUpperCase','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','active','true','userId','sys_id','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','POST','sys_user?','endUserNumber','System','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','picklist','type','nameField','toLowerCase','content','toString','includes','string','idField','customField','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','incident','getString','Subjects','ticketId','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident','Incident\x20-\x20','ticketNumber','forEach','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','push','Tags','map','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','email','destcalleridnum','callDirection'];(function(_0x17ddc5,_0xf0c74b){var _0x5e0d30=function(_0x225c00){while(--_0x225c00){_0x17ddc5['push'](_0x17ddc5['shift']());}};_0x5e0d30(++_0xf0c74b);}(_0x5274,0x154));var _0x4527=function(_0x1ad9b4,_0x5df9ed){_0x1ad9b4=_0x1ad9b4-0x0;var _0xbbee74=_0x5274[_0x1ad9b4];return _0xbbee74;};'use strict';var _=require(_0x4527('0x0'));var Promise=require(_0x4527('0x1'));var rp=require(_0x4527('0x2'));var util=require(_0x4527('0x3'));var md5=require(_0x4527('0x4'));var Redis=require(_0x4527('0x5'));var intUtil=require('./util');var config=require(_0x4527('0x6'));var logger=require('../../../../config/logger')(_0x4527('0x7'));config[_0x4527('0x8')]=_[_0x4527('0x9')](config[_0x4527('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0x4527('0xa'))(new Redis(config[_0x4527('0x8')]));function getAdminUser(_0x3de392,_0x434720,_0x498088,_0x2a6161,_0x31cd3f,_0x25adc2){return new Promise(function(_0x56f690,_0x3fbfdf){var _0x223518={'method':_0x4527('0xb'),'uri':_0x2a6161+_0x4527('0xc')+'&'+_0x31cd3f+'&'+_0x25adc2,'auth':_0x434720,'json':!![]};return rp(_0x223518)[_0x4527('0xd')](function(_0x8c828f){if(_0x8c828f[_0x4527('0xe')]['length']>0x0){_0x498088[_0x4527('0xf')]=_0x8c828f['result'][0x0]['sys_id'];}logger[_0x4527('0x10')]('['+[_0x3de392['toUpperCase']()]+'],\x20getAdminUser\x20crm',_0x498088);_0x56f690(_0x498088);})[_0x4527('0x11')](function(_0x472d29){logger[_0x4527('0x12')]('['+[_0x3de392[_0x4527('0x13')]()]+']',_0x472d29['message']);_0x3fbfdf(_0x472d29[_0x4527('0x14')]);});});}function getUser(_0x11fd06,_0x199ea5,_0x46fc51,_0x5bbe15,_0x5f18b1){return function(_0xf14464){logger['info']('['+[_0x11fd06['toUpperCase']()]+_0x4527('0x15'),_0xf14464);return new Promise(function(_0x3ba52c,_0xf457b2){if(intUtil[_0x4527('0x16')](_0xf14464[_0x4527('0x17')])){var _0x24da2f={'method':_0x4527('0xb'),'uri':_0x46fc51+_0x4527('0x18')+_0xf14464[_0x4527('0x17')]+'&'+_0x5bbe15+'&'+_0x5f18b1,'auth':_0x199ea5,'json':!![]};logger[_0x4527('0x10')]('['+[_0x11fd06[_0x4527('0x13')]()]+_0x4527('0x19'),_0x24da2f);return rp(_0x24da2f)[_0x4527('0xd')](function(_0xde8328){logger[_0x4527('0x10')]('['+[_0x11fd06[_0x4527('0x13')]()]+_0x4527('0x1a'),_0xde8328);if(_0xde8328[_0x4527('0xe')][_0x4527('0x1b')]>0x0&&String(_0xde8328[_0x4527('0xe')][0x0][_0x4527('0x1c')])===_0x4527('0x1d')){_0xf14464[_0x4527('0x1e')]=_0xde8328[_0x4527('0xe')][0x0][_0x4527('0x1f')];}else{_0xf14464[_0x4527('0x1e')]=_0xf14464['adminId'];_0xf14464[_0x4527('0x17')]=_0xf14464[_0x4527('0x20')];}logger['info']('['+[_0x11fd06[_0x4527('0x13')]()]+_0x4527('0x21'),_0xf14464);_0x3ba52c(_0xf14464);})['catch'](function(_0x19834a){logger[_0x4527('0x12')]('['+[_0x11fd06[_0x4527('0x13')]()]+']',_0x19834a[_0x4527('0x14')]);_0xf457b2(_0x19834a[_0x4527('0x14')]);});}else{logger['info']('['+[_0x11fd06[_0x4527('0x13')]()]+_0x4527('0x22'));_0xf14464[_0x4527('0x1e')]=_0xf14464[_0x4527('0xf')];_0xf14464[_0x4527('0x17')]=_0xf14464[_0x4527('0x20')];_0x3ba52c(_0xf14464);}});};}function createEndUser(_0x46e44b,_0x209b09,_0x2d9464,_0x542d26,_0x5e7e41){logger[_0x4527('0x10')]('['+[_0x46e44b[_0x4527('0x13')]()]+'],\x20createEndUser\x20input\x20crm',_0x2d9464);return new Promise(function(_0x1246d8,_0x1b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0x4527('0x43')+_0x4527('0x44')+_0x43600d+'&'+_0x36aadb,'auth':_0x5ab86f,'json':!![]};return rp(_0x156b33)[_0x4527('0xd')](function(_0x4cdc06){if(_0x4cdc06[_0x4527('0xe')][_0x4527('0x1b')]>0x0){var _0x2fada2=_0x4cdc06[_0x4527('0xe')][0x0][_0x4527('0x1f')];_0x155752(_0x2fada2);}else{return createRemoteTag(_0x43600d,_0x5ab86f,_0x561208,_0x36aadb)[_0x4527('0xd')](function(_0x391ed7){_0x155752(_0x391ed7);});}});});}function assignTagToIncident(_0x8f134e,_0x2f8542,_0x5e9f2d,_0x4d7f0f,_0x16b92a){return new Promise(function(_0x25a884,_0x22719e){var _0x444089={'method':_0x4527('0x23'),'uri':_0x5e9f2d+_0x4527('0x45')+'?'+_0x16b92a,'body':{'label':_0x8f134e,'table':_0x4527('0x3d'),'id_type':_0x4527('0x46'),'table_key':_0x4d7f0f[_0x4527('0x40')],'title':_0x4527('0x47')+_0x4d7f0f[_0x4527('0x48')],'id_display':_0x4d7f0f['ticketNumber']},'auth':_0x2f8542,'json':!![]};return rp(_0x444089)['then'](function(_0x1f4fbb){_0x25a884();})[_0x4527('0x11')](function(){_0x25a884();});});}function manageTags(_0x53b670,_0x8c699c,_0x5b1e28,_0x5a2abc,_0x2585e6,_0x5e4711,_0x399917){return new Promise(function(_0x4d5be1,_0xcdc0c2){var _0x7bb485=[];_0x8c699c[_0x4527('0x49')](function(_0x4b9b25){_0x7bb485['push'](getRemoteTag(_0x4b9b25,_0x5b1e28,_0x5a2abc,_0x5e4711,_0x399917));});return Promise[_0x4527('0x4a')](_0x7bb485)[_0x4527('0xd')](function(_0x5698f3){if(_0x5698f3[_0x4527('0x1b')]){logger[_0x4527('0x10')]('['+[_0x53b670['toUpperCase']()]+_0x4527('0x4b'),_0x5698f3);var _0x45163e=[];_0x5698f3[_0x4527('0x49')](function(_0x328fea){_0x45163e[_0x4527('0x4c')](assignTagToIncident(_0x328fea,_0x5b1e28,_0x5a2abc,_0x2585e6,_0x5e4711));});return Promise[_0x4527('0x4a')](_0x45163e)[_0x4527('0xd')](function(){_0x4d5be1();})[_0x4527('0x11')](function(){_0x4d5be1();});}else{_0x4d5be1();}});});}function getTags(_0xbba1ff,_0x9b2508,_0x64f35,_0x2e3490,_0x6333a8,_0x3413c1){return function(_0x478e15){return new Promise(function(_0x4d762b,_0x1c35e8){var _0x1e1fbb=[];var _0x495564=_0x2e3490[_0x4527('0x4d')];if(_0x495564&&_0x495564[_0x4527('0x1b')]>0x0){_0x1e1fbb=_[_0x4527('0x4e')](_0x495564,_0x4527('0x3b'));}if(_0x1e1fbb['length']>0x0){return manageTags(_0xbba1ff,_0x1e1fbb,_0x9b2508,_0x64f35,_0x478e15,_0x6333a8,_0x3413c1)[_0x4527('0xd')](function(){_0x4d762b(_0x478e15);});}else{_0x4d762b(_0x478e15);}});};}function emit(_0x5cad55,_0x4826b6,_0x16b1a3){var _0x2afd8b='%26sysparm_record_target%3Dincident'+_0x4527('0x4f')+_0x4527('0x50')+_0x4527('0x51');var _0x222693={'uri':_0x5cad55+_0x4527('0x52')+_0x16b1a3+_0x2afd8b};io['to'](util[_0x4527('0x53')](_0x4527('0x54'),_0x4826b6))['emit']('trigger:browser:url',_0x222693);}exports['cs']=function(_0x305f5c,_0x1fe85d,_0x4d1b53,_0x1c7be9,_0x192dd7,_0x52d6dc,_0x274e5a,_0x5b117e){var _0x3ddd8b={};var _0x10418a={'user':_0x52d6dc[_0x4527('0x55')],'pass':_0x52d6dc[_0x4527('0x56')]};var _0x1addd0=_0x4527('0x57');var _0x3171dd=_0x4527('0x58');_0x52d6dc[_0x4527('0x59')]=intUtil[_0x4527('0x5a')](_0x52d6dc[_0x4527('0x59')]);_0x52d6dc[_0x4527('0x5b')]=intUtil[_0x4527('0x5a')](_0x52d6dc[_0x4527('0x5b')]);var _0x5cfa74=util[_0x4527('0x53')](_0x4527('0x5c'),_0x52d6dc['remoteUri']);_0x3ddd8b['userEmail']=!_['isNil'](_0x1c7be9)?_0x1c7be9[_0x4527('0x5d')]:null;_0x3ddd8b['adminEmail']=_0x52d6dc[_0x4527('0x5d')];_0x3ddd8b[_0x4527('0x25')]=_0x5b117e[_0x4527('0x30')]()==='outbound'?_0x1fe85d[_0x4527('0x5e')]:_0x1fe85d['calleridnum'];_0x3ddd8b[_0x4527('0x5f')]=_0x5b117e===_0x4527('0x60')||_0x5b117e===_0x4527('0x61')?_0x4527('0x60'):'outbound';var _0x5ad100=util[_0x4527('0x53')](_0x4527('0x62'),_0x52d6dc['serverUrl'],_0x1fe85d[_0x4527('0x63')],md5(_0x1fe85d[_0x4527('0x63')]));if(_0x192dd7&&_0x192dd7[_0x4527('0x64')]){logger[_0x4527('0x10')](_0x4527('0x65'),_0x4527('0x66'));_0x1fe85d['recordingURL']=_0x5ad100;}else if(_0x274e5a&&_0x274e5a['recordingFormat']&&_0x274e5a[_0x4527('0x67')]!==_0x4527('0x68')){logger[_0x4527('0x10')](_0x4527('0x69'),_0x4527('0x66'));_0x1fe85d[_0x4527('0x6a')]=_0x5ad100;}else{_0x1fe85d[_0x4527('0x6a')]='';}return getAdminUser(_0x5b117e,_0x10418a,_0x3ddd8b,_0x5cfa74,_0x3171dd,_0x1addd0)[_0x4527('0xd')](getUser(_0x5b117e,_0x10418a,_0x5cfa74,_0x3171dd,_0x1addd0))['then'](getEndUser(_0x5b117e,_0x10418a,_0x5cfa74,_0x3171dd,_0x1addd0))[_0x4527('0xd')](getTicket(_0x5b117e,_0x10418a,_0x5cfa74,_0x4d1b53,_0x1fe85d,_0x3171dd))[_0x4527('0xd')](function(_0x435b84){logger['info'](util[_0x4527('0x53')](_0x4527('0x6b'),_0x435b84['ticketId']));logger[_0x4527('0x10')](util[_0x4527('0x53')](_0x4527('0x6c'),_0x5b117e));if(_0x5b117e!==_0x4527('0x61')){logger[_0x4527('0x10')]('['+[_0x5b117e['toUpperCase']()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x52d6dc[_0x4527('0x59')],_0x1c7be9[_0x4527('0x3b')],_0x435b84[_0x4527('0x40')]);}})[_0x4527('0x11')](function(_0x3a04b3){logger[_0x4527('0x12')]('['+[_0x5b117e[_0x4527('0x13')]()]+']\x20Error\x20running\x20ServiceNow\x20integration',util['inspect'](_0x3a04b3,{'showHidden':!![],'depth':null}));});};