Built motion from commit 0900f080.|2.5.45
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x09d6=['password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','monitor_format','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...','inspect','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','servicenow','redis','defaults','GET','sys_user?sysparm_query=user_name%3Dadmin','then','adminId','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','error','message','userEmail','result','length','active','userId','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','adminEmail','POST','endUserNumber','user','System','],\x20EndUser\x20schema','catch','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','customField','toLowerCase','content','toString','picklist','type','idField','variable','variableName','customVariable','Variable',']\x20getTicket\x20input\x20crm','outbound','incident','assign','true','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema',']\x20getTicket\x20crm','?sysparm_query=name%3D','label_entry','Incident','ticketId','Incident\x20-\x20','ticketNumber','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','push','Tags','name','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username'];(function(_0x17d267,_0x4d86a8){var _0x47bba4=function(_0x23146d){while(--_0x23146d){_0x17d267['push'](_0x17d267['shift']());}};_0x47bba4(++_0x4d86a8);}(_0x09d6,0x155));var _0x609d=function(_0x1cd4a8,_0x1bb962){_0x1cd4a8=_0x1cd4a8-0x0;var _0x8c73a3=_0x09d6[_0x1cd4a8];return _0x8c73a3;};'use strict';var _=require('lodash');var Promise=require(_0x609d('0x0'));var rp=require(_0x609d('0x1'));var util=require(_0x609d('0x2'));var md5=require(_0x609d('0x3'));var Redis=require(_0x609d('0x4'));var intUtil=require(_0x609d('0x5'));var config=require(_0x609d('0x6'));var logger=require('../../../../config/logger')(_0x609d('0x7'));config[_0x609d('0x8')]=_[_0x609d('0x9')](config[_0x609d('0x8')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function getAdminUser(_0x1276d6,_0x2a270a,_0x28fb09,_0x432461,_0x240a48,_0x24332a){return new Promise(function(_0x162173,_0xb03f0d){var _0xc5016c={'method':_0x609d('0xa'),'uri':_0x432461+_0x609d('0xb')+'&'+_0x240a48+'&'+_0x24332a,'auth':_0x2a270a,'json':!![]};return rp(_0xc5016c)[_0x609d('0xc')](function(_0x240d7c){if(_0x240d7c['result']['length']>0x0){_0x28fb09[_0x609d('0xd')]=_0x240d7c['result'][0x0][_0x609d('0xe')];}logger[_0x609d('0xf')]('['+[_0x1276d6[_0x609d('0x10')]()]+_0x609d('0x11'),_0x28fb09);_0x162173(_0x28fb09);})['catch'](function(_0x19e93d){logger[_0x609d('0x12')]('['+[_0x1276d6['toUpperCase']()]+']',_0x19e93d['message']);_0xb03f0d(_0x19e93d[_0x609d('0x13')]);});});}function getUser(_0x4094a7,_0x4abd89,_0x41bb20,_0xda7478,_0xbf06f7){return function(_0x2b989c){logger[_0x609d('0xf')]('['+[_0x4094a7[_0x609d('0x10')]()]+'],\x20getUser\x20input\x20crm',_0x2b989c);return new Promise(function(_0xcefafe,_0x2caa){if(intUtil['validateEmail'](_0x2b989c[_0x609d('0x14')])){var _0x190036={'method':'GET','uri':_0x41bb20+'sys_user?sysparm_query=email%3D'+_0x2b989c['userEmail']+'&'+_0xda7478+'&'+_0xbf06f7,'auth':_0x4abd89,'json':!![]};logger[_0x609d('0xf')]('['+[_0x4094a7[_0x609d('0x10')]()]+'],\x20getUser\x20rp\x20obj',_0x190036);return rp(_0x190036)[_0x609d('0xc')](function(_0x5ac953){logger[_0x609d('0xf')]('['+[_0x4094a7[_0x609d('0x10')]()]+'],\x20getUser\x20entity',_0x5ac953);if(_0x5ac953[_0x609d('0x15')][_0x609d('0x16')]>0x0&&String(_0x5ac953[_0x609d('0x15')][0x0][_0x609d('0x17')])==='true'){_0x2b989c[_0x609d('0x18')]=_0x5ac953[_0x609d('0x15')][0x0]['sys_id'];}else{_0x2b989c[_0x609d('0x18')]=_0x2b989c[_0x609d('0xd')];_0x2b989c[_0x609d('0x14')]=_0x2b989c['adminEmail'];}logger[_0x609d('0xf')]('['+[_0x4094a7['toUpperCase']()]+_0x609d('0x19'),_0x2b989c);_0xcefafe(_0x2b989c);})['catch'](function(_0x20e442){logger[_0x609d('0x12')]('['+[_0x4094a7[_0x609d('0x10')]()]+']',_0x20e442[_0x609d('0x13')]);_0x2caa(_0x20e442['message']);});}else{logger['info']('['+[_0x4094a7[_0x609d('0x10')]()]+_0x609d('0x1a'));_0x2b989c['userId']=_0x2b989c[_0x609d('0xd')];_0x2b989c[_0x609d('0x14')]=_0x2b989c[_0x609d('0x1b')];_0xcefafe(_0x2b989c);}});};}function createEndUser(_0x5570b5,_0x31c47b,_0x5b4ed9,_0x1b1d42,_0xcfd5c2){logger[_0x609d('0xf')]('['+[_0x5570b5[_0x609d('0x10')]()]+'],\x20createEndUser\x20input\x20crm',_0x5b4ed9);return new Promise(function(_0xca8ae,_0x12b95a){var _0x2de930={'method':_0x609d('0x1c'),'uri':_0x1b1d42+'sys_user?'+_0xcfd5c2,'body':{'user_name':_0x5b4ed9[_0x609d('0x1d')],'roles':_0x609d('0x1e'),'first_name':_0x5b4ed9[_0x609d('0x1d')],'active':'true','date_format':_0x609d('0x1f'),'phone':_0x5b4ed9[_0x609d('0x1d')]},'auth':_0x31c47b,'json':!![]};return rp(_0x2de930)['then'](function(_0x29fdad){logger[_0x609d('0xf')]('['+[_0x5570b5[_0x609d('0x10')]()]+_0x609d('0x20'),_0x29fdad['result']);_0x5b4ed9['endUserId']=_0x29fdad[_0x609d('0x15')]['sys_id'];_0xca8ae(_0x5b4ed9);})[_0x609d('0x21')](function(_0x3a55e9){logger[_0x609d('0x12')]('['+[_0x5570b5[_0x609d('0x10')]()]+']',_0x3a55e9[_0x609d('0x13')]);_0x12b95a(_0x3a55e9[_0x609d('0x13')]);});});}function getEndUser(_0x47ecef,_0x288dc4,_0x33bbac,_0x53a302,_0x33b44a){return function(_0x541e1c){logger[_0x609d('0xf')]('['+[_0x47ecef[_0x609d('0x10')]()]+'],\x20getEndUser\x20input\x20crm',_0x541e1c);return new Promise(function(_0x2e799e,_0x3e51a2){var _0x22bfe7={'method':_0x609d('0xa'),'uri':_0x33bbac+_0x609d('0x22')+_0x541e1c['endUserNumber']+'&'+_0x53a302+'&'+_0x33b44a,'auth':_0x288dc4,'json':!![]};return rp(_0x22bfe7)[_0x609d('0xc')](function(_0x1cde3f){if(_0x1cde3f[_0x609d('0x15')][_0x609d('0x16')]>0x0){_0x541e1c[_0x609d('0x23')]=_0x1cde3f[_0x609d('0x15')][0x0][_0x609d('0xe')];logger['info']('['+[_0x47ecef[_0x609d('0x10')]()]+_0x609d('0x24'),_0x541e1c);_0x2e799e(_0x541e1c);}else{return createEndUser(_0x47ecef,_0x288dc4,_0x541e1c,_0x33bbac,_0x53a302)['then'](function(_0x363036){logger[_0x609d('0xf')]('['+[_0x47ecef['toUpperCase']()]+_0x609d('0x25'),_0x363036);_0x2e799e(_0x363036);});}})[_0x609d('0x21')](function(_0x1ff7e7){logger[_0x609d('0x12')]('['+[_0x47ecef[_0x609d('0x10')]()]+']',_0x1ff7e7[_0x609d('0x13')]);_0x3e51a2(_0x1ff7e7['message']);});});};}function getCustomFields(_0x5611e5,_0x1a01b5){var _0x49c60a={};if(_0x5611e5[_0x609d('0x16')]>0x0){_[_0x609d('0x26')](_0x5611e5,function(_0x3936e7){if(_[_0x609d('0x27')]([_0x609d('0x28'),'picklist'],_0x3936e7['type'])&&_0x3936e7['nameField']&&!_0x3936e7[_0x609d('0x29')]){_0x49c60a[_0x3936e7['nameField'][_0x609d('0x2a')]()]=_0x3936e7[_0x609d('0x2b')][_0x609d('0x2c')]();}else if(_[_0x609d('0x27')]([_0x609d('0x28'),_0x609d('0x2d')],_0x3936e7[_0x609d('0x2e')])&&_0x3936e7['idField']&&_0x3936e7[_0x609d('0x29')]){_0x49c60a[_0x3936e7[_0x609d('0x2f')][_0x609d('0x2a')]()]=_0x3936e7[_0x609d('0x2b')][_0x609d('0x2c')]();}else if(_0x3936e7['type']===_0x609d('0x30')&&_0x3936e7['variableName']&&_0x3936e7[_0x609d('0x2f')]&&_0x3936e7[_0x609d('0x29')]){_0x49c60a[_0x3936e7[_0x609d('0x2f')][_0x609d('0x2a')]()]=_0x1a01b5[_0x3936e7[_0x609d('0x31')]][_0x609d('0x2c')]();}else if(_0x3936e7[_0x609d('0x2e')]===_0x609d('0x32')&&_0x3936e7['Variable']&&_0x3936e7[_0x609d('0x33')]['name']&&_0x3936e7[_0x609d('0x2f')]&&_0x3936e7[_0x609d('0x29')]){_0x49c60a[_0x3936e7[_0x609d('0x2f')][_0x609d('0x2a')]()]=_0x1a01b5[_0x3936e7[_0x609d('0x33')]['name'][_0x609d('0x2a')]()][_0x609d('0x2c')]();}});}return _0x49c60a;}function getTicket(_0x733510,_0x4ac7f1,_0x57d3cd,_0x44d6f1,_0x2cb172,_0x3a195d){return function(_0x5610f8){logger[_0x609d('0xf')]('['+[_0x733510['toUpperCase']()]+_0x609d('0x34'),_0x5610f8);return new Promise(function(_0x444987,_0x56b2d1){var _0x45c3e8=_0x733510['toLowerCase']()===_0x609d('0x35')?_0x5610f8[_0x609d('0x18')]:_0x5610f8[_0x609d('0x23')];var _0x3d09ae={'method':_0x609d('0x1c'),'uri':_0x57d3cd+_0x609d('0x36')+'?'+_0x3a195d,'body':Object[_0x609d('0x37')]({},{'active':_0x609d('0x38'),'caller_id':_0x45c3e8,'assigned_to':_0x5610f8[_0x609d('0x18')],'short_description':intUtil[_0x609d('0x39')](_0x44d6f1[_0x609d('0x3a')],_0x2cb172,'\x20'),'description':intUtil['getString'](_0x44d6f1[_0x609d('0x3b')],_0x2cb172,'\x0a')},getCustomFields(_0x44d6f1[_0x609d('0x3c')],_0x2cb172)),'auth':_0x4ac7f1,'json':!![]};return rp(_0x3d09ae)[_0x609d('0xc')](function(_0x263d81){logger[_0x609d('0xf')]('['+[_0x733510['toUpperCase']()]+_0x609d('0x3d'),_0x263d81[_0x609d('0x15')]);_0x5610f8['ticketId']=_0x263d81[_0x609d('0x15')][_0x609d('0xe')];_0x5610f8['ticketNumber']=_0x263d81['result']['number'];logger[_0x609d('0xf')]('['+[_0x733510[_0x609d('0x10')]()]+_0x609d('0x3e'),_0x5610f8);_0x444987(_0x5610f8);})[_0x609d('0x21')](function(_0x3d1abb){logger[_0x609d('0x12')]('['+[_0x733510[_0x609d('0x10')]()]+']',_0x3d1abb['message']);_0x56b2d1(_0x3d1abb['message']);});});};}function createRemoteTag(_0x4956ce,_0x5f3219,_0x566998,_0x2a944e){return new Promise(function(_0x1718f2,_0x40a4b8){var _0x234661={'method':_0x609d('0x1c'),'uri':_0x566998+'label'+'?'+_0x2a944e,'body':{'short_description':_0x4956ce,'global':!![],'active':!![],'name':_0x4956ce},'auth':_0x5f3219,'json':!![]};return rp(_0x234661)['then'](function(_0x25aec6){var _0x7357e1=_0x25aec6[_0x609d('0x15')][_0x609d('0xe')];_0x1718f2(_0x7357e1);});});}function getRemoteTag(_0x288601,_0x33d0d7,_0x28b812,_0x5ae539,_0x3e69ae){return new Promise(function(_0x2874e4,_0x3384a8){var _0x4cc4db={'method':_0x609d('0xa'),'uri':_0x28b812+'label'+_0x609d('0x3f')+_0x288601+'&'+_0x5ae539,'auth':_0x33d0d7,'json':!![]};return rp(_0x4cc4db)[_0x609d('0xc')](function(_0x39092e){if(_0x39092e[_0x609d('0x15')][_0x609d('0x16')]>0x0){var _0x4fdc48=_0x39092e[_0x609d('0x15')][0x0][_0x609d('0xe')];_0x2874e4(_0x4fdc48);}else{return createRemoteTag(_0x288601,_0x33d0d7,_0x28b812,_0x5ae539)[_0x609d('0xc')](function(_0x92a32e){_0x2874e4(_0x92a32e);});}});});}function assignTagToIncident(_0x44df60,_0xd6dc65,_0x1d2068,_0x3eaabf,_0x4d2df5){return new Promise(function(_0x3fdaee,_0x42f39f){var _0x2ad063={'method':_0x609d('0x1c'),'uri':_0x1d2068+_0x609d('0x40')+'?'+_0x4d2df5,'body':{'label':_0x44df60,'table':_0x609d('0x36'),'id_type':_0x609d('0x41'),'table_key':_0x3eaabf[_0x609d('0x42')],'title':_0x609d('0x43')+_0x3eaabf[_0x609d('0x44')],'id_display':_0x3eaabf[_0x609d('0x44')]},'auth':_0xd6dc65,'json':!![]};return rp(_0x2ad063)[_0x609d('0xc')](function(_0x46844c){_0x3fdaee();})[_0x609d('0x21')](function(){_0x3fdaee();});});}function manageTags(_0x5ddbce,_0x507d94,_0x2d86ea,_0xb70f4c,_0x1206f2,_0x1c3d8b,_0x61a8f1){return new Promise(function(_0x24eec0,_0xf16877){var _0x423bb1=[];_0x507d94[_0x609d('0x26')](function(_0x4722d2){_0x423bb1['push'](getRemoteTag(_0x4722d2,_0x2d86ea,_0xb70f4c,_0x1c3d8b,_0x61a8f1));});return Promise[_0x609d('0x45')](_0x423bb1)[_0x609d('0xc')](function(_0x416ee5){if(_0x416ee5[_0x609d('0x16')]){logger[_0x609d('0xf')]('['+[_0x5ddbce[_0x609d('0x10')]()]+_0x609d('0x46'),_0x416ee5);var _0x13259c=[];_0x416ee5[_0x609d('0x26')](function(_0x42893f){_0x13259c[_0x609d('0x47')](assignTagToIncident(_0x42893f,_0x2d86ea,_0xb70f4c,_0x1206f2,_0x1c3d8b));});return Promise[_0x609d('0x45')](_0x13259c)['then'](function(){_0x24eec0();})[_0x609d('0x21')](function(){_0x24eec0();});}else{_0x24eec0();}});});}function getTags(_0x4b2ef3,_0x5b8f87,_0x3d37b5,_0x362a0a,_0x2464d0,_0x5804b2){return function(_0x271db2){return new Promise(function(_0x4e9373,_0x54a054){var _0x5d2452=[];var _0x5e3deb=_0x362a0a[_0x609d('0x48')];if(_0x5e3deb&&_0x5e3deb[_0x609d('0x16')]>0x0){_0x5d2452=_['map'](_0x5e3deb,_0x609d('0x49'));}if(_0x5d2452[_0x609d('0x16')]>0x0){return manageTags(_0x4b2ef3,_0x5d2452,_0x5b8f87,_0x3d37b5,_0x271db2,_0x2464d0,_0x5804b2)[_0x609d('0xc')](function(){_0x4e9373(_0x271db2);});}else{_0x4e9373(_0x271db2);}});};}function emit(_0x40cf4a,_0xaaaaf8,_0x35437b){var _0x201a8b=_0x609d('0x4a')+_0x609d('0x4b')+'%26sysparm_record_list%3Dactive%253Dtrue'+_0x609d('0x4c');var _0xd31ada={'uri':_0x40cf4a+_0x609d('0x4d')+_0x35437b+_0x201a8b};io['to'](util[_0x609d('0x4e')](_0x609d('0x4f'),_0xaaaaf8))[_0x609d('0x50')](_0x609d('0x51'),_0xd31ada);}exports['cs']=function(_0x49f0c7,_0x36d407,_0x964294,_0x4b4364,_0x59db00,_0x2b44af,_0x4705c4,_0x5def47){var _0x21244a={};var _0x358906={'user':_0x2b44af[_0x609d('0x52')],'pass':_0x2b44af[_0x609d('0x53')]};var _0x20d6a6=_0x609d('0x54');var _0xf863eb=_0x609d('0x55');_0x2b44af[_0x609d('0x56')]=intUtil[_0x609d('0x57')](_0x2b44af[_0x609d('0x56')]);_0x2b44af[_0x609d('0x58')]=intUtil['stripTrailingSlash'](_0x2b44af[_0x609d('0x58')]);var _0x3b6c70=util[_0x609d('0x4e')](_0x609d('0x59'),_0x2b44af[_0x609d('0x56')]);_0x21244a[_0x609d('0x14')]=!_[_0x609d('0x5a')](_0x4b4364)?_0x4b4364[_0x609d('0x5b')]:null;_0x21244a[_0x609d('0x1b')]=_0x2b44af[_0x609d('0x5b')];_0x21244a[_0x609d('0x1d')]=_0x5def47['toLowerCase']()===_0x609d('0x35')?_0x36d407[_0x609d('0x5c')]:_0x36d407['calleridnum'];_0x21244a['callDirection']=_0x5def47===_0x609d('0x5d')||_0x5def47==='unmanaged'?'queue':_0x609d('0x35');var _0x165a77=util[_0x609d('0x4e')](_0x609d('0x5e'),_0x2b44af['serverUrl'],_0x36d407['uniqueid'],md5(_0x36d407['uniqueid']));if(_0x59db00&&_0x59db00[_0x609d('0x5f')]){logger['info']('[QUEUE]',_0x609d('0x60'));_0x36d407[_0x609d('0x61')]=_0x165a77;}else if(_0x4705c4&&_0x4705c4[_0x609d('0x62')]&&_0x4705c4[_0x609d('0x62')]!==_0x609d('0x63')){logger['info'](_0x609d('0x64'),'Recording\x20is\x20enabled!');_0x36d407[_0x609d('0x61')]=_0x165a77;}else{_0x36d407[_0x609d('0x61')]='';}return getAdminUser(_0x5def47,_0x358906,_0x21244a,_0x3b6c70,_0xf863eb,_0x20d6a6)['then'](getUser(_0x5def47,_0x358906,_0x3b6c70,_0xf863eb,_0x20d6a6))['then'](getEndUser(_0x5def47,_0x358906,_0x3b6c70,_0xf863eb,_0x20d6a6))[_0x609d('0xc')](getTicket(_0x5def47,_0x358906,_0x3b6c70,_0x964294,_0x36d407,_0xf863eb))[_0x609d('0xc')](function(_0xe54327){logger[_0x609d('0xf')](util[_0x609d('0x4e')](_0x609d('0x65'),_0xe54327[_0x609d('0x42')]));logger[_0x609d('0xf')](util['format'](_0x609d('0x66'),_0x5def47));if(_0x5def47!==_0x609d('0x67')){logger['info']('['+[_0x5def47[_0x609d('0x10')]()]+']',_0x609d('0x68'));emit(_0x2b44af[_0x609d('0x56')],_0x4b4364[_0x609d('0x49')],_0xe54327[_0x609d('0x42')]);}})[_0x609d('0x21')](function(_0x456611){logger['error']('['+[_0x5def47[_0x609d('0x10')]()]+']\x20Error\x20running\x20ServiceNow\x20integration',util[_0x609d('0x69')](_0x456611,{'showHidden':!![],'depth':null}));});};