Built motion from commit d5e4af8c.|2.6.23
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x779c=['adminEmail','],\x20getUser\x20crm','message',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','System','endUserNumber','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','length','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','nameField','toLowerCase','toString','type','idField','customField','content','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','getString','Subjects','Descriptions','ticketId','ticketNumber','number',']\x20getTicket\x20crm','label','label_entry','incident','Incident','Incident\x20-\x20','push','all','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','trigger:browser:url','password','sysparm_limit=1','remoteUri','stripTrailingSlash','serverUrl','isNil','email','outbound','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','recordingURL','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20ticket\x20ID\x20is:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','bluebird','util','md5','./util','../../../../config/logger','servicenow','defaults','redis','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','sys_id','toUpperCase','],\x20getAdminUser\x20crm','catch','error','info','],\x20getUser\x20input\x20crm','validateEmail','userEmail','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId'];(function(_0x48369e,_0x2c23a5){var _0x39eb0c=function(_0xe3f99a){while(--_0xe3f99a){_0x48369e['push'](_0x48369e['shift']());}};_0x39eb0c(++_0x2c23a5);}(_0x779c,0x18f));var _0xc779=function(_0x22fc85,_0x2d521a){_0x22fc85=_0x22fc85-0x0;var _0x424cb0=_0x779c[_0x22fc85];return _0x424cb0;};'use strict';var _=require('lodash');var Promise=require(_0xc779('0x0'));var rp=require('request-promise');var util=require(_0xc779('0x1'));var md5=require(_0xc779('0x2'));var Redis=require('ioredis');var intUtil=require(_0xc779('0x3'));var config=require('../../../../config/environment');var logger=require(_0xc779('0x4'))(_0xc779('0x5'));config['redis']=_[_0xc779('0x6')](config[_0xc779('0x7')],{'host':_0xc779('0x8'),'port':0x18eb});var io=require(_0xc779('0x9'))(new Redis(config[_0xc779('0x7')]));function getAdminUser(_0x3a7b33,_0x5080c2,_0x12d272,_0x5a08f7,_0xff284b,_0x14aaf8){return new Promise(function(_0x3e7bae,_0x390eef){var _0x74229b={'method':_0xc779('0xa'),'uri':_0x5a08f7+_0xc779('0xb')+'&'+_0xff284b+'&'+_0x14aaf8,'auth':_0x5080c2,'json':!![]};return rp(_0x74229b)[_0xc779('0xc')](function(_0x26784c){if(_0x26784c[_0xc779('0xd')]['length']>0x0){_0x12d272[_0xc779('0xe')]=_0x26784c[_0xc779('0xd')][0x0][_0xc779('0xf')];}logger['info']('['+[_0x3a7b33[_0xc779('0x10')]()]+_0xc779('0x11'),_0x12d272);_0x3e7bae(_0x12d272);})[_0xc779('0x12')](function(_0x56584c){logger[_0xc779('0x13')]('['+[_0x3a7b33['toUpperCase']()]+']',_0x56584c['message']);_0x390eef(_0x56584c['message']);});});}function getUser(_0x17bfea,_0x2a7a98,_0x16ab1f,_0x3d340f,_0x110a26){return function(_0x55d781){logger[_0xc779('0x14')]('['+[_0x17bfea[_0xc779('0x10')]()]+_0xc779('0x15'),_0x55d781);return new Promise(function(_0x4fe4c1,_0x3cc6f8){if(intUtil[_0xc779('0x16')](_0x55d781[_0xc779('0x17')])){var _0x270fa2={'method':'GET','uri':_0x16ab1f+'sys_user?sysparm_query=email%3D'+_0x55d781['userEmail']+'&'+_0x3d340f+'&'+_0x110a26,'auth':_0x2a7a98,'json':!![]};logger[_0xc779('0x14')]('['+[_0x17bfea['toUpperCase']()]+_0xc779('0x18'),_0x270fa2);return rp(_0x270fa2)[_0xc779('0xc')](function(_0x131d3b){logger[_0xc779('0x14')]('['+[_0x17bfea['toUpperCase']()]+_0xc779('0x19'),_0x131d3b);if(_0x131d3b[_0xc779('0xd')]['length']>0x0&&String(_0x131d3b['result'][0x0][_0xc779('0x1a')])===_0xc779('0x1b')){_0x55d781[_0xc779('0x1c')]=_0x131d3b['result'][0x0][_0xc779('0xf')];}else{_0x55d781[_0xc779('0x1c')]=_0x55d781['adminId'];_0x55d781[_0xc779('0x17')]=_0x55d781[_0xc779('0x1d')];}logger[_0xc779('0x14')]('['+[_0x17bfea[_0xc779('0x10')]()]+_0xc779('0x1e'),_0x55d781);_0x4fe4c1(_0x55d781);})[_0xc779('0x12')](function(_0x2501e0){logger[_0xc779('0x13')]('['+[_0x17bfea['toUpperCase']()]+']',_0x2501e0[_0xc779('0x1f')]);_0x3cc6f8(_0x2501e0['message']);});}else{logger[_0xc779('0x14')]('['+[_0x17bfea[_0xc779('0x10')]()]+_0xc779('0x20'));_0x55d781['userId']=_0x55d781[_0xc779('0xe')];_0x55d781[_0xc779('0x17')]=_0x55d781[_0xc779('0x1d')];_0x4fe4c1(_0x55d781);}});};}function createEndUser(_0x575f13,_0x1c36da,_0x27cfc6,_0x26c6a1,_0x22482e){logger[_0xc779('0x14')]('['+[_0x575f13[_0xc779('0x10')]()]+_0xc779('0x21'),_0x27cfc6);return new Promise(function(_0x2defbe,_0x535ba7){var _0x656a3a={'method':_0xc779('0x22'),'uri':_0x26c6a1+'sys_user?'+_0x22482e,'body':{'user_name':_0x27cfc6['endUserNumber'],'roles':'user','first_name':_0x27cfc6['endUserNumber'],'active':_0xc779('0x1b'),'date_format':_0xc779('0x23'),'phone':_0x27cfc6[_0xc779('0x24')]},'auth':_0x1c36da,'json':!![]};return rp(_0x656a3a)['then'](function(_0x2b5118){logger[_0xc779('0x14')]('['+[_0x575f13[_0xc779('0x10')]()]+_0xc779('0x25'),_0x2b5118[_0xc779('0xd')]);_0x27cfc6[_0xc779('0x26')]=_0x2b5118[_0xc779('0xd')]['sys_id'];_0x2defbe(_0x27cfc6);})[_0xc779('0x12')](function(_0x453c41){logger[_0xc779('0x13')]('['+[_0x575f13['toUpperCase']()]+']',_0x453c41[_0xc779('0x1f')]);_0x535ba7(_0x453c41[_0xc779('0x1f')]);});});}function getEndUser(_0x34bcd5,_0x43cd9f,_0x26fbb4,_0x21dfda,_0x2f0e0c){return function(_0x1dd712){logger[_0xc779('0x14')]('['+[_0x34bcd5[_0xc779('0x10')]()]+_0xc779('0x27'),_0x1dd712);return new Promise(function(_0x2a56e5,_0x56e7d2){var _0x1f1075={'method':_0xc779('0xa'),'uri':_0x26fbb4+_0xc779('0x28')+_0x1dd712[_0xc779('0x24')]+'&'+_0x21dfda+'&'+_0x2f0e0c,'auth':_0x43cd9f,'json':!![]};return rp(_0x1f1075)[_0xc779('0xc')](function(_0x5dc0b9){if(_0x5dc0b9[_0xc779('0xd')][_0xc779('0x29')]>0x0){_0x1dd712[_0xc779('0x26')]=_0x5dc0b9['result'][0x0][_0xc779('0xf')];logger[_0xc779('0x14')]('['+[_0x34bcd5[_0xc779('0x10')]()]+_0xc779('0x2a'),_0x1dd712);_0x2a56e5(_0x1dd712);}else{return createEndUser(_0x34bcd5,_0x43cd9f,_0x1dd712,_0x26fbb4,_0x21dfda)[_0xc779('0xc')](function(_0x75289a){logger[_0xc779('0x14')]('['+[_0x34bcd5[_0xc779('0x10')]()]+_0xc779('0x2b'),_0x75289a);_0x2a56e5(_0x75289a);});}})[_0xc779('0x12')](function(_0x251315){logger[_0xc779('0x13')]('['+[_0x34bcd5[_0xc779('0x10')]()]+']',_0x251315[_0xc779('0x1f')]);_0x56e7d2(_0x251315['message']);});});};}function getCustomFields(_0x46a52a,_0x5c6ad1){var _0x4e815f={};if(_0x46a52a[_0xc779('0x29')]>0x0){_[_0xc779('0x2c')](_0x46a52a,function(_0x5c2f02){if(_[_0xc779('0x2d')]([_0xc779('0x2e'),'picklist'],_0x5c2f02['type'])&&_0x5c2f02['nameField']&&!_0x5c2f02['customField']){_0x4e815f[_0x5c2f02[_0xc779('0x2f')][_0xc779('0x30')]()]=_0x5c2f02['content'][_0xc779('0x31')]();}else if(_[_0xc779('0x2d')]([_0xc779('0x2e'),'picklist'],_0x5c2f02[_0xc779('0x32')])&&_0x5c2f02[_0xc779('0x33')]&&_0x5c2f02[_0xc779('0x34')]){_0x4e815f[_0x5c2f02['idField'][_0xc779('0x30')]()]=_0x5c2f02[_0xc779('0x35')][_0xc779('0x31')]();}else if(_0x5c2f02[_0xc779('0x32')]===_0xc779('0x36')&&_0x5c2f02['variableName']&&_0x5c2f02[_0xc779('0x33')]&&_0x5c2f02[_0xc779('0x34')]){_0x4e815f[_0x5c2f02[_0xc779('0x33')][_0xc779('0x30')]()]=_0x5c6ad1[_0x5c2f02[_0xc779('0x37')]][_0xc779('0x31')]();}else if(_0x5c2f02['type']===_0xc779('0x38')&&_0x5c2f02[_0xc779('0x39')]&&_0x5c2f02['Variable'][_0xc779('0x3a')]&&_0x5c2f02[_0xc779('0x33')]&&_0x5c2f02[_0xc779('0x34')]){_0x4e815f[_0x5c2f02[_0xc779('0x33')]['toLowerCase']()]=_0x5c6ad1[_0x5c2f02['Variable'][_0xc779('0x3a')][_0xc779('0x30')]()]['toString']();}});}return _0x4e815f;}function getTicket(_0xbe4589,_0xbbc7ea,_0x5df2ed,_0x7e4a69,_0x387cd7,_0x291e9e){return function(_0x2f7a94){logger[_0xc779('0x14')]('['+[_0xbe4589[_0xc779('0x10')]()]+_0xc779('0x3b'),_0x2f7a94);return new Promise(function(_0x2e6374,_0x2789e4){var _0x3ca6b7=_0xbe4589[_0xc779('0x30')]()==='outbound'?_0x2f7a94[_0xc779('0x1c')]:_0x2f7a94['endUserId'];var _0x56f7d5={'method':'POST','uri':_0x5df2ed+'incident'+'?'+_0x291e9e,'body':Object['assign']({},{'active':_0xc779('0x1b'),'caller_id':_0x3ca6b7,'assigned_to':_0x2f7a94[_0xc779('0x1c')],'short_description':intUtil[_0xc779('0x3c')](_0x7e4a69[_0xc779('0x3d')],_0x387cd7,'\x20'),'description':intUtil[_0xc779('0x3c')](_0x7e4a69[_0xc779('0x3e')],_0x387cd7,'\x0a')},getCustomFields(_0x7e4a69['Fields'],_0x387cd7)),'auth':_0xbbc7ea,'json':!![]};return rp(_0x56f7d5)[_0xc779('0xc')](function(_0x4625f2){logger['info']('['+[_0xbe4589['toUpperCase']()]+']\x20POST\x20incident\x20entity\x20schema',_0x4625f2[_0xc779('0xd')]);_0x2f7a94[_0xc779('0x3f')]=_0x4625f2[_0xc779('0xd')][_0xc779('0xf')];_0x2f7a94[_0xc779('0x40')]=_0x4625f2[_0xc779('0xd')][_0xc779('0x41')];logger[_0xc779('0x14')]('['+[_0xbe4589[_0xc779('0x10')]()]+_0xc779('0x42'),_0x2f7a94);_0x2e6374(_0x2f7a94);})[_0xc779('0x12')](function(_0x3f1e43){logger[_0xc779('0x13')]('['+[_0xbe4589[_0xc779('0x10')]()]+']',_0x3f1e43[_0xc779('0x1f')]);_0x2789e4(_0x3f1e43[_0xc779('0x1f')]);});});};}function createRemoteTag(_0x85aa33,_0x5b33c7,_0x365f91,_0x45ec71){return new Promise(function(_0x1c6800,_0x37f881){var _0x51ca03={'method':'POST','uri':_0x365f91+_0xc779('0x43')+'?'+_0x45ec71,'body':{'short_description':_0x85aa33,'global':!![],'active':!![],'name':_0x85aa33},'auth':_0x5b33c7,'json':!![]};return rp(_0x51ca03)[_0xc779('0xc')](function(_0x2e7599){var _0x3dbedb=_0x2e7599[_0xc779('0xd')][_0xc779('0xf')];_0x1c6800(_0x3dbedb);});});}function getRemoteTag(_0x5d135d,_0xa6f775,_0xa964c7,_0x42ae2d,_0x426a17){return new Promise(function(_0x2f23a0,_0x33da11){var _0xe2e679={'method':_0xc779('0xa'),'uri':_0xa964c7+_0xc779('0x43')+'?sysparm_query=name%3D'+_0x5d135d+'&'+_0x42ae2d,'auth':_0xa6f775,'json':!![]};return rp(_0xe2e679)[_0xc779('0xc')](function(_0x4ce54f){if(_0x4ce54f['result']['length']>0x0){var _0x38d9d5=_0x4ce54f['result'][0x0]['sys_id'];_0x2f23a0(_0x38d9d5);}else{return createRemoteTag(_0x5d135d,_0xa6f775,_0xa964c7,_0x42ae2d)['then'](function(_0x83bc4d){_0x2f23a0(_0x83bc4d);});}});});}function assignTagToIncident(_0x3da44f,_0x374459,_0x400f24,_0x3b62f2,_0xaec737){return new Promise(function(_0x14c3d9,_0x516711){var _0xf01bff={'method':_0xc779('0x22'),'uri':_0x400f24+_0xc779('0x44')+'?'+_0xaec737,'body':{'label':_0x3da44f,'table':_0xc779('0x45'),'id_type':_0xc779('0x46'),'table_key':_0x3b62f2['ticketId'],'title':_0xc779('0x47')+_0x3b62f2[_0xc779('0x40')],'id_display':_0x3b62f2[_0xc779('0x40')]},'auth':_0x374459,'json':!![]};return rp(_0xf01bff)['then'](function(_0x50c8c3){_0x14c3d9();})[_0xc779('0x12')](function(){_0x14c3d9();});});}function manageTags(_0x5534c7,_0x3b8134,_0x5b7009,_0x6fbe25,_0x34eb4a,_0x44ddcd,_0x3f6f6e){return new Promise(function(_0x29c77b,_0x5a8b69){var _0x2b6667=[];_0x3b8134[_0xc779('0x2c')](function(_0xf4d1d4){_0x2b6667[_0xc779('0x48')](getRemoteTag(_0xf4d1d4,_0x5b7009,_0x6fbe25,_0x44ddcd,_0x3f6f6e));});return Promise[_0xc779('0x49')](_0x2b6667)['then'](function(_0x4ed8b1){if(_0x4ed8b1['length']){logger[_0xc779('0x14')]('['+[_0x5534c7['toUpperCase']()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x4ed8b1);var _0x3dcd77=[];_0x4ed8b1[_0xc779('0x2c')](function(_0x192a27){_0x3dcd77[_0xc779('0x48')](assignTagToIncident(_0x192a27,_0x5b7009,_0x6fbe25,_0x34eb4a,_0x44ddcd));});return Promise[_0xc779('0x49')](_0x3dcd77)[_0xc779('0xc')](function(){_0x29c77b();})[_0xc779('0x12')](function(){_0x29c77b();});}else{_0x29c77b();}});});}function getTags(_0x556ac5,_0x6c7040,_0x289c6e,_0x16e372,_0x188d81,_0x4c4ec9){return function(_0x26f13f){return new Promise(function(_0x4fd75b,_0x3da387){var _0x2340d6=[];var _0x53029d=_0x16e372['Tags'];if(_0x53029d&&_0x53029d[_0xc779('0x29')]>0x0){_0x2340d6=_[_0xc779('0x4a')](_0x53029d,_0xc779('0x3a'));}if(_0x2340d6[_0xc779('0x29')]>0x0){return manageTags(_0x556ac5,_0x2340d6,_0x6c7040,_0x289c6e,_0x26f13f,_0x188d81,_0x4c4ec9)[_0xc779('0xc')](function(){_0x4fd75b(_0x26f13f);});}else{_0x4fd75b(_0x26f13f);}});};}function emit(_0x12b855,_0x1f54b5,_0x5b6814){var _0x580acc=_0xc779('0x4b')+_0xc779('0x4c')+'%26sysparm_record_list%3Dactive%253Dtrue'+_0xc779('0x4d');var _0x277197={'uri':_0x12b855+_0xc779('0x4e')+_0x5b6814+_0x580acc};io['to'](util[_0xc779('0x4f')](_0xc779('0x50'),_0x1f54b5))['emit'](_0xc779('0x51'),_0x277197);}exports['cs']=function(_0x944184,_0x217034,_0x5d0023,_0x6334c3,_0x5b66d0,_0x2d8230,_0x4749ae,_0x21b68a){var _0x26fff9={};var _0x3a7984={'user':_0x2d8230['username'],'pass':_0x2d8230[_0xc779('0x52')]};var _0x241cbd=_0xc779('0x53');var _0x184095='sysparm_display_value=true';_0x2d8230[_0xc779('0x54')]=intUtil[_0xc779('0x55')](_0x2d8230[_0xc779('0x54')]);_0x2d8230[_0xc779('0x56')]=intUtil['stripTrailingSlash'](_0x2d8230[_0xc779('0x56')]);var _0x43eafa=util[_0xc779('0x4f')]('%s/api/now/table/',_0x2d8230['remoteUri']);_0x26fff9[_0xc779('0x17')]=!_[_0xc779('0x57')](_0x6334c3)?_0x6334c3['email']:null;_0x26fff9['adminEmail']=_0x2d8230[_0xc779('0x58')];_0x26fff9[_0xc779('0x24')]=_0x21b68a[_0xc779('0x30')]()===_0xc779('0x59')?_0x217034[_0xc779('0x5a')]:_0x217034[_0xc779('0x5b')];_0x26fff9[_0xc779('0x5c')]=_0x21b68a===_0xc779('0x5d')||_0x21b68a===_0xc779('0x5e')?_0xc779('0x5d'):_0xc779('0x59');var _0x15e628=util[_0xc779('0x4f')](_0xc779('0x5f'),_0x2d8230[_0xc779('0x56')],_0x217034[_0xc779('0x60')],md5(_0x217034[_0xc779('0x60')]));if(_0x5b66d0&&_0x5b66d0[_0xc779('0x61')]){logger[_0xc779('0x14')](_0xc779('0x62'),'Recording\x20is\x20enabled!');_0x217034[_0xc779('0x63')]=_0x15e628;}else if(_0x4749ae&&_0x4749ae[_0xc779('0x64')]&&_0x4749ae[_0xc779('0x64')]!=='none'){logger[_0xc779('0x14')](_0xc779('0x65'),_0xc779('0x66'));_0x217034[_0xc779('0x63')]=_0x15e628;}else{_0x217034['recordingURL']='';}return getAdminUser(_0x21b68a,_0x3a7984,_0x26fff9,_0x43eafa,_0x184095,_0x241cbd)['then'](getUser(_0x21b68a,_0x3a7984,_0x43eafa,_0x184095,_0x241cbd))[_0xc779('0xc')](getEndUser(_0x21b68a,_0x3a7984,_0x43eafa,_0x184095,_0x241cbd))[_0xc779('0xc')](getTicket(_0x21b68a,_0x3a7984,_0x43eafa,_0x5d0023,_0x217034,_0x184095))['then'](function(_0x3837ed){logger[_0xc779('0x14')](util[_0xc779('0x4f')](_0xc779('0x67'),_0x3837ed[_0xc779('0x3f')]));logger[_0xc779('0x14')](util['format']('call\x20direction:\x20%s',_0x21b68a));if(_0x21b68a!==_0xc779('0x5e')){logger[_0xc779('0x14')]('['+[_0x21b68a[_0xc779('0x10')]()]+']',_0xc779('0x68'));emit(_0x2d8230['remoteUri'],_0x6334c3['name'],_0x3837ed[_0xc779('0x3f')]);}})['catch'](function(_0x1bec20){logger['error']('['+[_0x21b68a[_0xc779('0x10')]()]+_0xc779('0x69'),util[_0xc779('0x6a')](_0x1bec20,{'showHidden':!![],'depth':null}));});};