Built motion from commit d5e4af8c.|2.6.23
[motion2.git] / server / services / ami / trigger / integration / sugarcrm.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x134e=['none','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','users','contacts','[OUTBOUND]','trigger:browser:url','lastevent','toUpperCase','The\x20Ticket\x20ID\x20is:','lodash','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','defaults','redis','emit','info','Creating\x20new\x20ticket...','getString','Subjects','assigned_user_id','description','Descriptions','date_start','replace','duration_hours','parent_id','Contacts','parent_name','direction','forEach','variableName','push','set_entry','JSON','stringify','Calls','format','Basic\x20%s','toString','get_server_info','isNil','Getting\x20agent\x20with\x20name','get_entry_list','INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200','name','entry_list','length','find','user_name','value','Agent\x20found!','resolve','name_value_list','Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!','phone_home','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','first_name','<unknown>','Caller\x20-\x20%s','Enduser\x20created.','debug','merge','type','string','nameField','toLowerCase','content','idField','customField','custom_fields','variable','customVariable','Variable','POST','login','username','password','PLAIN','xCALLY\x20Motion\x20integration','then','Account\x20%d\x20is\x20not\x20valid','set_relationship','queue','remoteUri','stripTrailingSlash','serverUrl','uri','%s/service/v4_1/rest.php','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','Inbound','Ticket\x20created!','version','charAt','%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','catch','error','recordingFormat'];(function(_0x54d36b,_0xddacb2){var _0x3e8888=function(_0x3ed64a){while(--_0x3ed64a){_0x54d36b['push'](_0x54d36b['shift']());}};_0x3e8888(++_0xddacb2);}(_0x134e,0xee));var _0xe134=function(_0x5b5883,_0x4e0955){_0x5b5883=_0x5b5883-0x0;var _0xd87444=_0x134e[_0x5b5883];return _0xd87444;};'use strict';var _=require(_0xe134('0x0'));var rp=require(_0xe134('0x1'));var BPromise=require('bluebird');var md5=require('md5');var util=require(_0xe134('0x2'));var Redis=require(_0xe134('0x3'));var intUtil=require(_0xe134('0x4'));var config=require(_0xe134('0x5'));var logger=require(_0xe134('0x6'))('sugarcrm');config['redis']=_[_0xe134('0x7')](config[_0xe134('0x8')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var def={'method':'POST','json':!![]};function emit(_0x59ced1,_0x4941d0,_0x3dad6c){io['to'](_0x59ced1)[_0xe134('0x9')](_0x4941d0,_0x3dad6c);}function getTicket(_0xb7c282,_0xc38c7c,_0x3db1b8,_0x5ecdd4,_0x2748f9,_0x239e1b,_0x1b57fc,_0x119670){logger[_0xe134('0xa')](_0xe134('0xb'));var _0x9bf196=new Date();var _0x11ef49=[{'name':'name','value':intUtil[_0xe134('0xc')](_0x5ecdd4[_0xe134('0xd')],_0x2748f9,'\x20')},{'name':_0xe134('0xe'),'value':_0xc38c7c['id']},{'name':'created_by','value':_0xc38c7c['id']},{'name':_0xe134('0xf'),'value':intUtil[_0xe134('0xc')](_0x5ecdd4[_0xe134('0x10')],_0x2748f9,'\x0a')},{'name':_0xe134('0x11'),'value':_0x9bf196['toISOString']()['slice'](0x0,0x13)[_0xe134('0x12')]('T','\x20')},{'name':_0xe134('0x13'),'value':'0'},{'name':'duration_minutes','value':'15'},{'name':_0xe134('0x14'),'value':_0x3db1b8['id']},{'name':'parent_type','value':_0xe134('0x15')},{'name':_0xe134('0x16'),'value':_0x3db1b8['name']},{'name':_0xe134('0x17'),'value':_0x119670}];if(_0x239e1b['length']){_[_0xe134('0x18')](_0x239e1b,function(_0x13f343){if(_0x2748f9[_0x13f343[_0xe134('0x19')]]){_0x11ef49[_0xe134('0x1a')]({'name':_0x13f343['idField'],'value':_0x2748f9[_0x13f343[_0xe134('0x19')]]});}});}return request({'form':{'method':_0xe134('0x1b'),'input_type':_0xe134('0x1c'),'response_type':_0xe134('0x1c'),'rest_data':JSON[_0xe134('0x1d')]({'session':_0x1b57fc['id'],'module_name':_0xe134('0x1e'),'name_value_list':_0x11ef49})}});}function getAuth(_0x2176d4){return util[_0xe134('0x1f')](_0xe134('0x20'),new Buffer(_0x2176d4['apiKey']+':X')[_0xe134('0x21')]('base64'));}function getServerInfo(_0x1478c4){return request({'form':{'method':_0xe134('0x22'),'input_type':_0xe134('0x1c'),'response_type':'JSON','rest_data':JSON['stringify']({'session':_0x1478c4['id']})}});}function getUser(_0x28f16c,_0x54c684,_0x53eddd){if(!_[_0xe134('0x23')](_0x54c684)){logger[_0xe134('0xa')](_0xe134('0x24'),_0x54c684);return request({'form':{'method':_0xe134('0x25'),'input_type':_0xe134('0x1c'),'response_type':_0xe134('0x1c'),'rest_data':JSON[_0xe134('0x1d')]({'session':_0x53eddd['id'],'module_name':'Employees','query':util[_0xe134('0x1f')](_0xe134('0x26'),_0x54c684),'order_by':'','offset':'0','select_fields':['id',_0xe134('0x27'),'user_name'],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})['then'](function(_0x44aad4){if(_0x44aad4[_0xe134('0x28')][_0xe134('0x29')]){var _0x197120=_[_0xe134('0x2a')](_0x44aad4[_0xe134('0x28')],function(_0x59a87f){return _0x59a87f['name_value_list'][_0xe134('0x2b')][_0xe134('0x2c')]===_0x54c684;});if(_0x197120){logger[_0xe134('0xa')](_0xe134('0x2d'));return BPromise[_0xe134('0x2e')]({'id':_0x197120['name_value_list']['id']['value'],'name':_0x197120['name_value_list'][_0xe134('0x27')][_0xe134('0x2c')]});}}logger[_0xe134('0xa')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise['resolve']({'id':_0x53eddd[_0xe134('0x2f')]['user_id'][_0xe134('0x2c')],'name':_0x53eddd['name_value_list'][_0xe134('0x2b')][_0xe134('0x2c')]});});}else{logger[_0xe134('0xa')](_0xe134('0x30'));return BPromise[_0xe134('0x2e')]({'id':_0x53eddd[_0xe134('0x2f')]['user_id'][_0xe134('0x2c')],'name':_0x53eddd[_0xe134('0x2f')][_0xe134('0x2b')][_0xe134('0x2c')]});}}function getEndUser(_0x51bc86,_0x45559e,_0x267c39,_0x42df69){logger['info']('Searching\x20enduser\x20with\x20phone',_0x267c39);return request({'form':{'method':'get_entry_list','input_type':'JSON','response_type':_0xe134('0x1c'),'rest_data':JSON[_0xe134('0x1d')]({'session':_0x42df69['id'],'module_name':_0xe134('0x15'),'query':util[_0xe134('0x1f')]('contacts.phone_home\x20=\x20\x22%s\x22',_0x267c39),'order_by':'','offset':'0','select_fields':['id',_0xe134('0x27'),'phone_home'],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})['then'](function(_0x4cf240){if(_0x4cf240[_0xe134('0x28')][_0xe134('0x29')]){var _0x351489=_['find'](_0x4cf240['entry_list'],function(_0x1ac243){return _0x1ac243[_0xe134('0x2f')][_0xe134('0x31')][_0xe134('0x2c')]===_0x267c39;});if(_0x351489){logger['info'](_0xe134('0x32'));return BPromise[_0xe134('0x2e')]({'id':_0x351489[_0xe134('0x2f')]['id']['value'],'name':_0x351489['name_value_list']['name'][_0xe134('0x2c')],'phone':_0x351489[_0xe134('0x2f')][_0xe134('0x31')][_0xe134('0x2c')]});}}else{logger[_0xe134('0xa')](_0xe134('0x33'));return request({'form':{'method':_0xe134('0x1b'),'input_type':'JSON','response_type':_0xe134('0x1c'),'rest_data':JSON[_0xe134('0x1d')]({'session':_0x42df69['id'],'module_name':_0xe134('0x15'),'name_value_list':[{'name':_0xe134('0x34'),'value':_0x45559e!==_0xe134('0x35')?_0x45559e:util[_0xe134('0x1f')](_0xe134('0x36'),_0x267c39)},{'name':_0xe134('0x31'),'value':_0x267c39}]})}})['then'](function(_0x1577e6){logger['info'](_0xe134('0x37'));return BPromise[_0xe134('0x2e')]({'id':_0x1577e6['id'],'name':_0x1577e6[_0xe134('0x28')][_0xe134('0x34')][_0xe134('0x2c')],'phone':_0x1577e6[_0xe134('0x28')][_0xe134('0x31')][_0xe134('0x2c')]});});}});}function request(_0x13472f){logger[_0xe134('0x38')]('[HTTP]',JSON[_0xe134('0x1d')](_0x13472f));return rp(_[_0xe134('0x39')](def,_0x13472f));}function getTags(_0xd1ec5a,_0x5adabc){var _0x1c0811=[];if(_0xd1ec5a&&_0xd1ec5a[_0xe134('0x29')]>0x0){_0x1c0811=_['map'](_0xd1ec5a,_0x5adabc);}return _0x1c0811;}function getCustomFields(_0x1b13ee,_0x391b00){var _0x26b1ca=[];var _0x55e887={'custom_fields':[]};if(_0x1b13ee[_0xe134('0x29')]>0x0){_['forEach'](_0x1b13ee,function(_0x582c37){if(_0x582c37[_0xe134('0x3a')]===_0xe134('0x3b')&&_0x582c37[_0xe134('0x3c')]&&!_0x582c37['customField']){_0x55e887[_0x582c37[_0xe134('0x3c')][_0xe134('0x3d')]()]=_0x582c37[_0xe134('0x3e')][_0xe134('0x21')]();}else if(_0x582c37['type']===_0xe134('0x3b')&&_0x582c37[_0xe134('0x3f')]&&_0x582c37[_0xe134('0x40')]){_0x55e887[_0xe134('0x41')][_0xe134('0x1a')]({'id':_0x582c37[_0xe134('0x3f')],'value':_0x582c37[_0xe134('0x3e')][_0xe134('0x21')]()});}else if(_0x582c37[_0xe134('0x3a')]===_0xe134('0x42')&&_0x582c37[_0xe134('0x19')]&&_0x582c37['idField']&&_0x582c37[_0xe134('0x40')]){_0x391b00[_0x582c37['variableName']]&&_0x55e887[_0xe134('0x41')][_0xe134('0x1a')]({'id':_0x582c37['idField'],'value':_0x391b00[_0x582c37[_0xe134('0x19')]][_0xe134('0x21')]()});}else if(_0x582c37[_0xe134('0x3a')]===_0xe134('0x43')&&_0x582c37[_0xe134('0x44')]&&_0x582c37['Variable']['name']&&_0x582c37['idField']&&_0x582c37['customField']){_0x391b00[_0x582c37[_0xe134('0x44')]['name'][_0xe134('0x3d')]()]&&_0x55e887[_0xe134('0x41')]['push']({'id':_0x582c37[_0xe134('0x3f')],'value':_0x391b00[_0x582c37[_0xe134('0x44')]['name'][_0xe134('0x3d')]()]['toString']()});}});}return _0x55e887;}function getConnection(_0x2828a2){return request({'method':_0xe134('0x45'),'form':{'method':_0xe134('0x46'),'input_type':_0xe134('0x1c'),'response_type':_0xe134('0x1c'),'rest_data':JSON['stringify']({'user_auth':{'user_name':_0x2828a2[_0xe134('0x47')],'password':_0x2828a2[_0xe134('0x48')],'encryption':_0xe134('0x49')},'application':_0xe134('0x4a')})}})[_0xe134('0x4b')](function(_0x3c9c61){var _0x569737=_0x3c9c61;if(_0x569737['id']){def['sessionID']=_0x569737['id'];return BPromise[_0xe134('0x2e')](_0x569737);}else{throw new Error(util[_0xe134('0x1f')](_0xe134('0x4c'),_0x2828a2['id']));}});}function setRelationship(_0x4af06c,_0x31a46c,_0x6f3401,_0x533b5e){return request({'form':{'method':_0xe134('0x4d'),'input_type':'JSON','response_type':'JSON','rest_data':JSON[_0xe134('0x1d')]({'session':_0x4af06c['id'],'module_name':_0xe134('0x1e'),'module_id':_0x6f3401['id'],'link_field_name':_0x533b5e,'related_ids':[_0x31a46c['id']],'name_value_list':[],'delete':0x0})}});}exports[_0xe134('0x4e')]=function(_0x4a66e6,_0x6db8df,_0x222ed8,_0x7f7afa,_0x4f3878,_0x5cbc84){var _0x33596f,_0x254ff0,_0x388616,_0x58c386;_0x5cbc84[_0xe134('0x4f')]=intUtil[_0xe134('0x50')](_0x5cbc84['remoteUri']);_0x5cbc84['serverUrl']=intUtil[_0xe134('0x50')](_0x5cbc84[_0xe134('0x51')]);def[_0xe134('0x52')]=util[_0xe134('0x1f')](_0xe134('0x53'),_0x5cbc84['remoteUri']);if(_0x4f3878&&_0x4f3878[_0xe134('0x54')]){logger[_0xe134('0xa')](_0xe134('0x55'),_0xe134('0x56'));_0x6db8df[_0xe134('0x57')]=util[_0xe134('0x1f')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5cbc84[_0xe134('0x51')],_0x6db8df[_0xe134('0x58')],md5(_0x6db8df[_0xe134('0x58')]));}else{_0x6db8df[_0xe134('0x57')]='';}return getConnection(_0x5cbc84)['then'](function(_0x4f61ea){_0x58c386=_0x4f61ea;return getUser(_0x5cbc84,_0x7f7afa['name'],_0x58c386);})[_0xe134('0x4b')](function(_0x974d7){_0x33596f=_0x974d7;logger[_0xe134('0xa')]('The\x20User\x20ID\x20is:',_0x33596f['id']);return getEndUser(_0x5cbc84,_0x6db8df[_0xe134('0x59')],_0x6db8df[_0xe134('0x5a')],_0x58c386);})[_0xe134('0x4b')](function(_0x9aac14){_0x254ff0=_0x9aac14;logger['info'](_0xe134('0x5b'),_0x254ff0['id']);return getTicket(_0x5cbc84,_0x33596f,_0x254ff0,_0x222ed8,_0x6db8df,_0x222ed8[_0xe134('0x5c')],_0x58c386,_0xe134('0x5d'));})['then'](function(_0x24f83d){_0x388616=_0x24f83d;logger[_0xe134('0xa')](_0xe134('0x5e'));logger[_0xe134('0xa')]('The\x20Ticket\x20ID\x20is:',_0x388616['id']);return setRelationship(_0x58c386,_0x33596f,_0x388616,'users');})[_0xe134('0x4b')](function(){return setRelationship(_0x58c386,_0x254ff0,_0x388616,'contacts');})[_0xe134('0x4b')](function(){return getServerInfo(_0x58c386);})[_0xe134('0x4b')](function(_0x2e8308){var _0x36da44=parseInt(_0x2e8308[_0xe134('0x5f')][_0xe134('0x60')](0x0));var _0x283964=util[_0xe134('0x1f')](_0xe134('0x61'),_0x5cbc84[_0xe134('0x4f')],_0x388616['id']);if(_0x36da44>0x6){_0x283964=util[_0xe134('0x1f')](_0xe134('0x62'),_0x5cbc84[_0xe134('0x4f')],_0x388616['id']);}logger[_0xe134('0xa')](_0xe134('0x55'),_0xe134('0x63'));emit(util[_0xe134('0x1f')](_0xe134('0x64'),_0x7f7afa[_0xe134('0x27')]),'trigger:browser:url',{'uri':_0x283964});})[_0xe134('0x65')](function(_0x2d1bdd){logger[_0xe134('0x66')]('[QUEUE]',JSON[_0xe134('0x1d')](_0x2d1bdd));});};exports['outbound']=function(_0x45120a,_0x1c9264,_0x373cd8,_0x47e3e0,_0x287bd9,_0x46348a,_0x126ec4){var _0x489ad4,_0x774dae,_0x46a4b4,_0x242434;_0x46348a['remoteUri']=intUtil['stripTrailingSlash'](_0x46348a[_0xe134('0x4f')]);_0x46348a[_0xe134('0x51')]=intUtil[_0xe134('0x50')](_0x46348a['serverUrl']);def[_0xe134('0x52')]=util[_0xe134('0x1f')](_0xe134('0x53'),_0x46348a[_0xe134('0x4f')]);if(_0x126ec4&&_0x126ec4[_0xe134('0x67')]&&_0x126ec4[_0xe134('0x67')]!==_0xe134('0x68')){logger[_0xe134('0xa')]('[OUTBOUND]',_0xe134('0x56'));_0x1c9264[_0xe134('0x57')]=util[_0xe134('0x1f')](_0xe134('0x69'),_0x46348a[_0xe134('0x51')],_0x1c9264[_0xe134('0x58')],md5(_0x1c9264[_0xe134('0x58')]));}return getConnection(_0x46348a)[_0xe134('0x4b')](function(_0x2b70c3){_0x242434=_0x2b70c3;return getUser(_0x46348a,_0x47e3e0[_0xe134('0x27')],_0x242434);})[_0xe134('0x4b')](function(_0x55dd56){_0x489ad4=_0x55dd56;logger['info'](_0xe134('0x6a'),_0x489ad4['id']);return getEndUser(_0x46348a,_0x1c9264['destcalleridname'],_0x1c9264['destcalleridnum'],_0x242434);})[_0xe134('0x4b')](function(_0x4125d4){_0x774dae=_0x4125d4;logger[_0xe134('0xa')]('The\x20Enduser\x20ID\x20is:',_0x774dae['id']);return getTicket(_0x46348a,_0x489ad4,_0x774dae,_0x373cd8,_0x1c9264,_0x373cd8[_0xe134('0x5c')],_0x242434,'Outbound');})[_0xe134('0x4b')](function(_0xc15da9){_0x46a4b4=_0xc15da9;logger[_0xe134('0xa')]('Ticket\x20created!');logger[_0xe134('0xa')]('The\x20Ticket\x20ID\x20is:',_0x46a4b4['id']);return setRelationship(_0x242434,_0x489ad4,_0x46a4b4,_0xe134('0x6b'));})[_0xe134('0x4b')](function(){return setRelationship(_0x242434,_0x774dae,_0x46a4b4,_0xe134('0x6c'));})['then'](function(){return getServerInfo(_0x242434);})[_0xe134('0x4b')](function(_0x4f300d){var _0xffda72=parseInt(_0x4f300d[_0xe134('0x5f')][_0xe134('0x60')](0x0));var _0x12ea78=util['format'](_0xe134('0x61'),_0x46348a['remoteUri'],_0x46a4b4['id']);if(_0xffda72>0x6){_0x12ea78=util[_0xe134('0x1f')]('%s/#bwc/index.php?module=Calls&action=EditView&record=%s',_0x46348a['remoteUri'],_0x46a4b4['id']);}logger[_0xe134('0xa')](_0xe134('0x6d'),_0xe134('0x63'));emit(util[_0xe134('0x1f')](_0xe134('0x64'),_0x47e3e0[_0xe134('0x27')]),_0xe134('0x6e'),{'uri':_0x12ea78});})['catch'](function(_0x484690){logger[_0xe134('0x66')](_0xe134('0x6d'),JSON['stringify'](_0x484690));});};exports['unmanaged']=function(_0x3966f0,_0x240e1b,_0x1914c0,_0x104a15,_0x308d32,_0x3b3d93){var _0x29ba9d,_0x15ccbf,_0x313c1d,_0x2067cf;_0x3b3d93[_0xe134('0x4f')]=intUtil[_0xe134('0x50')](_0x3b3d93[_0xe134('0x4f')]);_0x3b3d93['serverUrl']=intUtil[_0xe134('0x50')](_0x3b3d93[_0xe134('0x51')]);def[_0xe134('0x52')]=util[_0xe134('0x1f')](_0xe134('0x53'),_0x3b3d93[_0xe134('0x4f')]);if(_0x308d32&&_0x308d32[_0xe134('0x54')]){logger[_0xe134('0xa')]('['+_0x240e1b[_0xe134('0x6f')][_0xe134('0x70')]()+']',_0xe134('0x56'));_0x240e1b[_0xe134('0x57')]=util[_0xe134('0x1f')](_0xe134('0x69'),_0x3b3d93['serverUrl'],_0x240e1b[_0xe134('0x58')],md5(_0x240e1b['uniqueid']));}else{_0x240e1b[_0xe134('0x57')]='';}return getConnection(_0x3b3d93)[_0xe134('0x4b')](function(_0x188ae1){_0x2067cf=_0x188ae1;if(!_['isNil'](_0x104a15)){return getUser(_0x3b3d93,_0x104a15[_0xe134('0x27')],_0x2067cf);}else{return getUser(_0x3b3d93,null,_0x2067cf);}})[_0xe134('0x4b')](function(_0x4ba69a){_0x29ba9d=_0x4ba69a;logger[_0xe134('0xa')](_0xe134('0x6a'),_0x29ba9d['id']);return getEndUser(_0x3b3d93,_0x240e1b[_0xe134('0x59')],_0x240e1b[_0xe134('0x5a')],_0x2067cf);})['then'](function(_0x5cecf6){_0x15ccbf=_0x5cecf6;logger['info'](_0xe134('0x5b'),_0x15ccbf['id']);return getTicket(_0x3b3d93,_0x29ba9d,_0x15ccbf,_0x1914c0,_0x240e1b,_0x1914c0['Fields'],_0x2067cf,_0xe134('0x5d'));})[_0xe134('0x4b')](function(_0x2f55cb){_0x313c1d=_0x2f55cb;logger[_0xe134('0xa')](_0xe134('0x5e'));logger['info'](_0xe134('0x71'),_0x313c1d['id']);return setRelationship(_0x2067cf,_0x29ba9d,_0x313c1d,_0xe134('0x6b'));})[_0xe134('0x4b')](function(){return setRelationship(_0x2067cf,_0x15ccbf,_0x313c1d,_0xe134('0x6c'));})[_0xe134('0x4b')](function(){return getServerInfo(_0x2067cf);})[_0xe134('0x65')](function(_0x185bb2){logger[_0xe134('0x66')]('['+_0x240e1b[_0xe134('0x6f')][_0xe134('0x70')]()+']',JSON['stringify'](_0x185bb2));});};