Built motion from commit (unavailable).|2.4.18
[motion2.git] / server / services / ami / trigger / integration / sugarcrm.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x59b5=['length','find','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','set_entry','first_name','<unknown>','Caller\x20-\x20%s','Enduser\x20created.','debug','[HTTP]','type','customField','content','variable','custom_fields','customVariable','Variable','toLowerCase','username','xCALLY\x20Motion\x20integration','sessionID','Account\x20%d\x20is\x20not\x20valid','set_relationship','queue','remoteUri','stripTrailingSlash','serverUrl','uri','%s/service/v4_1/rest.php','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','Fields','Inbound','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','users','version','%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','The\x20Enduser\x20ID\x20is:','Outbound','contacts','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','error','abandoned','monitor_format','[ABANDONED]','calleridnum','request-promise','md5','./util','../../../../config/environment','../../../../config/logger','sugarcrm','redis','defaults','localhost','socket.io-emitter','POST','emit','info','Creating\x20new\x20ticket...','name','getString','assigned_user_id','description','Descriptions','date_start','toISOString','slice','parent_id','parent_type','Contacts','parent_name','direction','forEach','variableName','push','idField','JSON','Calls','format','apiKey','toString','base64','stringify','isNil','Getting\x20agent\x20with\x20name','get_entry_list','Employees','then','entry_list','name_value_list','user_name','value','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','resolve','user_id','Searching\x20enduser\x20with\x20phone','contacts.phone_home\x20=\x20\x22%s\x22','phone_home'];(function(_0x1b70e3,_0x3a15b1){var _0x1452ab=function(_0x692883){while(--_0x692883){_0x1b70e3['push'](_0x1b70e3['shift']());}};_0x1452ab(++_0x3a15b1);}(_0x59b5,0x123));var _0x559b=function(_0x21eeb3,_0x47e1ee){_0x21eeb3=_0x21eeb3-0x0;var _0x55433b=_0x59b5[_0x21eeb3];return _0x55433b;};'use strict';var _=require('lodash');var rp=require(_0x559b('0x0'));var BPromise=require('bluebird');var md5=require(_0x559b('0x1'));var util=require('util');var Redis=require('ioredis');var intUtil=require(_0x559b('0x2'));var config=require(_0x559b('0x3'));var logger=require(_0x559b('0x4'))(_0x559b('0x5'));config[_0x559b('0x6')]=_[_0x559b('0x7')](config[_0x559b('0x6')],{'host':_0x559b('0x8'),'port':0x18eb});var io=require(_0x559b('0x9'))(new Redis(config[_0x559b('0x6')]));var def={'method':_0x559b('0xa'),'json':!![]};function emit(_0x16c10,_0x1226c9,_0x184aa1){io['to'](_0x16c10)[_0x559b('0xb')](_0x1226c9,_0x184aa1);}function getTicket(_0x5d49e9,_0x41100d,_0x24471f,_0x13d2f5,_0x75f9d,_0x5da0da,_0x2bb8a7,_0x4b23c0){logger[_0x559b('0xc')](_0x559b('0xd'));var _0xccdf0=new Date();var _0x150837=[{'name':_0x559b('0xe'),'value':intUtil[_0x559b('0xf')](_0x13d2f5['Subjects'],_0x75f9d,'\x20')},{'name':_0x559b('0x10'),'value':_0x41100d['id']},{'name':'created_by','value':_0x41100d['id']},{'name':_0x559b('0x11'),'value':intUtil[_0x559b('0xf')](_0x13d2f5[_0x559b('0x12')],_0x75f9d,'\x0a')},{'name':_0x559b('0x13'),'value':_0xccdf0[_0x559b('0x14')]()[_0x559b('0x15')](0x0,0x13)['replace']('T','\x20')},{'name':'duration_hours','value':'0'},{'name':'duration_minutes','value':'15'},{'name':_0x559b('0x16'),'value':_0x24471f['id']},{'name':_0x559b('0x17'),'value':_0x559b('0x18')},{'name':_0x559b('0x19'),'value':_0x24471f[_0x559b('0xe')]},{'name':_0x559b('0x1a'),'value':_0x4b23c0}];if(_0x5da0da['length']){_[_0x559b('0x1b')](_0x5da0da,function(_0x654e1e){if(_0x75f9d[_0x654e1e[_0x559b('0x1c')]]){_0x150837[_0x559b('0x1d')]({'name':_0x654e1e[_0x559b('0x1e')],'value':_0x75f9d[_0x654e1e[_0x559b('0x1c')]]});}});}return request({'form':{'method':'set_entry','input_type':_0x559b('0x1f'),'response_type':'JSON','rest_data':JSON['stringify']({'session':_0x2bb8a7['id'],'module_name':_0x559b('0x20'),'name_value_list':_0x150837})}});}function getAuth(_0x46a603){return util[_0x559b('0x21')]('Basic\x20%s',new Buffer(_0x46a603[_0x559b('0x22')]+':X')[_0x559b('0x23')](_0x559b('0x24')));}function getServerInfo(_0x3740ea){return request({'form':{'method':'get_server_info','input_type':_0x559b('0x1f'),'response_type':_0x559b('0x1f'),'rest_data':JSON[_0x559b('0x25')]({'session':_0x3740ea['id']})}});}function getUser(_0x396395,_0x168258,_0x40a4b6){if(!_[_0x559b('0x26')](_0x168258)){logger['info'](_0x559b('0x27'),_0x168258);return request({'form':{'method':_0x559b('0x28'),'input_type':_0x559b('0x1f'),'response_type':'JSON','rest_data':JSON[_0x559b('0x25')]({'session':_0x40a4b6['id'],'module_name':_0x559b('0x29'),'query':util['format']('INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200',_0x168258),'order_by':'','offset':'0','select_fields':['id',_0x559b('0xe'),'user_name'],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x559b('0x2a')](function(_0x192ca1){if(_0x192ca1[_0x559b('0x2b')]['length']){var _0x53e8ec=_['find'](_0x192ca1[_0x559b('0x2b')],function(_0x5c8ffa){return _0x5c8ffa[_0x559b('0x2c')][_0x559b('0x2d')][_0x559b('0x2e')]===_0x168258;});if(_0x53e8ec){logger['info'](_0x559b('0x2f'));return BPromise['resolve']({'id':_0x53e8ec['name_value_list']['id'][_0x559b('0x2e')],'name':_0x53e8ec[_0x559b('0x2c')][_0x559b('0xe')][_0x559b('0x2e')]});}}logger['info'](_0x559b('0x30'));return BPromise[_0x559b('0x31')]({'id':_0x40a4b6[_0x559b('0x2c')][_0x559b('0x32')]['value'],'name':_0x40a4b6[_0x559b('0x2c')][_0x559b('0x2d')][_0x559b('0x2e')]});});}else{logger[_0x559b('0xc')]('Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!');return BPromise['resolve']({'id':_0x40a4b6[_0x559b('0x2c')][_0x559b('0x32')]['value'],'name':_0x40a4b6[_0x559b('0x2c')]['user_name'][_0x559b('0x2e')]});}}function getEndUser(_0x2ac6e4,_0x4bef5a,_0x42db95,_0x43cd2c){logger['info'](_0x559b('0x33'),_0x42db95);return request({'form':{'method':'get_entry_list','input_type':_0x559b('0x1f'),'response_type':_0x559b('0x1f'),'rest_data':JSON[_0x559b('0x25')]({'session':_0x43cd2c['id'],'module_name':_0x559b('0x18'),'query':util[_0x559b('0x21')](_0x559b('0x34'),_0x42db95),'order_by':'','offset':'0','select_fields':['id','name',_0x559b('0x35')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x559b('0x2a')](function(_0x46a9f8){if(_0x46a9f8['entry_list'][_0x559b('0x36')]){var _0x293c6d=_[_0x559b('0x37')](_0x46a9f8[_0x559b('0x2b')],function(_0x169d66){return _0x169d66[_0x559b('0x2c')][_0x559b('0x35')]['value']===_0x42db95;});if(_0x293c6d){logger['info'](_0x559b('0x38'));return BPromise[_0x559b('0x31')]({'id':_0x293c6d[_0x559b('0x2c')]['id']['value'],'name':_0x293c6d[_0x559b('0x2c')][_0x559b('0xe')][_0x559b('0x2e')],'phone':_0x293c6d[_0x559b('0x2c')][_0x559b('0x35')][_0x559b('0x2e')]});}}else{logger[_0x559b('0xc')](_0x559b('0x39'));return request({'form':{'method':_0x559b('0x3a'),'input_type':_0x559b('0x1f'),'response_type':'JSON','rest_data':JSON['stringify']({'session':_0x43cd2c['id'],'module_name':'Contacts','name_value_list':[{'name':_0x559b('0x3b'),'value':_0x4bef5a!==_0x559b('0x3c')?_0x4bef5a:util[_0x559b('0x21')](_0x559b('0x3d'),_0x42db95)},{'name':_0x559b('0x35'),'value':_0x42db95}]})}})[_0x559b('0x2a')](function(_0x141dce){logger['info'](_0x559b('0x3e'));return BPromise[_0x559b('0x31')]({'id':_0x141dce['id'],'name':_0x141dce[_0x559b('0x2b')][_0x559b('0x3b')][_0x559b('0x2e')],'phone':_0x141dce[_0x559b('0x2b')][_0x559b('0x35')]['value']});});}});}function request(_0x223b37){logger[_0x559b('0x3f')](_0x559b('0x40'),JSON[_0x559b('0x25')](_0x223b37));return rp(_['merge'](def,_0x223b37));}function getTags(_0x4142d7,_0x2d2085){var _0x437584=[];if(_0x4142d7&&_0x4142d7[_0x559b('0x36')]>0x0){_0x437584=_['map'](_0x4142d7,_0x2d2085);}return _0x437584;}function getCustomFields(_0x195f0c,_0x1c32a7){var _0x43b304=[];var _0x25164a={'custom_fields':[]};if(_0x195f0c[_0x559b('0x36')]>0x0){_[_0x559b('0x1b')](_0x195f0c,function(_0x41b6e5){if(_0x41b6e5[_0x559b('0x41')]==='string'&&_0x41b6e5['nameField']&&!_0x41b6e5[_0x559b('0x42')]){_0x25164a[_0x41b6e5['nameField']['toLowerCase']()]=_0x41b6e5[_0x559b('0x43')]['toString']();}else if(_0x41b6e5[_0x559b('0x41')]==='string'&&_0x41b6e5[_0x559b('0x1e')]&&_0x41b6e5[_0x559b('0x42')]){_0x25164a['custom_fields'][_0x559b('0x1d')]({'id':_0x41b6e5[_0x559b('0x1e')],'value':_0x41b6e5[_0x559b('0x43')]['toString']()});}else if(_0x41b6e5[_0x559b('0x41')]===_0x559b('0x44')&&_0x41b6e5[_0x559b('0x1c')]&&_0x41b6e5[_0x559b('0x1e')]&&_0x41b6e5[_0x559b('0x42')]){_0x1c32a7[_0x41b6e5[_0x559b('0x1c')]]&&_0x25164a[_0x559b('0x45')][_0x559b('0x1d')]({'id':_0x41b6e5[_0x559b('0x1e')],'value':_0x1c32a7[_0x41b6e5[_0x559b('0x1c')]][_0x559b('0x23')]()});}else if(_0x41b6e5[_0x559b('0x41')]===_0x559b('0x46')&&_0x41b6e5[_0x559b('0x47')]&&_0x41b6e5[_0x559b('0x47')][_0x559b('0xe')]&&_0x41b6e5[_0x559b('0x1e')]&&_0x41b6e5['customField']){_0x1c32a7[_0x41b6e5[_0x559b('0x47')][_0x559b('0xe')][_0x559b('0x48')]()]&&_0x25164a['custom_fields']['push']({'id':_0x41b6e5[_0x559b('0x1e')],'value':_0x1c32a7[_0x41b6e5[_0x559b('0x47')]['name'][_0x559b('0x48')]()][_0x559b('0x23')]()});}});}return _0x25164a;}function getConnection(_0xd69b8){return request({'method':_0x559b('0xa'),'form':{'method':'login','input_type':'JSON','response_type':'JSON','rest_data':JSON[_0x559b('0x25')]({'user_auth':{'user_name':_0xd69b8[_0x559b('0x49')],'password':_0xd69b8['password'],'encryption':'PLAIN'},'application':_0x559b('0x4a')})}})[_0x559b('0x2a')](function(_0xc6a2cf){var _0x13436a=_0xc6a2cf;if(_0x13436a['id']){def[_0x559b('0x4b')]=_0x13436a['id'];return BPromise[_0x559b('0x31')](_0x13436a);}else{throw new Error(util['format'](_0x559b('0x4c'),_0xd69b8['id']));}});}function setRelationship(_0x5d0b47,_0x38780f,_0x39ade2,_0x596b28){return request({'form':{'method':_0x559b('0x4d'),'input_type':_0x559b('0x1f'),'response_type':_0x559b('0x1f'),'rest_data':JSON[_0x559b('0x25')]({'session':_0x5d0b47['id'],'module_name':_0x559b('0x20'),'module_id':_0x39ade2['id'],'link_field_name':_0x596b28,'related_ids':[_0x38780f['id']]})}});}exports[_0x559b('0x4e')]=function(_0x35c819,_0x39116e,_0x1a2ae7,_0x45a371,_0x1fc02b,_0x12385f){var _0x38e92d,_0x3ba7b6,_0x4834e9,_0x578b92;_0x12385f[_0x559b('0x4f')]=intUtil[_0x559b('0x50')](_0x12385f[_0x559b('0x4f')]);_0x12385f[_0x559b('0x51')]=intUtil['stripTrailingSlash'](_0x12385f[_0x559b('0x51')]);def[_0x559b('0x52')]=util[_0x559b('0x21')](_0x559b('0x53'),_0x12385f[_0x559b('0x4f')]);if(_0x1fc02b&&_0x1fc02b['monitor_format']){logger[_0x559b('0xc')](_0x559b('0x54'),_0x559b('0x55'));_0x39116e[_0x559b('0x56')]=util['format'](_0x559b('0x57'),_0x12385f[_0x559b('0x51')],_0x39116e[_0x559b('0x58')],md5(_0x39116e[_0x559b('0x58')]));}else{_0x39116e[_0x559b('0x56')]='';}return getConnection(_0x12385f)[_0x559b('0x2a')](function(_0x43ce19){_0x578b92=_0x43ce19;return getUser(_0x12385f,_0x45a371[_0x559b('0xe')],_0x578b92);})[_0x559b('0x2a')](function(_0x20a30f){_0x38e92d=_0x20a30f;logger[_0x559b('0xc')](_0x559b('0x59'),_0x38e92d['id']);return getEndUser(_0x12385f,_0x39116e['calleridname'],_0x39116e['calleridnum'],_0x578b92);})[_0x559b('0x2a')](function(_0x17d720){_0x3ba7b6=_0x17d720;logger[_0x559b('0xc')]('The\x20Enduser\x20ID\x20is:',_0x3ba7b6['id']);return getTicket(_0x12385f,_0x38e92d,_0x3ba7b6,_0x1a2ae7,_0x39116e,_0x1a2ae7[_0x559b('0x5a')],_0x578b92,_0x559b('0x5b'));})['then'](function(_0x42db5f){_0x4834e9=_0x42db5f;logger[_0x559b('0xc')](_0x559b('0x5c'));logger['info'](_0x559b('0x5d'),_0x4834e9['id']);return setRelationship(_0x578b92,_0x38e92d,_0x4834e9,_0x559b('0x5e'));})[_0x559b('0x2a')](function(){return setRelationship(_0x578b92,_0x3ba7b6,_0x4834e9,'contacts');})[_0x559b('0x2a')](function(){return getServerInfo(_0x578b92);})[_0x559b('0x2a')](function(_0x1a3d78){var _0x3534ba=parseInt(_0x1a3d78[_0x559b('0x5f')]['charAt'](0x0));var _0x36ebef=util['format'](_0x559b('0x60'),_0x12385f[_0x559b('0x4f')],_0x4834e9['id']);if(_0x3534ba>0x6){_0x36ebef=util[_0x559b('0x21')]('%s/#bwc/index.php?module=Calls&action=EditView&record=%s',_0x12385f['remoteUri'],_0x4834e9['id']);}logger['info']('[QUEUE]',_0x559b('0x61'));emit(util['format'](_0x559b('0x62'),_0x45a371[_0x559b('0xe')]),_0x559b('0x63'),{'uri':_0x36ebef});})[_0x559b('0x64')](function(_0x2aae0a){logger['error'](_0x559b('0x54'),JSON[_0x559b('0x25')](_0x2aae0a));});};exports[_0x559b('0x65')]=function(_0x4a8152,_0x2add65,_0x1d4171,_0x3e6e4c,_0x3e030a,_0x568431,_0x3a499e){var _0x98fefb,_0x2fc859,_0xd8b0e7,_0x3a6ddb;_0x568431[_0x559b('0x4f')]=intUtil[_0x559b('0x50')](_0x568431[_0x559b('0x4f')]);_0x568431[_0x559b('0x51')]=intUtil[_0x559b('0x50')](_0x568431[_0x559b('0x51')]);def['uri']=util[_0x559b('0x21')](_0x559b('0x53'),_0x568431['remoteUri']);if(_0x3a499e&&_0x3a499e['recordingFormat']&&_0x3a499e[_0x559b('0x66')]!==_0x559b('0x67')){logger[_0x559b('0xc')](_0x559b('0x68'),_0x559b('0x55'));_0x2add65[_0x559b('0x56')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x568431[_0x559b('0x51')],_0x2add65[_0x559b('0x58')],md5(_0x2add65['uniqueid']));}return getConnection(_0x568431)[_0x559b('0x2a')](function(_0x4b04fe){_0x3a6ddb=_0x4b04fe;return getUser(_0x568431,_0x3e6e4c[_0x559b('0xe')],_0x3a6ddb);})[_0x559b('0x2a')](function(_0x53ca51){_0x98fefb=_0x53ca51;logger[_0x559b('0xc')](_0x559b('0x59'),_0x98fefb['id']);return getEndUser(_0x568431,_0x2add65[_0x559b('0x69')],_0x2add65['destcalleridnum'],_0x3a6ddb);})[_0x559b('0x2a')](function(_0x527588){_0x2fc859=_0x527588;logger['info'](_0x559b('0x6a'),_0x2fc859['id']);return getTicket(_0x568431,_0x98fefb,_0x2fc859,_0x1d4171,_0x2add65,_0x1d4171['Fields'],_0x3a6ddb,_0x559b('0x6b'));})[_0x559b('0x2a')](function(_0x58cb60){_0xd8b0e7=_0x58cb60;logger[_0x559b('0xc')](_0x559b('0x5c'));logger[_0x559b('0xc')]('The\x20Ticket\x20ID\x20is:',_0xd8b0e7['id']);return setRelationship(_0x3a6ddb,_0x98fefb,_0xd8b0e7,'users');})['then'](function(){return setRelationship(_0x3a6ddb,_0x2fc859,_0xd8b0e7,_0x559b('0x6c'));})['then'](function(){return getServerInfo(_0x3a6ddb);})[_0x559b('0x2a')](function(_0x3c2647){var _0x5c2ef6=parseInt(_0x3c2647['version']['charAt'](0x0));var _0x14f5ec=util[_0x559b('0x21')](_0x559b('0x60'),_0x568431[_0x559b('0x4f')],_0xd8b0e7['id']);if(_0x5c2ef6>0x6){_0x14f5ec=util[_0x559b('0x21')](_0x559b('0x6d'),_0x568431[_0x559b('0x4f')],_0xd8b0e7['id']);}logger[_0x559b('0xc')](_0x559b('0x68'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x559b('0x21')](_0x559b('0x62'),_0x3e6e4c[_0x559b('0xe')]),'trigger:browser:url',{'uri':_0x14f5ec});})[_0x559b('0x64')](function(_0x5476d8){logger[_0x559b('0x6e')]('[OUTBOUND]',JSON['stringify'](_0x5476d8));});};exports[_0x559b('0x6f')]=function(_0xe4292d,_0x5c1adb,_0xf35b47,_0x598cd0,_0x2091aa,_0x389526){var _0x59bac0,_0x289b41,_0x34eadb,_0x4d3e36;_0x389526[_0x559b('0x4f')]=intUtil[_0x559b('0x50')](_0x389526[_0x559b('0x4f')]);_0x389526['serverUrl']=intUtil[_0x559b('0x50')](_0x389526[_0x559b('0x51')]);def[_0x559b('0x52')]=util['format'](_0x559b('0x53'),_0x389526['remoteUri']);if(_0x2091aa&&_0x2091aa[_0x559b('0x70')]){logger[_0x559b('0xc')](_0x559b('0x71'),_0x559b('0x55'));_0x5c1adb[_0x559b('0x56')]=util[_0x559b('0x21')](_0x559b('0x57'),_0x389526[_0x559b('0x51')],_0x5c1adb[_0x559b('0x58')],md5(_0x5c1adb[_0x559b('0x58')]));}else{_0x5c1adb[_0x559b('0x56')]='';}return getConnection(_0x389526)[_0x559b('0x2a')](function(_0x28871c){_0x4d3e36=_0x28871c;if(!_['isNil'](_0x598cd0)){return getUser(_0x389526,_0x598cd0[_0x559b('0xe')],_0x4d3e36);}else{return getUser(_0x389526,null,_0x4d3e36);}})['then'](function(_0x3727b5){_0x59bac0=_0x3727b5;logger[_0x559b('0xc')]('The\x20User\x20ID\x20is:',_0x59bac0['id']);return getEndUser(_0x389526,_0x5c1adb['calleridname'],_0x5c1adb[_0x559b('0x72')],_0x4d3e36);})['then'](function(_0x4eb7ce){_0x289b41=_0x4eb7ce;logger[_0x559b('0xc')](_0x559b('0x6a'),_0x289b41['id']);return getTicket(_0x389526,_0x59bac0,_0x289b41,_0xf35b47,_0x5c1adb,_0xf35b47[_0x559b('0x5a')],_0x4d3e36,'Inbound');})[_0x559b('0x2a')](function(_0x29a216){_0x34eadb=_0x29a216;logger[_0x559b('0xc')](_0x559b('0x5c'));logger[_0x559b('0xc')](_0x559b('0x5d'),_0x34eadb['id']);return setRelationship(_0x4d3e36,_0x59bac0,_0x34eadb,_0x559b('0x5e'));})[_0x559b('0x2a')](function(){return setRelationship(_0x4d3e36,_0x289b41,_0x34eadb,'contacts');})['then'](function(){return getServerInfo(_0x4d3e36);})[_0x559b('0x64')](function(_0x1cf19d){logger['error']('[ABANDONED]',JSON[_0x559b('0x25')](_0x1cf19d));});};