Built motion from commit 9e1399f3.|2.5.37
[motion2.git] / server / services / ami / trigger / integration / sugarcrm.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xe1ef=['%s/service/v4_1/rest.php','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','Ticket\x20created!','users','contacts','version','charAt','trigger:browser:url','catch','error','outbound','uri','recordingFormat','[OUTBOUND]','destcalleridname','destcalleridnum','Outbound','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','unmanaged','monitor_format','lastevent','toUpperCase','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Inbound','request-promise','bluebird','md5','ioredis','../../../../config/environment','../../../../config/logger','sugarcrm','redis','defaults','localhost','info','Creating\x20new\x20ticket...','name','getString','Subjects','assigned_user_id','Descriptions','date_start','toISOString','duration_hours','duration_minutes','parent_id','parent_type','parent_name','direction','length','forEach','push','idField','variableName','set_entry','JSON','stringify','Calls','apiKey','toString','get_server_info','isNil','Employees','format','INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200','user_name','then','find','entry_list','name_value_list','resolve','value','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','user_id','Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!','get_entry_list','contacts.phone_home\x20=\x20\x22%s\x22','phone_home','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Contacts','first_name','<unknown>','Enduser\x20created.','debug','merge','map','type','string','customField','nameField','content','custom_fields','customVariable','Variable','toLowerCase','POST','login','username','password','xCALLY\x20Motion\x20integration','Account\x20%d\x20is\x20not\x20valid','set_relationship','queue','remoteUri','stripTrailingSlash','serverUrl'];(function(_0x2c8a32,_0x46f29e){var _0x22b3d7=function(_0x4d681a){while(--_0x4d681a){_0x2c8a32['push'](_0x2c8a32['shift']());}};_0x22b3d7(++_0x46f29e);}(_0xe1ef,0x181));var _0xfe1e=function(_0x4714b5,_0x44715c){_0x4714b5=_0x4714b5-0x0;var _0x1c9570=_0xe1ef[_0x4714b5];return _0x1c9570;};'use strict';var _=require('lodash');var rp=require(_0xfe1e('0x0'));var BPromise=require(_0xfe1e('0x1'));var md5=require(_0xfe1e('0x2'));var util=require('util');var Redis=require(_0xfe1e('0x3'));var intUtil=require('./util');var config=require(_0xfe1e('0x4'));var logger=require(_0xfe1e('0x5'))(_0xfe1e('0x6'));config[_0xfe1e('0x7')]=_[_0xfe1e('0x8')](config[_0xfe1e('0x7')],{'host':_0xfe1e('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xfe1e('0x7')]));var def={'method':'POST','json':!![]};function emit(_0x2a7ae7,_0x23edb4,_0x4c9753){io['to'](_0x2a7ae7)['emit'](_0x23edb4,_0x4c9753);}function getTicket(_0x346d3f,_0x355161,_0x380693,_0x45d994,_0x35aeb5,_0x5cf391,_0x558bce,_0x58fd42){logger[_0xfe1e('0xa')](_0xfe1e('0xb'));var _0x1685ed=new Date();var _0x4e86a7=[{'name':_0xfe1e('0xc'),'value':intUtil[_0xfe1e('0xd')](_0x45d994[_0xfe1e('0xe')],_0x35aeb5,'\x20')},{'name':_0xfe1e('0xf'),'value':_0x355161['id']},{'name':'created_by','value':_0x355161['id']},{'name':'description','value':intUtil[_0xfe1e('0xd')](_0x45d994[_0xfe1e('0x10')],_0x35aeb5,'\x0a')},{'name':_0xfe1e('0x11'),'value':_0x1685ed[_0xfe1e('0x12')]()['slice'](0x0,0x13)['replace']('T','\x20')},{'name':_0xfe1e('0x13'),'value':'0'},{'name':_0xfe1e('0x14'),'value':'15'},{'name':_0xfe1e('0x15'),'value':_0x380693['id']},{'name':_0xfe1e('0x16'),'value':'Contacts'},{'name':_0xfe1e('0x17'),'value':_0x380693['name']},{'name':_0xfe1e('0x18'),'value':_0x58fd42}];if(_0x5cf391[_0xfe1e('0x19')]){_[_0xfe1e('0x1a')](_0x5cf391,function(_0x39fb09){if(_0x35aeb5[_0x39fb09['variableName']]){_0x4e86a7[_0xfe1e('0x1b')]({'name':_0x39fb09[_0xfe1e('0x1c')],'value':_0x35aeb5[_0x39fb09[_0xfe1e('0x1d')]]});}});}return request({'form':{'method':_0xfe1e('0x1e'),'input_type':_0xfe1e('0x1f'),'response_type':_0xfe1e('0x1f'),'rest_data':JSON[_0xfe1e('0x20')]({'session':_0x558bce['id'],'module_name':_0xfe1e('0x21'),'name_value_list':_0x4e86a7})}});}function getAuth(_0x21fa40){return util['format']('Basic\x20%s',new Buffer(_0x21fa40[_0xfe1e('0x22')]+':X')[_0xfe1e('0x23')]('base64'));}function getServerInfo(_0x70e8d4){return request({'form':{'method':_0xfe1e('0x24'),'input_type':_0xfe1e('0x1f'),'response_type':_0xfe1e('0x1f'),'rest_data':JSON[_0xfe1e('0x20')]({'session':_0x70e8d4['id']})}});}function getUser(_0x35ccf2,_0x378288,_0x306c0d){if(!_[_0xfe1e('0x25')](_0x378288)){logger[_0xfe1e('0xa')]('Getting\x20agent\x20with\x20name',_0x378288);return request({'form':{'method':'get_entry_list','input_type':_0xfe1e('0x1f'),'response_type':_0xfe1e('0x1f'),'rest_data':JSON[_0xfe1e('0x20')]({'session':_0x306c0d['id'],'module_name':_0xfe1e('0x26'),'query':util[_0xfe1e('0x27')](_0xfe1e('0x28'),_0x378288),'order_by':'','offset':'0','select_fields':['id',_0xfe1e('0xc'),_0xfe1e('0x29')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0xfe1e('0x2a')](function(_0x14675c){if(_0x14675c['entry_list']['length']){var _0x170937=_[_0xfe1e('0x2b')](_0x14675c[_0xfe1e('0x2c')],function(_0x48f8b8){return _0x48f8b8[_0xfe1e('0x2d')][_0xfe1e('0x29')]['value']===_0x378288;});if(_0x170937){logger['info']('Agent\x20found!');return BPromise[_0xfe1e('0x2e')]({'id':_0x170937[_0xfe1e('0x2d')]['id'][_0xfe1e('0x2f')],'name':_0x170937[_0xfe1e('0x2d')][_0xfe1e('0xc')]['value']});}}logger[_0xfe1e('0xa')](_0xfe1e('0x30'));return BPromise['resolve']({'id':_0x306c0d[_0xfe1e('0x2d')][_0xfe1e('0x31')][_0xfe1e('0x2f')],'name':_0x306c0d[_0xfe1e('0x2d')][_0xfe1e('0x29')][_0xfe1e('0x2f')]});});}else{logger[_0xfe1e('0xa')](_0xfe1e('0x32'));return BPromise[_0xfe1e('0x2e')]({'id':_0x306c0d[_0xfe1e('0x2d')][_0xfe1e('0x31')]['value'],'name':_0x306c0d[_0xfe1e('0x2d')][_0xfe1e('0x29')][_0xfe1e('0x2f')]});}}function getEndUser(_0x46339f,_0xb434e9,_0x18b1f6,_0x5dd522){logger[_0xfe1e('0xa')]('Searching\x20enduser\x20with\x20phone',_0x18b1f6);return request({'form':{'method':_0xfe1e('0x33'),'input_type':_0xfe1e('0x1f'),'response_type':_0xfe1e('0x1f'),'rest_data':JSON[_0xfe1e('0x20')]({'session':_0x5dd522['id'],'module_name':'Contacts','query':util[_0xfe1e('0x27')](_0xfe1e('0x34'),_0x18b1f6),'order_by':'','offset':'0','select_fields':['id',_0xfe1e('0xc'),'phone_home'],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})['then'](function(_0x4b44b7){if(_0x4b44b7[_0xfe1e('0x2c')][_0xfe1e('0x19')]){var _0x3dd43b=_[_0xfe1e('0x2b')](_0x4b44b7[_0xfe1e('0x2c')],function(_0x1b3b92){return _0x1b3b92['name_value_list'][_0xfe1e('0x35')][_0xfe1e('0x2f')]===_0x18b1f6;});if(_0x3dd43b){logger[_0xfe1e('0xa')](_0xfe1e('0x36'));return BPromise[_0xfe1e('0x2e')]({'id':_0x3dd43b[_0xfe1e('0x2d')]['id'][_0xfe1e('0x2f')],'name':_0x3dd43b['name_value_list'][_0xfe1e('0xc')][_0xfe1e('0x2f')],'phone':_0x3dd43b[_0xfe1e('0x2d')][_0xfe1e('0x35')]['value']});}}else{logger[_0xfe1e('0xa')](_0xfe1e('0x37'));return request({'form':{'method':_0xfe1e('0x1e'),'input_type':_0xfe1e('0x1f'),'response_type':_0xfe1e('0x1f'),'rest_data':JSON[_0xfe1e('0x20')]({'session':_0x5dd522['id'],'module_name':_0xfe1e('0x38'),'name_value_list':[{'name':_0xfe1e('0x39'),'value':_0xb434e9!==_0xfe1e('0x3a')?_0xb434e9:util[_0xfe1e('0x27')]('Caller\x20-\x20%s',_0x18b1f6)},{'name':_0xfe1e('0x35'),'value':_0x18b1f6}]})}})[_0xfe1e('0x2a')](function(_0x2e5d1f){logger[_0xfe1e('0xa')](_0xfe1e('0x3b'));return BPromise[_0xfe1e('0x2e')]({'id':_0x2e5d1f['id'],'name':_0x2e5d1f[_0xfe1e('0x2c')]['first_name'][_0xfe1e('0x2f')],'phone':_0x2e5d1f['entry_list']['phone_home']['value']});});}});}function request(_0x5207ce){logger[_0xfe1e('0x3c')]('[HTTP]',JSON[_0xfe1e('0x20')](_0x5207ce));return rp(_[_0xfe1e('0x3d')](def,_0x5207ce));}function getTags(_0x5a55d3,_0xa6843c){var _0x160679=[];if(_0x5a55d3&&_0x5a55d3[_0xfe1e('0x19')]>0x0){_0x160679=_[_0xfe1e('0x3e')](_0x5a55d3,_0xa6843c);}return _0x160679;}function getCustomFields(_0x567a6b,_0x535cff){var _0x5f2667=[];var _0x25cf56={'custom_fields':[]};if(_0x567a6b[_0xfe1e('0x19')]>0x0){_[_0xfe1e('0x1a')](_0x567a6b,function(_0x4490d3){if(_0x4490d3[_0xfe1e('0x3f')]===_0xfe1e('0x40')&&_0x4490d3['nameField']&&!_0x4490d3[_0xfe1e('0x41')]){_0x25cf56[_0x4490d3[_0xfe1e('0x42')]['toLowerCase']()]=_0x4490d3[_0xfe1e('0x43')][_0xfe1e('0x23')]();}else if(_0x4490d3[_0xfe1e('0x3f')]===_0xfe1e('0x40')&&_0x4490d3[_0xfe1e('0x1c')]&&_0x4490d3[_0xfe1e('0x41')]){_0x25cf56[_0xfe1e('0x44')][_0xfe1e('0x1b')]({'id':_0x4490d3[_0xfe1e('0x1c')],'value':_0x4490d3[_0xfe1e('0x43')][_0xfe1e('0x23')]()});}else if(_0x4490d3[_0xfe1e('0x3f')]==='variable'&&_0x4490d3['variableName']&&_0x4490d3[_0xfe1e('0x1c')]&&_0x4490d3[_0xfe1e('0x41')]){_0x535cff[_0x4490d3[_0xfe1e('0x1d')]]&&_0x25cf56[_0xfe1e('0x44')]['push']({'id':_0x4490d3['idField'],'value':_0x535cff[_0x4490d3[_0xfe1e('0x1d')]]['toString']()});}else if(_0x4490d3[_0xfe1e('0x3f')]===_0xfe1e('0x45')&&_0x4490d3[_0xfe1e('0x46')]&&_0x4490d3[_0xfe1e('0x46')][_0xfe1e('0xc')]&&_0x4490d3[_0xfe1e('0x1c')]&&_0x4490d3[_0xfe1e('0x41')]){_0x535cff[_0x4490d3[_0xfe1e('0x46')]['name'][_0xfe1e('0x47')]()]&&_0x25cf56[_0xfe1e('0x44')]['push']({'id':_0x4490d3[_0xfe1e('0x1c')],'value':_0x535cff[_0x4490d3['Variable'][_0xfe1e('0xc')][_0xfe1e('0x47')]()][_0xfe1e('0x23')]()});}});}return _0x25cf56;}function getConnection(_0x4cff86){return request({'method':_0xfe1e('0x48'),'form':{'method':_0xfe1e('0x49'),'input_type':'JSON','response_type':_0xfe1e('0x1f'),'rest_data':JSON[_0xfe1e('0x20')]({'user_auth':{'user_name':_0x4cff86[_0xfe1e('0x4a')],'password':_0x4cff86[_0xfe1e('0x4b')],'encryption':'PLAIN'},'application':_0xfe1e('0x4c')})}})[_0xfe1e('0x2a')](function(_0x5667f2){var _0x232435=_0x5667f2;if(_0x232435['id']){def['sessionID']=_0x232435['id'];return BPromise[_0xfe1e('0x2e')](_0x232435);}else{throw new Error(util[_0xfe1e('0x27')](_0xfe1e('0x4d'),_0x4cff86['id']));}});}function setRelationship(_0x1520f0,_0x1e22eb,_0x4fcc20,_0x43c915){return request({'form':{'method':_0xfe1e('0x4e'),'input_type':_0xfe1e('0x1f'),'response_type':_0xfe1e('0x1f'),'rest_data':JSON[_0xfe1e('0x20')]({'session':_0x1520f0['id'],'module_name':_0xfe1e('0x21'),'module_id':_0x4fcc20['id'],'link_field_name':_0x43c915,'related_ids':[_0x1e22eb['id']],'name_value_list':[],'delete':0x0})}});}exports[_0xfe1e('0x4f')]=function(_0x3c224c,_0x1b1ea1,_0x5cf9b3,_0x513b8d,_0x391644,_0x4b4161){var _0x1e0b6c,_0x7c5021,_0x4e2237,_0x404a4f;_0x4b4161[_0xfe1e('0x50')]=intUtil[_0xfe1e('0x51')](_0x4b4161[_0xfe1e('0x50')]);_0x4b4161['serverUrl']=intUtil['stripTrailingSlash'](_0x4b4161[_0xfe1e('0x52')]);def['uri']=util['format'](_0xfe1e('0x53'),_0x4b4161[_0xfe1e('0x50')]);if(_0x391644&&_0x391644['monitor_format']){logger[_0xfe1e('0xa')](_0xfe1e('0x54'),_0xfe1e('0x55'));_0x1b1ea1[_0xfe1e('0x56')]=util[_0xfe1e('0x27')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4b4161[_0xfe1e('0x52')],_0x1b1ea1[_0xfe1e('0x57')],md5(_0x1b1ea1[_0xfe1e('0x57')]));}else{_0x1b1ea1[_0xfe1e('0x56')]='';}return getConnection(_0x4b4161)[_0xfe1e('0x2a')](function(_0x27bdec){_0x404a4f=_0x27bdec;return getUser(_0x4b4161,_0x513b8d['name'],_0x404a4f);})['then'](function(_0x275faa){_0x1e0b6c=_0x275faa;logger[_0xfe1e('0xa')](_0xfe1e('0x58'),_0x1e0b6c['id']);return getEndUser(_0x4b4161,_0x1b1ea1[_0xfe1e('0x59')],_0x1b1ea1[_0xfe1e('0x5a')],_0x404a4f);})[_0xfe1e('0x2a')](function(_0x15bcf0){_0x7c5021=_0x15bcf0;logger[_0xfe1e('0xa')](_0xfe1e('0x5b'),_0x7c5021['id']);return getTicket(_0x4b4161,_0x1e0b6c,_0x7c5021,_0x5cf9b3,_0x1b1ea1,_0x5cf9b3[_0xfe1e('0x5c')],_0x404a4f,'Inbound');})[_0xfe1e('0x2a')](function(_0x26d379){_0x4e2237=_0x26d379;logger[_0xfe1e('0xa')](_0xfe1e('0x5d'));logger[_0xfe1e('0xa')]('The\x20Ticket\x20ID\x20is:',_0x4e2237['id']);return setRelationship(_0x404a4f,_0x1e0b6c,_0x4e2237,_0xfe1e('0x5e'));})[_0xfe1e('0x2a')](function(){return setRelationship(_0x404a4f,_0x7c5021,_0x4e2237,_0xfe1e('0x5f'));})['then'](function(){return getServerInfo(_0x404a4f);})[_0xfe1e('0x2a')](function(_0x1d324d){var _0x45c808=parseInt(_0x1d324d[_0xfe1e('0x60')][_0xfe1e('0x61')](0x0));var _0x14b519=util[_0xfe1e('0x27')]('%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s',_0x4b4161[_0xfe1e('0x50')],_0x4e2237['id']);if(_0x45c808>0x6){_0x14b519=util['format']('%s/#bwc/index.php?module=Calls&action=EditView&record=%s',_0x4b4161[_0xfe1e('0x50')],_0x4e2237['id']);}logger[_0xfe1e('0xa')](_0xfe1e('0x54'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xfe1e('0x27')]('user:%s',_0x513b8d[_0xfe1e('0xc')]),_0xfe1e('0x62'),{'uri':_0x14b519});})[_0xfe1e('0x63')](function(_0xa7306a){logger[_0xfe1e('0x64')](_0xfe1e('0x54'),JSON[_0xfe1e('0x20')](_0xa7306a));});};exports[_0xfe1e('0x65')]=function(_0x35c4e9,_0x124a91,_0xb3fa2f,_0x230958,_0x2f0b37,_0x34daf5,_0x55e503){var _0x5cbc6d,_0x147f77,_0x645bfe,_0xa738da;_0x34daf5[_0xfe1e('0x50')]=intUtil[_0xfe1e('0x51')](_0x34daf5[_0xfe1e('0x50')]);_0x34daf5[_0xfe1e('0x52')]=intUtil['stripTrailingSlash'](_0x34daf5[_0xfe1e('0x52')]);def[_0xfe1e('0x66')]=util[_0xfe1e('0x27')](_0xfe1e('0x53'),_0x34daf5[_0xfe1e('0x50')]);if(_0x55e503&&_0x55e503['recordingFormat']&&_0x55e503[_0xfe1e('0x67')]!=='none'){logger[_0xfe1e('0xa')](_0xfe1e('0x68'),'Recording\x20is\x20enabled!');_0x124a91['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x34daf5['serverUrl'],_0x124a91[_0xfe1e('0x57')],md5(_0x124a91[_0xfe1e('0x57')]));}return getConnection(_0x34daf5)[_0xfe1e('0x2a')](function(_0x1ec5af){_0xa738da=_0x1ec5af;return getUser(_0x34daf5,_0x230958['name'],_0xa738da);})[_0xfe1e('0x2a')](function(_0x55006b){_0x5cbc6d=_0x55006b;logger['info'](_0xfe1e('0x58'),_0x5cbc6d['id']);return getEndUser(_0x34daf5,_0x124a91[_0xfe1e('0x69')],_0x124a91[_0xfe1e('0x6a')],_0xa738da);})['then'](function(_0x21237c){_0x147f77=_0x21237c;logger[_0xfe1e('0xa')]('The\x20Enduser\x20ID\x20is:',_0x147f77['id']);return getTicket(_0x34daf5,_0x5cbc6d,_0x147f77,_0xb3fa2f,_0x124a91,_0xb3fa2f[_0xfe1e('0x5c')],_0xa738da,_0xfe1e('0x6b'));})[_0xfe1e('0x2a')](function(_0x47fa38){_0x645bfe=_0x47fa38;logger[_0xfe1e('0xa')]('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x645bfe['id']);return setRelationship(_0xa738da,_0x5cbc6d,_0x645bfe,_0xfe1e('0x5e'));})['then'](function(){return setRelationship(_0xa738da,_0x147f77,_0x645bfe,_0xfe1e('0x5f'));})[_0xfe1e('0x2a')](function(){return getServerInfo(_0xa738da);})[_0xfe1e('0x2a')](function(_0x527725){var _0x4cd68e=parseInt(_0x527725['version'][_0xfe1e('0x61')](0x0));var _0x4797b3=util['format']('%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s',_0x34daf5[_0xfe1e('0x50')],_0x645bfe['id']);if(_0x4cd68e>0x6){_0x4797b3=util[_0xfe1e('0x27')](_0xfe1e('0x6c'),_0x34daf5[_0xfe1e('0x50')],_0x645bfe['id']);}logger[_0xfe1e('0xa')](_0xfe1e('0x68'),_0xfe1e('0x6d'));emit(util[_0xfe1e('0x27')](_0xfe1e('0x6e'),_0x2309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