server/services/ami/trigger/integration/vtiger.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xd4bc=['Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','userId','admin','Searching\x20end\x20user\x20with\x20phone','GET','Enduser\x20found!','firstname','lastname','create','Contacts','then','phone','getEndUser','accessKey','getchallenge','login','Account\x20%d\x20is\x20not\x20valid','getConnection','[HTTP]','queue','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','The\x20User\x20ID\x20is:','calleridnum','Fields','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','split','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','email','destcalleridname','destcalleridnum','unmanaged','lastevent','toUpperCase','calleridname','The\x20Enduser\x20ID\x20is:','lodash','bluebird','ioredis','./util','../../../../config/environment','../../../../config/logger','vTiger','redis','localhost','socket.io-emitter','length','type','string','content','toString','variable','variableName','idField','Variable','name','toLowerCase','Creating\x20new\x20ticket...','merge','Normal','Open','getString','Subjects','POST','%s/webservice.php','remoteUri','username','sessionName','HelpDesk','stringify','success','format','error','catch','statusCode','[vTiger],\x20%s,\x20%s,\x20%s','validateEmail','info','query','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','result','Agent\x20found!','resolve','last_name'];(function(_0x573910,_0x3e0250){var _0xdd948=function(_0x28a94d){while(--_0x28a94d){_0x573910['push'](_0x573910['shift']());}};_0xdd948(++_0x3e0250);}(_0xd4bc,0x1ba));var _0xcd4b=function(_0x819464,_0x46fc91){_0x819464=_0x819464-0x0;var _0x49dcc0=_0xd4bc[_0x819464];return _0x49dcc0;};'use strict';var _=require(_0xcd4b('0x0'));var rp=require('request-promise');var BPromise=require(_0xcd4b('0x1'));var md5=require('md5');var util=require('util');var Redis=require(_0xcd4b('0x2'));var intUtil=require(_0xcd4b('0x3'));var config=require(_0xcd4b('0x4'));var logger=require(_0xcd4b('0x5'))(_0xcd4b('0x6'));config[_0xcd4b('0x7')]=_['defaults'](config[_0xcd4b('0x7')],{'host':_0xcd4b('0x8'),'port':0x18eb});var io=require(_0xcd4b('0x9'))(new Redis(config[_0xcd4b('0x7')]));function emit(_0x5e120f,_0x19a577,_0x2b43df){io['to'](_0x5e120f)['emit'](_0x19a577,_0x2b43df);}function getCustomFields(_0x1bdeed,_0x58a7cf){var _0x14aabc={};if(_0x1bdeed[_0xcd4b('0xa')]>0x0){_['forEach'](_0x1bdeed,function(_0x2f2d0e){if(_0x2f2d0e[_0xcd4b('0xb')]===_0xcd4b('0xc')&&_0x2f2d0e['idField']){_0x14aabc[_0x2f2d0e['idField']]=_0x2f2d0e[_0xcd4b('0xd')][_0xcd4b('0xe')]();}else if(_0x2f2d0e[_0xcd4b('0xb')]===_0xcd4b('0xf')&&_0x2f2d0e[_0xcd4b('0x10')]&&_0x2f2d0e[_0xcd4b('0x11')]&&_0x58a7cf[_0x2f2d0e[_0xcd4b('0x10')]]){_0x14aabc[_0x2f2d0e[_0xcd4b('0x11')]]=_0x58a7cf[_0x2f2d0e['variableName']][_0xcd4b('0xe')]();}else if(_0x2f2d0e[_0xcd4b('0xb')]==='customVariable'&&_0x2f2d0e[_0xcd4b('0x12')]&&_0x2f2d0e[_0xcd4b('0x12')][_0xcd4b('0x13')]&&_0x2f2d0e[_0xcd4b('0x11')]&&_0x58a7cf[_0x2f2d0e[_0xcd4b('0x12')]['name'][_0xcd4b('0x14')]()]){_0x14aabc[_0x2f2d0e[_0xcd4b('0x11')]]=_0x58a7cf[_0x2f2d0e['Variable'][_0xcd4b('0x13')][_0xcd4b('0x14')]()]['toString']();}});}return _0x14aabc;}function createTicket(_0x3e3efb,_0x559b90,_0x297c68,_0x37cf89,_0x4a584f,_0x113fea,_0x4ad6e6){logger['info'](_0xcd4b('0x15'));var _0x491dca=_[_0xcd4b('0x16')]({'parent_id':'','assigned_user_id':_0x559b90['id'],'ticketpriorities':_0xcd4b('0x17'),'ticketstatus':_0xcd4b('0x18'),'ticket_title':intUtil[_0xcd4b('0x19')](_0x37cf89[_0xcd4b('0x1a')],_0x4a584f,'\x20'),'description':intUtil[_0xcd4b('0x19')](_0x37cf89['Descriptions'],_0x4a584f,'\x0a'),'contact_id':_0x297c68['id']},getCustomFields(_0x113fea,_0x4a584f));var _0x4279c3={'method':_0xcd4b('0x1b'),'uri':util['format'](_0xcd4b('0x1c'),_0x3e3efb[_0xcd4b('0x1d')]),'form':{'operation':'create','username':_0x3e3efb[_0xcd4b('0x1e')],'sessionName':_0x4ad6e6[_0xcd4b('0x1f')],'elementType':_0xcd4b('0x20'),'element':JSON[_0xcd4b('0x21')](_0x491dca)},'json':!![]};return request(_0x4279c3)['then'](function(_0x5ab96b){if(_0x5ab96b[_0xcd4b('0x22')]){return BPromise['resolve']({'id':_0x5ab96b['result']['id']});}else{throw new Error(util[_0xcd4b('0x23')]('Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s',JSON[_0xcd4b('0x21')](_0x5ab96b[_0xcd4b('0x24')])));}})[_0xcd4b('0x25')](function(_0x26182e){var _0x24345e=_0x26182e[_0xcd4b('0x26')]||0x1f4;logger[_0xcd4b('0x24')](_0xcd4b('0x27'),'createTicket',_0x24345e,JSON[_0xcd4b('0x21')](_0x26182e));});}function getUser(_0x252e2d,_0x33f0ff,_0x32d25f){if(intUtil[_0xcd4b('0x28')](_0x33f0ff)){logger[_0xcd4b('0x29')]('Getting\x20agent\x20with\x20email',_0x33f0ff);return request({'method':'GET','uri':util[_0xcd4b('0x23')]('%s/webservice.php',_0x252e2d['remoteUri']),'qs':{'operation':_0xcd4b('0x2a'),'username':_0x252e2d['username'],'sessionName':_0x32d25f[_0xcd4b('0x1f')],'query':util[_0xcd4b('0x23')](_0xcd4b('0x2b'),_0x33f0ff)},'json':!![]})['then'](function(_0x53d471){if(_0x53d471[_0xcd4b('0x22')]&&_0x53d471[_0xcd4b('0x2c')]['length']){logger[_0xcd4b('0x29')](_0xcd4b('0x2d'));return BPromise[_0xcd4b('0x2e')]({'id':_0x53d471[_0xcd4b('0x2c')][0x0]['id'],'email':_0x53d471[_0xcd4b('0x2c')][0x0]['email1'],'name':_0x53d471[_0xcd4b('0x2c')][0x0]['first_name']+'\x20'+_0x53d471[_0xcd4b('0x2c')][_0xcd4b('0x2f')]});}else{logger['info'](_0xcd4b('0x30'));return BPromise[_0xcd4b('0x2e')]({'id':_0x32d25f[_0xcd4b('0x31')],'email':_0x252e2d[_0xcd4b('0x1e')],'name':_0xcd4b('0x32')});}})[_0xcd4b('0x25')](function(_0x408df9){var _0x206c05=_0x408df9[_0xcd4b('0x26')]||0x1f4;logger[_0xcd4b('0x24')]('[vTiger],\x20%s,\x20%s,\x20%s','getUser',_0x206c05,JSON[_0xcd4b('0x21')](_0x408df9));});}else{logger[_0xcd4b('0x29')](_0xcd4b('0x30'));return BPromise[_0xcd4b('0x2e')]({'id':_0x32d25f[_0xcd4b('0x31')],'email':_0x252e2d[_0xcd4b('0x1e')],'name':_0xcd4b('0x32')})[_0xcd4b('0x25')](function(_0x51af87){var _0x447380=_0x51af87[_0xcd4b('0x26')]||0x1f4;logger['error'](_0xcd4b('0x27'),'getUser',_0x447380,JSON['stringify'](_0x51af87));});}}function getEndUser(_0x29fbc4,_0x36a79f,_0x3f4910,_0x392e59){logger[_0xcd4b('0x29')](_0xcd4b('0x33'),_0x3f4910);return request({'method':_0xcd4b('0x34'),'uri':util[_0xcd4b('0x23')](_0xcd4b('0x1c'),_0x29fbc4[_0xcd4b('0x1d')]),'qs':{'operation':_0xcd4b('0x2a'),'username':_0x29fbc4[_0xcd4b('0x1e')],'sessionName':_0x392e59[_0xcd4b('0x1f')],'query':util[_0xcd4b('0x23')]('SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;',_0x3f4910,_0x3f4910,_0x3f4910,_0x3f4910,_0x3f4910)},'json':!![]})['then'](function(_0xa81d73){if(_0xa81d73['success']&&_0xa81d73[_0xcd4b('0x2c')]['length']){logger['info'](_0xcd4b('0x35'));return BPromise['resolve']({'id':_0xa81d73[_0xcd4b('0x2c')][0x0]['id'],'name':_0xa81d73['result'][0x0][_0xcd4b('0x36')]+'\x20'+_0xa81d73[_0xcd4b('0x2c')][0x0][_0xcd4b('0x37')],'phone':_0x3f4910});}else{logger[_0xcd4b('0x29')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'method':_0xcd4b('0x1b'),'uri':util[_0xcd4b('0x23')](_0xcd4b('0x1c'),_0x29fbc4[_0xcd4b('0x1d')]),'form':{'operation':_0xcd4b('0x38'),'sessionName':_0x392e59[_0xcd4b('0x1f')],'elementType':_0xcd4b('0x39'),'element':JSON[_0xcd4b('0x21')]({'lastname':_0x36a79f,'phone':_0x3f4910,'assigned_user_id':'\x20'})},'json':!![]})[_0xcd4b('0x3a')](function(_0x374c10){logger[_0xcd4b('0x29')]('Enduser\x20created.');return BPromise['resolve']({'id':_0x374c10[_0xcd4b('0x2c')]['id'],'name':_0x374c10[_0xcd4b('0x2c')][_0xcd4b('0x37')],'phone':_0x374c10['result'][_0xcd4b('0x3b')]});})['catch'](function(_0x1b0df4){var _0x523e7d=_0x1b0df4[_0xcd4b('0x26')]||0x1f4;logger['error'](_0xcd4b('0x27'),_0xcd4b('0x3c'),_0x523e7d,JSON[_0xcd4b('0x21')](_0x1b0df4));});}});}function getConnection(_0x46d8da){var _0x4022f2=_0x46d8da[_0xcd4b('0x1e')];var _0x4089ac=_0x46d8da[_0xcd4b('0x3d')];return request({'method':_0xcd4b('0x34'),'uri':util['format'](_0xcd4b('0x1c'),_0x46d8da['remoteUri']),'qs':{'operation':_0xcd4b('0x3e'),'username':_0x4022f2},'json':!![]})[_0xcd4b('0x3a')](function(_0x3b3519){if(_0x3b3519[_0xcd4b('0x22')]){return request({'method':_0xcd4b('0x1b'),'uri':util['format'](_0xcd4b('0x1c'),_0x46d8da['remoteUri']),'form':{'operation':_0xcd4b('0x3f'),'username':_0x4022f2,'accessKey':md5(_0x3b3519['result']['token']+_0x4089ac)},'json':!![]});}})['then'](function(_0x47d2e7){if(_0x47d2e7['success']){return BPromise[_0xcd4b('0x2e')](_0x47d2e7[_0xcd4b('0x2c')]);}else{throw new Error(util['format'](_0xcd4b('0x40'),_0x46d8da['id']));}})['catch'](function(_0x2c1059){var _0x5136bf=_0x2c1059[_0xcd4b('0x26')]||0x1f4;logger[_0xcd4b('0x24')](_0xcd4b('0x27'),_0xcd4b('0x41'),_0x5136bf,JSON['stringify'](_0x2c1059));});}function request(_0x539ee6){logger[_0xcd4b('0x29')](_0xcd4b('0x42'),JSON['stringify'](_0x539ee6));return rp(_0x539ee6);}exports[_0xcd4b('0x43')]=function(_0x401fd,_0x36e0be,_0x3f2cc5,_0x14cf4d,_0x36c1c1,_0xf210dc){var _0x124d9c,_0x2f4da3,_0x2b283e,_0xead46a;_0xf210dc[_0xcd4b('0x1d')]=intUtil['stripTrailingSlash'](_0xf210dc[_0xcd4b('0x1d')]);if(_0x36c1c1&&_0x36c1c1[_0xcd4b('0x44')]){logger[_0xcd4b('0x29')](_0xcd4b('0x45'),'Recording\x20is\x20enabled!');_0x36e0be[_0xcd4b('0x46')]=util[_0xcd4b('0x23')](_0xcd4b('0x47'),_0xf210dc[_0xcd4b('0x48')],_0x36e0be[_0xcd4b('0x49')],md5(_0x36e0be['uniqueid']));}else{_0x36e0be[_0xcd4b('0x46')]='';}return getConnection(_0xf210dc)[_0xcd4b('0x3a')](function(_0x4bb8ee){_0xead46a=_0x4bb8ee;return getUser(_0xf210dc,_0x14cf4d['email'],_0xead46a);})[_0xcd4b('0x3a')](function(_0x3f96ed){_0x124d9c=_0x3f96ed;logger[_0xcd4b('0x29')](_0xcd4b('0x4a'),_0x124d9c['id']);return getEndUser(_0xf210dc,_0x36e0be['calleridname'],_0x36e0be[_0xcd4b('0x4b')],_0xead46a);})[_0xcd4b('0x3a')](function(_0x429706){_0x2f4da3=_0x429706;logger[_0xcd4b('0x29')]('The\x20Enduser\x20ID\x20is:',_0x2f4da3['id']);return createTicket(_0xf210dc,_0x124d9c,_0x2f4da3,_0x3f2cc5,_0x36e0be,_0x3f2cc5[_0xcd4b('0x4c')],_0xead46a);})[_0xcd4b('0x3a')](function(_0x2dd6de){_0x2b283e=_0x2dd6de;logger['info'](_0xcd4b('0x4d'));logger[_0xcd4b('0x29')](_0xcd4b('0x4e'),_0x2b283e['id']);var _0xdfd200=util['format'](_0xcd4b('0x4f'),_0xf210dc[_0xcd4b('0x1d')],_[_0xcd4b('0x50')](_0x2b283e['id'],'x')[0x1]);logger[_0xcd4b('0x29')](_0xcd4b('0x45'),_0xcd4b('0x51'));emit(util[_0xcd4b('0x23')](_0xcd4b('0x52'),_0x14cf4d[_0xcd4b('0x13')]),_0xcd4b('0x53'),{'uri':_0xdfd200});})['catch'](function(_0x6213d6){logger[_0xcd4b('0x24')](_0xcd4b('0x45'),JSON[_0xcd4b('0x21')](_0x6213d6));});};exports[_0xcd4b('0x54')]=function(_0x424cf2,_0x2b70c7,_0x4b91a3,_0xd2258e,_0xfbc828,_0x41bfd6,_0x51ff50){var _0x2e3e75,_0xb60501,_0x51e268,_0x2d3751;_0x41bfd6['remoteUri']=intUtil[_0xcd4b('0x55')](_0x41bfd6[_0xcd4b('0x1d')]);_0x41bfd6['serverUrl']=intUtil[_0xcd4b('0x55')](_0x41bfd6['serverUrl']);if(_0x51ff50&&_0x51ff50[_0xcd4b('0x56')]&&_0x51ff50[_0xcd4b('0x56')]!==_0xcd4b('0x57')){logger['info'](_0xcd4b('0x58'),_0xcd4b('0x59'));_0x2b70c7[_0xcd4b('0x46')]=util[_0xcd4b('0x23')](_0xcd4b('0x47'),_0x41bfd6[_0xcd4b('0x48')],_0x2b70c7[_0xcd4b('0x49')],md5(_0x2b70c7[_0xcd4b('0x49')]));}return getConnection(_0x41bfd6)[_0xcd4b('0x3a')](function(_0x54349e){_0x2d3751=_0x54349e;return getUser(_0x41bfd6,_0xd2258e[_0xcd4b('0x5a')],_0x2d3751);})[_0xcd4b('0x3a')](function(_0x4d12c1){_0x2e3e75=_0x4d12c1;logger['info'](_0xcd4b('0x4a'),_0x2e3e75['id']);return getEndUser(_0x41bfd6,_0x2b70c7[_0xcd4b('0x5b')],_0x2b70c7[_0xcd4b('0x5c')],_0x2d3751);})[_0xcd4b('0x3a')](function(_0x40c56b){_0xb60501=_0x40c56b;logger['info']('The\x20Enduser\x20ID\x20is:',_0xb60501['id']);return createTicket(_0x41bfd6,_0x2e3e75,_0xb60501,_0x4b91a3,_0x2b70c7,_0x4b91a3['Fields'],_0x2d3751);})[_0xcd4b('0x3a')](function(_0x12f575){_0x51e268=_0x12f575;logger[_0xcd4b('0x29')](_0xcd4b('0x4d'));logger['info'](_0xcd4b('0x4e'),_0x51e268['id']);var _0x2422ff=util[_0xcd4b('0x23')](_0xcd4b('0x4f'),_0x41bfd6[_0xcd4b('0x1d')],_[_0xcd4b('0x50')](_0x51e268['id'],'x')[0x1]);logger['info'](_0xcd4b('0x58'),_0xcd4b('0x51'));emit(util[_0xcd4b('0x23')](_0xcd4b('0x52'),_0xd2258e[_0xcd4b('0x13')]),_0xcd4b('0x53'),{'uri':_0x2422ff});})['catch'](function(_0x173ef6){logger['error'](_0xcd4b('0x58'),JSON['stringify'](_0x173ef6));});};exports[_0xcd4b('0x5d')]=function(_0x17aef3,_0x5d634b,_0x428cdc,_0x3428b2,_0x38d1aa,_0x1d9678){var _0xb61379,_0x2e31e5,_0x585c13,_0x25894a;_0x1d9678[_0xcd4b('0x1d')]=intUtil[_0xcd4b('0x55')](_0x1d9678[_0xcd4b('0x1d')]);_0x1d9678[_0xcd4b('0x48')]=intUtil[_0xcd4b('0x55')](_0x1d9678['serverUrl']);if(_0x38d1aa&&_0x38d1aa[_0xcd4b('0x44')]){logger[_0xcd4b('0x29')]('['+_0x5d634b[_0xcd4b('0x5e')][_0xcd4b('0x5f')]()+']',_0xcd4b('0x59'));_0x5d634b[_0xcd4b('0x46')]=util['format'](_0xcd4b('0x47'),_0x1d9678['serverUrl'],_0x5d634b['uniqueid'],md5(_0x5d634b[_0xcd4b('0x49')]));}else{_0x5d634b['recordingURL']='';}return getConnection(_0x1d9678)[_0xcd4b('0x3a')](function(_0x16a844){_0x25894a=_0x16a844;return getUser(_0x1d9678,'',_0x25894a);})[_0xcd4b('0x3a')](function(_0x135d90){_0xb61379=_0x135d90;logger['info'](_0xcd4b('0x4a'),_0xb61379['id']);return getEndUser(_0x1d9678,_0x5d634b[_0xcd4b('0x60')],_0x5d634b['calleridnum'],_0x25894a);})['then'](function(_0x37ef3d){_0x2e31e5=_0x37ef3d;logger[_0xcd4b('0x29')](_0xcd4b('0x61'),_0x2e31e5['id']);return createTicket(_0x1d9678,_0xb61379,_0x2e31e5,_0x428cdc,_0x5d634b,_0x428cdc[_0xcd4b('0x4c')],_0x25894a);})[_0xcd4b('0x3a')](function(_0x18bc59){_0x585c13=_0x18bc59;logger[_0xcd4b('0x29')]('Ticket\x20created!');logger[_0xcd4b('0x29')](_0xcd4b('0x4e'),_0x585c13['id']);})['catch'](function(_0x201490){logger[_0xcd4b('0x24')]('['+_0x5d634b['lastevent'][_0xcd4b('0x5f')]()+']',JSON[_0xcd4b('0x21')](_0x201490));});};