18 var _0x34e8=['user:%s','trigger:browser:url','[QUEUE]','outbound','serverUrl','recordingFormat','[OUTBOUND]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','monitor_format','[ABANDONED]','lodash','request-promise','bluebird','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','vTiger','redis','defaults','localhost','emit','length','forEach','type','string','idField','content','toString','variable','variableName','customVariable','Variable','name','info','Creating\x20new\x20ticket...','merge','Open','getString','Descriptions','%s/webservice.php','remoteUri','username','sessionName','stringify','then','resolve','result','catch','statusCode','error','[vTiger],\x20%s,\x20%s,\x20%s','validateEmail','GET','format','query','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','Agent\x20found!','email1','first_name','last_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','admin','getUser','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','Enduser\x20found!','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','phone','accessKey','success','login','token','Account\x20%d\x20is\x20not\x20valid','[HTTP]','queue','stripTrailingSlash','Recording\x20is\x20enabled!','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','Fields','The\x20Ticket\x20ID\x20is:','split','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...'];(function(_0x502c7d,_0x2f1285){var _0x30b7ed=function(_0x2d92f3){while(--_0x2d92f3){_0x502c7d['push'](_0x502c7d['shift']());}};_0x30b7ed(++_0x2f1285);}(_0x34e8,0x12c));var _0x834e=function(_0x7a828f,_0xc61c69){_0x7a828f=_0x7a828f-0x0;var _0x59ec32=_0x34e8[_0x7a828f];return _0x59ec32;};'use strict';var _=require(_0x834e('0x0'));var rp=require(_0x834e('0x1'));var BPromise=require(_0x834e('0x2'));var md5=require(_0x834e('0x3'));var util=require('util');var Redis=require(_0x834e('0x4'));var intUtil=require(_0x834e('0x5'));var config=require(_0x834e('0x6'));var logger=require(_0x834e('0x7'))(_0x834e('0x8'));config[_0x834e('0x9')]=_[_0x834e('0xa')](config['redis'],{'host':_0x834e('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x834e('0x9')]));function emit(_0x3cc2e3,_0x3a3ef6,_0x2e69e2){io['to'](_0x3cc2e3)[_0x834e('0xc')](_0x3a3ef6,_0x2e69e2);}function getCustomFields(_0x23501c,_0x363786){var _0x1af45a={};if(_0x23501c[_0x834e('0xd')]>0x0){_[_0x834e('0xe')](_0x23501c,function(_0x1e41fe){if(_0x1e41fe[_0x834e('0xf')]===_0x834e('0x10')&&_0x1e41fe[_0x834e('0x11')]){_0x1af45a[_0x1e41fe[_0x834e('0x11')]]=_0x1e41fe[_0x834e('0x12')][_0x834e('0x13')]();}else if(_0x1e41fe['type']===_0x834e('0x14')&&_0x1e41fe[_0x834e('0x15')]&&_0x1e41fe['idField']&&_0x363786[_0x1e41fe[_0x834e('0x15')]]){_0x1af45a[_0x1e41fe[_0x834e('0x11')]]=_0x363786[_0x1e41fe[_0x834e('0x15')]][_0x834e('0x13')]();}else if(_0x1e41fe['type']===_0x834e('0x16')&&_0x1e41fe[_0x834e('0x17')]&&_0x1e41fe['Variable'][_0x834e('0x18')]&&_0x1e41fe['idField']&&_0x363786[_0x1e41fe[_0x834e('0x17')][_0x834e('0x18')]['toLowerCase']()]){_0x1af45a[_0x1e41fe[_0x834e('0x11')]]=_0x363786[_0x1e41fe[_0x834e('0x17')][_0x834e('0x18')]['toLowerCase']()][_0x834e('0x13')]();}});}return _0x1af45a;}function createTicket(_0x211e9a,_0x34e41a,_0xb993a1,_0x237947,_0x254677,_0x1dd214,_0x595515){logger[_0x834e('0x19')](_0x834e('0x1a'));var _0x113ff4=_[_0x834e('0x1b')]({'parent_id':'','assigned_user_id':_0x34e41a['id'],'ticketpriorities':'Normal','ticketstatus':_0x834e('0x1c'),'ticket_title':intUtil[_0x834e('0x1d')](_0x237947['Subjects'],_0x254677,'\x20'),'description':intUtil[_0x834e('0x1d')](_0x237947[_0x834e('0x1e')],_0x254677,'\x0a'),'contact_id':_0xb993a1['id']},getCustomFields(_0x1dd214,_0x254677));var _0x8d406e={'method':'POST','uri':util['format'](_0x834e('0x1f'),_0x211e9a[_0x834e('0x20')]),'form':{'operation':'create','username':_0x211e9a[_0x834e('0x21')],'sessionName':_0x595515[_0x834e('0x22')],'elementType':'HelpDesk','element':JSON[_0x834e('0x23')](_0x113ff4)},'json':!![]};return request(_0x8d406e)[_0x834e('0x24')](function(_0x338636){if(_0x338636['success']){return BPromise[_0x834e('0x25')]({'id':_0x338636[_0x834e('0x26')]['id']});}else{throw new Error(util['format']('Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s',JSON[_0x834e('0x23')](_0x338636['error'])));}})[_0x834e('0x27')](function(_0x3f1b0b){var _0x3db026=_0x3f1b0b[_0x834e('0x28')]||0x1f4;logger[_0x834e('0x29')](_0x834e('0x2a'),'createTicket',_0x3db026,JSON['stringify'](_0x3f1b0b));});}function getUser(_0x4dc64a,_0x58c1d7,_0x2c7a8d){if(intUtil[_0x834e('0x2b')](_0x58c1d7)){logger[_0x834e('0x19')]('Getting\x20agent\x20with\x20email',_0x58c1d7);return request({'method':_0x834e('0x2c'),'uri':util[_0x834e('0x2d')](_0x834e('0x1f'),_0x4dc64a[_0x834e('0x20')]),'qs':{'operation':_0x834e('0x2e'),'username':_0x4dc64a[_0x834e('0x21')],'sessionName':_0x2c7a8d[_0x834e('0x22')],'query':util[_0x834e('0x2d')](_0x834e('0x2f'),_0x58c1d7)},'json':!![]})['then'](function(_0xef9ec2){if(_0xef9ec2['success']&&_0xef9ec2[_0x834e('0x26')][_0x834e('0xd')]){logger[_0x834e('0x19')](_0x834e('0x30'));return BPromise[_0x834e('0x25')]({'id':_0xef9ec2[_0x834e('0x26')][0x0]['id'],'email':_0xef9ec2[_0x834e('0x26')][0x0][_0x834e('0x31')],'name':_0xef9ec2[_0x834e('0x26')][0x0][_0x834e('0x32')]+'\x20'+_0xef9ec2['result'][_0x834e('0x33')]});}else{logger[_0x834e('0x19')](_0x834e('0x34'));return BPromise[_0x834e('0x25')]({'id':_0x2c7a8d['userId'],'email':_0x4dc64a[_0x834e('0x21')],'name':_0x834e('0x35')});}})['catch'](function(_0x496533){var _0x59385a=_0x496533[_0x834e('0x28')]||0x1f4;logger[_0x834e('0x29')](_0x834e('0x2a'),_0x834e('0x36'),_0x59385a,JSON[_0x834e('0x23')](_0x496533));});}else{logger[_0x834e('0x19')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise[_0x834e('0x25')]({'id':_0x2c7a8d['userId'],'email':_0x4dc64a[_0x834e('0x21')],'name':_0x834e('0x35')})['catch'](function(_0x18ac3b){var _0x2f56c7=_0x18ac3b['statusCode']||0x1f4;logger['error'](_0x834e('0x2a'),_0x834e('0x36'),_0x2f56c7,JSON[_0x834e('0x23')](_0x18ac3b));});}}function getEndUser(_0x130c23,_0x3c49bd,_0x4ca43c,_0x1c5ed6){logger['info']('Searching\x20end\x20user\x20with\x20phone',_0x4ca43c);return request({'method':_0x834e('0x2c'),'uri':util['format'](_0x834e('0x1f'),_0x130c23[_0x834e('0x20')]),'qs':{'operation':_0x834e('0x2e'),'username':_0x130c23[_0x834e('0x21')],'sessionName':_0x1c5ed6[_0x834e('0x22')],'query':util['format'](_0x834e('0x37'),_0x4ca43c,_0x4ca43c,_0x4ca43c,_0x4ca43c,_0x4ca43c)},'json':!![]})[_0x834e('0x24')](function(_0x38f266){if(_0x38f266['success']&&_0x38f266[_0x834e('0x26')][_0x834e('0xd')]){logger['info'](_0x834e('0x38'));return BPromise['resolve']({'id':_0x38f266[_0x834e('0x26')][0x0]['id'],'name':_0x38f266[_0x834e('0x26')][0x0]['firstname']+'\x20'+_0x38f266['result'][0x0][_0x834e('0x39')],'phone':_0x4ca43c});}else{logger[_0x834e('0x19')](_0x834e('0x3a'));return request({'method':_0x834e('0x3b'),'uri':util[_0x834e('0x2d')](_0x834e('0x1f'),_0x130c23[_0x834e('0x20')]),'form':{'operation':'create','sessionName':_0x1c5ed6[_0x834e('0x22')],'elementType':'Contacts','element':JSON[_0x834e('0x23')]({'lastname':_0x3c49bd,'phone':_0x4ca43c,'assigned_user_id':'\x20'})},'json':!![]})['then'](function(_0x1df5b0){logger['info'](_0x834e('0x3c'));return BPromise[_0x834e('0x25')]({'id':_0x1df5b0['result']['id'],'name':_0x1df5b0[_0x834e('0x26')][_0x834e('0x39')],'phone':_0x1df5b0[_0x834e('0x26')][_0x834e('0x3d')]});})[_0x834e('0x27')](function(_0x1a7149){var _0xfa28da=_0x1a7149[_0x834e('0x28')]||0x1f4;logger[_0x834e('0x29')](_0x834e('0x2a'),'getEndUser',_0xfa28da,JSON[_0x834e('0x23')](_0x1a7149));});}});}function getConnection(_0x6fff27){var _0x47a8a9=_0x6fff27[_0x834e('0x21')];var _0x42fd90=_0x6fff27[_0x834e('0x3e')];return request({'method':_0x834e('0x2c'),'uri':util[_0x834e('0x2d')](_0x834e('0x1f'),_0x6fff27['remoteUri']),'qs':{'operation':'getchallenge','username':_0x47a8a9},'json':!![]})[_0x834e('0x24')](function(_0x1a5444){if(_0x1a5444[_0x834e('0x3f')]){return request({'method':_0x834e('0x3b'),'uri':util[_0x834e('0x2d')](_0x834e('0x1f'),_0x6fff27[_0x834e('0x20')]),'form':{'operation':_0x834e('0x40'),'username':_0x47a8a9,'accessKey':md5(_0x1a5444[_0x834e('0x26')][_0x834e('0x41')]+_0x42fd90)},'json':!![]});}})[_0x834e('0x24')](function(_0x385435){if(_0x385435[_0x834e('0x3f')]){return BPromise[_0x834e('0x25')](_0x385435[_0x834e('0x26')]);}else{throw new Error(util[_0x834e('0x2d')](_0x834e('0x42'),_0x6fff27['id']));}})[_0x834e('0x27')](function(_0x420841){var _0x1adf86=_0x420841['statusCode']||0x1f4;logger[_0x834e('0x29')](_0x834e('0x2a'),'getConnection',_0x1adf86,JSON[_0x834e('0x23')](_0x420841));});}function request(_0x3b0988){logger['info'](_0x834e('0x43'),JSON[_0x834e('0x23')](_0x3b0988));return rp(_0x3b0988);}exports[_0x834e('0x44')]=function(_0x35636e,_0x4288e4,_0xb77aab,_0x4549ba,_0x4a8b32,_0x1ad7fe){var _0x8bc6c6,_0x3e0550,_0x363675,_0x86ad2b;_0x1ad7fe[_0x834e('0x20')]=intUtil[_0x834e('0x45')](_0x1ad7fe[_0x834e('0x20')]);if(_0x4a8b32&&_0x4a8b32['monitor_format']){logger[_0x834e('0x19')]('[QUEUE]',_0x834e('0x46'));_0x4288e4['recordingURL']=util[_0x834e('0x2d')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1ad7fe['serverUrl'],_0x4288e4[_0x834e('0x47')],md5(_0x4288e4[_0x834e('0x47')]));}else{_0x4288e4['recordingURL']='';}return getConnection(_0x1ad7fe)['then'](function(_0x2c8155){_0x86ad2b=_0x2c8155;return getUser(_0x1ad7fe,_0x4549ba[_0x834e('0x48')],_0x86ad2b);})[_0x834e('0x24')](function(_0x387365){_0x8bc6c6=_0x387365;logger[_0x834e('0x19')](_0x834e('0x49'),_0x8bc6c6['id']);return getEndUser(_0x1ad7fe,_0x4288e4[_0x834e('0x4a')],_0x4288e4[_0x834e('0x4b')],_0x86ad2b);})['then'](function(_0x142334){_0x3e0550=_0x142334;logger[_0x834e('0x19')]('The\x20Enduser\x20ID\x20is:',_0x3e0550['id']);return createTicket(_0x1ad7fe,_0x8bc6c6,_0x3e0550,_0xb77aab,_0x4288e4,_0xb77aab[_0x834e('0x4c')],_0x86ad2b);})['then'](function(_0x3e58ef){_0x363675=_0x3e58ef;logger[_0x834e('0x19')]('Ticket\x20created!');logger[_0x834e('0x19')](_0x834e('0x4d'),_0x363675['id']);var _0x2de29a=util[_0x834e('0x2d')]('%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT',_0x1ad7fe[_0x834e('0x20')],_[_0x834e('0x4e')](_0x363675['id'],'x')[0x1]);logger[_0x834e('0x19')]('[QUEUE]',_0x834e('0x4f'));emit(util[_0x834e('0x2d')](_0x834e('0x50'),_0x4549ba[_0x834e('0x18')]),_0x834e('0x51'),{'uri':_0x2de29a});})[_0x834e('0x27')](function(_0x3a1426){logger[_0x834e('0x29')](_0x834e('0x52'),JSON[_0x834e('0x23')](_0x3a1426));});};exports[_0x834e('0x53')]=function(_0x1dfa95,_0x1b7045,_0x1659c8,_0x460a7a,_0x17b8e3,_0x297cce,_0x14ed83){var _0x193a15,_0x3e3467,_0xed4081,_0x2cb233;_0x297cce['remoteUri']=intUtil[_0x834e('0x45')](_0x297cce[_0x834e('0x20')]);_0x297cce[_0x834e('0x54')]=intUtil[_0x834e('0x45')](_0x297cce['serverUrl']);if(_0x14ed83&&_0x14ed83[_0x834e('0x55')]&&_0x14ed83['recordingFormat']!=='none'){logger[_0x834e('0x19')](_0x834e('0x56'),_0x834e('0x46'));_0x1b7045[_0x834e('0x57')]=util[_0x834e('0x2d')](_0x834e('0x58'),_0x297cce[_0x834e('0x54')],_0x1b7045[_0x834e('0x47')],md5(_0x1b7045['uniqueid']));}return getConnection(_0x297cce)[_0x834e('0x24')](function(_0x5a99e6){_0x2cb233=_0x5a99e6;return getUser(_0x297cce,_0x460a7a[_0x834e('0x48')],_0x2cb233);})[_0x834e('0x24')](function(_0x514fe5){_0x193a15=_0x514fe5;logger['info'](_0x834e('0x49'),_0x193a15['id']);return getEndUser(_0x297cce,_0x1b7045[_0x834e('0x59')],_0x1b7045[_0x834e('0x5a')],_0x2cb233);})[_0x834e('0x24')](function(_0x2c41bd){_0x3e3467=_0x2c41bd;logger['info'](_0x834e('0x5b'),_0x3e3467['id']);return createTicket(_0x297cce,_0x193a15,_0x3e3467,_0x1659c8,_0x1b7045,_0x1659c8[_0x834e('0x4c')],_0x2cb233);})[_0x834e('0x24')](function(_0x228a60){_0xed4081=_0x228a60;logger[_0x834e('0x19')](_0x834e('0x5c'));logger[_0x834e('0x19')](_0x834e('0x4d'),_0xed4081['id']);var _0x376f72=util[_0x834e('0x2d')]('%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT',_0x297cce[_0x834e('0x20')],_[_0x834e('0x4e')](_0xed4081['id'],'x')[0x1]);logger[_0x834e('0x19')](_0x834e('0x56'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x834e('0x2d')]('user:%s',_0x460a7a['name']),'trigger:browser:url',{'uri':_0x376f72});})[_0x834e('0x27')](function(_0x332d8f){logger['error'](_0x834e('0x56'),JSON[_0x834e('0x23')](_0x332d8f));});};exports['abandoned']=function(_0x353246,_0x18ccb2,_0x4b88e7,_0x5df169,_0x346be5,_0x2a42a3){var _0x8bc7d9,_0x44c909,_0x1d8e7,_0x493239;_0x2a42a3[_0x834e('0x20')]=intUtil['stripTrailingSlash'](_0x2a42a3[_0x834e('0x20')]);_0x2a42a3[_0x834e('0x54')]=intUtil[_0x834e('0x45')](_0x2a42a3['serverUrl']);if(_0x346be5&&_0x346be5[_0x834e('0x5d')]){logger[_0x834e('0x19')]('[ABANDONED]',_0x834e('0x46'));_0x18ccb2[_0x834e('0x57')]=util[_0x834e('0x2d')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2a42a3[_0x834e('0x54')],_0x18ccb2[_0x834e('0x47')],md5(_0x18ccb2[_0x834e('0x47')]));}else{_0x18ccb2[_0x834e('0x57')]='';}return getConnection(_0x2a42a3)[_0x834e('0x24')](function(_0x29bfd7){_0x493239=_0x29bfd7;return getUser(_0x2a42a3,'',_0x493239);})[_0x834e('0x24')](function(_0x23b5d9){_0x8bc7d9=_0x23b5d9;logger[_0x834e('0x19')](_0x834e('0x49'),_0x8bc7d9['id']);return getEndUser(_0x2a42a3,_0x18ccb2['calleridname'],_0x18ccb2['calleridnum'],_0x493239);})['then'](function(_0x36ede9){_0x44c909=_0x36ede9;logger[_0x834e('0x19')](_0x834e('0x5b'),_0x44c909['id']);return createTicket(_0x2a42a3,_0x8bc7d9,_0x44c909,_0x4b88e7,_0x18ccb2,_0x4b88e7[_0x834e('0x4c')],_0x493239);})[_0x834e('0x24')](function(_0x5758fb){_0x1d8e7=_0x5758fb;logger['info'](_0x834e('0x5c'));logger[_0x834e('0x19')](_0x834e('0x4d'),_0x1d8e7['id']);})[_0x834e('0x27')](function(_0x40a705){logger['error'](_0x834e('0x5e'),JSON[_0x834e('0x23')](_0x40a705));});};
git://repos.xcallymotion.com / motion2.git / blob