server/services/ami/trigger/integration/vtiger.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7933=['stringify','then','success','result','Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s','error','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','validateEmail','Getting\x20agent\x20with\x20email','GET','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','Agent\x20found!','resolve','last_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','userId','admin','catch','getUser','Searching\x20end\x20user\x20with\x20phone','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','Enduser\x20found!','firstname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Contacts','Enduser\x20created.','lastname','phone','statusCode','accessKey','getchallenge','login','Account\x20%d\x20is\x20not\x20valid','[HTTP]','queue','stripTrailingSlash','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','split','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','The\x20Enduser\x20ID\x20is:','Fields','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','user:%s','trigger:browser:url','lastevent','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','emit','length','forEach','picklist','type','idField','content','toString','variable','variableName','customVariable','Variable','name','toLowerCase','info','Creating\x20new\x20ticket...','Normal','getString','Subjects','Descriptions','format','%s/webservice.php','remoteUri','create','username','sessionName','HelpDesk'];(function(_0x1e427c,_0x19f233){var _0x6bde9=function(_0x557c64){while(--_0x557c64){_0x1e427c['push'](_0x1e427c['shift']());}};_0x6bde9(++_0x19f233);}(_0x7933,0xa6));var _0x3793=function(_0x3397cb,_0x15ecb1){_0x3397cb=_0x3397cb-0x0;var _0x3b26e9=_0x7933[_0x3397cb];return _0x3b26e9;};'use strict';var _=require(_0x3793('0x0'));var rp=require(_0x3793('0x1'));var BPromise=require('bluebird');var md5=require(_0x3793('0x2'));var util=require('util');var Redis=require(_0x3793('0x3'));var intUtil=require(_0x3793('0x4'));var config=require(_0x3793('0x5'));var logger=require(_0x3793('0x6'))('vTiger');config[_0x3793('0x7')]=_[_0x3793('0x8')](config['redis'],{'host':_0x3793('0x9'),'port':0x18eb});var io=require(_0x3793('0xa'))(new Redis(config[_0x3793('0x7')]));function emit(_0x5817d4,_0x1d30ec,_0x12ffaf){io['to'](_0x5817d4)[_0x3793('0xb')](_0x1d30ec,_0x12ffaf);}function getCustomFields(_0x1932a1,_0x3d174a){var _0xd80b94={};if(_0x1932a1[_0x3793('0xc')]>0x0){_[_0x3793('0xd')](_0x1932a1,function(_0x4d72c9){if(_['includes'](['string',_0x3793('0xe')],_0x4d72c9[_0x3793('0xf')])&&_0x4d72c9['idField']){_0xd80b94[_0x4d72c9[_0x3793('0x10')]]=_0x4d72c9[_0x3793('0x11')][_0x3793('0x12')]();}else if(_0x4d72c9[_0x3793('0xf')]===_0x3793('0x13')&&_0x4d72c9[_0x3793('0x14')]&&_0x4d72c9[_0x3793('0x10')]&&_0x3d174a[_0x4d72c9[_0x3793('0x14')]]){_0xd80b94[_0x4d72c9['idField']]=_0x3d174a[_0x4d72c9[_0x3793('0x14')]][_0x3793('0x12')]();}else if(_0x4d72c9[_0x3793('0xf')]===_0x3793('0x15')&&_0x4d72c9['Variable']&&_0x4d72c9[_0x3793('0x16')]['name']&&_0x4d72c9[_0x3793('0x10')]&&_0x3d174a[_0x4d72c9[_0x3793('0x16')][_0x3793('0x17')]['toLowerCase']()]){_0xd80b94[_0x4d72c9[_0x3793('0x10')]]=_0x3d174a[_0x4d72c9[_0x3793('0x16')]['name'][_0x3793('0x18')]()][_0x3793('0x12')]();}});}return _0xd80b94;}function createTicket(_0x3907b8,_0x4d3fc3,_0x48b224,_0x3c57ba,_0x3113f3,_0x30a498,_0xe464b6){logger[_0x3793('0x19')](_0x3793('0x1a'));var _0x10578b=_['merge']({'parent_id':'','assigned_user_id':_0x4d3fc3['id'],'ticketpriorities':_0x3793('0x1b'),'ticketstatus':'Open','ticket_title':intUtil[_0x3793('0x1c')](_0x3c57ba[_0x3793('0x1d')],_0x3113f3,'\x20'),'description':intUtil[_0x3793('0x1c')](_0x3c57ba[_0x3793('0x1e')],_0x3113f3,'\x0a'),'contact_id':_0x48b224['id']},getCustomFields(_0x30a498,_0x3113f3));var _0x475481={'method':'POST','uri':util[_0x3793('0x1f')](_0x3793('0x20'),_0x3907b8[_0x3793('0x21')]),'form':{'operation':_0x3793('0x22'),'username':_0x3907b8[_0x3793('0x23')],'sessionName':_0xe464b6[_0x3793('0x24')],'elementType':_0x3793('0x25'),'element':JSON[_0x3793('0x26')](_0x10578b)},'json':!![]};return request(_0x475481)[_0x3793('0x27')](function(_0x3778ca){if(_0x3778ca[_0x3793('0x28')]){return BPromise['resolve']({'id':_0x3778ca[_0x3793('0x29')]['id']});}else{throw new Error(util[_0x3793('0x1f')](_0x3793('0x2a'),JSON[_0x3793('0x26')](_0x3778ca[_0x3793('0x2b')])));}})['catch'](function(_0x39b4c1){var _0x163d7d=_0x39b4c1['statusCode']||0x1f4;logger[_0x3793('0x2b')](_0x3793('0x2c'),_0x3793('0x2d'),_0x163d7d,JSON['stringify'](_0x39b4c1));});}function getUser(_0x58d535,_0x171c94,_0x1994d3){if(intUtil[_0x3793('0x2e')](_0x171c94)){logger[_0x3793('0x19')](_0x3793('0x2f'),_0x171c94);return request({'method':_0x3793('0x30'),'uri':util[_0x3793('0x1f')](_0x3793('0x20'),_0x58d535['remoteUri']),'qs':{'operation':'query','username':_0x58d535[_0x3793('0x23')],'sessionName':_0x1994d3[_0x3793('0x24')],'query':util[_0x3793('0x1f')](_0x3793('0x31'),_0x171c94)},'json':!![]})[_0x3793('0x27')](function(_0x5992ae){if(_0x5992ae[_0x3793('0x28')]&&_0x5992ae[_0x3793('0x29')]['length']){logger[_0x3793('0x19')](_0x3793('0x32'));return BPromise[_0x3793('0x33')]({'id':_0x5992ae[_0x3793('0x29')][0x0]['id'],'email':_0x5992ae['result'][0x0]['email1'],'name':_0x5992ae[_0x3793('0x29')][0x0]['first_name']+'\x20'+_0x5992ae[_0x3793('0x29')][_0x3793('0x34')]});}else{logger[_0x3793('0x19')](_0x3793('0x35'));return BPromise['resolve']({'id':_0x1994d3[_0x3793('0x36')],'email':_0x58d535['username'],'name':_0x3793('0x37')});}})[_0x3793('0x38')](function(_0x1cd63e){var _0x2082ef=_0x1cd63e['statusCode']||0x1f4;logger[_0x3793('0x2b')](_0x3793('0x2c'),_0x3793('0x39'),_0x2082ef,JSON[_0x3793('0x26')](_0x1cd63e));});}else{logger[_0x3793('0x19')](_0x3793('0x35'));return BPromise[_0x3793('0x33')]({'id':_0x1994d3[_0x3793('0x36')],'email':_0x58d535[_0x3793('0x23')],'name':'admin'})['catch'](function(_0x5aa746){var _0x1760c9=_0x5aa746['statusCode']||0x1f4;logger[_0x3793('0x2b')](_0x3793('0x2c'),_0x3793('0x39'),_0x1760c9,JSON[_0x3793('0x26')](_0x5aa746));});}}function getEndUser(_0x20b2a5,_0xdfe7d0,_0x1af060,_0x17dc66){logger['info'](_0x3793('0x3a'),_0x1af060);return request({'method':_0x3793('0x30'),'uri':util[_0x3793('0x1f')]('%s/webservice.php',_0x20b2a5['remoteUri']),'qs':{'operation':'query','username':_0x20b2a5[_0x3793('0x23')],'sessionName':_0x17dc66['sessionName'],'query':util[_0x3793('0x1f')](_0x3793('0x3b'),_0x1af060,_0x1af060,_0x1af060,_0x1af060,_0x1af060)},'json':!![]})[_0x3793('0x27')](function(_0x216cb7){if(_0x216cb7[_0x3793('0x28')]&&_0x216cb7[_0x3793('0x29')][_0x3793('0xc')]){logger[_0x3793('0x19')](_0x3793('0x3c'));return BPromise[_0x3793('0x33')]({'id':_0x216cb7[_0x3793('0x29')][0x0]['id'],'name':_0x216cb7[_0x3793('0x29')][0x0][_0x3793('0x3d')]+'\x20'+_0x216cb7[_0x3793('0x29')][0x0]['lastname'],'phone':_0x1af060});}else{logger['info'](_0x3793('0x3e'));return request({'method':_0x3793('0x3f'),'uri':util[_0x3793('0x1f')](_0x3793('0x20'),_0x20b2a5[_0x3793('0x21')]),'form':{'operation':_0x3793('0x22'),'sessionName':_0x17dc66['sessionName'],'elementType':_0x3793('0x40'),'element':JSON['stringify']({'lastname':_0xdfe7d0,'phone':_0x1af060,'assigned_user_id':'\x20'})},'json':!![]})[_0x3793('0x27')](function(_0x25e02f){logger['info'](_0x3793('0x41'));return BPromise[_0x3793('0x33')]({'id':_0x25e02f[_0x3793('0x29')]['id'],'name':_0x25e02f[_0x3793('0x29')][_0x3793('0x42')],'phone':_0x25e02f[_0x3793('0x29')][_0x3793('0x43')]});})['catch'](function(_0xe2efbf){var _0x886080=_0xe2efbf[_0x3793('0x44')]||0x1f4;logger[_0x3793('0x2b')](_0x3793('0x2c'),'getEndUser',_0x886080,JSON[_0x3793('0x26')](_0xe2efbf));});}});}function getConnection(_0x25fd59){var _0x5d1ec4=_0x25fd59[_0x3793('0x23')];var _0x24e455=_0x25fd59[_0x3793('0x45')];return request({'method':_0x3793('0x30'),'uri':util['format']('%s/webservice.php',_0x25fd59[_0x3793('0x21')]),'qs':{'operation':_0x3793('0x46'),'username':_0x5d1ec4},'json':!![]})[_0x3793('0x27')](function(_0x41d41e){if(_0x41d41e[_0x3793('0x28')]){return request({'method':_0x3793('0x3f'),'uri':util[_0x3793('0x1f')](_0x3793('0x20'),_0x25fd59[_0x3793('0x21')]),'form':{'operation':_0x3793('0x47'),'username':_0x5d1ec4,'accessKey':md5(_0x41d41e[_0x3793('0x29')]['token']+_0x24e455)},'json':!![]});}})[_0x3793('0x27')](function(_0xb3d55){if(_0xb3d55[_0x3793('0x28')]){return BPromise[_0x3793('0x33')](_0xb3d55['result']);}else{throw new Error(util[_0x3793('0x1f')](_0x3793('0x48'),_0x25fd59['id']));}})[_0x3793('0x38')](function(_0x40ba3d){var _0x57c5d7=_0x40ba3d[_0x3793('0x44')]||0x1f4;logger[_0x3793('0x2b')]('[vTiger],\x20%s,\x20%s,\x20%s','getConnection',_0x57c5d7,JSON[_0x3793('0x26')](_0x40ba3d));});}function request(_0x1cc66a){logger[_0x3793('0x19')](_0x3793('0x49'),JSON['stringify'](_0x1cc66a));return rp(_0x1cc66a);}exports[_0x3793('0x4a')]=function(_0x391192,_0x285b1a,_0x531b4b,_0x2d9703,_0x1f3551,_0x12d2b7){var _0x5cfcac,_0x337773,_0x70871b,_0x15cb46;_0x12d2b7[_0x3793('0x21')]=intUtil[_0x3793('0x4b')](_0x12d2b7[_0x3793('0x21')]);if(_0x1f3551&&_0x1f3551[_0x3793('0x4c')]){logger[_0x3793('0x19')]('[QUEUE]','Recording\x20is\x20enabled!');_0x285b1a[_0x3793('0x4d')]=util[_0x3793('0x1f')](_0x3793('0x4e'),_0x12d2b7[_0x3793('0x4f')],_0x285b1a[_0x3793('0x50')],md5(_0x285b1a[_0x3793('0x50')]));}else{_0x285b1a[_0x3793('0x4d')]='';}return getConnection(_0x12d2b7)['then'](function(_0x4a942c){_0x15cb46=_0x4a942c;return getUser(_0x12d2b7,_0x2d9703[_0x3793('0x51')],_0x15cb46);})[_0x3793('0x27')](function(_0x38c4d1){_0x5cfcac=_0x38c4d1;logger['info'](_0x3793('0x52'),_0x5cfcac['id']);return getEndUser(_0x12d2b7,_0x285b1a[_0x3793('0x53')],_0x285b1a[_0x3793('0x54')],_0x15cb46);})[_0x3793('0x27')](function(_0x36de8b){_0x337773=_0x36de8b;logger['info']('The\x20Enduser\x20ID\x20is:',_0x337773['id']);return createTicket(_0x12d2b7,_0x5cfcac,_0x337773,_0x531b4b,_0x285b1a,_0x531b4b['Fields'],_0x15cb46);})['then'](function(_0x5d23c2){_0x70871b=_0x5d23c2;logger[_0x3793('0x19')](_0x3793('0x55'));logger['info'](_0x3793('0x56'),_0x70871b['id']);var _0x52eaad=util[_0x3793('0x1f')]('%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT',_0x12d2b7[_0x3793('0x21')],_[_0x3793('0x57')](_0x70871b['id'],'x')[0x1]);logger['info'](_0x3793('0x58'),_0x3793('0x59'));emit(util[_0x3793('0x1f')]('user:%s',_0x2d9703[_0x3793('0x17')]),'trigger:browser:url',{'uri':_0x52eaad});})[_0x3793('0x38')](function(_0x31a4eb){logger[_0x3793('0x2b')](_0x3793('0x58'),JSON[_0x3793('0x26')](_0x31a4eb));});};exports[_0x3793('0x5a')]=function(_0x4593db,_0x218008,_0x4a406b,_0x13d0bf,_0x156591,_0x1eb90d,_0x90e29a){var _0x172535,_0x51a761,_0x359877,_0xa2fd58;_0x1eb90d[_0x3793('0x21')]=intUtil[_0x3793('0x4b')](_0x1eb90d[_0x3793('0x21')]);_0x1eb90d['serverUrl']=intUtil['stripTrailingSlash'](_0x1eb90d[_0x3793('0x4f')]);if(_0x90e29a&&_0x90e29a['recordingFormat']&&_0x90e29a[_0x3793('0x5b')]!==_0x3793('0x5c')){logger[_0x3793('0x19')](_0x3793('0x5d'),_0x3793('0x5e'));_0x218008[_0x3793('0x4d')]=util[_0x3793('0x1f')](_0x3793('0x4e'),_0x1eb90d[_0x3793('0x4f')],_0x218008[_0x3793('0x50')],md5(_0x218008[_0x3793('0x50')]));}return getConnection(_0x1eb90d)['then'](function(_0x29a0ec){_0xa2fd58=_0x29a0ec;return getUser(_0x1eb90d,_0x13d0bf[_0x3793('0x51')],_0xa2fd58);})[_0x3793('0x27')](function(_0x34a127){_0x172535=_0x34a127;logger[_0x3793('0x19')](_0x3793('0x52'),_0x172535['id']);return getEndUser(_0x1eb90d,_0x218008[_0x3793('0x5f')],_0x218008['destcalleridnum'],_0xa2fd58);})['then'](function(_0x146cad){_0x51a761=_0x146cad;logger['info'](_0x3793('0x60'),_0x51a761['id']);return createTicket(_0x1eb90d,_0x172535,_0x51a761,_0x4a406b,_0x218008,_0x4a406b[_0x3793('0x61')],_0xa2fd58);})[_0x3793('0x27')](function(_0x20bf55){_0x359877=_0x20bf55;logger[_0x3793('0x19')](_0x3793('0x55'));logger[_0x3793('0x19')](_0x3793('0x56'),_0x359877['id']);var _0x127f8b=util['format'](_0x3793('0x62'),_0x1eb90d[_0x3793('0x21')],_['split'](_0x359877['id'],'x')[0x1]);logger[_0x3793('0x19')](_0x3793('0x5d'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x3793('0x1f')](_0x3793('0x63'),_0x13d0bf[_0x3793('0x17')]),_0x3793('0x64'),{'uri':_0x127f8b});})['catch'](function(_0x8d281c){logger[_0x3793('0x2b')](_0x3793('0x5d'),JSON['stringify'](_0x8d281c));});};exports['unmanaged']=function(_0x1aaa2f,_0x189447,_0x1146b3,_0x358fd0,_0x13a49f,_0x4f9238){var _0x5be7ae,_0x63bfcc,_0xd5b14,_0x4265a4;_0x4f9238[_0x3793('0x21')]=intUtil[_0x3793('0x4b')](_0x4f9238[_0x3793('0x21')]);_0x4f9238[_0x3793('0x4f')]=intUtil['stripTrailingSlash'](_0x4f9238['serverUrl']);if(_0x13a49f&&_0x13a49f[_0x3793('0x4c')]){logger['info']('['+_0x189447[_0x3793('0x65')]['toUpperCase']()+']',_0x3793('0x5e'));_0x189447[_0x3793('0x4d')]=util[_0x3793('0x1f')](_0x3793('0x4e'),_0x4f9238[_0x3793('0x4f')],_0x189447[_0x3793('0x50')],md5(_0x189447[_0x3793('0x50')]));}else{_0x189447[_0x3793('0x4d')]='';}return getConnection(_0x4f9238)[_0x3793('0x27')](function(_0x4804ad){_0x4265a4=_0x4804ad;return getUser(_0x4f9238,'',_0x4265a4);})['then'](function(_0x2f1c4e){_0x5be7ae=_0x2f1c4e;logger[_0x3793('0x19')](_0x3793('0x52'),_0x5be7ae['id']);return getEndUser(_0x4f9238,_0x189447[_0x3793('0x53')],_0x189447[_0x3793('0x54')],_0x4265a4);})[_0x3793('0x27')](function(_0x2e6de6){_0x63bfcc=_0x2e6de6;logger[_0x3793('0x19')](_0x3793('0x60'),_0x63bfcc['id']);return createTicket(_0x4f9238,_0x5be7ae,_0x63bfcc,_0x1146b3,_0x189447,_0x1146b3[_0x3793('0x61')],_0x4265a4);})[_0x3793('0x27')](function(_0x4a1b60){_0xd5b14=_0x4a1b60;logger[_0x3793('0x19')](_0x3793('0x55'));logger[_0x3793('0x19')](_0x3793('0x56'),_0xd5b14['id']);})['catch'](function(_0x198c40){logger[_0x3793('0x2b')]('['+_0x189447[_0x3793('0x65')]['toUpperCase']()+']',JSON[_0x3793('0x26')](_0x198c40));});};