18 var _0xda15=['remoteUri','query','sessionName','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','then','length','Agent\x20found!','email1','first_name','last_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','userId','admin','Searching\x20end\x20user\x20with\x20phone','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','getEndUser','getchallenge','login','getConnection','queue','Recording\x20is\x20enabled!','recordingURL','serverUrl','uniqueid','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','split','[QUEUE]','user:%s','trigger:browser:url','outbound','stripTrailingSlash','recordingFormat','[OUTBOUND]','destcalleridname','destcalleridnum','unmanaged','monitor_format','toUpperCase','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','calleridname','lastevent','lodash','bluebird','md5','ioredis','../../../../config/environment','../../../../config/logger','vTiger','redis','defaults','localhost','socket.io-emitter','emit','forEach','string','picklist','idField','content','toString','type','variable','variableName','customVariable','Variable','name','toLowerCase','info','Creating\x20new\x20ticket...','merge','Normal','Open','getString','POST','format','%s/webservice.php','username','HelpDesk','stringify','success','resolve','result','Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s','error','catch','statusCode','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','validateEmail','Getting\x20agent\x20with\x20email','GET'];(function(_0x13643b,_0x466c13){var _0x25deeb=function(_0x4fef4d){while(--_0x4fef4d){_0x13643b['push'](_0x13643b['shift']());}};_0x25deeb(++_0x466c13);}(_0xda15,0xf8));var _0x5da1=function(_0x591fb0,_0x41dcf7){_0x591fb0=_0x591fb0-0x0;var _0x201329=_0xda15[_0x591fb0];return _0x201329;};'use strict';var _=require(_0x5da1('0x0'));var rp=require('request-promise');var BPromise=require(_0x5da1('0x1'));var md5=require(_0x5da1('0x2'));var util=require('util');var Redis=require(_0x5da1('0x3'));var intUtil=require('./util');var config=require(_0x5da1('0x4'));var logger=require(_0x5da1('0x5'))(_0x5da1('0x6'));config[_0x5da1('0x7')]=_[_0x5da1('0x8')](config[_0x5da1('0x7')],{'host':_0x5da1('0x9'),'port':0x18eb});var io=require(_0x5da1('0xa'))(new Redis(config[_0x5da1('0x7')]));function emit(_0x204a02,_0x40e9e1,_0x889b67){io['to'](_0x204a02)[_0x5da1('0xb')](_0x40e9e1,_0x889b67);}function getCustomFields(_0x8c752d,_0x3ba1f5){var _0x19eb42={};if(_0x8c752d['length']>0x0){_[_0x5da1('0xc')](_0x8c752d,function(_0x215f7b){if(_['includes']([_0x5da1('0xd'),_0x5da1('0xe')],_0x215f7b['type'])&&_0x215f7b[_0x5da1('0xf')]){_0x19eb42[_0x215f7b[_0x5da1('0xf')]]=_0x215f7b[_0x5da1('0x10')][_0x5da1('0x11')]();}else if(_0x215f7b[_0x5da1('0x12')]===_0x5da1('0x13')&&_0x215f7b[_0x5da1('0x14')]&&_0x215f7b[_0x5da1('0xf')]&&_0x3ba1f5[_0x215f7b[_0x5da1('0x14')]]){_0x19eb42[_0x215f7b[_0x5da1('0xf')]]=_0x3ba1f5[_0x215f7b['variableName']]['toString']();}else if(_0x215f7b[_0x5da1('0x12')]===_0x5da1('0x15')&&_0x215f7b[_0x5da1('0x16')]&&_0x215f7b[_0x5da1('0x16')][_0x5da1('0x17')]&&_0x215f7b[_0x5da1('0xf')]&&_0x3ba1f5[_0x215f7b[_0x5da1('0x16')][_0x5da1('0x17')][_0x5da1('0x18')]()]){_0x19eb42[_0x215f7b['idField']]=_0x3ba1f5[_0x215f7b[_0x5da1('0x16')][_0x5da1('0x17')][_0x5da1('0x18')]()][_0x5da1('0x11')]();}});}return _0x19eb42;}function createTicket(_0x342686,_0x212ac7,_0x36df1d,_0x4258bb,_0x5a0144,_0x19140e,_0x1983be){logger[_0x5da1('0x19')](_0x5da1('0x1a'));var _0x10bcce=_[_0x5da1('0x1b')]({'parent_id':'','assigned_user_id':_0x212ac7['id'],'ticketpriorities':_0x5da1('0x1c'),'ticketstatus':_0x5da1('0x1d'),'ticket_title':intUtil[_0x5da1('0x1e')](_0x4258bb['Subjects'],_0x5a0144,'\x20'),'description':intUtil[_0x5da1('0x1e')](_0x4258bb['Descriptions'],_0x5a0144,'\x0a'),'contact_id':_0x36df1d['id']},getCustomFields(_0x19140e,_0x5a0144));var _0xb39b89={'method':_0x5da1('0x1f'),'uri':util[_0x5da1('0x20')](_0x5da1('0x21'),_0x342686['remoteUri']),'form':{'operation':'create','username':_0x342686[_0x5da1('0x22')],'sessionName':_0x1983be['sessionName'],'elementType':_0x5da1('0x23'),'element':JSON[_0x5da1('0x24')](_0x10bcce)},'json':!![]};return request(_0xb39b89)['then'](function(_0x43c2c9){if(_0x43c2c9[_0x5da1('0x25')]){return BPromise[_0x5da1('0x26')]({'id':_0x43c2c9[_0x5da1('0x27')]['id']});}else{throw new Error(util[_0x5da1('0x20')](_0x5da1('0x28'),JSON[_0x5da1('0x24')](_0x43c2c9[_0x5da1('0x29')])));}})[_0x5da1('0x2a')](function(_0x51ad67){var _0x30ea03=_0x51ad67[_0x5da1('0x2b')]||0x1f4;logger[_0x5da1('0x29')](_0x5da1('0x2c'),_0x5da1('0x2d'),_0x30ea03,JSON[_0x5da1('0x24')](_0x51ad67));});}function getUser(_0x2661e2,_0x61743e,_0x1a6901){if(intUtil[_0x5da1('0x2e')](_0x61743e)){logger[_0x5da1('0x19')](_0x5da1('0x2f'),_0x61743e);return request({'method':_0x5da1('0x30'),'uri':util[_0x5da1('0x20')](_0x5da1('0x21'),_0x2661e2[_0x5da1('0x31')]),'qs':{'operation':_0x5da1('0x32'),'username':_0x2661e2[_0x5da1('0x22')],'sessionName':_0x1a6901[_0x5da1('0x33')],'query':util[_0x5da1('0x20')](_0x5da1('0x34'),_0x61743e)},'json':!![]})[_0x5da1('0x35')](function(_0x4d2050){if(_0x4d2050[_0x5da1('0x25')]&&_0x4d2050[_0x5da1('0x27')][_0x5da1('0x36')]){logger[_0x5da1('0x19')](_0x5da1('0x37'));return BPromise['resolve']({'id':_0x4d2050[_0x5da1('0x27')][0x0]['id'],'email':_0x4d2050['result'][0x0][_0x5da1('0x38')],'name':_0x4d2050[_0x5da1('0x27')][0x0][_0x5da1('0x39')]+'\x20'+_0x4d2050[_0x5da1('0x27')][_0x5da1('0x3a')]});}else{logger[_0x5da1('0x19')](_0x5da1('0x3b'));return BPromise[_0x5da1('0x26')]({'id':_0x1a6901[_0x5da1('0x3c')],'email':_0x2661e2['username'],'name':_0x5da1('0x3d')});}})[_0x5da1('0x2a')](function(_0x2b30cc){var _0x102a78=_0x2b30cc[_0x5da1('0x2b')]||0x1f4;logger[_0x5da1('0x29')](_0x5da1('0x2c'),'getUser',_0x102a78,JSON[_0x5da1('0x24')](_0x2b30cc));});}else{logger['info'](_0x5da1('0x3b'));return BPromise['resolve']({'id':_0x1a6901['userId'],'email':_0x2661e2[_0x5da1('0x22')],'name':'admin'})[_0x5da1('0x2a')](function(_0x2c2719){var _0x22947b=_0x2c2719[_0x5da1('0x2b')]||0x1f4;logger[_0x5da1('0x29')](_0x5da1('0x2c'),'getUser',_0x22947b,JSON['stringify'](_0x2c2719));});}}function getEndUser(_0x1dbec0,_0x3e96d0,_0x15339b,_0x37f3f6){logger[_0x5da1('0x19')](_0x5da1('0x3e'),_0x15339b);return request({'method':_0x5da1('0x30'),'uri':util[_0x5da1('0x20')](_0x5da1('0x21'),_0x1dbec0[_0x5da1('0x31')]),'qs':{'operation':_0x5da1('0x32'),'username':_0x1dbec0[_0x5da1('0x22')],'sessionName':_0x37f3f6[_0x5da1('0x33')],'query':util['format'](_0x5da1('0x3f'),_0x15339b,_0x15339b,_0x15339b,_0x15339b,_0x15339b)},'json':!![]})[_0x5da1('0x35')](function(_0x5a6e1c){if(_0x5a6e1c['success']&&_0x5a6e1c[_0x5da1('0x27')][_0x5da1('0x36')]){logger['info']('Enduser\x20found!');return BPromise['resolve']({'id':_0x5a6e1c[_0x5da1('0x27')][0x0]['id'],'name':_0x5a6e1c['result'][0x0]['firstname']+'\x20'+_0x5a6e1c[_0x5da1('0x27')][0x0][_0x5da1('0x40')],'phone':_0x15339b});}else{logger[_0x5da1('0x19')](_0x5da1('0x41'));return request({'method':_0x5da1('0x1f'),'uri':util[_0x5da1('0x20')](_0x5da1('0x21'),_0x1dbec0[_0x5da1('0x31')]),'form':{'operation':'create','sessionName':_0x37f3f6[_0x5da1('0x33')],'elementType':'Contacts','element':JSON[_0x5da1('0x24')]({'lastname':_0x3e96d0,'phone':_0x15339b,'assigned_user_id':'\x20'})},'json':!![]})['then'](function(_0x1f0148){logger[_0x5da1('0x19')](_0x5da1('0x42'));return BPromise[_0x5da1('0x26')]({'id':_0x1f0148[_0x5da1('0x27')]['id'],'name':_0x1f0148[_0x5da1('0x27')][_0x5da1('0x40')],'phone':_0x1f0148[_0x5da1('0x27')]['phone']});})['catch'](function(_0x56121f){var _0x33c0db=_0x56121f[_0x5da1('0x2b')]||0x1f4;logger['error'](_0x5da1('0x2c'),_0x5da1('0x43'),_0x33c0db,JSON['stringify'](_0x56121f));});}});}function getConnection(_0xf589f7){var _0x210531=_0xf589f7[_0x5da1('0x22')];var _0x19a435=_0xf589f7['accessKey'];return request({'method':'GET','uri':util[_0x5da1('0x20')]('%s/webservice.php',_0xf589f7['remoteUri']),'qs':{'operation':_0x5da1('0x44'),'username':_0x210531},'json':!![]})[_0x5da1('0x35')](function(_0x435b3c){if(_0x435b3c['success']){return request({'method':'POST','uri':util['format'](_0x5da1('0x21'),_0xf589f7[_0x5da1('0x31')]),'form':{'operation':_0x5da1('0x45'),'username':_0x210531,'accessKey':md5(_0x435b3c[_0x5da1('0x27')]['token']+_0x19a435)},'json':!![]});}})[_0x5da1('0x35')](function(_0x4555fb){if(_0x4555fb[_0x5da1('0x25')]){return BPromise[_0x5da1('0x26')](_0x4555fb['result']);}else{throw new Error(util[_0x5da1('0x20')]('Account\x20%d\x20is\x20not\x20valid',_0xf589f7['id']));}})[_0x5da1('0x2a')](function(_0x2a03e1){var _0x3a6717=_0x2a03e1[_0x5da1('0x2b')]||0x1f4;logger[_0x5da1('0x29')](_0x5da1('0x2c'),_0x5da1('0x46'),_0x3a6717,JSON['stringify'](_0x2a03e1));});}function request(_0x5eb02a){logger[_0x5da1('0x19')]('[HTTP]',JSON[_0x5da1('0x24')](_0x5eb02a));return rp(_0x5eb02a);}exports[_0x5da1('0x47')]=function(_0x433f95,_0x2b9fbe,_0x3fd5cf,_0x48a1c8,_0x114446,_0x1d0f0f){var _0x100f9d,_0x52f7f4,_0x2ffa3e,_0x5bac65;_0x1d0f0f['remoteUri']=intUtil['stripTrailingSlash'](_0x1d0f0f[_0x5da1('0x31')]);if(_0x114446&&_0x114446['monitor_format']){logger[_0x5da1('0x19')]('[QUEUE]',_0x5da1('0x48'));_0x2b9fbe[_0x5da1('0x49')]=util[_0x5da1('0x20')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1d0f0f[_0x5da1('0x4a')],_0x2b9fbe[_0x5da1('0x4b')],md5(_0x2b9fbe[_0x5da1('0x4b')]));}else{_0x2b9fbe['recordingURL']='';}return getConnection(_0x1d0f0f)[_0x5da1('0x35')](function(_0x7ba16b){_0x5bac65=_0x7ba16b;return getUser(_0x1d0f0f,_0x48a1c8[_0x5da1('0x4c')],_0x5bac65);})[_0x5da1('0x35')](function(_0x290b79){_0x100f9d=_0x290b79;logger[_0x5da1('0x19')](_0x5da1('0x4d'),_0x100f9d['id']);return getEndUser(_0x1d0f0f,_0x2b9fbe['calleridname'],_0x2b9fbe[_0x5da1('0x4e')],_0x5bac65);})[_0x5da1('0x35')](function(_0x1c5227){_0x52f7f4=_0x1c5227;logger[_0x5da1('0x19')](_0x5da1('0x4f'),_0x52f7f4['id']);return createTicket(_0x1d0f0f,_0x100f9d,_0x52f7f4,_0x3fd5cf,_0x2b9fbe,_0x3fd5cf[_0x5da1('0x50')],_0x5bac65);})[_0x5da1('0x35')](function(_0x5a2391){_0x2ffa3e=_0x5a2391;logger[_0x5da1('0x19')]('Ticket\x20created!');logger['info'](_0x5da1('0x51'),_0x2ffa3e['id']);var _0x3a2e06=util[_0x5da1('0x20')](_0x5da1('0x52'),_0x1d0f0f['remoteUri'],_[_0x5da1('0x53')](_0x2ffa3e['id'],'x')[0x1]);logger[_0x5da1('0x19')](_0x5da1('0x54'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x5da1('0x20')](_0x5da1('0x55'),_0x48a1c8[_0x5da1('0x17')]),_0x5da1('0x56'),{'uri':_0x3a2e06});})[_0x5da1('0x2a')](function(_0x20fdb8){logger[_0x5da1('0x29')]('[QUEUE]',JSON[_0x5da1('0x24')](_0x20fdb8));});};exports[_0x5da1('0x57')]=function(_0x322aa9,_0x41a519,_0x440fd0,_0x3fd705,_0x58e437,_0x4c78eb,_0xa1e3ae){var _0x3c5e6b,_0x311556,_0x56e569,_0x3d2c9b;_0x4c78eb[_0x5da1('0x31')]=intUtil[_0x5da1('0x58')](_0x4c78eb[_0x5da1('0x31')]);_0x4c78eb[_0x5da1('0x4a')]=intUtil[_0x5da1('0x58')](_0x4c78eb[_0x5da1('0x4a')]);if(_0xa1e3ae&&_0xa1e3ae[_0x5da1('0x59')]&&_0xa1e3ae[_0x5da1('0x59')]!=='none'){logger[_0x5da1('0x19')](_0x5da1('0x5a'),_0x5da1('0x48'));_0x41a519[_0x5da1('0x49')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4c78eb['serverUrl'],_0x41a519[_0x5da1('0x4b')],md5(_0x41a519[_0x5da1('0x4b')]));}return getConnection(_0x4c78eb)[_0x5da1('0x35')](function(_0x540464){_0x3d2c9b=_0x540464;return getUser(_0x4c78eb,_0x3fd705[_0x5da1('0x4c')],_0x3d2c9b);})[_0x5da1('0x35')](function(_0x150ec6){_0x3c5e6b=_0x150ec6;logger['info'](_0x5da1('0x4d'),_0x3c5e6b['id']);return getEndUser(_0x4c78eb,_0x41a519[_0x5da1('0x5b')],_0x41a519[_0x5da1('0x5c')],_0x3d2c9b);})[_0x5da1('0x35')](function(_0x3d694b){_0x311556=_0x3d694b;logger[_0x5da1('0x19')](_0x5da1('0x4f'),_0x311556['id']);return createTicket(_0x4c78eb,_0x3c5e6b,_0x311556,_0x440fd0,_0x41a519,_0x440fd0[_0x5da1('0x50')],_0x3d2c9b);})[_0x5da1('0x35')](function(_0x3647cb){_0x56e569=_0x3647cb;logger[_0x5da1('0x19')]('Ticket\x20created!');logger['info'](_0x5da1('0x51'),_0x56e569['id']);var _0x1328f4=util[_0x5da1('0x20')]('%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT',_0x4c78eb[_0x5da1('0x31')],_[_0x5da1('0x53')](_0x56e569['id'],'x')[0x1]);logger[_0x5da1('0x19')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x5da1('0x20')](_0x5da1('0x55'),_0x3fd705[_0x5da1('0x17')]),_0x5da1('0x56'),{'uri':_0x1328f4});})[_0x5da1('0x2a')](function(_0x2e01c9){logger[_0x5da1('0x29')](_0x5da1('0x5a'),JSON['stringify'](_0x2e01c9));});};exports[_0x5da1('0x5d')]=function(_0x5b6376,_0xa1b4c3,_0x34c736,_0x249e73,_0x461111,_0x4cad99){var _0x248893,_0x182e80,_0x5b9923,_0x55378d;_0x4cad99['remoteUri']=intUtil[_0x5da1('0x58')](_0x4cad99['remoteUri']);_0x4cad99[_0x5da1('0x4a')]=intUtil[_0x5da1('0x58')](_0x4cad99['serverUrl']);if(_0x461111&&_0x461111[_0x5da1('0x5e')]){logger[_0x5da1('0x19')]('['+_0xa1b4c3['lastevent'][_0x5da1('0x5f')]()+']','Recording\x20is\x20enabled!');_0xa1b4c3[_0x5da1('0x49')]=util[_0x5da1('0x20')](_0x5da1('0x60'),_0x4cad99['serverUrl'],_0xa1b4c3[_0x5da1('0x4b')],md5(_0xa1b4c3['uniqueid']));}else{_0xa1b4c3[_0x5da1('0x49')]='';}return getConnection(_0x4cad99)['then'](function(_0x31dd5a){_0x55378d=_0x31dd5a;return getUser(_0x4cad99,'',_0x55378d);})[_0x5da1('0x35')](function(_0x52f4c7){_0x248893=_0x52f4c7;logger['info'](_0x5da1('0x4d'),_0x248893['id']);return getEndUser(_0x4cad99,_0xa1b4c3[_0x5da1('0x61')],_0xa1b4c3[_0x5da1('0x4e')],_0x55378d);})[_0x5da1('0x35')](function(_0x297e2c){_0x182e80=_0x297e2c;logger[_0x5da1('0x19')](_0x5da1('0x4f'),_0x182e80['id']);return createTicket(_0x4cad99,_0x248893,_0x182e80,_0x34c736,_0xa1b4c3,_0x34c736[_0x5da1('0x50')],_0x55378d);})[_0x5da1('0x35')](function(_0x46c78f){_0x5b9923=_0x46c78f;logger[_0x5da1('0x19')]('Ticket\x20created!');logger['info'](_0x5da1('0x51'),_0x5b9923['id']);})[_0x5da1('0x2a')](function(_0x162438){logger['error']('['+_0xa1b4c3[_0x5da1('0x62')]['toUpperCase']()+']',JSON[_0x5da1('0x24')](_0x162438));});};
git://repos.xcallymotion.com / motion2.git / blob