18 var _0x548b=['stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','uniqueid','recordingURL','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','[QUEUE]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','email','destcalleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','[ABANDONED]','lodash','md5','util','ioredis','./util','zendesk','redis','defaults','localhost','socket.io-emitter','emit','application/json','%s/tickets.json','remoteUri','POST','Tags','name','Subjects','getString','Descriptions','Fields','then','info','Getting\x20agent\x20with\x20email','%s/search.json','format','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','length','end-user','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','password','authType','token','%s/token:%s','username','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','string','customField','nameField','toLowerCase','content','idField','custom_fields','variable','variableName','type','Variable','push','queue'];(function(_0x167cc1,_0x56ef5a){var _0x10bc4b=function(_0xd6a255){while(--_0xd6a255){_0x167cc1['push'](_0x167cc1['shift']());}};_0x10bc4b(++_0x56ef5a);}(_0x548b,0x14f));var _0xb548=function(_0x3070df,_0x3b4528){_0x3070df=_0x3070df-0x0;var _0x5240d4=_0x548b[_0x3070df];return _0x5240d4;};'use strict';var _=require(_0xb548('0x0'));var rp=require('request-promise');var md5=require(_0xb548('0x1'));var util=require(_0xb548('0x2'));var Redis=require(_0xb548('0x3'));var intUtil=require(_0xb548('0x4'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xb548('0x5'));config[_0xb548('0x6')]=_[_0xb548('0x7')](config[_0xb548('0x6')],{'host':_0xb548('0x8'),'port':0x18eb});var io=require(_0xb548('0x9'))(new Redis(config[_0xb548('0x6')]));function emit(_0x235ca8,_0x37eac1,_0x1aee82){io['to'](_0x235ca8)[_0xb548('0xa')](_0x37eac1,_0x1aee82);}var headers={'Content-Type':'application/json','Accept':_0xb548('0xb')};function getTicket(_0x1e9a75,_0x14d205,_0x4afd2e,_0x29c118,_0x3d03d6){logger['info']('Creating\x20new\x20ticket...');return request({'uri':util['format'](_0xb548('0xc'),_0x1e9a75[_0xb548('0xd')]),'method':_0xb548('0xe'),'body':{'ticket':_['merge']({'requester_id':_0x4afd2e['id'],'submitter_id':_0x14d205?_0x14d205['id']:undefined,'assignee_id':_0x14d205?_0x14d205['id']:undefined,'tags':getTags(_0x29c118[_0xb548('0xf')],_0xb548('0x10')),'subject':intUtil['getString'](_0x29c118[_0xb548('0x11')],_0x3d03d6,'\x20'),'description':intUtil[_0xb548('0x12')](_0x29c118[_0xb548('0x13')],_0x3d03d6,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x29c118[_0xb548('0x13')],_0x3d03d6,'\x0a')}},getCustomFields(_0x29c118[_0xb548('0x14')],_0x3d03d6))}})[_0xb548('0x15')](function(_0x16822f){logger[_0xb548('0x16')]('Ticket\x20created!');return _0x16822f['ticket'];});}function getUser(_0x291d97,_0x50dc3e){if(intUtil['validateEmail'](_0x50dc3e)){logger['info'](_0xb548('0x17'),_0x50dc3e);return request({'uri':util['format'](_0xb548('0x18'),_0x291d97['remoteUri']),'qs':{'query':util[_0xb548('0x19')](_0xb548('0x1a'),_0x50dc3e)}})[_0xb548('0x15')](function(_0x521a3c){if(_0x521a3c[_0xb548('0x1b')]){logger[_0xb548('0x16')](_0xb548('0x1c'));return _[_0xb548('0x1d')](_0x521a3c[_0xb548('0x1e')],{'email':_0x50dc3e,'role':_0xb548('0x1f')});}else{logger['info'](_0xb548('0x20'));return request({'uri':util[_0xb548('0x19')](_0xb548('0x21'),_0x291d97[_0xb548('0xd')])})['then'](function(_0x24003b){logger['info']('Admin\x20account\x20selected.');return _0x24003b[_0xb548('0x22')];});}});}else{logger[_0xb548('0x16')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xb548('0x19')](_0xb548('0x21'),_0x291d97['remoteUri'])})[_0xb548('0x15')](function(_0x14f677){logger[_0xb548('0x16')](_0xb548('0x23'));return _0x14f677[_0xb548('0x22')];});}}function getEndUser(_0x12f9e0,_0x519038,_0xd6505a){logger[_0xb548('0x16')](_0xb548('0x24'),_0xd6505a);return request({'uri':util['format'](_0xb548('0x18'),_0x12f9e0[_0xb548('0xd')]),'qs':{'query':util[_0xb548('0x19')]('type:user\x20role:end-user\x20phone:%s',_0xd6505a)}})[_0xb548('0x15')](function(_0x1c969c){var _0x208fd7;if(_0x1c969c[_0xb548('0x1e')][_0xb548('0x25')]){_0x1c969c[_0xb548('0x1e')]=_['filter'](_0x1c969c[_0xb548('0x1e')],{'suspended':![],'role':_0xb548('0x26')});if(_0x1c969c['results']['length']){_0x208fd7=_['first'](_0x1c969c[_0xb548('0x1e')]);}}if(_0x208fd7){logger['info'](_0xb548('0x27'));return _0x208fd7;}else{logger[_0xb548('0x16')](_0xb548('0x28'));return request({'uri':util[_0xb548('0x19')](_0xb548('0x29'),_0x12f9e0[_0xb548('0xd')]),'method':_0xb548('0xe'),'body':{'user':{'role':'end-user','name':util[_0xb548('0x19')](_0xb548('0x2a'),_0x519038||_0xd6505a),'phone':_0xd6505a}}})[_0xb548('0x15')](function(_0x466d38){logger[_0xb548('0x16')]('Enduser\x20created.');return _0x466d38[_0xb548('0x22')];});}});}function getAuth(_0x190ddf){var _0x5799ec;if(_0x190ddf['authType']===_0xb548('0x2b')){_0x5799ec=util[_0xb548('0x19')]('%s:%s',_0x190ddf['username'],_0x190ddf[_0xb548('0x2b')]);}else if(_0x190ddf[_0xb548('0x2c')]===_0xb548('0x2d')){_0x5799ec=util['format'](_0xb548('0x2e'),_0x190ddf[_0xb548('0x2f')],_0x190ddf[_0xb548('0x2d')]);}return util[_0xb548('0x19')]('Basic\x20%s',new Buffer(_0x5799ec)[_0xb548('0x30')](_0xb548('0x31')));}function request(_0x38d4d4){logger[_0xb548('0x32')](_0xb548('0x33'),JSON[_0xb548('0x34')](_0x38d4d4));return rp(_[_0xb548('0x7')](_0x38d4d4,{'method':_0xb548('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x7f5b29,_0x296f58){var _0x22a674=[];if(_0x7f5b29&&_0x7f5b29[_0xb548('0x25')]>0x0){_0x22a674=_[_0xb548('0x36')](_0x7f5b29,_0x296f58);}return _0x22a674;}function getCustomFields(_0x80442d,_0x29b5c7){var _0x4ba6ab=[];var _0x495ca0={'custom_fields':[]};if(_0x80442d['length']>0x0){_[_0xb548('0x37')](_0x80442d,function(_0x41354d){if(_0x41354d['type']===_0xb548('0x38')&&_0x41354d['nameField']&&!_0x41354d[_0xb548('0x39')]){_0x495ca0[_0x41354d[_0xb548('0x3a')][_0xb548('0x3b')]()]=_0x41354d[_0xb548('0x3c')][_0xb548('0x30')]();}else if(_0x41354d['type']===_0xb548('0x38')&&_0x41354d[_0xb548('0x3d')]&&_0x41354d[_0xb548('0x39')]){_0x495ca0[_0xb548('0x3e')]['push']({'id':_0x41354d[_0xb548('0x3d')],'value':_0x41354d[_0xb548('0x3c')][_0xb548('0x30')]()});}else if(_0x41354d['type']===_0xb548('0x3f')&&_0x41354d[_0xb548('0x40')]&&_0x41354d[_0xb548('0x3d')]&&_0x41354d[_0xb548('0x39')]){_0x29b5c7[_0x41354d[_0xb548('0x40')]]&&_0x495ca0['custom_fields']['push']({'id':_0x41354d[_0xb548('0x3d')],'value':_0x29b5c7[_0x41354d[_0xb548('0x40')]][_0xb548('0x30')]()});}else if(_0x41354d[_0xb548('0x41')]==='customVariable'&&_0x41354d[_0xb548('0x42')]&&_0x41354d[_0xb548('0x42')][_0xb548('0x10')]&&_0x41354d[_0xb548('0x3d')]&&_0x41354d['customField']){_0x29b5c7[_0x41354d[_0xb548('0x42')]['name'][_0xb548('0x3b')]()]&&_0x495ca0[_0xb548('0x3e')][_0xb548('0x43')]({'id':_0x41354d['idField'],'value':_0x29b5c7[_0x41354d[_0xb548('0x42')][_0xb548('0x10')][_0xb548('0x3b')]()][_0xb548('0x30')]()});}});}return _0x495ca0;}exports[_0xb548('0x44')]=function(_0x2f4db1,_0x207283,_0x2f7faf,_0x329156,_0x88d230,_0x583e43){var _0x36e907,_0x571e89;_0x583e43['remoteUri']=intUtil[_0xb548('0x45')](_0x583e43[_0xb548('0xd')]);_0x583e43[_0xb548('0x46')]=intUtil[_0xb548('0x45')](_0x583e43[_0xb548('0x46')]);if(_0x88d230&&_0x88d230[_0xb548('0x47')]){logger['info']('[QUEUE]',_0xb548('0x48'));_0x207283['recordingURL']=util[_0xb548('0x19')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x583e43[_0xb548('0x46')],_0x207283[_0xb548('0x49')],md5(_0x207283['uniqueid']));}else{_0x207283[_0xb548('0x4a')]='';}headers[_0xb548('0x4b')]=getAuth(_0x583e43);return getUser(_0x583e43,_0x329156['email'])[_0xb548('0x15')](function(_0x19874d){_0x36e907=_0x19874d;logger[_0xb548('0x16')](_0xb548('0x4c'),_0x36e907['id']);return getEndUser(_0x583e43,_0x207283[_0xb548('0x4d')],_0x207283[_0xb548('0x4e')]);})['then'](function(_0x16ab54){_0x571e89=_0x16ab54;logger[_0xb548('0x16')](_0xb548('0x4f'),_0x571e89['id']);return getTicket(_0x583e43,_0x36e907,_0x571e89,_0x2f7faf,_0x207283);})[_0xb548('0x15')](function(_0x521d32){if(_0x521d32){logger['info']('The\x20Ticket\x20ID\x20is:',_0x521d32['id']);switch(_0x583e43['type']){case'integrationTab':logger[_0xb548('0x16')](_0xb548('0x50'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xb548('0x19')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x583e43[_0xb548('0xd')],_0x36e907['id'],_0x521d32['id']),'method':_0xb548('0xe')});case _0xb548('0x51'):logger[_0xb548('0x16')](_0xb548('0x50'),_0xb548('0x52'));emit(util[_0xb548('0x19')]('user:%s',_0x329156['name']),'trigger:browser:url',{'uri':util[_0xb548('0x19')](_0xb548('0x53'),_0x583e43[_0xb548('0xd')],_0x521d32['id'])});break;default:logger[_0xb548('0x54')](_0xb548('0x50'),_0xb548('0x55'));}}})[_0xb548('0x56')](function(_0x4327f8){logger[_0xb548('0x54')](_0xb548('0x57'),util[_0xb548('0x58')](_0x4327f8,{'showHidden':!![],'depth':null}));});};exports[_0xb548('0x59')]=function(_0x66915e,_0x8cf7b7,_0x3a727c,_0xefa8e3,_0x14cefd,_0x31ef37,_0x279a71){var _0xe8e42a,_0xb0d19f;_0x31ef37[_0xb548('0xd')]=intUtil[_0xb548('0x45')](_0x31ef37[_0xb548('0xd')]);_0x31ef37['serverUrl']=intUtil[_0xb548('0x45')](_0x31ef37['serverUrl']);if(_0x279a71&&_0x279a71['recordingFormat']&&_0x279a71['recordingFormat']!==_0xb548('0x5a')){logger[_0xb548('0x16')](_0xb548('0x5b'),_0xb548('0x48'));_0x8cf7b7[_0xb548('0x4a')]=util[_0xb548('0x19')](_0xb548('0x5c'),_0x31ef37['serverUrl'],_0x8cf7b7[_0xb548('0x49')],md5(_0x8cf7b7[_0xb548('0x49')]));}headers[_0xb548('0x4b')]=getAuth(_0x31ef37);return getUser(_0x31ef37,_0xefa8e3[_0xb548('0x5d')])[_0xb548('0x15')](function(_0x2dca68){_0xe8e42a=_0x2dca68;logger[_0xb548('0x16')](_0xb548('0x4c'),_0xe8e42a['id']);return getEndUser(_0x31ef37,_0x8cf7b7['destcalleridname'],_0x8cf7b7[_0xb548('0x5e')]);})[_0xb548('0x15')](function(_0x25571e){_0xb0d19f=_0x25571e;logger[_0xb548('0x16')]('The\x20Enduser\x20ID\x20is:',_0xb0d19f['id']);return getTicket(_0x31ef37,_0xe8e42a,_0xb0d19f,_0x3a727c,_0x8cf7b7);})[_0xb548('0x15')](function(_0x6cecf8){if(_0x6cecf8){logger['info'](_0xb548('0x5f'),_0x6cecf8['id']);switch(_0x31ef37[_0xb548('0x41')]){case'integrationTab':logger[_0xb548('0x16')](_0xb548('0x5b'),_0xb548('0x60'));return request({'uri':util[_0xb548('0x19')](_0xb548('0x61'),_0x31ef37[_0xb548('0xd')],_0xe8e42a['id'],_0x6cecf8['id']),'method':_0xb548('0xe')});case _0xb548('0x51'):logger[_0xb548('0x16')](_0xb548('0x5b'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xb548('0x19')](_0xb548('0x62'),_0xefa8e3[_0xb548('0x10')]),_0xb548('0x63'),{'uri':util[_0xb548('0x19')](_0xb548('0x53'),_0x31ef37[_0xb548('0xd')],_0x6cecf8['id'])});break;default:logger[_0xb548('0x54')]('[OUTBOUND]',_0xb548('0x55'));}}})['catch'](function(_0x446801){logger[_0xb548('0x54')]('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x446801,{'showHidden':!![],'depth':null}));});};exports['abandoned']=function(_0x515d74,_0x199fff,_0x4c84ae,_0x28675b,_0x2b5d88,_0x585b6c){var _0x312ccc,_0x4dca4d;_0x585b6c[_0xb548('0xd')]=intUtil[_0xb548('0x45')](_0x585b6c['remoteUri']);_0x585b6c[_0xb548('0x46')]=intUtil['stripTrailingSlash'](_0x585b6c[_0xb548('0x46')]);if(_0x2b5d88&&_0x2b5d88[_0xb548('0x47')]){logger[_0xb548('0x16')](_0xb548('0x64'),_0xb548('0x48'));_0x199fff[_0xb548('0x4a')]=util['format'](_0xb548('0x5c'),_0x585b6c[_0xb548('0x46')],_0x199fff[_0xb548('0x49')],md5(_0x199fff[_0xb548('0x49')]));}else{_0x199fff[_0xb548('0x4a')]='';}headers[_0xb548('0x4b')]=getAuth(_0x585b6c);return getUser(_0x585b6c)[_0xb548('0x15')](function(_0x29bdf6){_0x312ccc=_0x29bdf6;logger[_0xb548('0x16')](_0xb548('0x4c'),_0x312ccc['id']);return getEndUser(_0x585b6c,_0x199fff[_0xb548('0x4d')],_0x199fff[_0xb548('0x4e')]);})[_0xb548('0x15')](function(_0x999cfe){_0x4dca4d=_0x999cfe;logger[_0xb548('0x16')](_0xb548('0x4f'),_0x4dca4d['id']);return getTicket(_0x585b6c,_0x312ccc,_0x4dca4d,_0x4c84ae,_0x199fff);})[_0xb548('0x15')](function(_0x237481){if(_0x237481){logger[_0xb548('0x16')](_0xb548('0x5f'),_0x237481['id']);}})['catch'](function(_0x28f12d){logger[_0xb548('0x54')]('[ABANDONED]\x20Error\x20running\x20Zendesk\x20integration',util[_0xb548('0x58')](_0x28f12d,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob