18 var _0x4bfe=['application/json','Creating\x20new\x20ticket...','format','remoteUri','POST','merge','getString','Descriptions','Fields','then','info','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','user','%s/users/me.json','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','filter','end-user','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','username','password','authType','token','%s/token:%s','Basic\x20%s','toString','debug','[HTTP]','stringify','GET','map','includes','string','type','nameField','customField','toLowerCase','content','picklist','idField','custom_fields','variable','variableName','customVariable','Variable','name','push','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','/api/v2','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','The\x20Ticket\x20ID\x20is:','integrationTab','%s/agent/tickets/%s','Zendesk\x20account\x20type\x20not\x20recognized','catch','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','inspect','md5','util','./util','redis','defaults','localhost','socket.io-emitter','emit'];(function(_0x5079f2,_0x31fd01){var _0x4a3802=function(_0x595b25){while(--_0x595b25){_0x5079f2['push'](_0x5079f2['shift']());}};_0x4a3802(++_0x31fd01);}(_0x4bfe,0x1a8));var _0xe4bf=function(_0x193743,_0x133e58){_0x193743=_0x193743-0x0;var _0x5a2ce4=_0x4bfe[_0x193743];return _0x5a2ce4;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0xe4bf('0x0'));var util=require(_0xe4bf('0x1'));var Redis=require('ioredis');var intUtil=require(_0xe4bf('0x2'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')('zendesk');config[_0xe4bf('0x3')]=_[_0xe4bf('0x4')](config[_0xe4bf('0x3')],{'host':_0xe4bf('0x5'),'port':0x18eb});var io=require(_0xe4bf('0x6'))(new Redis(config['redis']));function emit(_0x59f7dc,_0x25ba31,_0x150a0a){io['to'](_0x59f7dc)[_0xe4bf('0x7')](_0x25ba31,_0x150a0a);}var headers={'Content-Type':_0xe4bf('0x8'),'Accept':'application/json'};function getTicket(_0x517eb8,_0x20b0db,_0x12e06c,_0x2e5c1e,_0x30408a){logger['info'](_0xe4bf('0x9'));return request({'uri':util[_0xe4bf('0xa')]('%s/tickets.json',_0x517eb8[_0xe4bf('0xb')]),'method':_0xe4bf('0xc'),'body':{'ticket':_[_0xe4bf('0xd')]({'requester_id':_0x12e06c['id'],'submitter_id':_0x20b0db?_0x20b0db['id']:undefined,'assignee_id':_0x20b0db?_0x20b0db['id']:undefined,'tags':getTags(_0x2e5c1e['Tags'],'name'),'subject':intUtil['getString'](_0x2e5c1e['Subjects'],_0x30408a,'\x20'),'description':intUtil[_0xe4bf('0xe')](_0x2e5c1e[_0xe4bf('0xf')],_0x30408a,'\x0a'),'comment':{'public':![],'body':intUtil[_0xe4bf('0xe')](_0x2e5c1e[_0xe4bf('0xf')],_0x30408a,'\x0a')}},getCustomFields(_0x2e5c1e[_0xe4bf('0x10')],_0x30408a))}})[_0xe4bf('0x11')](function(_0x5d1d2e){logger[_0xe4bf('0x12')]('Ticket\x20created!');return _0x5d1d2e['ticket'];});}function getUser(_0x576462,_0x4c0769){if(intUtil[_0xe4bf('0x13')](_0x4c0769)){logger['info'](_0xe4bf('0x14'),_0x4c0769);return request({'uri':util[_0xe4bf('0xa')](_0xe4bf('0x15'),_0x576462[_0xe4bf('0xb')]),'qs':{'query':util[_0xe4bf('0xa')](_0xe4bf('0x16'),_0x4c0769)}})[_0xe4bf('0x11')](function(_0x19d5d5){if(_0x19d5d5['count']){logger[_0xe4bf('0x12')](_0xe4bf('0x17'));return _[_0xe4bf('0x18')](_0x19d5d5[_0xe4bf('0x19')],{'email':_0x4c0769,'role':'agent'});}else{logger[_0xe4bf('0x12')](_0xe4bf('0x1a'));return request({'uri':util[_0xe4bf('0xa')]('%s/users/me.json',_0x576462['remoteUri'])})[_0xe4bf('0x11')](function(_0x27a772){logger[_0xe4bf('0x12')](_0xe4bf('0x1b'));return _0x27a772[_0xe4bf('0x1c')];});}});}else{logger[_0xe4bf('0x12')](_0xe4bf('0x1a'));return request({'uri':util[_0xe4bf('0xa')](_0xe4bf('0x1d'),_0x576462[_0xe4bf('0xb')])})['then'](function(_0x16125d){logger[_0xe4bf('0x12')](_0xe4bf('0x1b'));return _0x16125d[_0xe4bf('0x1c')];});}}function getEndUser(_0x4eb653,_0x2431d0,_0x31c1d4){logger[_0xe4bf('0x12')](_0xe4bf('0x1e'),_0x31c1d4);return request({'uri':util['format'](_0xe4bf('0x15'),_0x4eb653[_0xe4bf('0xb')]),'qs':{'query':util['format'](_0xe4bf('0x1f'),_0x31c1d4)}})['then'](function(_0x2fae73){var _0x267a58;if(_0x2fae73[_0xe4bf('0x19')]['length']){_0x2fae73[_0xe4bf('0x19')]=_[_0xe4bf('0x20')](_0x2fae73[_0xe4bf('0x19')],{'suspended':![],'role':_0xe4bf('0x21')});if(_0x2fae73[_0xe4bf('0x19')][_0xe4bf('0x22')]){_0x267a58=_[_0xe4bf('0x23')](_0x2fae73[_0xe4bf('0x19')]);}}if(_0x267a58){logger['info'](_0xe4bf('0x24'));return _0x267a58;}else{logger[_0xe4bf('0x12')](_0xe4bf('0x25'));return request({'uri':util[_0xe4bf('0xa')](_0xe4bf('0x26'),_0x4eb653[_0xe4bf('0xb')]),'method':_0xe4bf('0xc'),'body':{'user':{'role':'end-user','name':util['format'](_0xe4bf('0x27'),_0x2431d0||_0x31c1d4),'phone':_0x31c1d4}}})[_0xe4bf('0x11')](function(_0x4599b8){logger[_0xe4bf('0x12')](_0xe4bf('0x28'));return _0x4599b8[_0xe4bf('0x1c')];});}});}function getAuth(_0x4760fb){var _0x4ce266;if(_0x4760fb['authType']==='password'){_0x4ce266=util['format'](_0xe4bf('0x29'),_0x4760fb[_0xe4bf('0x2a')],_0x4760fb[_0xe4bf('0x2b')]);}else if(_0x4760fb[_0xe4bf('0x2c')]===_0xe4bf('0x2d')){_0x4ce266=util[_0xe4bf('0xa')](_0xe4bf('0x2e'),_0x4760fb['username'],_0x4760fb[_0xe4bf('0x2d')]);}return util[_0xe4bf('0xa')](_0xe4bf('0x2f'),new Buffer(_0x4ce266)[_0xe4bf('0x30')]('base64'));}function request(_0x2f228b){logger[_0xe4bf('0x31')](_0xe4bf('0x32'),JSON[_0xe4bf('0x33')](_0x2f228b));return rp(_['defaults'](_0x2f228b,{'method':_0xe4bf('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x539852,_0x4a3043){var _0x2e4f6e=[];if(_0x539852&&_0x539852['length']>0x0){_0x2e4f6e=_[_0xe4bf('0x35')](_0x539852,_0x4a3043);}return _0x2e4f6e;}function getCustomFields(_0x9cfbb0,_0x25bc9e){var _0x409bc4=[];var _0x409da6={'custom_fields':[]};if(_0x9cfbb0[_0xe4bf('0x22')]>0x0){_['forEach'](_0x9cfbb0,function(_0x2250ef){if(_[_0xe4bf('0x36')]([_0xe4bf('0x37'),'picklist'],_0x2250ef[_0xe4bf('0x38')])&&_0x2250ef[_0xe4bf('0x39')]&&!_0x2250ef[_0xe4bf('0x3a')]){_0x409da6[_0x2250ef['nameField'][_0xe4bf('0x3b')]()]=_0x2250ef[_0xe4bf('0x3c')][_0xe4bf('0x30')]();}else if(_['includes']([_0xe4bf('0x37'),_0xe4bf('0x3d')],_0x2250ef[_0xe4bf('0x38')])&&_0x2250ef[_0xe4bf('0x3e')]&&_0x2250ef[_0xe4bf('0x3a')]){_0x409da6[_0xe4bf('0x3f')]['push']({'id':_0x2250ef['idField'],'value':_0x2250ef[_0xe4bf('0x3c')][_0xe4bf('0x30')]()});}else if(_0x2250ef[_0xe4bf('0x38')]===_0xe4bf('0x40')&&_0x2250ef[_0xe4bf('0x41')]&&_0x2250ef[_0xe4bf('0x3e')]&&_0x2250ef[_0xe4bf('0x3a')]){_0x25bc9e[_0x2250ef['variableName']]&&_0x409da6[_0xe4bf('0x3f')]['push']({'id':_0x2250ef['idField'],'value':_0x25bc9e[_0x2250ef['variableName']]['toString']()});}else if(_0x2250ef['type']===_0xe4bf('0x42')&&_0x2250ef[_0xe4bf('0x43')]&&_0x2250ef[_0xe4bf('0x43')][_0xe4bf('0x44')]&&_0x2250ef['idField']&&_0x2250ef[_0xe4bf('0x3a')]){_0x25bc9e[_0x2250ef['Variable'][_0xe4bf('0x44')][_0xe4bf('0x3b')]()]&&_0x409da6[_0xe4bf('0x3f')][_0xe4bf('0x45')]({'id':_0x2250ef['idField'],'value':_0x25bc9e[_0x2250ef[_0xe4bf('0x43')][_0xe4bf('0x44')][_0xe4bf('0x3b')]()]['toString']()});}});}return _0x409da6;}exports[_0xe4bf('0x46')]=function(_0x18eed2,_0x2fefb2,_0x23f5e6,_0x4e547c,_0x3e0f2e,_0x307a42){var _0x557bca,_0x45c0ce;_0x307a42[_0xe4bf('0xb')]=intUtil[_0xe4bf('0x47')](_0x307a42[_0xe4bf('0xb')]);_0x307a42[_0xe4bf('0x48')]=intUtil[_0xe4bf('0x47')](_0x307a42[_0xe4bf('0x48')]);if(_0x3e0f2e&&_0x3e0f2e[_0xe4bf('0x49')]){logger[_0xe4bf('0x12')](_0xe4bf('0x4a'),'Recording\x20is\x20enabled!');_0x2fefb2[_0xe4bf('0x4b')]=util[_0xe4bf('0xa')](_0xe4bf('0x4c'),_0x307a42[_0xe4bf('0x48')],_0x2fefb2[_0xe4bf('0x4d')],md5(_0x2fefb2['uniqueid']));}else{_0x2fefb2[_0xe4bf('0x4b')]='';}headers[_0xe4bf('0x4e')]=getAuth(_0x307a42);return getUser(_0x307a42,_0x4e547c[_0xe4bf('0x4f')])[_0xe4bf('0x11')](function(_0x3ff1bc){_0x557bca=_0x3ff1bc;logger[_0xe4bf('0x12')](_0xe4bf('0x50'),_0x557bca['id']);return getEndUser(_0x307a42,_0x2fefb2['calleridname'],_0x2fefb2[_0xe4bf('0x51')]);})['then'](function(_0x133436){_0x45c0ce=_0x133436;logger[_0xe4bf('0x12')](_0xe4bf('0x52'),_0x45c0ce['id']);return getTicket(_0x307a42,_0x557bca,_0x45c0ce,_0x23f5e6,_0x2fefb2);})['then'](function(_0x1f1877){if(_0x1f1877){logger[_0xe4bf('0x12')]('The\x20Ticket\x20ID\x20is:',_0x1f1877['id']);switch(_0x307a42[_0xe4bf('0x38')]){case'integrationTab':logger[_0xe4bf('0x12')](_0xe4bf('0x4a'),_0xe4bf('0x53'));return request({'uri':util[_0xe4bf('0xa')](_0xe4bf('0x54'),_0x307a42[_0xe4bf('0xb')],_0x557bca['id'],_0x1f1877['id']),'method':_0xe4bf('0xc')});case _0xe4bf('0x55'):logger[_0xe4bf('0x12')](_0xe4bf('0x4a'),_0xe4bf('0x56'));emit(util['format'](_0xe4bf('0x57'),_0x4e547c[_0xe4bf('0x44')]),_0xe4bf('0x58'),{'uri':util[_0xe4bf('0xa')]('%s/agent/tickets/%s',_0x307a42['remoteUri'][_0xe4bf('0x59')](_0xe4bf('0x5a'),''),_0x1f1877['id'])});break;default:logger[_0xe4bf('0x5b')](_0xe4bf('0x4a'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x328b51){logger['error'](_0xe4bf('0x5c'),util['inspect'](_0x328b51,{'showHidden':!![],'depth':null}));});};exports[_0xe4bf('0x5d')]=function(_0xb6aab1,_0xe77faf,_0x40df2b,_0x5f482e,_0x2fe0ea,_0x557037,_0x3250fa){var _0x6c1b44,_0x4374d6;_0x557037[_0xe4bf('0xb')]=intUtil[_0xe4bf('0x47')](_0x557037[_0xe4bf('0xb')]);_0x557037[_0xe4bf('0x48')]=intUtil[_0xe4bf('0x47')](_0x557037[_0xe4bf('0x48')]);if(_0x3250fa&&_0x3250fa[_0xe4bf('0x5e')]&&_0x3250fa[_0xe4bf('0x5e')]!==_0xe4bf('0x5f')){logger[_0xe4bf('0x12')](_0xe4bf('0x60'),'Recording\x20is\x20enabled!');_0xe77faf[_0xe4bf('0x4b')]=util[_0xe4bf('0xa')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x557037[_0xe4bf('0x48')],_0xe77faf[_0xe4bf('0x4d')],md5(_0xe77faf[_0xe4bf('0x4d')]));}headers[_0xe4bf('0x4e')]=getAuth(_0x557037);return getUser(_0x557037,_0x5f482e[_0xe4bf('0x4f')])[_0xe4bf('0x11')](function(_0x8f993c){_0x6c1b44=_0x8f993c;logger[_0xe4bf('0x12')](_0xe4bf('0x50'),_0x6c1b44['id']);return getEndUser(_0x557037,_0xe77faf[_0xe4bf('0x61')],_0xe77faf['destcalleridnum']);})[_0xe4bf('0x11')](function(_0x6b89c5){_0x4374d6=_0x6b89c5;logger['info'](_0xe4bf('0x52'),_0x4374d6['id']);return getTicket(_0x557037,_0x6c1b44,_0x4374d6,_0x40df2b,_0xe77faf);})[_0xe4bf('0x11')](function(_0x46b942){if(_0x46b942){logger['info'](_0xe4bf('0x62'),_0x46b942['id']);switch(_0x557037[_0xe4bf('0x38')]){case _0xe4bf('0x63'):logger['info'](_0xe4bf('0x60'),_0xe4bf('0x53'));return request({'uri':util['format'](_0xe4bf('0x54'),_0x557037['remoteUri'],_0x6c1b44['id'],_0x46b942['id']),'method':'POST'});case _0xe4bf('0x55'):logger[_0xe4bf('0x12')](_0xe4bf('0x60'),_0xe4bf('0x56'));emit(util[_0xe4bf('0xa')](_0xe4bf('0x57'),_0x5f482e[_0xe4bf('0x44')]),'trigger:browser:url',{'uri':util['format'](_0xe4bf('0x64'),_0x557037[_0xe4bf('0xb')][_0xe4bf('0x59')](_0xe4bf('0x5a'),''),_0x46b942['id'])});break;default:logger['error'](_0xe4bf('0x60'),_0xe4bf('0x65'));}}})[_0xe4bf('0x66')](function(_0x14194d){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x14194d,{'showHidden':!![],'depth':null}));});};exports[_0xe4bf('0x67')]=function(_0x26c7db,_0x4b77d1,_0x2f7c19,_0x1e3b1f,_0x2855fd,_0x122ad2){var _0x58cce7,_0x15ded1;_0x122ad2['remoteUri']=intUtil[_0xe4bf('0x47')](_0x122ad2[_0xe4bf('0xb')]);_0x122ad2['serverUrl']=intUtil[_0xe4bf('0x47')](_0x122ad2['serverUrl']);if(_0x2855fd&&_0x2855fd[_0xe4bf('0x49')]){logger[_0xe4bf('0x12')]('['+_0x4b77d1['lastevent']['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x4b77d1[_0xe4bf('0x4b')]=util[_0xe4bf('0xa')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x122ad2['serverUrl'],_0x4b77d1[_0xe4bf('0x4d')],md5(_0x4b77d1[_0xe4bf('0x4d')]));}else{_0x4b77d1[_0xe4bf('0x4b')]='';}headers[_0xe4bf('0x4e')]=getAuth(_0x122ad2);return getUser(_0x122ad2)[_0xe4bf('0x11')](function(_0x44347b){_0x58cce7=_0x44347b;logger['info']('The\x20User\x20ID\x20is:',_0x58cce7['id']);return getEndUser(_0x122ad2,_0x4b77d1['calleridname'],_0x4b77d1[_0xe4bf('0x51')]);})[_0xe4bf('0x11')](function(_0x1c055c){_0x15ded1=_0x1c055c;logger[_0xe4bf('0x12')](_0xe4bf('0x52'),_0x15ded1['id']);return getTicket(_0x122ad2,_0x58cce7,_0x15ded1,_0x2f7c19,_0x4b77d1);})[_0xe4bf('0x11')](function(_0x514883){if(_0x514883){logger[_0xe4bf('0x12')](_0xe4bf('0x62'),_0x514883['id']);}})['catch'](function(_0x3f6504){logger[_0xe4bf('0x5b')]('['+_0x4b77d1[_0xe4bf('0x68')][_0xe4bf('0x69')]()+']'+_0xe4bf('0x6a'),util[_0xe4bf('0x6b')](_0x3f6504,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob