18 var _0xab17=['Fields','then','info','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s/token:%s','username','token','Basic\x20%s','toString','base64','[HTTP]','stringify','GET','map','forEach','includes','string','type','nameField','content','customField','custom_fields','push','idField','variableName','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','inspect','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','../../../../config/environment','defaults','redis','localhost','socket.io-emitter','emit','application/json','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','name','Subjects','Descriptions','getString'];(function(_0x1e8c4e,_0x4b6ba5){var _0x19088a=function(_0x33116a){while(--_0x33116a){_0x1e8c4e['push'](_0x1e8c4e['shift']());}};_0x19088a(++_0x4b6ba5);}(_0xab17,0x13c));var _0x7ab1=function(_0x967369,_0x1adcb6){_0x967369=_0x967369-0x0;var _0x5e1bc7=_0xab17[_0x967369];return _0x5e1bc7;};'use strict';var _=require(_0x7ab1('0x0'));var rp=require(_0x7ab1('0x1'));var md5=require(_0x7ab1('0x2'));var util=require(_0x7ab1('0x3'));var Redis=require(_0x7ab1('0x4'));var intUtil=require('./util');var config=require(_0x7ab1('0x5'));var logger=require('../../../../config/logger')('zendesk');config['redis']=_[_0x7ab1('0x6')](config[_0x7ab1('0x7')],{'host':_0x7ab1('0x8'),'port':0x18eb});var io=require(_0x7ab1('0x9'))(new Redis(config['redis']));function emit(_0x41b703,_0x2dde2b,_0x12a5b9){io['to'](_0x41b703)[_0x7ab1('0xa')](_0x2dde2b,_0x12a5b9);}var headers={'Content-Type':_0x7ab1('0xb'),'Accept':_0x7ab1('0xb')};function getTicket(_0x3e80cb,_0x25bf0b,_0x31ed92,_0x4ad032,_0x2f979d){logger['info'](_0x7ab1('0xc'));return request({'uri':util[_0x7ab1('0xd')](_0x7ab1('0xe'),_0x3e80cb[_0x7ab1('0xf')]),'method':_0x7ab1('0x10'),'body':{'ticket':_[_0x7ab1('0x11')]({'requester_id':_0x31ed92['id'],'submitter_id':_0x25bf0b?_0x25bf0b['id']:undefined,'assignee_id':_0x25bf0b?_0x25bf0b['id']:undefined,'tags':getTags(_0x4ad032[_0x7ab1('0x12')],_0x7ab1('0x13')),'subject':intUtil['getString'](_0x4ad032[_0x7ab1('0x14')],_0x2f979d,'\x20'),'description':intUtil['getString'](_0x4ad032[_0x7ab1('0x15')],_0x2f979d,'\x0a'),'comment':{'public':![],'body':intUtil[_0x7ab1('0x16')](_0x4ad032['Descriptions'],_0x2f979d,'\x0a')}},getCustomFields(_0x4ad032[_0x7ab1('0x17')],_0x2f979d))}})[_0x7ab1('0x18')](function(_0x11d3d8){logger[_0x7ab1('0x19')](_0x7ab1('0x1a'));return _0x11d3d8['ticket'];});}function getUser(_0x834e86,_0x286e01){if(intUtil[_0x7ab1('0x1b')](_0x286e01)){logger[_0x7ab1('0x19')](_0x7ab1('0x1c'),_0x286e01);return request({'uri':util['format'](_0x7ab1('0x1d'),_0x834e86[_0x7ab1('0xf')]),'qs':{'query':util[_0x7ab1('0xd')](_0x7ab1('0x1e'),_0x286e01)}})[_0x7ab1('0x18')](function(_0x441887){if(_0x441887[_0x7ab1('0x1f')]){logger[_0x7ab1('0x19')]('Agent\x20found!');return _[_0x7ab1('0x20')](_0x441887[_0x7ab1('0x21')],{'email':_0x286e01,'role':'agent'});}else{logger[_0x7ab1('0x19')](_0x7ab1('0x22'));return request({'uri':util['format'](_0x7ab1('0x23'),_0x834e86['remoteUri'])})[_0x7ab1('0x18')](function(_0x48faf4){logger['info'](_0x7ab1('0x24'));return _0x48faf4[_0x7ab1('0x25')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7ab1('0xd')](_0x7ab1('0x23'),_0x834e86['remoteUri'])})[_0x7ab1('0x18')](function(_0x3bf21b){logger[_0x7ab1('0x19')]('Admin\x20account\x20selected.');return _0x3bf21b[_0x7ab1('0x25')];});}}function getEndUser(_0x5a458a,_0x2b3450,_0x2fecdc){logger['info'](_0x7ab1('0x26'),_0x2fecdc);return request({'uri':util[_0x7ab1('0xd')](_0x7ab1('0x1d'),_0x5a458a['remoteUri']),'qs':{'query':util['format'](_0x7ab1('0x27'),_0x2fecdc)}})[_0x7ab1('0x18')](function(_0x221dbc){var _0x22f323;if(_0x221dbc['results'][_0x7ab1('0x28')]){_0x221dbc['results']=_['filter'](_0x221dbc[_0x7ab1('0x21')],{'suspended':![],'role':_0x7ab1('0x29')});if(_0x221dbc[_0x7ab1('0x21')][_0x7ab1('0x28')]){_0x22f323=_[_0x7ab1('0x2a')](_0x221dbc['results']);}}if(_0x22f323){logger[_0x7ab1('0x19')](_0x7ab1('0x2b'));return _0x22f323;}else{logger[_0x7ab1('0x19')](_0x7ab1('0x2c'));return request({'uri':util['format'](_0x7ab1('0x2d'),_0x5a458a[_0x7ab1('0xf')]),'method':_0x7ab1('0x10'),'body':{'user':{'role':_0x7ab1('0x29'),'name':util['format'](_0x7ab1('0x2e'),_0x2b3450||_0x2fecdc),'phone':_0x2fecdc}}})['then'](function(_0x1cf38c){logger['info'](_0x7ab1('0x2f'));return _0x1cf38c[_0x7ab1('0x25')];});}});}function getAuth(_0x449acf){var _0x51a2f0;if(_0x449acf[_0x7ab1('0x30')]===_0x7ab1('0x31')){_0x51a2f0=util[_0x7ab1('0xd')]('%s:%s',_0x449acf['username'],_0x449acf[_0x7ab1('0x31')]);}else if(_0x449acf[_0x7ab1('0x30')]==='token'){_0x51a2f0=util['format'](_0x7ab1('0x32'),_0x449acf[_0x7ab1('0x33')],_0x449acf[_0x7ab1('0x34')]);}return util[_0x7ab1('0xd')](_0x7ab1('0x35'),new Buffer(_0x51a2f0)[_0x7ab1('0x36')](_0x7ab1('0x37')));}function request(_0x51de03){logger['debug'](_0x7ab1('0x38'),JSON[_0x7ab1('0x39')](_0x51de03));return rp(_['defaults'](_0x51de03,{'method':_0x7ab1('0x3a'),'headers':headers,'json':!![]}));}function getTags(_0x2356ee,_0xbeaa0){var _0x1377fe=[];if(_0x2356ee&&_0x2356ee[_0x7ab1('0x28')]>0x0){_0x1377fe=_[_0x7ab1('0x3b')](_0x2356ee,_0xbeaa0);}return _0x1377fe;}function getCustomFields(_0x231b45,_0x306674){var _0x2eeb99=[];var _0x3078b1={'custom_fields':[]};if(_0x231b45[_0x7ab1('0x28')]>0x0){_[_0x7ab1('0x3c')](_0x231b45,function(_0xb68860){if(_[_0x7ab1('0x3d')]([_0x7ab1('0x3e'),'picklist'],_0xb68860[_0x7ab1('0x3f')])&&_0xb68860[_0x7ab1('0x40')]&&!_0xb68860['customField']){_0x3078b1[_0xb68860[_0x7ab1('0x40')]['toLowerCase']()]=_0xb68860[_0x7ab1('0x41')]['toString']();}else if(_[_0x7ab1('0x3d')]([_0x7ab1('0x3e'),'picklist'],_0xb68860[_0x7ab1('0x3f')])&&_0xb68860['idField']&&_0xb68860[_0x7ab1('0x42')]){_0x3078b1[_0x7ab1('0x43')][_0x7ab1('0x44')]({'id':_0xb68860[_0x7ab1('0x45')],'value':_0xb68860[_0x7ab1('0x41')][_0x7ab1('0x36')]()});}else if(_0xb68860['type']==='variable'&&_0xb68860[_0x7ab1('0x46')]&&_0xb68860[_0x7ab1('0x45')]&&_0xb68860[_0x7ab1('0x42')]){_0x306674[_0xb68860[_0x7ab1('0x46')]]&&_0x3078b1[_0x7ab1('0x43')][_0x7ab1('0x44')]({'id':_0xb68860['idField'],'value':_0x306674[_0xb68860[_0x7ab1('0x46')]][_0x7ab1('0x36')]()});}else if(_0xb68860['type']===_0x7ab1('0x47')&&_0xb68860['Variable']&&_0xb68860[_0x7ab1('0x48')]['name']&&_0xb68860[_0x7ab1('0x45')]&&_0xb68860['customField']){_0x306674[_0xb68860[_0x7ab1('0x48')]['name'][_0x7ab1('0x49')]()]&&_0x3078b1[_0x7ab1('0x43')]['push']({'id':_0xb68860[_0x7ab1('0x45')],'value':_0x306674[_0xb68860[_0x7ab1('0x48')][_0x7ab1('0x13')][_0x7ab1('0x49')]()]['toString']()});}});}return _0x3078b1;}exports[_0x7ab1('0x4a')]=function(_0x460733,_0x4a939a,_0x26b4bf,_0x1265a6,_0x578c17,_0x379cc9){var _0x3318bf,_0x482d68;_0x379cc9[_0x7ab1('0xf')]=intUtil[_0x7ab1('0x4b')](_0x379cc9['remoteUri']);_0x379cc9[_0x7ab1('0x4c')]=intUtil[_0x7ab1('0x4b')](_0x379cc9[_0x7ab1('0x4c')]);if(_0x578c17&&_0x578c17[_0x7ab1('0x4d')]){logger[_0x7ab1('0x19')](_0x7ab1('0x4e'),_0x7ab1('0x4f'));_0x4a939a[_0x7ab1('0x50')]=util[_0x7ab1('0xd')](_0x7ab1('0x51'),_0x379cc9[_0x7ab1('0x4c')],_0x4a939a['uniqueid'],md5(_0x4a939a[_0x7ab1('0x52')]));}else{_0x4a939a['recordingURL']='';}headers[_0x7ab1('0x53')]=getAuth(_0x379cc9);return getUser(_0x379cc9,_0x1265a6[_0x7ab1('0x54')])[_0x7ab1('0x18')](function(_0x35607b){_0x3318bf=_0x35607b;logger['info'](_0x7ab1('0x55'),_0x3318bf['id']);return getEndUser(_0x379cc9,_0x4a939a[_0x7ab1('0x56')],_0x4a939a[_0x7ab1('0x57')]);})['then'](function(_0x101404){_0x482d68=_0x101404;logger[_0x7ab1('0x19')]('The\x20Enduser\x20ID\x20is:',_0x482d68['id']);return getTicket(_0x379cc9,_0x3318bf,_0x482d68,_0x26b4bf,_0x4a939a);})['then'](function(_0x507478){if(_0x507478){logger['info'](_0x7ab1('0x58'),_0x507478['id']);switch(_0x379cc9[_0x7ab1('0x3f')]){case'integrationTab':logger[_0x7ab1('0x19')](_0x7ab1('0x4e'),_0x7ab1('0x59'));return request({'uri':util['format'](_0x7ab1('0x5a'),_0x379cc9[_0x7ab1('0xf')],_0x3318bf['id'],_0x507478['id']),'method':_0x7ab1('0x10')});case _0x7ab1('0x5b'):logger[_0x7ab1('0x19')](_0x7ab1('0x4e'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0x7ab1('0x5c'),_0x1265a6[_0x7ab1('0x13')]),_0x7ab1('0x5d'),{'uri':util['format'](_0x7ab1('0x5e'),_0x379cc9[_0x7ab1('0xf')][_0x7ab1('0x5f')](_0x7ab1('0x60'),''),_0x507478['id'])});break;default:logger[_0x7ab1('0x61')](_0x7ab1('0x4e'),_0x7ab1('0x62'));}}})[_0x7ab1('0x63')](function(_0x2a1e26){logger['error']('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0x7ab1('0x64')](_0x2a1e26,{'showHidden':!![],'depth':null}));});};exports[_0x7ab1('0x65')]=function(_0x48db0c,_0x1f1e8b,_0x2b0d87,_0x2d2f5a,_0x4d1db1,_0x1fa4dd,_0x309b29){var _0x48973a,_0x2eec14;_0x1fa4dd[_0x7ab1('0xf')]=intUtil[_0x7ab1('0x4b')](_0x1fa4dd[_0x7ab1('0xf')]);_0x1fa4dd['serverUrl']=intUtil[_0x7ab1('0x4b')](_0x1fa4dd[_0x7ab1('0x4c')]);if(_0x309b29&&_0x309b29[_0x7ab1('0x66')]&&_0x309b29[_0x7ab1('0x66')]!==_0x7ab1('0x67')){logger[_0x7ab1('0x19')](_0x7ab1('0x68'),'Recording\x20is\x20enabled!');_0x1f1e8b[_0x7ab1('0x50')]=util[_0x7ab1('0xd')](_0x7ab1('0x51'),_0x1fa4dd[_0x7ab1('0x4c')],_0x1f1e8b['uniqueid'],md5(_0x1f1e8b[_0x7ab1('0x52')]));}headers[_0x7ab1('0x53')]=getAuth(_0x1fa4dd);return getUser(_0x1fa4dd,_0x2d2f5a['email'])[_0x7ab1('0x18')](function(_0x11255b){_0x48973a=_0x11255b;logger[_0x7ab1('0x19')](_0x7ab1('0x55'),_0x48973a['id']);return getEndUser(_0x1fa4dd,_0x1f1e8b[_0x7ab1('0x69')],_0x1f1e8b['destcalleridnum']);})[_0x7ab1('0x18')](function(_0xfc0bc6){_0x2eec14=_0xfc0bc6;logger[_0x7ab1('0x19')](_0x7ab1('0x6a'),_0x2eec14['id']);return getTicket(_0x1fa4dd,_0x48973a,_0x2eec14,_0x2b0d87,_0x1f1e8b);})['then'](function(_0x1ccfa6){if(_0x1ccfa6){logger[_0x7ab1('0x19')](_0x7ab1('0x58'),_0x1ccfa6['id']);switch(_0x1fa4dd[_0x7ab1('0x3f')]){case _0x7ab1('0x6b'):logger['info'](_0x7ab1('0x68'),_0x7ab1('0x59'));return request({'uri':util[_0x7ab1('0xd')](_0x7ab1('0x5a'),_0x1fa4dd['remoteUri'],_0x48973a['id'],_0x1ccfa6['id']),'method':_0x7ab1('0x10')});case _0x7ab1('0x5b'):logger[_0x7ab1('0x19')]('[OUTBOUND]',_0x7ab1('0x6c'));emit(util['format'](_0x7ab1('0x5c'),_0x2d2f5a[_0x7ab1('0x13')]),_0x7ab1('0x5d'),{'uri':util[_0x7ab1('0xd')](_0x7ab1('0x5e'),_0x1fa4dd[_0x7ab1('0xf')][_0x7ab1('0x5f')]('/api/v2',''),_0x1ccfa6['id'])});break;default:logger[_0x7ab1('0x61')](_0x7ab1('0x68'),_0x7ab1('0x62'));}}})[_0x7ab1('0x63')](function(_0x4d0273){logger[_0x7ab1('0x61')]('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x4d0273,{'showHidden':!![],'depth':null}));});};exports[_0x7ab1('0x6d')]=function(_0x44481e,_0x4f7cf3,_0x1df8ec,_0x1e94bd,_0x584ed4,_0x39ab54){var _0x20a383,_0x500a91;_0x39ab54['remoteUri']=intUtil['stripTrailingSlash'](_0x39ab54[_0x7ab1('0xf')]);_0x39ab54['serverUrl']=intUtil[_0x7ab1('0x4b')](_0x39ab54['serverUrl']);if(_0x584ed4&&_0x584ed4[_0x7ab1('0x4d')]){logger[_0x7ab1('0x19')]('['+_0x4f7cf3[_0x7ab1('0x6e')][_0x7ab1('0x6f')]()+']',_0x7ab1('0x4f'));_0x4f7cf3[_0x7ab1('0x50')]=util[_0x7ab1('0xd')](_0x7ab1('0x51'),_0x39ab54['serverUrl'],_0x4f7cf3['uniqueid'],md5(_0x4f7cf3[_0x7ab1('0x52')]));}else{_0x4f7cf3[_0x7ab1('0x50')]='';}headers[_0x7ab1('0x53')]=getAuth(_0x39ab54);return getUser(_0x39ab54)[_0x7ab1('0x18')](function(_0xa45fcf){_0x20a383=_0xa45fcf;logger[_0x7ab1('0x19')](_0x7ab1('0x55'),_0x20a383['id']);return getEndUser(_0x39ab54,_0x4f7cf3[_0x7ab1('0x56')],_0x4f7cf3[_0x7ab1('0x57')]);})[_0x7ab1('0x18')](function(_0x58912b){_0x500a91=_0x58912b;logger[_0x7ab1('0x19')]('The\x20Enduser\x20ID\x20is:',_0x500a91['id']);return getTicket(_0x39ab54,_0x20a383,_0x500a91,_0x1df8ec,_0x4f7cf3);})['then'](function(_0x5aae9d){if(_0x5aae9d){logger[_0x7ab1('0x19')](_0x7ab1('0x58'),_0x5aae9d['id']);}})['catch'](function(_0x4ad38f){logger[_0x7ab1('0x61')]('['+_0x4f7cf3[_0x7ab1('0x6e')][_0x7ab1('0x6f')]()+']'+_0x7ab1('0x70'),util[_0x7ab1('0x64')](_0x4ad38f,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob