server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xfe7a=['toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','../../../../config/environment','../../../../config/logger','zendesk','defaults','redis','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','merge','Subjects','getString','Descriptions','then','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','%s/search.json','remoteUri','count','Agent\x20found!','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','type:user\x20role:end-user\x20phone:%s','length','filter','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','forEach','includes','string','picklist','type','customField','nameField','toLowerCase','idField','custom_fields','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','email','destcalleridnum','newTab','trigger:browser:url','unmanaged','lastevent'];(function(_0x449853,_0x2f6bc6){var _0x4ec99e=function(_0x2d0206){while(--_0x2d0206){_0x449853['push'](_0x449853['shift']());}};_0x4ec99e(++_0x2f6bc6);}(_0xfe7a,0x6d));var _0xafe7=function(_0x5525a7,_0x3437c2){_0x5525a7=_0x5525a7-0x0;var _0x3503dc=_0xfe7a[_0x5525a7];return _0x3503dc;};'use strict';var _=require(_0xafe7('0x0'));var rp=require(_0xafe7('0x1'));var md5=require(_0xafe7('0x2'));var util=require(_0xafe7('0x3'));var Redis=require('ioredis');var intUtil=require('./util');var config=require(_0xafe7('0x4'));var logger=require(_0xafe7('0x5'))(_0xafe7('0x6'));config['redis']=_[_0xafe7('0x7')](config[_0xafe7('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0xafe7('0x9'))(new Redis(config['redis']));function emit(_0x1830ee,_0x2c4501,_0x315521){io['to'](_0x1830ee)['emit'](_0x2c4501,_0x315521);}var headers={'Content-Type':'application/json','Accept':_0xafe7('0xa')};function getTicket(_0x1c24cb,_0x4a3471,_0x3939d0,_0x459f28,_0x2b5c1a){logger[_0xafe7('0xb')](_0xafe7('0xc'));return request({'uri':util[_0xafe7('0xd')](_0xafe7('0xe'),_0x1c24cb['remoteUri']),'method':'POST','body':{'ticket':_[_0xafe7('0xf')]({'requester_id':_0x3939d0['id'],'submitter_id':_0x4a3471?_0x4a3471['id']:undefined,'assignee_id':_0x4a3471?_0x4a3471['id']:undefined,'tags':getTags(_0x459f28['Tags'],'name'),'subject':intUtil['getString'](_0x459f28[_0xafe7('0x10')],_0x2b5c1a,'\x20'),'description':intUtil[_0xafe7('0x11')](_0x459f28[_0xafe7('0x12')],_0x2b5c1a,'\x0a'),'comment':{'public':![],'body':intUtil[_0xafe7('0x11')](_0x459f28['Descriptions'],_0x2b5c1a,'\x0a')}},getCustomFields(_0x459f28['Fields'],_0x2b5c1a))}})[_0xafe7('0x13')](function(_0x771799){logger['info'](_0xafe7('0x14'));return _0x771799[_0xafe7('0x15')];});}function getUser(_0x11e2eb,_0x489549){if(intUtil['validateEmail'](_0x489549)){logger[_0xafe7('0xb')](_0xafe7('0x16'),_0x489549);return request({'uri':util['format'](_0xafe7('0x17'),_0x11e2eb[_0xafe7('0x18')]),'qs':{'query':util[_0xafe7('0xd')]('type:user\x20role:agent\x20email:%s',_0x489549)}})[_0xafe7('0x13')](function(_0x5e5619){if(_0x5e5619[_0xafe7('0x19')]){logger['info'](_0xafe7('0x1a'));return _[_0xafe7('0x1b')](_0x5e5619[_0xafe7('0x1c')],{'email':_0x489549,'role':_0xafe7('0x1d')});}else{logger[_0xafe7('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xafe7('0xd')](_0xafe7('0x1e'),_0x11e2eb[_0xafe7('0x18')])})[_0xafe7('0x13')](function(_0x1e4186){logger[_0xafe7('0xb')](_0xafe7('0x1f'));return _0x1e4186[_0xafe7('0x20')];});}});}else{logger[_0xafe7('0xb')](_0xafe7('0x21'));return request({'uri':util[_0xafe7('0xd')](_0xafe7('0x1e'),_0x11e2eb[_0xafe7('0x18')])})[_0xafe7('0x13')](function(_0x2fc60d){logger[_0xafe7('0xb')](_0xafe7('0x1f'));return _0x2fc60d[_0xafe7('0x20')];});}}function getEndUser(_0x16510f,_0x617ad4,_0x1b0962){logger['info']('Searching\x20enduser\x20with\x20phone',_0x1b0962);return request({'uri':util[_0xafe7('0xd')](_0xafe7('0x17'),_0x16510f[_0xafe7('0x18')]),'qs':{'query':util['format'](_0xafe7('0x22'),_0x1b0962)}})[_0xafe7('0x13')](function(_0x427c67){var _0x80c179;if(_0x427c67[_0xafe7('0x1c')][_0xafe7('0x23')]){_0x427c67[_0xafe7('0x1c')]=_[_0xafe7('0x24')](_0x427c67[_0xafe7('0x1c')],{'suspended':![],'role':'end-user'});if(_0x427c67[_0xafe7('0x1c')][_0xafe7('0x23')]){_0x80c179=_['first'](_0x427c67['results']);}}if(_0x80c179){logger[_0xafe7('0xb')](_0xafe7('0x25'));return _0x80c179;}else{logger[_0xafe7('0xb')](_0xafe7('0x26'));return request({'uri':util[_0xafe7('0xd')](_0xafe7('0x27'),_0x16510f[_0xafe7('0x18')]),'method':_0xafe7('0x28'),'body':{'user':{'role':'end-user','name':util[_0xafe7('0xd')](_0xafe7('0x29'),_0x617ad4||_0x1b0962),'phone':_0x1b0962}}})[_0xafe7('0x13')](function(_0x4081e7){logger[_0xafe7('0xb')](_0xafe7('0x2a'));return _0x4081e7[_0xafe7('0x20')];});}});}function getAuth(_0x242380){var _0x24e1a9;if(_0x242380[_0xafe7('0x2b')]===_0xafe7('0x2c')){_0x24e1a9=util[_0xafe7('0xd')](_0xafe7('0x2d'),_0x242380[_0xafe7('0x2e')],_0x242380[_0xafe7('0x2c')]);}else if(_0x242380[_0xafe7('0x2b')]===_0xafe7('0x2f')){_0x24e1a9=util['format'](_0xafe7('0x30'),_0x242380[_0xafe7('0x2e')],_0x242380[_0xafe7('0x2f')]);}return util[_0xafe7('0xd')](_0xafe7('0x31'),new Buffer(_0x24e1a9)[_0xafe7('0x32')](_0xafe7('0x33')));}function request(_0x304747){logger['debug']('[HTTP]',JSON['stringify'](_0x304747));return rp(_[_0xafe7('0x7')](_0x304747,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x3c90e2,_0x1b4929){var _0x398ce8=[];if(_0x3c90e2&&_0x3c90e2['length']>0x0){_0x398ce8=_['map'](_0x3c90e2,_0x1b4929);}return _0x398ce8;}function getCustomFields(_0x3eb37b,_0x35fccc){var _0x19e837=[];var _0x4b8f21={'custom_fields':[]};if(_0x3eb37b['length']>0x0){_[_0xafe7('0x34')](_0x3eb37b,function(_0xeb05da){if(_[_0xafe7('0x35')]([_0xafe7('0x36'),_0xafe7('0x37')],_0xeb05da[_0xafe7('0x38')])&&_0xeb05da['nameField']&&!_0xeb05da[_0xafe7('0x39')]){_0x4b8f21[_0xeb05da[_0xafe7('0x3a')][_0xafe7('0x3b')]()]=_0xeb05da['content'][_0xafe7('0x32')]();}else if(_['includes'](['string','picklist'],_0xeb05da[_0xafe7('0x38')])&&_0xeb05da[_0xafe7('0x3c')]&&_0xeb05da[_0xafe7('0x39')]){_0x4b8f21[_0xafe7('0x3d')][_0xafe7('0x3e')]({'id':_0xeb05da[_0xafe7('0x3c')],'value':_0xeb05da['content'][_0xafe7('0x32')]()});}else if(_0xeb05da['type']===_0xafe7('0x3f')&&_0xeb05da[_0xafe7('0x40')]&&_0xeb05da[_0xafe7('0x3c')]&&_0xeb05da[_0xafe7('0x39')]){_0x35fccc[_0xeb05da[_0xafe7('0x40')]]&&_0x4b8f21['custom_fields'][_0xafe7('0x3e')]({'id':_0xeb05da[_0xafe7('0x3c')],'value':_0x35fccc[_0xeb05da[_0xafe7('0x40')]][_0xafe7('0x32')]()});}else if(_0xeb05da['type']===_0xafe7('0x41')&&_0xeb05da[_0xafe7('0x42')]&&_0xeb05da[_0xafe7('0x42')]['name']&&_0xeb05da[_0xafe7('0x3c')]&&_0xeb05da[_0xafe7('0x39')]){_0x35fccc[_0xeb05da[_0xafe7('0x42')][_0xafe7('0x43')][_0xafe7('0x3b')]()]&&_0x4b8f21['custom_fields'][_0xafe7('0x3e')]({'id':_0xeb05da['idField'],'value':_0x35fccc[_0xeb05da[_0xafe7('0x42')][_0xafe7('0x43')]['toLowerCase']()][_0xafe7('0x32')]()});}});}return _0x4b8f21;}exports[_0xafe7('0x44')]=function(_0x30d273,_0x9c224b,_0x5ecbde,_0x5e29aa,_0x23a03d,_0x462c37){var _0x71c44f,_0x487bc9;_0x462c37[_0xafe7('0x18')]=intUtil[_0xafe7('0x45')](_0x462c37['remoteUri']);_0x462c37[_0xafe7('0x46')]=intUtil['stripTrailingSlash'](_0x462c37['serverUrl']);if(_0x23a03d&&_0x23a03d[_0xafe7('0x47')]){logger[_0xafe7('0xb')](_0xafe7('0x48'),_0xafe7('0x49'));_0x9c224b[_0xafe7('0x4a')]=util[_0xafe7('0xd')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x462c37[_0xafe7('0x46')],_0x9c224b[_0xafe7('0x4b')],md5(_0x9c224b['uniqueid']));}else{_0x9c224b[_0xafe7('0x4a')]='';}headers[_0xafe7('0x4c')]=getAuth(_0x462c37);return getUser(_0x462c37,_0x5e29aa['email'])[_0xafe7('0x13')](function(_0x3c2f95){_0x71c44f=_0x3c2f95;logger[_0xafe7('0xb')](_0xafe7('0x4d'),_0x71c44f['id']);return getEndUser(_0x462c37,_0x9c224b[_0xafe7('0x4e')],_0x9c224b[_0xafe7('0x4f')]);})[_0xafe7('0x13')](function(_0x904d36){_0x487bc9=_0x904d36;logger[_0xafe7('0xb')](_0xafe7('0x50'),_0x487bc9['id']);return getTicket(_0x462c37,_0x71c44f,_0x487bc9,_0x5ecbde,_0x9c224b);})[_0xafe7('0x13')](function(_0x178b4b){if(_0x178b4b){logger[_0xafe7('0xb')](_0xafe7('0x51'),_0x178b4b['id']);switch(_0x462c37[_0xafe7('0x38')]){case _0xafe7('0x52'):logger['info'](_0xafe7('0x48'),_0xafe7('0x53'));return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x462c37[_0xafe7('0x18')],_0x71c44f['id'],_0x178b4b['id']),'method':'POST'});case'newTab':logger['info'](_0xafe7('0x48'),_0xafe7('0x54'));emit(util[_0xafe7('0xd')](_0xafe7('0x55'),_0x5e29aa[_0xafe7('0x43')]),'trigger:browser:url',{'uri':util[_0xafe7('0xd')](_0xafe7('0x56'),_0x462c37[_0xafe7('0x18')][_0xafe7('0x57')](_0xafe7('0x58'),''),_0x178b4b['id'])});break;default:logger[_0xafe7('0x59')]('[QUEUE]',_0xafe7('0x5a'));}}})[_0xafe7('0x5b')](function(_0x252ecf){logger['error'](_0xafe7('0x5c'),util[_0xafe7('0x5d')](_0x252ecf,{'showHidden':!![],'depth':null}));});};exports[_0xafe7('0x5e')]=function(_0x6049fd,_0x5c5604,_0x5ce5b2,_0x326d79,_0x2aa54f,_0x1c10fa,_0x1d66ca){var _0x23a7ec,_0x4dfd6e;_0x1c10fa[_0xafe7('0x18')]=intUtil[_0xafe7('0x45')](_0x1c10fa[_0xafe7('0x18')]);_0x1c10fa['serverUrl']=intUtil[_0xafe7('0x45')](_0x1c10fa['serverUrl']);if(_0x1d66ca&&_0x1d66ca[_0xafe7('0x5f')]&&_0x1d66ca[_0xafe7('0x5f')]!==_0xafe7('0x60')){logger[_0xafe7('0xb')](_0xafe7('0x61'),_0xafe7('0x49'));_0x5c5604['recordingURL']=util['format'](_0xafe7('0x62'),_0x1c10fa[_0xafe7('0x46')],_0x5c5604['uniqueid'],md5(_0x5c5604[_0xafe7('0x4b')]));}headers['Authorization']=getAuth(_0x1c10fa);return getUser(_0x1c10fa,_0x326d79[_0xafe7('0x63')])[_0xafe7('0x13')](function(_0x3e6618){_0x23a7ec=_0x3e6618;logger[_0xafe7('0xb')](_0xafe7('0x4d'),_0x23a7ec['id']);return getEndUser(_0x1c10fa,_0x5c5604['destcalleridname'],_0x5c5604[_0xafe7('0x64')]);})[_0xafe7('0x13')](function(_0x18130f){_0x4dfd6e=_0x18130f;logger[_0xafe7('0xb')](_0xafe7('0x50'),_0x4dfd6e['id']);return getTicket(_0x1c10fa,_0x23a7ec,_0x4dfd6e,_0x5ce5b2,_0x5c5604);})[_0xafe7('0x13')](function(_0x2d1bd2){if(_0x2d1bd2){logger['info']('The\x20Ticket\x20ID\x20is:',_0x2d1bd2['id']);switch(_0x1c10fa[_0xafe7('0x38')]){case'integrationTab':logger[_0xafe7('0xb')](_0xafe7('0x61'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xafe7('0xd')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x1c10fa[_0xafe7('0x18')],_0x23a7ec['id'],_0x2d1bd2['id']),'method':_0xafe7('0x28')});case _0xafe7('0x65'):logger[_0xafe7('0xb')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xafe7('0x55'),_0x326d79[_0xafe7('0x43')]),_0xafe7('0x66'),{'uri':util[_0xafe7('0xd')](_0xafe7('0x56'),_0x1c10fa[_0xafe7('0x18')][_0xafe7('0x57')](_0xafe7('0x58'),''),_0x2d1bd2['id'])});break;default:logger['error'](_0xafe7('0x61'),_0xafe7('0x5a'));}}})[_0xafe7('0x5b')](function(_0x13e0e1){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0xafe7('0x5d')](_0x13e0e1,{'showHidden':!![],'depth':null}));});};exports[_0xafe7('0x67')]=function(_0x2dd6a3,_0x43b631,_0x1edcc5,_0x346171,_0x1dd287,_0x44f38c){var _0x3f5e9a,_0x1d7a64;_0x44f38c[_0xafe7('0x18')]=intUtil[_0xafe7('0x45')](_0x44f38c[_0xafe7('0x18')]);_0x44f38c[_0xafe7('0x46')]=intUtil[_0xafe7('0x45')](_0x44f38c['serverUrl']);if(_0x1dd287&&_0x1dd287[_0xafe7('0x47')]){logger[_0xafe7('0xb')]('['+_0x43b631['lastevent']['toUpperCase']()+']',_0xafe7('0x49'));_0x43b631[_0xafe7('0x4a')]=util['format'](_0xafe7('0x62'),_0x44f38c['serverUrl'],_0x43b631[_0xafe7('0x4b')],md5(_0x43b631['uniqueid']));}else{_0x43b631[_0xafe7('0x4a')]='';}headers['Authorization']=getAuth(_0x44f38c);return getUser(_0x44f38c)[_0xafe7('0x13')](function(_0x1e105e){_0x3f5e9a=_0x1e105e;logger[_0xafe7('0xb')](_0xafe7('0x4d'),_0x3f5e9a['id']);return getEndUser(_0x44f38c,_0x43b631[_0xafe7('0x4e')],_0x43b631[_0xafe7('0x4f')]);})[_0xafe7('0x13')](function(_0x187a1d){_0x1d7a64=_0x187a1d;logger[_0xafe7('0xb')]('The\x20Enduser\x20ID\x20is:',_0x1d7a64['id']);return getTicket(_0x44f38c,_0x3f5e9a,_0x1d7a64,_0x1edcc5,_0x43b631);})[_0xafe7('0x13')](function(_0x5ee886){if(_0x5ee886){logger[_0xafe7('0xb')]('The\x20Ticket\x20ID\x20is:',_0x5ee886['id']);}})[_0xafe7('0x5b')](function(_0x27c6ff){logger['error']('['+_0x43b631[_0xafe7('0x68')][_0xafe7('0x69')]()+']'+_0xafe7('0x6a'),util[_0xafe7('0x5d')](_0x27c6ff,{'showHidden':!![],'depth':null}));});};