server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xea0a=['GET','map','forEach','string','nameField','toLowerCase','content','toString','idField','customField','variable','variableName','custom_fields','type','customVariable','Variable','push','queue','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','user:%s','trigger:browser:url','%s/agent/tickets/%s','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','emit','application/json','info','format','POST','Tags','name','Subjects','getString','Descriptions','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','count','find','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','remoteUri','Searching\x20enduser\x20with\x20phone','length','first','end-user','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','password','authType','token','Basic\x20%s','base64','debug','stringify'];(function(_0x5a79ba,_0x380948){var _0x572dbf=function(_0x265419){while(--_0x265419){_0x5a79ba['push'](_0x5a79ba['shift']());}};_0x572dbf(++_0x380948);}(_0xea0a,0x10f));var _0xaea0=function(_0x13c4a6,_0x4041d9){_0x13c4a6=_0x13c4a6-0x0;var _0x5b1eeb=_0xea0a[_0x13c4a6];return _0x5b1eeb;};'use strict';var _=require(_0xaea0('0x0'));var rp=require(_0xaea0('0x1'));var md5=require(_0xaea0('0x2'));var util=require(_0xaea0('0x3'));var Redis=require(_0xaea0('0x4'));var intUtil=require('./util');var config=require(_0xaea0('0x5'));var logger=require(_0xaea0('0x6'))(_0xaea0('0x7'));config[_0xaea0('0x8')]=_[_0xaea0('0x9')](config[_0xaea0('0x8')],{'host':_0xaea0('0xa'),'port':0x18eb});var io=require(_0xaea0('0xb'))(new Redis(config[_0xaea0('0x8')]));function emit(_0x1faa43,_0x12ac3e,_0x2265ed){io['to'](_0x1faa43)[_0xaea0('0xc')](_0x12ac3e,_0x2265ed);}var headers={'Content-Type':_0xaea0('0xd'),'Accept':'application/json'};function getTicket(_0x2cefd1,_0xab2519,_0x1ba4ad,_0x22b2cb,_0x48ba70){logger[_0xaea0('0xe')]('Creating\x20new\x20ticket...');return request({'uri':util[_0xaea0('0xf')]('%s/tickets.json',_0x2cefd1['remoteUri']),'method':_0xaea0('0x10'),'body':{'ticket':_['merge']({'requester_id':_0x1ba4ad['id'],'submitter_id':_0xab2519?_0xab2519['id']:undefined,'assignee_id':_0xab2519?_0xab2519['id']:undefined,'tags':getTags(_0x22b2cb[_0xaea0('0x11')],_0xaea0('0x12')),'subject':intUtil['getString'](_0x22b2cb[_0xaea0('0x13')],_0x48ba70,'\x20'),'description':intUtil[_0xaea0('0x14')](_0x22b2cb[_0xaea0('0x15')],_0x48ba70,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x22b2cb[_0xaea0('0x15')],_0x48ba70,'\x0a')}},getCustomFields(_0x22b2cb['Fields'],_0x48ba70))}})[_0xaea0('0x16')](function(_0x191702){logger[_0xaea0('0xe')](_0xaea0('0x17'));return _0x191702[_0xaea0('0x18')];});}function getUser(_0x2c3873,_0x142d52){if(intUtil[_0xaea0('0x19')](_0x142d52)){logger[_0xaea0('0xe')](_0xaea0('0x1a'),_0x142d52);return request({'uri':util[_0xaea0('0xf')](_0xaea0('0x1b'),_0x2c3873['remoteUri']),'qs':{'query':util[_0xaea0('0xf')]('type:user\x20role:agent\x20email:%s',_0x142d52)}})[_0xaea0('0x16')](function(_0x599218){if(_0x599218[_0xaea0('0x1c')]){logger[_0xaea0('0xe')]('Agent\x20found!');return _[_0xaea0('0x1d')](_0x599218[_0xaea0('0x1e')],{'email':_0x142d52,'role':'agent'});}else{logger[_0xaea0('0xe')](_0xaea0('0x1f'));return request({'uri':util[_0xaea0('0xf')](_0xaea0('0x20'),_0x2c3873['remoteUri'])})[_0xaea0('0x16')](function(_0x6091c7){logger[_0xaea0('0xe')](_0xaea0('0x21'));return _0x6091c7[_0xaea0('0x22')];});}});}else{logger[_0xaea0('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xaea0('0xf')](_0xaea0('0x20'),_0x2c3873[_0xaea0('0x23')])})['then'](function(_0x526323){logger['info'](_0xaea0('0x21'));return _0x526323[_0xaea0('0x22')];});}}function getEndUser(_0x3ba09b,_0x5634ac,_0x40d1a2){logger[_0xaea0('0xe')](_0xaea0('0x24'),_0x40d1a2);return request({'uri':util['format'](_0xaea0('0x1b'),_0x3ba09b[_0xaea0('0x23')]),'qs':{'query':util['format']('type:user\x20role:end-user\x20phone:%s',_0x40d1a2)}})[_0xaea0('0x16')](function(_0x1c428d){var _0x699619;if(_0x1c428d['results'][_0xaea0('0x25')]){_0x1c428d[_0xaea0('0x1e')]=_['filter'](_0x1c428d['results'],{'suspended':![],'role':'end-user'});if(_0x1c428d[_0xaea0('0x1e')][_0xaea0('0x25')]){_0x699619=_[_0xaea0('0x26')](_0x1c428d[_0xaea0('0x1e')]);}}if(_0x699619){logger['info']('Enduser\x20found!');return _0x699619;}else{logger[_0xaea0('0xe')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xaea0('0xf')]('%s/users.json',_0x3ba09b[_0xaea0('0x23')]),'method':_0xaea0('0x10'),'body':{'user':{'role':_0xaea0('0x27'),'name':util[_0xaea0('0xf')](_0xaea0('0x28'),_0x5634ac||_0x40d1a2),'phone':_0x40d1a2}}})[_0xaea0('0x16')](function(_0x35365c){logger[_0xaea0('0xe')](_0xaea0('0x29'));return _0x35365c[_0xaea0('0x22')];});}});}function getAuth(_0x52cd03){var _0x541509;if(_0x52cd03['authType']==='password'){_0x541509=util[_0xaea0('0xf')](_0xaea0('0x2a'),_0x52cd03['username'],_0x52cd03[_0xaea0('0x2b')]);}else if(_0x52cd03[_0xaea0('0x2c')]===_0xaea0('0x2d')){_0x541509=util['format']('%s/token:%s',_0x52cd03['username'],_0x52cd03[_0xaea0('0x2d')]);}return util[_0xaea0('0xf')](_0xaea0('0x2e'),new Buffer(_0x541509)['toString'](_0xaea0('0x2f')));}function request(_0x18e18f){logger[_0xaea0('0x30')]('[HTTP]',JSON[_0xaea0('0x31')](_0x18e18f));return rp(_[_0xaea0('0x9')](_0x18e18f,{'method':_0xaea0('0x32'),'headers':headers,'json':!![]}));}function getTags(_0x1081c4,_0x19f2c3){var _0x44a496=[];if(_0x1081c4&&_0x1081c4[_0xaea0('0x25')]>0x0){_0x44a496=_[_0xaea0('0x33')](_0x1081c4,_0x19f2c3);}return _0x44a496;}function getCustomFields(_0x5e4566,_0x1a07e9){var _0x447934=[];var _0x569cce={'custom_fields':[]};if(_0x5e4566[_0xaea0('0x25')]>0x0){_[_0xaea0('0x34')](_0x5e4566,function(_0x15f9e1){if(_0x15f9e1['type']===_0xaea0('0x35')&&_0x15f9e1[_0xaea0('0x36')]&&!_0x15f9e1['customField']){_0x569cce[_0x15f9e1['nameField'][_0xaea0('0x37')]()]=_0x15f9e1[_0xaea0('0x38')][_0xaea0('0x39')]();}else if(_0x15f9e1['type']===_0xaea0('0x35')&&_0x15f9e1[_0xaea0('0x3a')]&&_0x15f9e1[_0xaea0('0x3b')]){_0x569cce['custom_fields']['push']({'id':_0x15f9e1[_0xaea0('0x3a')],'value':_0x15f9e1[_0xaea0('0x38')][_0xaea0('0x39')]()});}else if(_0x15f9e1['type']===_0xaea0('0x3c')&&_0x15f9e1[_0xaea0('0x3d')]&&_0x15f9e1['idField']&&_0x15f9e1[_0xaea0('0x3b')]){_0x1a07e9[_0x15f9e1[_0xaea0('0x3d')]]&&_0x569cce[_0xaea0('0x3e')]['push']({'id':_0x15f9e1[_0xaea0('0x3a')],'value':_0x1a07e9[_0x15f9e1['variableName']][_0xaea0('0x39')]()});}else if(_0x15f9e1[_0xaea0('0x3f')]===_0xaea0('0x40')&&_0x15f9e1[_0xaea0('0x41')]&&_0x15f9e1[_0xaea0('0x41')][_0xaea0('0x12')]&&_0x15f9e1['idField']&&_0x15f9e1[_0xaea0('0x3b')]){_0x1a07e9[_0x15f9e1[_0xaea0('0x41')][_0xaea0('0x12')][_0xaea0('0x37')]()]&&_0x569cce[_0xaea0('0x3e')][_0xaea0('0x42')]({'id':_0x15f9e1[_0xaea0('0x3a')],'value':_0x1a07e9[_0x15f9e1[_0xaea0('0x41')][_0xaea0('0x12')][_0xaea0('0x37')]()][_0xaea0('0x39')]()});}});}return _0x569cce;}exports[_0xaea0('0x43')]=function(_0x16f2b9,_0x525923,_0x2ec96d,_0x3b80c9,_0x331166,_0x38d945){var _0x2e5734,_0x1de274;_0x38d945[_0xaea0('0x23')]=intUtil[_0xaea0('0x44')](_0x38d945['remoteUri']);_0x38d945['serverUrl']=intUtil['stripTrailingSlash'](_0x38d945['serverUrl']);if(_0x331166&&_0x331166[_0xaea0('0x45')]){logger['info'](_0xaea0('0x46'),_0xaea0('0x47'));_0x525923['recordingURL']=util[_0xaea0('0xf')](_0xaea0('0x48'),_0x38d945[_0xaea0('0x49')],_0x525923[_0xaea0('0x4a')],md5(_0x525923[_0xaea0('0x4a')]));}else{_0x525923[_0xaea0('0x4b')]='';}headers[_0xaea0('0x4c')]=getAuth(_0x38d945);return getUser(_0x38d945,_0x3b80c9[_0xaea0('0x4d')])[_0xaea0('0x16')](function(_0xe51cd7){_0x2e5734=_0xe51cd7;logger[_0xaea0('0xe')](_0xaea0('0x4e'),_0x2e5734['id']);return getEndUser(_0x38d945,_0x525923[_0xaea0('0x4f')],_0x525923[_0xaea0('0x50')]);})[_0xaea0('0x16')](function(_0x2dacc2){_0x1de274=_0x2dacc2;logger[_0xaea0('0xe')](_0xaea0('0x51'),_0x1de274['id']);return getTicket(_0x38d945,_0x2e5734,_0x1de274,_0x2ec96d,_0x525923);})['then'](function(_0x43307b){if(_0x43307b){logger['info']('The\x20Ticket\x20ID\x20is:',_0x43307b['id']);switch(_0x38d945[_0xaea0('0x3f')]){case _0xaea0('0x52'):logger[_0xaea0('0xe')](_0xaea0('0x46'),_0xaea0('0x53'));return request({'uri':util[_0xaea0('0xf')](_0xaea0('0x54'),_0x38d945[_0xaea0('0x23')],_0x2e5734['id'],_0x43307b['id']),'method':_0xaea0('0x10')});case _0xaea0('0x55'):logger[_0xaea0('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xaea0('0xf')](_0xaea0('0x56'),_0x3b80c9['name']),_0xaea0('0x57'),{'uri':util[_0xaea0('0xf')](_0xaea0('0x58'),_0x38d945[_0xaea0('0x23')]['replace']('/api/v2',''),_0x43307b['id'])});break;default:logger[_0xaea0('0x59')](_0xaea0('0x46'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xaea0('0x5a')](function(_0x3bc5d1){logger['error'](_0xaea0('0x5b'),util[_0xaea0('0x5c')](_0x3bc5d1,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x1889fc,_0x44b7bb,_0x2e05e4,_0x3ea69c,_0x500fe3,_0x5a221f,_0x6473cb){var _0x551dcc,_0x220004;_0x5a221f[_0xaea0('0x23')]=intUtil['stripTrailingSlash'](_0x5a221f[_0xaea0('0x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