server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x5b63=['variable','variableName','custom_fields','Variable','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','outbound','recordingFormat','none','[OUTBOUND]','recordingURL','destcalleridname','destcalleridnum','integrationTab','replace','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','toUpperCase','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Descriptions','Fields','then','Ticket\x20created!','Getting\x20agent\x20with\x20email','%s/search.json','count','find','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','results','end-user','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','%s/token:%s','token','Basic\x20%s','toString','base64','debug','stringify','GET','map','forEach','includes','type','customField','nameField','toLowerCase','content','string','idField','push'];(function(_0x3c63b3,_0x5668c2){var _0x27236d=function(_0x3c2cec){while(--_0x3c2cec){_0x3c63b3['push'](_0x3c63b3['shift']());}};_0x27236d(++_0x5668c2);}(_0x5b63,0x188));var _0x35b6=function(_0x996ebf,_0x3c7dd8){_0x996ebf=_0x996ebf-0x0;var _0x4cc487=_0x5b63[_0x996ebf];return _0x4cc487;};'use strict';var _=require(_0x35b6('0x0'));var rp=require(_0x35b6('0x1'));var md5=require(_0x35b6('0x2'));var util=require(_0x35b6('0x3'));var Redis=require(_0x35b6('0x4'));var intUtil=require(_0x35b6('0x5'));var config=require(_0x35b6('0x6'));var logger=require(_0x35b6('0x7'))(_0x35b6('0x8'));config[_0x35b6('0x9')]=_[_0x35b6('0xa')](config[_0x35b6('0x9')],{'host':_0x35b6('0xb'),'port':0x18eb});var io=require(_0x35b6('0xc'))(new Redis(config[_0x35b6('0x9')]));function emit(_0x37c315,_0x488ac7,_0x41446d){io['to'](_0x37c315)[_0x35b6('0xd')](_0x488ac7,_0x41446d);}var headers={'Content-Type':_0x35b6('0xe'),'Accept':_0x35b6('0xe')};function getTicket(_0x273162,_0x301f33,_0x3bfaf9,_0x4ad18b,_0x1bef22){logger[_0x35b6('0xf')](_0x35b6('0x10'));return request({'uri':util[_0x35b6('0x11')](_0x35b6('0x12'),_0x273162[_0x35b6('0x13')]),'method':_0x35b6('0x14'),'body':{'ticket':_[_0x35b6('0x15')]({'requester_id':_0x3bfaf9['id'],'submitter_id':_0x301f33?_0x301f33['id']:undefined,'assignee_id':_0x301f33?_0x301f33['id']:undefined,'tags':getTags(_0x4ad18b[_0x35b6('0x16')],_0x35b6('0x17')),'subject':intUtil[_0x35b6('0x18')](_0x4ad18b['Subjects'],_0x1bef22,'\x20'),'description':intUtil['getString'](_0x4ad18b[_0x35b6('0x19')],_0x1bef22,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x4ad18b[_0x35b6('0x19')],_0x1bef22,'\x0a')}},getCustomFields(_0x4ad18b[_0x35b6('0x1a')],_0x1bef22))}})[_0x35b6('0x1b')](function(_0x4036d4){logger[_0x35b6('0xf')](_0x35b6('0x1c'));return _0x4036d4['ticket'];});}function getUser(_0x253aab,_0x5390ed){if(intUtil['validateEmail'](_0x5390ed)){logger[_0x35b6('0xf')](_0x35b6('0x1d'),_0x5390ed);return request({'uri':util[_0x35b6('0x11')](_0x35b6('0x1e'),_0x253aab['remoteUri']),'qs':{'query':util['format']('type:user\x20role:agent\x20email:%s',_0x5390ed)}})[_0x35b6('0x1b')](function(_0x27f2c0){if(_0x27f2c0[_0x35b6('0x1f')]){logger[_0x35b6('0xf')]('Agent\x20found!');return _[_0x35b6('0x20')](_0x27f2c0['results'],{'email':_0x5390ed,'role':_0x35b6('0x21')});}else{logger[_0x35b6('0xf')](_0x35b6('0x22'));return request({'uri':util[_0x35b6('0x11')](_0x35b6('0x23'),_0x253aab[_0x35b6('0x13')])})[_0x35b6('0x1b')](function(_0x207452){logger['info'](_0x35b6('0x24'));return _0x207452[_0x35b6('0x25')];});}});}else{logger[_0x35b6('0xf')](_0x35b6('0x22'));return request({'uri':util[_0x35b6('0x11')](_0x35b6('0x23'),_0x253aab[_0x35b6('0x13')])})[_0x35b6('0x1b')](function(_0x21077b){logger['info'](_0x35b6('0x24'));return _0x21077b[_0x35b6('0x25')];});}}function getEndUser(_0x4edaff,_0x52b760,_0x6a8206){logger[_0x35b6('0xf')](_0x35b6('0x26'),_0x6a8206);return request({'uri':util[_0x35b6('0x11')](_0x35b6('0x1e'),_0x4edaff[_0x35b6('0x13')]),'qs':{'query':util[_0x35b6('0x11')](_0x35b6('0x27'),_0x6a8206)}})[_0x35b6('0x1b')](function(_0x512ef4){var _0x3e7199;if(_0x512ef4['results'][_0x35b6('0x28')]){_0x512ef4['results']=_[_0x35b6('0x29')](_0x512ef4[_0x35b6('0x2a')],{'suspended':![],'role':_0x35b6('0x2b')});if(_0x512ef4[_0x35b6('0x2a')][_0x35b6('0x28')]){_0x3e7199=_['first'](_0x512ef4[_0x35b6('0x2a')]);}}if(_0x3e7199){logger[_0x35b6('0xf')](_0x35b6('0x2c'));return _0x3e7199;}else{logger[_0x35b6('0xf')](_0x35b6('0x2d'));return request({'uri':util['format'](_0x35b6('0x2e'),_0x4edaff[_0x35b6('0x13')]),'method':_0x35b6('0x14'),'body':{'user':{'role':_0x35b6('0x2b'),'name':util[_0x35b6('0x11')](_0x35b6('0x2f'),_0x52b760||_0x6a8206),'phone':_0x6a8206}}})['then'](function(_0x4b09c7){logger[_0x35b6('0xf')](_0x35b6('0x30'));return _0x4b09c7[_0x35b6('0x25')];});}});}function getAuth(_0x2fdc18){var _0x2333f6;if(_0x2fdc18[_0x35b6('0x31')]===_0x35b6('0x32')){_0x2333f6=util[_0x35b6('0x11')](_0x35b6('0x33'),_0x2fdc18[_0x35b6('0x34')],_0x2fdc18[_0x35b6('0x32')]);}else if(_0x2fdc18[_0x35b6('0x31')]==='token'){_0x2333f6=util[_0x35b6('0x11')](_0x35b6('0x35'),_0x2fdc18[_0x35b6('0x34')],_0x2fdc18[_0x35b6('0x36')]);}return util[_0x35b6('0x11')](_0x35b6('0x37'),new Buffer(_0x2333f6)[_0x35b6('0x38')](_0x35b6('0x39')));}function request(_0xc4e199){logger[_0x35b6('0x3a')]('[HTTP]',JSON[_0x35b6('0x3b')](_0xc4e199));return rp(_['defaults'](_0xc4e199,{'method':_0x35b6('0x3c'),'headers':headers,'json':!![]}));}function getTags(_0x3f0c9,_0x4341bd){var _0x194cbc=[];if(_0x3f0c9&&_0x3f0c9[_0x35b6('0x28')]>0x0){_0x194cbc=_[_0x35b6('0x3d')](_0x3f0c9,_0x4341bd);}return _0x194cbc;}function getCustomFields(_0x1d76bd,_0x3f51ac){var _0x281fab=[];var _0x5e145f={'custom_fields':[]};if(_0x1d76bd['length']>0x0){_[_0x35b6('0x3e')](_0x1d76bd,function(_0x3a8c89){if(_[_0x35b6('0x3f')](['string','picklist'],_0x3a8c89[_0x35b6('0x40')])&&_0x3a8c89['nameField']&&!_0x3a8c89[_0x35b6('0x41')]){_0x5e145f[_0x3a8c89[_0x35b6('0x42')][_0x35b6('0x43')]()]=_0x3a8c89[_0x35b6('0x44')]['toString']();}else if(_[_0x35b6('0x3f')]([_0x35b6('0x45'),'picklist'],_0x3a8c89[_0x35b6('0x40')])&&_0x3a8c89[_0x35b6('0x46')]&&_0x3a8c89[_0x35b6('0x41')]){_0x5e145f['custom_fields'][_0x35b6('0x47')]({'id':_0x3a8c89[_0x35b6('0x46')],'value':_0x3a8c89['content'][_0x35b6('0x38')]()});}else if(_0x3a8c89[_0x35b6('0x40')]===_0x35b6('0x48')&&_0x3a8c89['variableName']&&_0x3a8c89['idField']&&_0x3a8c89[_0x35b6('0x41')]){_0x3f51ac[_0x3a8c89[_0x35b6('0x49')]]&&_0x5e145f[_0x35b6('0x4a')]['push']({'id':_0x3a8c89['idField'],'value':_0x3f51ac[_0x3a8c89[_0x35b6('0x49')]]['toString']()});}else if(_0x3a8c89[_0x35b6('0x40')]==='customVariable'&&_0x3a8c89[_0x35b6('0x4b')]&&_0x3a8c89[_0x35b6('0x4b')][_0x35b6('0x17')]&&_0x3a8c89[_0x35b6('0x46')]&&_0x3a8c89[_0x35b6('0x41')]){_0x3f51ac[_0x3a8c89[_0x35b6('0x4b')][_0x35b6('0x17')][_0x35b6('0x43')]()]&&_0x5e145f[_0x35b6('0x4a')][_0x35b6('0x47')]({'id':_0x3a8c89['idField'],'value':_0x3f51ac[_0x3a8c89[_0x35b6('0x4b')][_0x35b6('0x17')][_0x35b6('0x43')]()]['toString']()});}});}return _0x5e145f;}exports['queue']=function(_0x527e0d,_0x20a1d1,_0xd19ff7,_0x81958a,_0x46ab61,_0x586e00){var _0x18992a,_0x41ac63;_0x586e00['remoteUri']=intUtil[_0x35b6('0x4c')](_0x586e00[_0x35b6('0x13')]);_0x586e00[_0x35b6('0x4d')]=intUtil[_0x35b6('0x4c')](_0x586e00[_0x35b6('0x4d')]);if(_0x46ab61&&_0x46ab61[_0x35b6('0x4e')]){logger['info'](_0x35b6('0x4f'),_0x35b6('0x50'));_0x20a1d1['recordingURL']=util[_0x35b6('0x11')](_0x35b6('0x51'),_0x586e00[_0x35b6('0x4d')],_0x20a1d1[_0x35b6('0x52')],md5(_0x20a1d1[_0x35b6('0x52')]));}else{_0x20a1d1['recordingURL']='';}headers[_0x35b6('0x53')]=getAuth(_0x586e00);return getUser(_0x586e00,_0x81958a[_0x35b6('0x54')])['then'](function(_0x40ab8d){_0x18992a=_0x40ab8d;logger[_0x35b6('0xf')](_0x35b6('0x55'),_0x18992a['id']);return getEndUser(_0x586e00,_0x20a1d1[_0x35b6('0x56')],_0x20a1d1[_0x35b6('0x57')]);})[_0x35b6('0x1b')](function(_0x3be2c2){_0x41ac63=_0x3be2c2;logger[_0x35b6('0xf')](_0x35b6('0x58'),_0x41ac63['id']);return getTicket(_0x586e00,_0x18992a,_0x41ac63,_0xd19ff7,_0x20a1d1);})[_0x35b6('0x1b')](function(_0x2cb4b5){if(_0x2cb4b5){logger[_0x35b6('0xf')](_0x35b6('0x59'),_0x2cb4b5['id']);switch(_0x586e00[_0x35b6('0x40')]){case'integrationTab':logger[_0x35b6('0xf')](_0x35b6('0x4f'),_0x35b6('0x5a'));return request({'uri':util[_0x35b6('0x11')](_0x35b6('0x5b'),_0x586e00['remoteUri'],_0x18992a['id'],_0x2cb4b5['id']),'method':_0x35b6('0x14')});case _0x35b6('0x5c'):logger[_0x35b6('0xf')](_0x35b6('0x4f'),_0x35b6('0x5d'));emit(util['format'](_0x35b6('0x5e'),_0x81958a['name']),_0x35b6('0x5f'),{'uri':util[_0x35b6('0x11')](_0x35b6('0x60'),_0x586e00['remoteUri']['replace'](_0x35b6('0x61'),''),_0x2cb4b5['id'])});break;default:logger[_0x35b6('0x62')]('[QUEUE]',_0x35b6('0x63'));}}})[_0x35b6('0x64')](function(_0x1b64e9){logger[_0x35b6('0x62')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1b64e9,{'showHidden':!![],'depth':null}));});};exports[_0x35b6('0x65')]=function(_0xd20cfd,_0x9e3304,_0xcc6fd5,_0x1d0f5d,_0x10865d,_0x321f35,_0x2cd44d){var _0x56ae65,_0x2788a9;_0x321f35['remoteUri']=intUtil['stripTrailingSlash'](_0x321f35['remoteUri']);_0x321f35[_0x35b6('0x4d')]=intUtil[_0x35b6('0x4c')](_0x321f35['serverUrl']);if(_0x2cd44d&&_0x2cd44d[_0x35b6('0x66')]&&_0x2cd44d['recordingFormat']!==_0x35b6('0x67')){logger[_0x35b6('0xf')](_0x35b6('0x68'),_0x35b6('0x50'));_0x9e3304[_0x35b6('0x69')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x321f35[_0x35b6('0x4d')],_0x9e3304[_0x35b6('0x52')],md5(_0x9e3304['uniqueid']));}headers['Authorization']=getAuth(_0x321f35);return getUser(_0x321f35,_0x1d0f5d[_0x35b6('0x54')])[_0x35b6('0x1b')](function(_0x26d3ba){_0x56ae65=_0x26d3ba;logger['info'](_0x35b6('0x55'),_0x56ae65['id']);return getEndUser(_0x321f35,_0x9e3304[_0x35b6('0x6a')],_0x9e3304[_0x35b6('0x6b')]);})[_0x35b6('0x1b')](function(_0x42fb49){_0x2788a9=_0x42fb49;logger['info']('The\x20Enduser\x20ID\x20is:',_0x2788a9['id']);return getTicket(_0x321f35,_0x56ae65,_0x2788a9,_0xcc6fd5,_0x9e3304);})['then'](function(_0x4f6d01){if(_0x4f6d01){logger[_0x35b6('0xf')](_0x35b6('0x59'),_0x4f6d01['id']);switch(_0x321f35[_0x35b6('0x40')]){case _0x35b6('0x6c'):logger[_0x35b6('0xf')](_0x35b6('0x68'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x321f35['remoteUri'],_0x56ae65['id'],_0x4f6d01['id']),'method':_0x35b6('0x14')});case _0x35b6('0x5c'):logger[_0x35b6('0xf')](_0x35b6('0x68'),_0x35b6('0x5d'));emit(util[_0x35b6('0x11')](_0x35b6('0x5e'),_0x1d0f5d[_0x35b6('0x17')]),_0x35b6('0x5f'),{'uri':util['format'](_0x35b6('0x60'),_0x321f35[_0x35b6('0x13')][_0x35b6('0x6d')](_0x35b6('0x61'),''),_0x4f6d01['id'])});break;default:logger[_0x35b6('0x62')]('[OUTBOUND]',_0x35b6('0x63'));}}})[_0x35b6('0x64')](function(_0x17685c){logger[_0x35b6('0x62')](_0x35b6('0x6e'),util[_0x35b6('0x6f')](_0x17685c,{'showHidden':!![],'depth':null}));});};exports[_0x35b6('0x70')]=function(_0x5b46ad,_0x1bf059,_0x4a817e,_0x5b1957,_0x1d08f0,_0x51ef8a){var _0x5bc06f,_0xff5637;_0x51ef8a['remoteUri']=intUtil[_0x35b6('0x4c')](_0x51ef8a[_0x35b6('0x13')]);_0x51ef8a['serverUrl']=intUtil[_0x35b6('0x4c')](_0x51ef8a[_0x35b6('0x4d')]);if(_0x1d08f0&&_0x1d08f0[_0x35b6('0x4e')]){logger['info']('['+_0x1bf059['lastevent'][_0x35b6('0x71')]()+']',_0x35b6('0x50'));_0x1bf059[_0x35b6('0x69')]=util[_0x35b6('0x11')](_0x35b6('0x51'),_0x51ef8a[_0x35b6('0x4d')],_0x1bf059['uniqueid'],md5(_0x1bf059[_0x35b6('0x52')]));}else{_0x1bf059[_0x35b6('0x69')]='';}headers[_0x35b6('0x53')]=getAuth(_0x51ef8a);return getUser(_0x51ef8a)['then'](function(_0x504874){_0x5bc06f=_0x504874;logger[_0x35b6('0xf')]('The\x20User\x20ID\x20is:',_0x5bc06f['id']);return getEndUser(_0x51ef8a,_0x1bf059['calleridname'],_0x1bf059[_0x35b6('0x57')]);})[_0x35b6('0x1b')](function(_0x17872c){_0xff5637=_0x17872c;logger['info'](_0x35b6('0x58'),_0xff5637['id']);return getTicket(_0x51ef8a,_0x5bc06f,_0xff5637,_0x4a817e,_0x1bf059);})[_0x35b6('0x1b')](function(_0x484fe9){if(_0x484fe9){logger[_0x35b6('0xf')](_0x35b6('0x59'),_0x484fe9['id']);}})[_0x35b6('0x64')](function(_0x7b73fb){logger[_0x35b6('0x62')]('['+_0x1bf059[_0x35b6('0x72')]['toUpperCase']()+']'+_0x35b6('0x73'),util[_0x35b6('0x6f')](_0x7b73fb,{'showHidden':!![],'depth':null}));});};