18 var _0xa0c9=['replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridnum','The\x20Enduser\x20ID\x20is:','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','/api/v2','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','util','ioredis','./util','../../../../config/environment','defaults','redis','localhost','socket.io-emitter','emit','application/json','format','remoteUri','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','info','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','filter','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','end-user','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','token','%s/token:%s','Basic\x20%s','toString','[HTTP]','GET','map','forEach','type','string','customField','content','push','variable','variableName','idField','customVariable','Variable','custom_fields','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','name','%s/agent/tickets/%s'];(function(_0x465028,_0x4570ac){var _0xb783d4=function(_0x5458c5){while(--_0x5458c5){_0x465028['push'](_0x465028['shift']());}};_0xb783d4(++_0x4570ac);}(_0xa0c9,0xf0));var _0x9a0c=function(_0xc42ffd,_0x5da648){_0xc42ffd=_0xc42ffd-0x0;var _0x19dc3=_0xa0c9[_0xc42ffd];return _0x19dc3;};'use strict';var _=require(_0x9a0c('0x0'));var rp=require(_0x9a0c('0x1'));var md5=require('md5');var util=require(_0x9a0c('0x2'));var Redis=require(_0x9a0c('0x3'));var intUtil=require(_0x9a0c('0x4'));var config=require(_0x9a0c('0x5'));var logger=require('../../../../config/logger')('zendesk');config['redis']=_[_0x9a0c('0x6')](config[_0x9a0c('0x7')],{'host':_0x9a0c('0x8'),'port':0x18eb});var io=require(_0x9a0c('0x9'))(new Redis(config[_0x9a0c('0x7')]));function emit(_0x22e76e,_0x1e9bf8,_0x3b13fb){io['to'](_0x22e76e)[_0x9a0c('0xa')](_0x1e9bf8,_0x3b13fb);}var headers={'Content-Type':_0x9a0c('0xb'),'Accept':_0x9a0c('0xb')};function getTicket(_0x57666b,_0xcaee47,_0x2e9451,_0x5ba599,_0x2201de){logger['info']('Creating\x20new\x20ticket...');return request({'uri':util[_0x9a0c('0xc')]('%s/tickets.json',_0x57666b[_0x9a0c('0xd')]),'method':_0x9a0c('0xe'),'body':{'ticket':_[_0x9a0c('0xf')]({'requester_id':_0x2e9451['id'],'submitter_id':_0xcaee47?_0xcaee47['id']:undefined,'assignee_id':_0xcaee47?_0xcaee47['id']:undefined,'tags':getTags(_0x5ba599[_0x9a0c('0x10')],'name'),'subject':intUtil[_0x9a0c('0x11')](_0x5ba599[_0x9a0c('0x12')],_0x2201de,'\x20'),'description':intUtil[_0x9a0c('0x11')](_0x5ba599[_0x9a0c('0x13')],_0x2201de,'\x0a'),'comment':{'public':![],'body':intUtil[_0x9a0c('0x11')](_0x5ba599[_0x9a0c('0x13')],_0x2201de,'\x0a')}},getCustomFields(_0x5ba599[_0x9a0c('0x14')],_0x2201de))}})[_0x9a0c('0x15')](function(_0x24f461){logger[_0x9a0c('0x16')]('Ticket\x20created!');return _0x24f461[_0x9a0c('0x17')];});}function getUser(_0x88e8b4,_0x33fb73){if(intUtil[_0x9a0c('0x18')](_0x33fb73)){logger[_0x9a0c('0x16')](_0x9a0c('0x19'),_0x33fb73);return request({'uri':util['format'](_0x9a0c('0x1a'),_0x88e8b4[_0x9a0c('0xd')]),'qs':{'query':util[_0x9a0c('0xc')](_0x9a0c('0x1b'),_0x33fb73)}})['then'](function(_0x1cc22f){if(_0x1cc22f[_0x9a0c('0x1c')]){logger[_0x9a0c('0x16')](_0x9a0c('0x1d'));return _[_0x9a0c('0x1e')](_0x1cc22f[_0x9a0c('0x1f')],{'email':_0x33fb73,'role':_0x9a0c('0x20')});}else{logger[_0x9a0c('0x16')](_0x9a0c('0x21'));return request({'uri':util[_0x9a0c('0xc')](_0x9a0c('0x22'),_0x88e8b4[_0x9a0c('0xd')])})[_0x9a0c('0x15')](function(_0x484cad){logger[_0x9a0c('0x16')](_0x9a0c('0x23'));return _0x484cad['user'];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x9a0c('0xc')](_0x9a0c('0x22'),_0x88e8b4[_0x9a0c('0xd')])})[_0x9a0c('0x15')](function(_0x1da882){logger[_0x9a0c('0x16')](_0x9a0c('0x23'));return _0x1da882['user'];});}}function getEndUser(_0x47e6fd,_0x59d2e9,_0x84c7b7){logger[_0x9a0c('0x16')](_0x9a0c('0x24'),_0x84c7b7);return request({'uri':util[_0x9a0c('0xc')](_0x9a0c('0x1a'),_0x47e6fd[_0x9a0c('0xd')]),'qs':{'query':util[_0x9a0c('0xc')](_0x9a0c('0x25'),_0x84c7b7)}})[_0x9a0c('0x15')](function(_0x4e967d){var _0x113b6e;if(_0x4e967d[_0x9a0c('0x1f')]['length']){_0x4e967d['results']=_[_0x9a0c('0x26')](_0x4e967d[_0x9a0c('0x1f')],{'suspended':![],'role':'end-user'});if(_0x4e967d[_0x9a0c('0x1f')][_0x9a0c('0x27')]){_0x113b6e=_[_0x9a0c('0x28')](_0x4e967d['results']);}}if(_0x113b6e){logger[_0x9a0c('0x16')](_0x9a0c('0x29'));return _0x113b6e;}else{logger[_0x9a0c('0x16')](_0x9a0c('0x2a'));return request({'uri':util['format'](_0x9a0c('0x2b'),_0x47e6fd['remoteUri']),'method':'POST','body':{'user':{'role':_0x9a0c('0x2c'),'name':util['format'](_0x9a0c('0x2d'),_0x59d2e9||_0x84c7b7),'phone':_0x84c7b7}}})[_0x9a0c('0x15')](function(_0x251491){logger['info'](_0x9a0c('0x2e'));return _0x251491['user'];});}});}function getAuth(_0x1fe360){var _0x15e6bf;if(_0x1fe360[_0x9a0c('0x2f')]===_0x9a0c('0x30')){_0x15e6bf=util[_0x9a0c('0xc')]('%s:%s',_0x1fe360[_0x9a0c('0x31')],_0x1fe360[_0x9a0c('0x30')]);}else if(_0x1fe360[_0x9a0c('0x2f')]===_0x9a0c('0x32')){_0x15e6bf=util['format'](_0x9a0c('0x33'),_0x1fe360[_0x9a0c('0x31')],_0x1fe360[_0x9a0c('0x32')]);}return util['format'](_0x9a0c('0x34'),new Buffer(_0x15e6bf)[_0x9a0c('0x35')]('base64'));}function request(_0x272edf){logger['debug'](_0x9a0c('0x36'),JSON['stringify'](_0x272edf));return rp(_[_0x9a0c('0x6')](_0x272edf,{'method':_0x9a0c('0x37'),'headers':headers,'json':!![]}));}function getTags(_0x2bd83a,_0x425450){var _0x4d9690=[];if(_0x2bd83a&&_0x2bd83a[_0x9a0c('0x27')]>0x0){_0x4d9690=_[_0x9a0c('0x38')](_0x2bd83a,_0x425450);}return _0x4d9690;}function getCustomFields(_0x5a4aa7,_0x12998b){var _0x4fee83=[];var _0x4b7c17={'custom_fields':[]};if(_0x5a4aa7[_0x9a0c('0x27')]>0x0){_[_0x9a0c('0x39')](_0x5a4aa7,function(_0x51fd1d){if(_0x51fd1d[_0x9a0c('0x3a')]===_0x9a0c('0x3b')&&_0x51fd1d['nameField']&&!_0x51fd1d[_0x9a0c('0x3c')]){_0x4b7c17[_0x51fd1d['nameField']['toLowerCase']()]=_0x51fd1d[_0x9a0c('0x3d')][_0x9a0c('0x35')]();}else if(_0x51fd1d['type']===_0x9a0c('0x3b')&&_0x51fd1d['idField']&&_0x51fd1d[_0x9a0c('0x3c')]){_0x4b7c17['custom_fields'][_0x9a0c('0x3e')]({'id':_0x51fd1d['idField'],'value':_0x51fd1d[_0x9a0c('0x3d')][_0x9a0c('0x35')]()});}else if(_0x51fd1d[_0x9a0c('0x3a')]===_0x9a0c('0x3f')&&_0x51fd1d[_0x9a0c('0x40')]&&_0x51fd1d['idField']&&_0x51fd1d['customField']){_0x12998b[_0x51fd1d[_0x9a0c('0x40')]]&&_0x4b7c17['custom_fields'][_0x9a0c('0x3e')]({'id':_0x51fd1d[_0x9a0c('0x41')],'value':_0x12998b[_0x51fd1d[_0x9a0c('0x40')]][_0x9a0c('0x35')]()});}else if(_0x51fd1d[_0x9a0c('0x3a')]===_0x9a0c('0x42')&&_0x51fd1d[_0x9a0c('0x43')]&&_0x51fd1d[_0x9a0c('0x43')]['name']&&_0x51fd1d['idField']&&_0x51fd1d[_0x9a0c('0x3c')]){_0x12998b[_0x51fd1d['Variable']['name']['toLowerCase']()]&&_0x4b7c17[_0x9a0c('0x44')][_0x9a0c('0x3e')]({'id':_0x51fd1d[_0x9a0c('0x41')],'value':_0x12998b[_0x51fd1d[_0x9a0c('0x43')]['name'][_0x9a0c('0x45')]()]['toString']()});}});}return _0x4b7c17;}exports[_0x9a0c('0x46')]=function(_0x42f093,_0xdf6a93,_0x307735,_0x2d168f,_0x23e391,_0x4ef6fa){var _0x10e195,_0x540695;_0x4ef6fa['remoteUri']=intUtil[_0x9a0c('0x47')](_0x4ef6fa[_0x9a0c('0xd')]);_0x4ef6fa[_0x9a0c('0x48')]=intUtil[_0x9a0c('0x47')](_0x4ef6fa[_0x9a0c('0x48')]);if(_0x23e391&&_0x23e391[_0x9a0c('0x49')]){logger['info'](_0x9a0c('0x4a'),_0x9a0c('0x4b'));_0xdf6a93[_0x9a0c('0x4c')]=util[_0x9a0c('0xc')](_0x9a0c('0x4d'),_0x4ef6fa[_0x9a0c('0x48')],_0xdf6a93[_0x9a0c('0x4e')],md5(_0xdf6a93[_0x9a0c('0x4e')]));}else{_0xdf6a93[_0x9a0c('0x4c')]='';}headers[_0x9a0c('0x4f')]=getAuth(_0x4ef6fa);return getUser(_0x4ef6fa,_0x2d168f[_0x9a0c('0x50')])['then'](function(_0x5dbc33){_0x10e195=_0x5dbc33;logger[_0x9a0c('0x16')]('The\x20User\x20ID\x20is:',_0x10e195['id']);return getEndUser(_0x4ef6fa,_0xdf6a93[_0x9a0c('0x51')],_0xdf6a93[_0x9a0c('0x52')]);})[_0x9a0c('0x15')](function(_0x18cd36){_0x540695=_0x18cd36;logger[_0x9a0c('0x16')]('The\x20Enduser\x20ID\x20is:',_0x540695['id']);return getTicket(_0x4ef6fa,_0x10e195,_0x540695,_0x307735,_0xdf6a93);})['then'](function(_0x3e5226){if(_0x3e5226){logger[_0x9a0c('0x16')](_0x9a0c('0x53'),_0x3e5226['id']);switch(_0x4ef6fa['type']){case _0x9a0c('0x54'):logger[_0x9a0c('0x16')](_0x9a0c('0x4a'),_0x9a0c('0x55'));return request({'uri':util[_0x9a0c('0xc')](_0x9a0c('0x56'),_0x4ef6fa['remoteUri'],_0x10e195['id'],_0x3e5226['id']),'method':_0x9a0c('0xe')});case'newTab':logger[_0x9a0c('0x16')](_0x9a0c('0x4a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x9a0c('0xc')](_0x9a0c('0x57'),_0x2d168f[_0x9a0c('0x58')]),'trigger:browser:url',{'uri':util[_0x9a0c('0xc')](_0x9a0c('0x59'),_0x4ef6fa[_0x9a0c('0xd')][_0x9a0c('0x5a')]('/api/v2',''),_0x3e5226['id'])});break;default:logger[_0x9a0c('0x5b')]('[QUEUE]',_0x9a0c('0x5c'));}}})[_0x9a0c('0x5d')](function(_0x24f40a){logger[_0x9a0c('0x5b')](_0x9a0c('0x5e'),util[_0x9a0c('0x5f')](_0x24f40a,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x10cc3a,_0x2bfe73,_0xa703ff,_0x5c46d4,_0x5173d4,_0x4e9fc6,_0x1ced12){var _0x538939,_0x56f96c;_0x4e9fc6[_0x9a0c('0xd')]=intUtil[_0x9a0c('0x47')](_0x4e9fc6[_0x9a0c('0xd')]);_0x4e9fc6[_0x9a0c('0x48')]=intUtil[_0x9a0c('0x47')](_0x4e9fc6[_0x9a0c('0x48')]);if(_0x1ced12&&_0x1ced12[_0x9a0c('0x60')]&&_0x1ced12['recordingFormat']!==_0x9a0c('0x61')){logger[_0x9a0c('0x16')](_0x9a0c('0x62'),'Recording\x20is\x20enabled!');_0x2bfe73[_0x9a0c('0x4c')]=util[_0x9a0c('0xc')](_0x9a0c('0x4d'),_0x4e9fc6[_0x9a0c('0x48')],_0x2bfe73[_0x9a0c('0x4e')],md5(_0x2bfe73[_0x9a0c('0x4e')]));}headers['Authorization']=getAuth(_0x4e9fc6);return getUser(_0x4e9fc6,_0x5c46d4[_0x9a0c('0x50')])['then'](function(_0xe179bb){_0x538939=_0xe179bb;logger[_0x9a0c('0x16')](_0x9a0c('0x63'),_0x538939['id']);return getEndUser(_0x4e9fc6,_0x2bfe73['destcalleridname'],_0x2bfe73[_0x9a0c('0x64')]);})[_0x9a0c('0x15')](function(_0x5a5625){_0x56f96c=_0x5a5625;logger[_0x9a0c('0x16')](_0x9a0c('0x65'),_0x56f96c['id']);return getTicket(_0x4e9fc6,_0x538939,_0x56f96c,_0xa703ff,_0x2bfe73);})[_0x9a0c('0x15')](function(_0xac7b9a){if(_0xac7b9a){logger[_0x9a0c('0x16')](_0x9a0c('0x53'),_0xac7b9a['id']);switch(_0x4e9fc6[_0x9a0c('0x3a')]){case _0x9a0c('0x54'):logger[_0x9a0c('0x16')](_0x9a0c('0x62'),_0x9a0c('0x55'));return request({'uri':util[_0x9a0c('0xc')](_0x9a0c('0x56'),_0x4e9fc6['remoteUri'],_0x538939['id'],_0xac7b9a['id']),'method':_0x9a0c('0xe')});case _0x9a0c('0x66'):logger[_0x9a0c('0x16')](_0x9a0c('0x62'),_0x9a0c('0x67'));emit(util[_0x9a0c('0xc')](_0x9a0c('0x57'),_0x5c46d4[_0x9a0c('0x58')]),_0x9a0c('0x68'),{'uri':util[_0x9a0c('0xc')]('%s/agent/tickets/%s',_0x4e9fc6['remoteUri'][_0x9a0c('0x5a')](_0x9a0c('0x69'),''),_0xac7b9a['id'])});break;default:logger[_0x9a0c('0x5b')]('[OUTBOUND]',_0x9a0c('0x5c'));}}})[_0x9a0c('0x5d')](function(_0x385ceb){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x385ceb,{'showHidden':!![],'depth':null}));});};exports[_0x9a0c('0x6a')]=function(_0x365829,_0xe48f8c,_0x16fecf,_0x25823a,_0xc92f3,_0x51d4da){var _0x4618c0,_0x2dc6e6;_0x51d4da['remoteUri']=intUtil[_0x9a0c('0x47')](_0x51d4da[_0x9a0c('0xd')]);_0x51d4da[_0x9a0c('0x48')]=intUtil[_0x9a0c('0x47')](_0x51d4da['serverUrl']);if(_0xc92f3&&_0xc92f3[_0x9a0c('0x49')]){logger[_0x9a0c('0x16')]('['+_0xe48f8c['lastevent']['toUpperCase']()+']','Recording\x20is\x20enabled!');_0xe48f8c[_0x9a0c('0x4c')]=util[_0x9a0c('0xc')](_0x9a0c('0x4d'),_0x51d4da[_0x9a0c('0x48')],_0xe48f8c[_0x9a0c('0x4e')],md5(_0xe48f8c[_0x9a0c('0x4e')]));}else{_0xe48f8c[_0x9a0c('0x4c')]='';}headers[_0x9a0c('0x4f')]=getAuth(_0x51d4da);return getUser(_0x51d4da)[_0x9a0c('0x15')](function(_0x2bd49d){_0x4618c0=_0x2bd49d;logger[_0x9a0c('0x16')](_0x9a0c('0x63'),_0x4618c0['id']);return getEndUser(_0x51d4da,_0xe48f8c[_0x9a0c('0x51')],_0xe48f8c['calleridnum']);})['then'](function(_0x2f4364){_0x2dc6e6=_0x2f4364;logger['info'](_0x9a0c('0x65'),_0x2dc6e6['id']);return getTicket(_0x51d4da,_0x4618c0,_0x2dc6e6,_0x16fecf,_0xe48f8c);})[_0x9a0c('0x15')](function(_0x5bba4d){if(_0x5bba4d){logger[_0x9a0c('0x16')](_0x9a0c('0x53'),_0x5bba4d['id']);}})[_0x9a0c('0x5d')](function(_0x3d6426){logger[_0x9a0c('0x5b')]('['+_0xe48f8c[_0x9a0c('0x6b')][_0x9a0c('0x6c')]()+']'+_0x9a0c('0x6d'),util[_0x9a0c('0x5f')](_0x3d6426,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob