server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x1652=['forEach','picklist','nameField','customField','toLowerCase','content','string','type','idField','custom_fields','push','variable','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','none','[OUTBOUND]','destcalleridname','integrationTab','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','format','remoteUri','POST','Tags','name','getString','Subjects','Descriptions','Fields','Ticket\x20created!','validateEmail','type:user\x20role:agent\x20email:%s','then','count','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','%s/users/me.json','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','password','%s:%s','authType','token','toString','base64','debug','stringify','map'];(function(_0x14add3,_0x13ce8d){var _0x4a174f=function(_0x2b3ed7){while(--_0x2b3ed7){_0x14add3['push'](_0x14add3['shift']());}};_0x4a174f(++_0x13ce8d);}(_0x1652,0x174));var _0x2165=function(_0x110ea8,_0xacb6fa){_0x110ea8=_0x110ea8-0x0;var _0x4073cf=_0x1652[_0x110ea8];return _0x4073cf;};'use strict';var _=require(_0x2165('0x0'));var rp=require(_0x2165('0x1'));var md5=require(_0x2165('0x2'));var util=require(_0x2165('0x3'));var Redis=require(_0x2165('0x4'));var intUtil=require(_0x2165('0x5'));var config=require(_0x2165('0x6'));var logger=require(_0x2165('0x7'))(_0x2165('0x8'));config[_0x2165('0x9')]=_[_0x2165('0xa')](config[_0x2165('0x9')],{'host':_0x2165('0xb'),'port':0x18eb});var io=require(_0x2165('0xc'))(new Redis(config[_0x2165('0x9')]));function emit(_0x38153d,_0x151733,_0x22f17b){io['to'](_0x38153d)['emit'](_0x151733,_0x22f17b);}var headers={'Content-Type':_0x2165('0xd'),'Accept':_0x2165('0xd')};function getTicket(_0x54fb9a,_0x1711cd,_0x2907d8,_0x456cc9,_0x4b4130){logger[_0x2165('0xe')](_0x2165('0xf'));return request({'uri':util[_0x2165('0x10')]('%s/tickets.json',_0x54fb9a[_0x2165('0x11')]),'method':_0x2165('0x12'),'body':{'ticket':_['merge']({'requester_id':_0x2907d8['id'],'submitter_id':_0x1711cd?_0x1711cd['id']:undefined,'assignee_id':_0x1711cd?_0x1711cd['id']:undefined,'tags':getTags(_0x456cc9[_0x2165('0x13')],_0x2165('0x14')),'subject':intUtil[_0x2165('0x15')](_0x456cc9[_0x2165('0x16')],_0x4b4130,'\x20'),'description':intUtil[_0x2165('0x15')](_0x456cc9[_0x2165('0x17')],_0x4b4130,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x456cc9[_0x2165('0x17')],_0x4b4130,'\x0a')}},getCustomFields(_0x456cc9[_0x2165('0x18')],_0x4b4130))}})['then'](function(_0x25b55d){logger['info'](_0x2165('0x19'));return _0x25b55d['ticket'];});}function getUser(_0x4d68a1,_0x5ebdb0){if(intUtil[_0x2165('0x1a')](_0x5ebdb0)){logger[_0x2165('0xe')]('Getting\x20agent\x20with\x20email',_0x5ebdb0);return request({'uri':util[_0x2165('0x10')]('%s/search.json',_0x4d68a1[_0x2165('0x11')]),'qs':{'query':util['format'](_0x2165('0x1b'),_0x5ebdb0)}})[_0x2165('0x1c')](function(_0x26e37b){if(_0x26e37b[_0x2165('0x1d')]){logger[_0x2165('0xe')]('Agent\x20found!');return _[_0x2165('0x1e')](_0x26e37b[_0x2165('0x1f')],{'email':_0x5ebdb0,'role':_0x2165('0x20')});}else{logger[_0x2165('0xe')](_0x2165('0x21'));return request({'uri':util[_0x2165('0x10')]('%s/users/me.json',_0x4d68a1[_0x2165('0x11')])})[_0x2165('0x1c')](function(_0x4bdee0){logger['info'](_0x2165('0x22'));return _0x4bdee0['user'];});}});}else{logger[_0x2165('0xe')](_0x2165('0x21'));return request({'uri':util[_0x2165('0x10')](_0x2165('0x23'),_0x4d68a1[_0x2165('0x11')])})[_0x2165('0x1c')](function(_0x1da019){logger['info'](_0x2165('0x22'));return _0x1da019[_0x2165('0x24')];});}}function getEndUser(_0x40fe26,_0x400333,_0x5146ba){logger['info'](_0x2165('0x25'),_0x5146ba);return request({'uri':util[_0x2165('0x10')]('%s/search.json',_0x40fe26['remoteUri']),'qs':{'query':util[_0x2165('0x10')](_0x2165('0x26'),_0x5146ba)}})['then'](function(_0xdb6f){var _0x4b24c2;if(_0xdb6f[_0x2165('0x1f')][_0x2165('0x27')]){_0xdb6f[_0x2165('0x1f')]=_['filter'](_0xdb6f['results'],{'suspended':![],'role':_0x2165('0x28')});if(_0xdb6f[_0x2165('0x1f')][_0x2165('0x27')]){_0x4b24c2=_[_0x2165('0x29')](_0xdb6f['results']);}}if(_0x4b24c2){logger['info'](_0x2165('0x2a'));return _0x4b24c2;}else{logger['info'](_0x2165('0x2b'));return request({'uri':util[_0x2165('0x10')](_0x2165('0x2c'),_0x40fe26[_0x2165('0x11')]),'method':_0x2165('0x12'),'body':{'user':{'role':_0x2165('0x28'),'name':util[_0x2165('0x10')](_0x2165('0x2d'),_0x400333||_0x5146ba),'phone':_0x5146ba}}})['then'](function(_0x123432){logger[_0x2165('0xe')](_0x2165('0x2e'));return _0x123432[_0x2165('0x24')];});}});}function getAuth(_0x52a477){var _0x2cc950;if(_0x52a477['authType']===_0x2165('0x2f')){_0x2cc950=util[_0x2165('0x10')](_0x2165('0x30'),_0x52a477['username'],_0x52a477[_0x2165('0x2f')]);}else if(_0x52a477[_0x2165('0x31')]===_0x2165('0x32')){_0x2cc950=util[_0x2165('0x10')]('%s/token:%s',_0x52a477['username'],_0x52a477[_0x2165('0x32')]);}return util[_0x2165('0x10')]('Basic\x20%s',new Buffer(_0x2cc950)[_0x2165('0x33')](_0x2165('0x34')));}function request(_0x260c83){logger[_0x2165('0x35')]('[HTTP]',JSON[_0x2165('0x36')](_0x260c83));return rp(_[_0x2165('0xa')](_0x260c83,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x3908dd,_0xe0171b){var _0x9fa8bb=[];if(_0x3908dd&&_0x3908dd[_0x2165('0x27')]>0x0){_0x9fa8bb=_[_0x2165('0x37')](_0x3908dd,_0xe0171b);}return _0x9fa8bb;}function getCustomFields(_0x4cf4dc,_0x3b1876){var _0x498666=[];var _0xef4a44={'custom_fields':[]};if(_0x4cf4dc['length']>0x0){_[_0x2165('0x38')](_0x4cf4dc,function(_0xe1bf7d){if(_['includes'](['string',_0x2165('0x39')],_0xe1bf7d['type'])&&_0xe1bf7d[_0x2165('0x3a')]&&!_0xe1bf7d[_0x2165('0x3b')]){_0xef4a44[_0xe1bf7d[_0x2165('0x3a')][_0x2165('0x3c')]()]=_0xe1bf7d[_0x2165('0x3d')][_0x2165('0x33')]();}else if(_['includes']([_0x2165('0x3e'),'picklist'],_0xe1bf7d[_0x2165('0x3f')])&&_0xe1bf7d[_0x2165('0x40')]&&_0xe1bf7d[_0x2165('0x3b')]){_0xef4a44[_0x2165('0x41')][_0x2165('0x42')]({'id':_0xe1bf7d[_0x2165('0x40')],'value':_0xe1bf7d['content'][_0x2165('0x33')]()});}else if(_0xe1bf7d[_0x2165('0x3f')]===_0x2165('0x43')&&_0xe1bf7d[_0x2165('0x44')]&&_0xe1bf7d[_0x2165('0x40')]&&_0xe1bf7d[_0x2165('0x3b')]){_0x3b1876[_0xe1bf7d[_0x2165('0x44')]]&&_0xef4a44[_0x2165('0x41')][_0x2165('0x42')]({'id':_0xe1bf7d['idField'],'value':_0x3b1876[_0xe1bf7d[_0x2165('0x44')]][_0x2165('0x33')]()});}else if(_0xe1bf7d['type']===_0x2165('0x45')&&_0xe1bf7d['Variable']&&_0xe1bf7d['Variable'][_0x2165('0x14')]&&_0xe1bf7d['idField']&&_0xe1bf7d[_0x2165('0x3b')]){_0x3b1876[_0xe1bf7d[_0x2165('0x46')]['name']['toLowerCase']()]&&_0xef4a44[_0x2165('0x41')][_0x2165('0x42')]({'id':_0xe1bf7d[_0x2165('0x40')],'value':_0x3b1876[_0xe1bf7d[_0x2165('0x46')][_0x2165('0x14')][_0x2165('0x3c')]()][_0x2165('0x33')]()});}});}return _0xef4a44;}exports[_0x2165('0x47')]=function(_0x2fce0a,_0x535656,_0x45e95b,_0x2b4e58,_0x173591,_0x574845){var _0x5c4aa,_0x4b53d5;_0x574845[_0x2165('0x11')]=intUtil['stripTrailingSlash'](_0x574845[_0x2165('0x11')]);_0x574845['serverUrl']=intUtil[_0x2165('0x48')](_0x574845[_0x2165('0x49')]);if(_0x173591&&_0x173591['monitor_format']){logger[_0x2165('0xe')](_0x2165('0x4a'),_0x2165('0x4b'));_0x535656[_0x2165('0x4c')]=util['format'](_0x2165('0x4d'),_0x574845[_0x2165('0x49')],_0x535656[_0x2165('0x4e')],md5(_0x535656[_0x2165('0x4e')]));}else{_0x535656[_0x2165('0x4c')]='';}headers[_0x2165('0x4f')]=getAuth(_0x574845);return getUser(_0x574845,_0x2b4e58['email'])['then'](function(_0x5bd1a3){_0x5c4aa=_0x5bd1a3;logger[_0x2165('0xe')](_0x2165('0x50'),_0x5c4aa['id']);return getEndUser(_0x574845,_0x535656[_0x2165('0x51')],_0x535656['calleridnum']);})[_0x2165('0x1c')](function(_0x1456dc){_0x4b53d5=_0x1456dc;logger[_0x2165('0xe')](_0x2165('0x52'),_0x4b53d5['id']);return getTicket(_0x574845,_0x5c4aa,_0x4b53d5,_0x45e95b,_0x535656);})[_0x2165('0x1c')](function(_0x4a3de2){if(_0x4a3de2){logger[_0x2165('0xe')](_0x2165('0x53'),_0x4a3de2['id']);switch(_0x574845[_0x2165('0x3f')]){case'integrationTab':logger['info'](_0x2165('0x4a'),_0x2165('0x54'));return request({'uri':util['format'](_0x2165('0x55'),_0x574845[_0x2165('0x11')],_0x5c4aa['id'],_0x4a3de2['id']),'method':_0x2165('0x12')});case _0x2165('0x56'):logger['info']('[QUEUE]',_0x2165('0x57'));emit(util['format'](_0x2165('0x58'),_0x2b4e58[_0x2165('0x14')]),_0x2165('0x59'),{'uri':util[_0x2165('0x10')](_0x2165('0x5a'),_0x574845[_0x2165('0x11')][_0x2165('0x5b')](_0x2165('0x5c'),''),_0x4a3de2['id'])});break;default:logger[_0x2165('0x5d')]('[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x2165('0x5e')](function(_0xff47c5){logger[_0x2165('0x5d')](_0x2165('0x5f'),util[_0x2165('0x60')](_0xff47c5,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x294f1f,_0x51ee79,_0xf151a3,_0x2365dd,_0x32ead0,_0x338632,_0x45493c){var _0x580a30,_0x30e070;_0x338632['remoteUri']=intUtil['stripTrailingSlash'](_0x338632[_0x2165('0x11')]);_0x338632[_0x2165('0x49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