18 var _0xc86e=['variable','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','[QUEUE]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','%s/agent/tickets/%s','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','error','inspect','recordingFormat','[OUTBOUND]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','catch','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','monitor_format','lastevent','toUpperCase','Recording\x20is\x20enabled!','Authorization','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','emit','application/json','format','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','info','Ticket\x20created!','ticket','validateEmail','Agent\x20found!','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','remoteUri','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','filter','end-user','%s/users.json','Enduser\x20created.','authType','password','username','%s/token:%s','token','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','length','map','forEach','includes','string','nameField','customField','toLowerCase','content','idField','custom_fields','push','type'];(function(_0x1f047e,_0x23b312){var _0x206db5=function(_0xe06955){while(--_0xe06955){_0x1f047e['push'](_0x1f047e['shift']());}};_0x206db5(++_0x23b312);}(_0xc86e,0x16a));var _0xec86=function(_0xa2effc,_0x2debd7){_0xa2effc=_0xa2effc-0x0;var _0x2343bd=_0xc86e[_0xa2effc];return _0x2343bd;};'use strict';var _=require(_0xec86('0x0'));var rp=require(_0xec86('0x1'));var md5=require(_0xec86('0x2'));var util=require(_0xec86('0x3'));var Redis=require(_0xec86('0x4'));var intUtil=require(_0xec86('0x5'));var config=require(_0xec86('0x6'));var logger=require(_0xec86('0x7'))(_0xec86('0x8'));config[_0xec86('0x9')]=_[_0xec86('0xa')](config[_0xec86('0x9')],{'host':_0xec86('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xec86('0x9')]));function emit(_0x5ac19b,_0x2688ad,_0x157f4d){io['to'](_0x5ac19b)[_0xec86('0xc')](_0x2688ad,_0x157f4d);}var headers={'Content-Type':_0xec86('0xd'),'Accept':_0xec86('0xd')};function getTicket(_0x248259,_0x5a65a8,_0x327277,_0x361b82,_0x2a6946){logger['info']('Creating\x20new\x20ticket...');return request({'uri':util[_0xec86('0xe')]('%s/tickets.json',_0x248259['remoteUri']),'method':_0xec86('0xf'),'body':{'ticket':_[_0xec86('0x10')]({'requester_id':_0x327277['id'],'submitter_id':_0x5a65a8?_0x5a65a8['id']:undefined,'assignee_id':_0x5a65a8?_0x5a65a8['id']:undefined,'tags':getTags(_0x361b82[_0xec86('0x11')],_0xec86('0x12')),'subject':intUtil[_0xec86('0x13')](_0x361b82[_0xec86('0x14')],_0x2a6946,'\x20'),'description':intUtil[_0xec86('0x13')](_0x361b82[_0xec86('0x15')],_0x2a6946,'\x0a'),'comment':{'public':![],'body':intUtil[_0xec86('0x13')](_0x361b82[_0xec86('0x15')],_0x2a6946,'\x0a')}},getCustomFields(_0x361b82[_0xec86('0x16')],_0x2a6946))}})[_0xec86('0x17')](function(_0x2e268f){logger[_0xec86('0x18')](_0xec86('0x19'));return _0x2e268f[_0xec86('0x1a')];});}function getUser(_0x435225,_0x419262){if(intUtil[_0xec86('0x1b')](_0x419262)){logger[_0xec86('0x18')]('Getting\x20agent\x20with\x20email',_0x419262);return request({'uri':util['format']('%s/search.json',_0x435225['remoteUri']),'qs':{'query':util['format']('type:user\x20role:agent\x20email:%s',_0x419262)}})[_0xec86('0x17')](function(_0x538614){if(_0x538614['count']){logger[_0xec86('0x18')](_0xec86('0x1c'));return _['find'](_0x538614[_0xec86('0x1d')],{'email':_0x419262,'role':'agent'});}else{logger['info'](_0xec86('0x1e'));return request({'uri':util[_0xec86('0xe')](_0xec86('0x1f'),_0x435225[_0xec86('0x20')])})[_0xec86('0x17')](function(_0x27e470){logger['info'](_0xec86('0x21'));return _0x27e470[_0xec86('0x22')];});}});}else{logger[_0xec86('0x18')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xec86('0xe')](_0xec86('0x1f'),_0x435225[_0xec86('0x20')])})['then'](function(_0x55de54){logger['info']('Admin\x20account\x20selected.');return _0x55de54[_0xec86('0x22')];});}}function getEndUser(_0x261cba,_0x921f8e,_0x561227){logger[_0xec86('0x18')](_0xec86('0x23'),_0x561227);return request({'uri':util[_0xec86('0xe')]('%s/search.json',_0x261cba[_0xec86('0x20')]),'qs':{'query':util[_0xec86('0xe')](_0xec86('0x24'),_0x561227)}})[_0xec86('0x17')](function(_0xf04c52){var _0x14063a;if(_0xf04c52[_0xec86('0x1d')]['length']){_0xf04c52[_0xec86('0x1d')]=_[_0xec86('0x25')](_0xf04c52[_0xec86('0x1d')],{'suspended':![],'role':_0xec86('0x26')});if(_0xf04c52[_0xec86('0x1d')]['length']){_0x14063a=_['first'](_0xf04c52[_0xec86('0x1d')]);}}if(_0x14063a){logger[_0xec86('0x18')]('Enduser\x20found!');return _0x14063a;}else{logger[_0xec86('0x18')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xec86('0xe')](_0xec86('0x27'),_0x261cba[_0xec86('0x20')]),'method':_0xec86('0xf'),'body':{'user':{'role':_0xec86('0x26'),'name':util[_0xec86('0xe')]('Caller\x20-\x20%s',_0x921f8e||_0x561227),'phone':_0x561227}}})[_0xec86('0x17')](function(_0x31b398){logger[_0xec86('0x18')](_0xec86('0x28'));return _0x31b398[_0xec86('0x22')];});}});}function getAuth(_0x2a2663){var _0x5e059c;if(_0x2a2663[_0xec86('0x29')]===_0xec86('0x2a')){_0x5e059c=util[_0xec86('0xe')]('%s:%s',_0x2a2663[_0xec86('0x2b')],_0x2a2663['password']);}else if(_0x2a2663[_0xec86('0x29')]==='token'){_0x5e059c=util['format'](_0xec86('0x2c'),_0x2a2663[_0xec86('0x2b')],_0x2a2663[_0xec86('0x2d')]);}return util['format'](_0xec86('0x2e'),new Buffer(_0x5e059c)[_0xec86('0x2f')](_0xec86('0x30')));}function request(_0xa32777){logger[_0xec86('0x31')](_0xec86('0x32'),JSON[_0xec86('0x33')](_0xa32777));return rp(_[_0xec86('0xa')](_0xa32777,{'method':_0xec86('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x3e3fb9,_0x136b81){var _0x570566=[];if(_0x3e3fb9&&_0x3e3fb9[_0xec86('0x35')]>0x0){_0x570566=_[_0xec86('0x36')](_0x3e3fb9,_0x136b81);}return _0x570566;}function getCustomFields(_0x31cf16,_0x2a66b6){var _0x542cc9=[];var _0x518e45={'custom_fields':[]};if(_0x31cf16[_0xec86('0x35')]>0x0){_[_0xec86('0x37')](_0x31cf16,function(_0x1cf5bc){if(_[_0xec86('0x38')]([_0xec86('0x39'),'picklist'],_0x1cf5bc['type'])&&_0x1cf5bc[_0xec86('0x3a')]&&!_0x1cf5bc[_0xec86('0x3b')]){_0x518e45[_0x1cf5bc['nameField'][_0xec86('0x3c')]()]=_0x1cf5bc[_0xec86('0x3d')]['toString']();}else if(_[_0xec86('0x38')]([_0xec86('0x39'),'picklist'],_0x1cf5bc['type'])&&_0x1cf5bc[_0xec86('0x3e')]&&_0x1cf5bc[_0xec86('0x3b')]){_0x518e45[_0xec86('0x3f')][_0xec86('0x40')]({'id':_0x1cf5bc[_0xec86('0x3e')],'value':_0x1cf5bc[_0xec86('0x3d')][_0xec86('0x2f')]()});}else if(_0x1cf5bc[_0xec86('0x41')]===_0xec86('0x42')&&_0x1cf5bc[_0xec86('0x43')]&&_0x1cf5bc[_0xec86('0x3e')]&&_0x1cf5bc['customField']){_0x2a66b6[_0x1cf5bc[_0xec86('0x43')]]&&_0x518e45[_0xec86('0x3f')]['push']({'id':_0x1cf5bc[_0xec86('0x3e')],'value':_0x2a66b6[_0x1cf5bc[_0xec86('0x43')]][_0xec86('0x2f')]()});}else if(_0x1cf5bc[_0xec86('0x41')]===_0xec86('0x44')&&_0x1cf5bc['Variable']&&_0x1cf5bc[_0xec86('0x45')][_0xec86('0x12')]&&_0x1cf5bc[_0xec86('0x3e')]&&_0x1cf5bc[_0xec86('0x3b')]){_0x2a66b6[_0x1cf5bc[_0xec86('0x45')][_0xec86('0x12')]['toLowerCase']()]&&_0x518e45['custom_fields'][_0xec86('0x40')]({'id':_0x1cf5bc['idField'],'value':_0x2a66b6[_0x1cf5bc[_0xec86('0x45')][_0xec86('0x12')][_0xec86('0x3c')]()]['toString']()});}});}return _0x518e45;}exports[_0xec86('0x46')]=function(_0x247caf,_0x3773e1,_0x297f5a,_0x34bed8,_0x585d28,_0x21cfb0){var _0xc8fd6d,_0x108edf;_0x21cfb0[_0xec86('0x20')]=intUtil[_0xec86('0x47')](_0x21cfb0[_0xec86('0x20')]);_0x21cfb0[_0xec86('0x48')]=intUtil[_0xec86('0x47')](_0x21cfb0[_0xec86('0x48')]);if(_0x585d28&&_0x585d28['monitor_format']){logger[_0xec86('0x18')](_0xec86('0x49'),'Recording\x20is\x20enabled!');_0x3773e1['recordingURL']=util[_0xec86('0xe')](_0xec86('0x4a'),_0x21cfb0[_0xec86('0x48')],_0x3773e1[_0xec86('0x4b')],md5(_0x3773e1[_0xec86('0x4b')]));}else{_0x3773e1[_0xec86('0x4c')]='';}headers['Authorization']=getAuth(_0x21cfb0);return getUser(_0x21cfb0,_0x34bed8[_0xec86('0x4d')])[_0xec86('0x17')](function(_0x1ac801){_0xc8fd6d=_0x1ac801;logger['info'](_0xec86('0x4e'),_0xc8fd6d['id']);return getEndUser(_0x21cfb0,_0x3773e1[_0xec86('0x4f')],_0x3773e1[_0xec86('0x50')]);})[_0xec86('0x17')](function(_0xb47713){_0x108edf=_0xb47713;logger[_0xec86('0x18')](_0xec86('0x51'),_0x108edf['id']);return getTicket(_0x21cfb0,_0xc8fd6d,_0x108edf,_0x297f5a,_0x3773e1);})['then'](function(_0x593deb){if(_0x593deb){logger['info'](_0xec86('0x52'),_0x593deb['id']);switch(_0x21cfb0[_0xec86('0x41')]){case _0xec86('0x53'):logger['info'](_0xec86('0x49'),_0xec86('0x54'));return request({'uri':util['format'](_0xec86('0x55'),_0x21cfb0[_0xec86('0x20')],_0xc8fd6d['id'],_0x593deb['id']),'method':_0xec86('0xf')});case'newTab':logger[_0xec86('0x18')](_0xec86('0x49'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xec86('0x56'),_0x34bed8[_0xec86('0x12')]),'trigger:browser:url',{'uri':util[_0xec86('0xe')](_0xec86('0x57'),_0x21cfb0[_0xec86('0x20')][_0xec86('0x58')](_0xec86('0x59'),''),_0x593deb['id'])});break;default:logger['error']('[QUEUE]',_0xec86('0x5a'));}}})['catch'](function(_0x5c792a){logger[_0xec86('0x5b')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0xec86('0x5c')](_0x5c792a,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x408f4,_0x5b2da5,_0x405811,_0x1d6950,_0x266a5b,_0x5d0922,_0x5de31b){var _0x453d20,_0xc814;_0x5d0922[_0xec86('0x20')]=intUtil[_0xec86('0x47')](_0x5d0922[_0xec86('0x20')]);_0x5d0922[_0xec86('0x48')]=intUtil[_0xec86('0x47')](_0x5d0922['serverUrl']);if(_0x5de31b&&_0x5de31b[_0xec86('0x5d')]&&_0x5de31b[_0xec86('0x5d')]!=='none'){logger[_0xec86('0x18')](_0xec86('0x5e'),'Recording\x20is\x20enabled!');_0x5b2da5[_0xec86('0x4c')]=util['format'](_0xec86('0x4a'),_0x5d0922[_0xec86('0x48')],_0x5b2da5[_0xec86('0x4b')],md5(_0x5b2da5[_0xec86('0x4b')]));}headers['Authorization']=getAuth(_0x5d0922);return getUser(_0x5d0922,_0x1d6950[_0xec86('0x4d')])[_0xec86('0x17')](function(_0x30641e){_0x453d20=_0x30641e;logger[_0xec86('0x18')](_0xec86('0x4e'),_0x453d20['id']);return getEndUser(_0x5d0922,_0x5b2da5['destcalleridname'],_0x5b2da5['destcalleridnum']);})['then'](function(_0x4b5704){_0xc814=_0x4b5704;logger[_0xec86('0x18')](_0xec86('0x51'),_0xc814['id']);return getTicket(_0x5d0922,_0x453d20,_0xc814,_0x405811,_0x5b2da5);})[_0xec86('0x17')](function(_0x1ec7dc){if(_0x1ec7dc){logger[_0xec86('0x18')](_0xec86('0x52'),_0x1ec7dc['id']);switch(_0x5d0922['type']){case _0xec86('0x53'):logger[_0xec86('0x18')](_0xec86('0x5e'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xec86('0xe')](_0xec86('0x55'),_0x5d0922[_0xec86('0x20')],_0x453d20['id'],_0x1ec7dc['id']),'method':_0xec86('0xf')});case _0xec86('0x5f'):logger[_0xec86('0x18')](_0xec86('0x5e'),_0xec86('0x60'));emit(util[_0xec86('0xe')](_0xec86('0x56'),_0x1d6950[_0xec86('0x12')]),_0xec86('0x61'),{'uri':util[_0xec86('0xe')](_0xec86('0x57'),_0x5d0922[_0xec86('0x20')][_0xec86('0x58')]('/api/v2',''),_0x1ec7dc['id'])});break;default:logger[_0xec86('0x5b')](_0xec86('0x5e'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xec86('0x62')](function(_0x3db952){logger['error'](_0xec86('0x63'),util['inspect'](_0x3db952,{'showHidden':!![],'depth':null}));});};exports[_0xec86('0x64')]=function(_0x884428,_0x19c899,_0xef59fb,_0x14b491,_0x8193fa,_0x2eb829){var _0x241748,_0x40e650;_0x2eb829[_0xec86('0x20')]=intUtil['stripTrailingSlash'](_0x2eb829[_0xec86('0x20')]);_0x2eb829[_0xec86('0x48')]=intUtil[_0xec86('0x47')](_0x2eb829[_0xec86('0x48')]);if(_0x8193fa&&_0x8193fa[_0xec86('0x65')]){logger['info']('['+_0x19c899[_0xec86('0x66')][_0xec86('0x67')]()+']',_0xec86('0x68'));_0x19c899[_0xec86('0x4c')]=util[_0xec86('0xe')](_0xec86('0x4a'),_0x2eb829[_0xec86('0x48')],_0x19c899[_0xec86('0x4b')],md5(_0x19c899['uniqueid']));}else{_0x19c899['recordingURL']='';}headers[_0xec86('0x69')]=getAuth(_0x2eb829);return getUser(_0x2eb829)[_0xec86('0x17')](function(_0x3d7345){_0x241748=_0x3d7345;logger[_0xec86('0x18')](_0xec86('0x4e'),_0x241748['id']);return getEndUser(_0x2eb829,_0x19c899[_0xec86('0x4f')],_0x19c899[_0xec86('0x50')]);})[_0xec86('0x17')](function(_0x3a0579){_0x40e650=_0x3a0579;logger['info'](_0xec86('0x51'),_0x40e650['id']);return getTicket(_0x2eb829,_0x241748,_0x40e650,_0xef59fb,_0x19c899);})['then'](function(_0xc865df){if(_0xc865df){logger['info'](_0xec86('0x52'),_0xc865df['id']);}})[_0xec86('0x62')](function(_0xe2631c){logger[_0xec86('0x5b')]('['+_0x19c899[_0xec86('0x66')][_0xec86('0x67')]()+']'+_0xec86('0x6a'),util[_0xec86('0x5c')](_0xe2631c,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob