server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x93fc=['serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','[OUTBOUND]','Authorization','email','destcalleridname','user:%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','calleridnum','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','../../../../config/environment','../../../../config/logger','defaults','redis','localhost','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','%s/search.json','Agent\x20found!','find','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','results','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','authType','username','password','%s/token:%s','token','Basic\x20%s','toString','base64','[HTTP]','stringify','GET','forEach','includes','string','type','customField','nameField','toLowerCase','idField','custom_fields','push','content','variable','variableName','Variable','name','queue','stripTrailingSlash'];(function(_0x4f2d59,_0xf50d07){var _0x14eadc=function(_0x3f0742){while(--_0x3f0742){_0x4f2d59['push'](_0x4f2d59['shift']());}};_0x14eadc(++_0xf50d07);}(_0x93fc,0xf4));var _0xc93f=function(_0x14edc6,_0x221e84){_0x14edc6=_0x14edc6-0x0;var _0x5edfa3=_0x93fc[_0x14edc6];return _0x5edfa3;};'use strict';var _=require(_0xc93f('0x0'));var rp=require(_0xc93f('0x1'));var md5=require(_0xc93f('0x2'));var util=require(_0xc93f('0x3'));var Redis=require('ioredis');var intUtil=require('./util');var config=require(_0xc93f('0x4'));var logger=require(_0xc93f('0x5'))('zendesk');config['redis']=_[_0xc93f('0x6')](config[_0xc93f('0x7')],{'host':_0xc93f('0x8'),'port':0x18eb});var io=require(_0xc93f('0x9'))(new Redis(config[_0xc93f('0x7')]));function emit(_0x127af2,_0x4c8dc4,_0x33bf1b){io['to'](_0x127af2)['emit'](_0x4c8dc4,_0x33bf1b);}var headers={'Content-Type':'application/json','Accept':_0xc93f('0xa')};function getTicket(_0x164197,_0x42c319,_0x11c87c,_0x3ded03,_0xb337f0){logger[_0xc93f('0xb')](_0xc93f('0xc'));return request({'uri':util[_0xc93f('0xd')](_0xc93f('0xe'),_0x164197[_0xc93f('0xf')]),'method':_0xc93f('0x10'),'body':{'ticket':_[_0xc93f('0x11')]({'requester_id':_0x11c87c['id'],'submitter_id':_0x42c319?_0x42c319['id']:undefined,'assignee_id':_0x42c319?_0x42c319['id']:undefined,'tags':getTags(_0x3ded03[_0xc93f('0x12')],'name'),'subject':intUtil[_0xc93f('0x13')](_0x3ded03[_0xc93f('0x14')],_0xb337f0,'\x20'),'description':intUtil['getString'](_0x3ded03[_0xc93f('0x15')],_0xb337f0,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x3ded03[_0xc93f('0x15')],_0xb337f0,'\x0a')}},getCustomFields(_0x3ded03[_0xc93f('0x16')],_0xb337f0))}})[_0xc93f('0x17')](function(_0x49cb61){logger[_0xc93f('0xb')](_0xc93f('0x18'));return _0x49cb61[_0xc93f('0x19')];});}function getUser(_0x556b1b,_0x1878e0){if(intUtil['validateEmail'](_0x1878e0)){logger['info'](_0xc93f('0x1a'),_0x1878e0);return request({'uri':util['format'](_0xc93f('0x1b'),_0x556b1b[_0xc93f('0xf')]),'qs':{'query':util['format']('type:user\x20role:agent\x20email:%s',_0x1878e0)}})[_0xc93f('0x17')](function(_0x14d210){if(_0x14d210['count']){logger[_0xc93f('0xb')](_0xc93f('0x1c'));return _[_0xc93f('0x1d')](_0x14d210['results'],{'email':_0x1878e0,'role':'agent'});}else{logger[_0xc93f('0xb')](_0xc93f('0x1e'));return request({'uri':util[_0xc93f('0xd')](_0xc93f('0x1f'),_0x556b1b[_0xc93f('0xf')])})[_0xc93f('0x17')](function(_0x2749f2){logger['info'](_0xc93f('0x20'));return _0x2749f2[_0xc93f('0x21')];});}});}else{logger[_0xc93f('0xb')](_0xc93f('0x1e'));return request({'uri':util[_0xc93f('0xd')](_0xc93f('0x1f'),_0x556b1b['remoteUri'])})['then'](function(_0x38c9de){logger[_0xc93f('0xb')](_0xc93f('0x20'));return _0x38c9de[_0xc93f('0x21')];});}}function getEndUser(_0x2c3409,_0x48dbc2,_0x50e56a){logger[_0xc93f('0xb')](_0xc93f('0x22'),_0x50e56a);return request({'uri':util[_0xc93f('0xd')](_0xc93f('0x1b'),_0x2c3409['remoteUri']),'qs':{'query':util['format'](_0xc93f('0x23'),_0x50e56a)}})[_0xc93f('0x17')](function(_0x3c08c8){var _0x53ea9b;if(_0x3c08c8[_0xc93f('0x24')][_0xc93f('0x25')]){_0x3c08c8[_0xc93f('0x24')]=_['filter'](_0x3c08c8[_0xc93f('0x24')],{'suspended':![],'role':'end-user'});if(_0x3c08c8[_0xc93f('0x24')][_0xc93f('0x25')]){_0x53ea9b=_[_0xc93f('0x26')](_0x3c08c8['results']);}}if(_0x53ea9b){logger[_0xc93f('0xb')](_0xc93f('0x27'));return _0x53ea9b;}else{logger['info'](_0xc93f('0x28'));return request({'uri':util[_0xc93f('0xd')](_0xc93f('0x29'),_0x2c3409[_0xc93f('0xf')]),'method':_0xc93f('0x10'),'body':{'user':{'role':'end-user','name':util[_0xc93f('0xd')](_0xc93f('0x2a'),_0x48dbc2||_0x50e56a),'phone':_0x50e56a}}})[_0xc93f('0x17')](function(_0x347682){logger[_0xc93f('0xb')]('Enduser\x20created.');return _0x347682[_0xc93f('0x21')];});}});}function getAuth(_0x43f7ba){var _0x1f57b4;if(_0x43f7ba[_0xc93f('0x2b')]==='password'){_0x1f57b4=util['format']('%s:%s',_0x43f7ba[_0xc93f('0x2c')],_0x43f7ba[_0xc93f('0x2d')]);}else if(_0x43f7ba['authType']==='token'){_0x1f57b4=util['format'](_0xc93f('0x2e'),_0x43f7ba[_0xc93f('0x2c')],_0x43f7ba[_0xc93f('0x2f')]);}return util['format'](_0xc93f('0x30'),new Buffer(_0x1f57b4)[_0xc93f('0x31')](_0xc93f('0x32')));}function request(_0x2efe77){logger['debug'](_0xc93f('0x33'),JSON[_0xc93f('0x34')](_0x2efe77));return rp(_[_0xc93f('0x6')](_0x2efe77,{'method':_0xc93f('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x367a96,_0x5a0f70){var _0x53034b=[];if(_0x367a96&&_0x367a96['length']>0x0){_0x53034b=_['map'](_0x367a96,_0x5a0f70);}return _0x53034b;}function getCustomFields(_0x178c05,_0x3ce26e){var _0x3516f7=[];var _0x57fca1={'custom_fields':[]};if(_0x178c05['length']>0x0){_[_0xc93f('0x36')](_0x178c05,function(_0x54bc62){if(_[_0xc93f('0x37')]([_0xc93f('0x38'),'picklist'],_0x54bc62[_0xc93f('0x39')])&&_0x54bc62['nameField']&&!_0x54bc62[_0xc93f('0x3a')]){_0x57fca1[_0x54bc62[_0xc93f('0x3b')][_0xc93f('0x3c')]()]=_0x54bc62['content'][_0xc93f('0x31')]();}else if(_[_0xc93f('0x37')]([_0xc93f('0x38'),'picklist'],_0x54bc62[_0xc93f('0x39')])&&_0x54bc62[_0xc93f('0x3d')]&&_0x54bc62[_0xc93f('0x3a')]){_0x57fca1[_0xc93f('0x3e')][_0xc93f('0x3f')]({'id':_0x54bc62[_0xc93f('0x3d')],'value':_0x54bc62[_0xc93f('0x40')][_0xc93f('0x31')]()});}else if(_0x54bc62['type']===_0xc93f('0x41')&&_0x54bc62[_0xc93f('0x42')]&&_0x54bc62['idField']&&_0x54bc62[_0xc93f('0x3a')]){_0x3ce26e[_0x54bc62[_0xc93f('0x42')]]&&_0x57fca1[_0xc93f('0x3e')][_0xc93f('0x3f')]({'id':_0x54bc62[_0xc93f('0x3d')],'value':_0x3ce26e[_0x54bc62[_0xc93f('0x42')]][_0xc93f('0x31')]()});}else if(_0x54bc62[_0xc93f('0x39')]==='customVariable'&&_0x54bc62[_0xc93f('0x43')]&&_0x54bc62[_0xc93f('0x43')]['name']&&_0x54bc62['idField']&&_0x54bc62[_0xc93f('0x3a')]){_0x3ce26e[_0x54bc62[_0xc93f('0x43')][_0xc93f('0x44')][_0xc93f('0x3c')]()]&&_0x57fca1[_0xc93f('0x3e')][_0xc93f('0x3f')]({'id':_0x54bc62[_0xc93f('0x3d')],'value':_0x3ce26e[_0x54bc62[_0xc93f('0x43')][_0xc93f('0x44')][_0xc93f('0x3c')]()][_0xc93f('0x31')]()});}});}return _0x57fca1;}exports[_0xc93f('0x45')]=function(_0x4ef7e9,_0x1e15b6,_0x14b10c,_0x411c6d,_0x47aeeb,_0x45b382){var _0x2c67f7,_0x353661;_0x45b382[_0xc93f('0xf')]=intUtil[_0xc93f('0x46')](_0x45b382['remoteUri']);_0x45b382[_0xc93f('0x47')]=intUtil['stripTrailingSlash'](_0x45b382[_0xc93f('0x47')]);if(_0x47aeeb&&_0x47aeeb[_0xc93f('0x48')]){logger[_0xc93f('0xb')](_0xc93f('0x49'),_0xc93f('0x4a'));_0x1e15b6[_0xc93f('0x4b')]=util['format'](_0xc93f('0x4c'),_0x45b382['serverUrl'],_0x1e15b6[_0xc93f('0x4d')],md5(_0x1e15b6[_0xc93f('0x4d')]));}else{_0x1e15b6['recordingURL']='';}headers['Authorization']=getAuth(_0x45b382);return getUser(_0x45b382,_0x411c6d['email'])['then'](function(_0x231cdc){_0x2c67f7=_0x231cdc;logger[_0xc93f('0xb')](_0xc93f('0x4e'),_0x2c67f7['id']);return getEndUser(_0x45b382,_0x1e15b6[_0xc93f('0x4f')],_0x1e15b6['calleridnum']);})[_0xc93f('0x17')](function(_0x1434f3){_0x353661=_0x1434f3;logger[_0xc93f('0xb')](_0xc93f('0x50'),_0x353661['id']);return getTicket(_0x45b382,_0x2c67f7,_0x353661,_0x14b10c,_0x1e15b6);})['then'](function(_0x50d6b9){if(_0x50d6b9){logger[_0xc93f('0xb')](_0xc93f('0x51'),_0x50d6b9['id']);switch(_0x45b382[_0xc93f('0x39')]){case _0xc93f('0x52'):logger[_0xc93f('0xb')](_0xc93f('0x49'),_0xc93f('0x53'));return request({'uri':util[_0xc93f('0xd')](_0xc93f('0x54'),_0x45b382['remoteUri'],_0x2c67f7['id'],_0x50d6b9['id']),'method':_0xc93f('0x10')});case _0xc93f('0x55'):logger[_0xc93f('0xb')](_0xc93f('0x49'),_0xc93f('0x56'));emit(util['format']('user:%s',_0x411c6d[_0xc93f('0x44')]),_0xc93f('0x57'),{'uri':util[_0xc93f('0xd')](_0xc93f('0x58'),_0x45b382[_0xc93f('0xf')][_0xc93f('0x59')](_0xc93f('0x5a'),''),_0x50d6b9['id'])});break;default:logger[_0xc93f('0x5b')](_0xc93f('0x49'),_0xc93f('0x5c'));}}})[_0xc93f('0x5d')](function(_0x6a6672){logger[_0xc93f('0x5b')](_0xc93f('0x5e'),util[_0xc93f('0x5f')](_0x6a6672,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x5bad2d,_0x57e5d8,_0x5712a2,_0x11d046,_0x4b3562,_0x4500ba,_0x2ee394){var _0xd5245e,_0x102083;_0x4500ba['remoteUri']=intUtil[_0xc93f('0x46')](_0x4500ba[_0xc93f('0xf')]);_0x4500ba['serverUrl']=intUtil[_0xc93f('0x46')](_0x4500ba[_0xc93f('0x47')]);if(_0x2ee394&&_0x2ee394['recordingFormat']&&_0x2ee394['recordingFormat']!=='none'){logger[_0xc93f('0xb')](_0xc93f('0x60'),'Recording\x20is\x20enabled!');_0x57e5d8[_0xc93f('0x4b')]=util[_0xc93f('0xd')](_0xc93f('0x4c'),_0x4500ba['serverUrl'],_0x57e5d8[_0xc93f('0x4d')],md5(_0x57e5d8[_0xc93f('0x4d')]));}headers[_0xc93f('0x61')]=getAuth(_0x4500ba);return getUser(_0x4500ba,_0x11d046[_0xc93f('0x62')])['then'](function(_0x1882fb){_0xd5245e=_0x1882fb;logger[_0xc93f('0xb')](_0xc93f('0x4e'),_0xd5245e['id']);return getEndUser(_0x4500ba,_0x57e5d8[_0xc93f('0x63')],_0x57e5d8['destcalleridnum']);})[_0xc93f('0x17')](function(_0xb3f806){_0x102083=_0xb3f806;logger[_0xc93f('0xb')]('The\x20Enduser\x20ID\x20is:',_0x102083['id']);return getTicket(_0x4500ba,_0xd5245e,_0x102083,_0x5712a2,_0x57e5d8);})['then'](function(_0x38d4dd){if(_0x38d4dd){logger['info'](_0xc93f('0x51'),_0x38d4dd['id']);switch(_0x4500ba[_0xc93f('0x39')]){case'integrationTab':logger[_0xc93f('0xb')]('[OUTBOUND]',_0xc93f('0x53'));return request({'uri':util['format'](_0xc93f('0x54'),_0x4500ba['remoteUri'],_0xd5245e['id'],_0x38d4dd['id']),'method':_0xc93f('0x10')});case _0xc93f('0x55'):logger[_0xc93f('0xb')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc93f('0xd')](_0xc93f('0x64'),_0x11d046[_0xc93f('0x44')]),_0xc93f('0x57'),{'uri':util[_0xc93f('0xd')]('%s/agent/tickets/%s',_0x4500ba[_0xc93f('0xf')][_0xc93f('0x59')](_0xc93f('0x5a'),''),_0x38d4dd['id'])});break;default:logger['error']('[OUTBOUND]',_0xc93f('0x5c'));}}})[_0xc93f('0x5d')](function(_0x31ed2a){logger[_0xc93f('0x5b')](_0xc93f('0x65'),util[_0xc93f('0x5f')](_0x31ed2a,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x49fd85,_0x5a3c56,_0x8e4bd,_0x549c37,_0x5c3b2c,_0x430a61){var _0x116946,_0x3af78a;_0x430a61['remoteUri']=intUtil[_0xc93f('0x46')](_0x430a61[_0xc93f('0xf')]);_0x430a61[_0xc93f('0x47')]=intUtil[_0xc93f('0x46')](_0x430a61['serverUrl']);if(_0x5c3b2c&&_0x5c3b2c[_0xc93f('0x48')]){logger[_0xc93f('0xb')]('['+_0x5a3c56[_0xc93f('0x66')]['toUpperCase']()+']',_0xc93f('0x4a'));_0x5a3c56[_0xc93f('0x4b')]=util[_0xc93f('0xd')](_0xc93f('0x4c'),_0x430a61[_0xc93f('0x47')],_0x5a3c56[_0xc93f('0x4d')],md5(_0x5a3c56[_0xc93f('0x4d')]));}else{_0x5a3c56[_0xc93f('0x4b')]='';}headers[_0xc93f('0x61')]=getAuth(_0x430a61);return getUser(_0x430a61)[_0xc93f('0x17')](function(_0xf0b016){_0x116946=_0xf0b016;logger[_0xc93f('0xb')](_0xc93f('0x4e'),_0x116946['id']);return getEndUser(_0x430a61,_0x5a3c56[_0xc93f('0x4f')],_0x5a3c56[_0xc93f('0x67')]);})['then'](function(_0x4e9006){_0x3af78a=_0x4e9006;logger[_0xc93f('0xb')](_0xc93f('0x50'),_0x3af78a['id']);return getTicket(_0x430a61,_0x116946,_0x3af78a,_0x8e4bd,_0x5a3c56);})[_0xc93f('0x17')](function(_0x5e25c1){if(_0x5e25c1){logger[_0xc93f('0xb')]('The\x20Ticket\x20ID\x20is:',_0x5e25c1['id']);}})[_0xc93f('0x5d')](function(_0x4603ee){logger[_0xc93f('0x5b')]('['+_0x5a3c56[_0xc93f('0x66')]['toUpperCase']()+']'+_0xc93f('0x68'),util[_0xc93f('0x5f')](_0x4603ee,{'showHidden':!![],'depth':null}));});};