server/services/routing/model/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x2272=['Capacity','maxcapacity','mail','openchannel','fax','sms','whatsapp','length','Status','StatusTime','mailStatusTime','mailCapacity','faxStatus','whatsappStatusTime','stringify','emit','omit','exports','lodash','md5','moment','ioredis','../../../config/environment','defaults','redis','localhost','name','online','voicePause','chatPause','mailPause','faxPause','smsPause','openchannelPause','chatStatus','chatStatusTime','chatCapacity','chatCurrentCapacity','mailStatus','unknown','mailCurrentCapacity','faxStatusTime','faxCapacity','faxCurrentCapacity','smsStatus','smsStatusTime','smsCapacity','smsCurrentCapacity','whatsappStatus','whatsappCapacity','whatsappCurrentCapacity','openchannelStatus','openchannelStatusTime','openchannelCapacity','openchannelCurrentCapacity','busyQueue','chatWaitingInteractions','faxWaitingInteractions','mailWaitingInteractions','openchannelWaitingInteractions','smsWaitingInteractions','whatsappWaitingInteractions','updateRealtime','prototype','getChannelStatus','CurrentCapacity'];(function(_0x139e6e,_0x564ce2){var _0x87ef9d=function(_0x9cd128){while(--_0x9cd128){_0x139e6e['push'](_0x139e6e['shift']());}};_0x87ef9d(++_0x564ce2);}(_0x2272,0xd8));var _0x2227=function(_0x14add3,_0x13ce8d){_0x14add3=_0x14add3-0x0;var _0x4a174f=_0x2272[_0x14add3];return _0x4a174f;};'use strict';var _=require(_0x2227('0x0'));var md5=require(_0x2227('0x1'));var moment=require(_0x2227('0x2'));var Redis=require(_0x2227('0x3'));var config=require(_0x2227('0x4'));config['redis']=_[_0x2227('0x5')](config[_0x2227('0x6')],{'host':_0x2227('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function Agent(_0x1e5a8a){this['id']=_0x1e5a8a['id']||0x0;this[_0x2227('0x8')]=_0x1e5a8a[_0x2227('0x8')]||'';this[_0x2227('0x9')]=_0x1e5a8a[_0x2227('0x9')]||!![];this[_0x2227('0xa')]=_0x1e5a8a[_0x2227('0xa')]||![];this[_0x2227('0xb')]=_0x1e5a8a[_0x2227('0xb')]||![];this[_0x2227('0xc')]=_0x1e5a8a['mailPause']||![];this[_0x2227('0xd')]=_0x1e5a8a['faxPause']||![];this[_0x2227('0xe')]=_0x1e5a8a[_0x2227('0xe')]||![];this[_0x2227('0xf')]=_0x1e5a8a[_0x2227('0xf')]||![];this[_0x2227('0x10')]='unknown';this[_0x2227('0x11')]=0x0;this[_0x2227('0x12')]=_0x1e5a8a[_0x2227('0x12')]||0x0;this[_0x2227('0x13')]=0x0;this[_0x2227('0x14')]=_0x2227('0x15');this['mailStatusTime']=0x0;this['mailCapacity']=_0x1e5a8a['mailCapacity']||0x0;this[_0x2227('0x16')]=0x0;this['faxStatus']=_0x2227('0x15');this[_0x2227('0x17')]=0x0;this['faxCapacity']=_0x1e5a8a[_0x2227('0x18')]||0x0;this[_0x2227('0x19')]=0x0;this[_0x2227('0x1a')]=_0x2227('0x15');this[_0x2227('0x1b')]=0x0;this[_0x2227('0x1c')]=_0x1e5a8a['smsCapacity']||0x0;this[_0x2227('0x1d')]=0x0;this[_0x2227('0x1e')]=_0x2227('0x15');this['whatsappStatusTime']=0x0;this[_0x2227('0x1f')]=_0x1e5a8a[_0x2227('0x1f')]||0x0;this[_0x2227('0x20')]=0x0;this[_0x2227('0x21')]=_0x2227('0x15');this[_0x2227('0x22')]=0x0;this[_0x2227('0x23')]=_0x1e5a8a['openchannelCapacity']||0x0;this[_0x2227('0x24')]=0x0;this['busy']=![];this[_0x2227('0x25')]=undefined;this[_0x2227('0x1')]='';this[_0x2227('0x26')]={};this[_0x2227('0x27')]={};this[_0x2227('0x28')]={};this[_0x2227('0x29')]={};this[_0x2227('0x2a')]={};this[_0x2227('0x2b')]={};this[_0x2227('0x2c')]();}Agent[_0x2227('0x2d')][_0x2227('0x2e')]=function(_0x5a454f){if(this[_0x5a454f+_0x2227('0x2f')]>0x0){if(this[_0x5a454f+_0x2227('0x30')]>0x0&&this[_0x5a454f+'CurrentCapacity']>=this[_0x5a454f+_0x2227('0x30')]){return _0x2227('0x31');}else{return'working';}}else{return'idle';}};Agent[_0x2227('0x2d')][_0x2227('0x2c')]=function(){var _0x35333f=[_0x2227('0x32'),'chat',_0x2227('0x33'),_0x2227('0x34'),_0x2227('0x35'),_0x2227('0x36')];for(var _0x5d852f=0x0;_0x5d852f<_0x35333f[_0x2227('0x37')];_0x5d852f+=0x1){var _0xbe1ffb=this[_0x2227('0x2e')](_0x35333f[_0x5d852f]);if(this[_0x35333f[_0x5d852f]+_0x2227('0x38')]!==_0xbe1ffb){this[_0x35333f[_0x5d852f]+_0x2227('0x39')]=_['toNumber'](moment()['format']('x'));}this[_0x35333f[_0x5d852f]+'Status']=_0xbe1ffb;}var _0x2dc38d={'id':this['id'],'name':this['name'],'online':this[_0x2227('0x9')],'voicePause':this[_0x2227('0xa')],'chatPause':this['chatPause'],'mailPause':this['mailPause'],'smsPause':this[_0x2227('0xe')],'faxPause':this[_0x2227('0xd')],'openchannelPause':this[_0x2227('0xf')],'chatStatus':this['chatStatus'],'chatStatusTime':this[_0x2227('0x11')],'chatCapacity':this['chatCapacity'],'chatCurrentCapacity':this[_0x2227('0x13')],'mailStatus':this[_0x2227('0x14')],'mailStatusTime':this[_0x2227('0x3a')],'mailCapacity':this[_0x2227('0x3b')],'mailCurrentCapacity':this[_0x2227('0x16')],'faxStatus':this[_0x2227('0x3c')],'faxStatusTime':this[_0x2227('0x17')],'faxCapacity':this[_0x2227('0x18')],'faxCurrentCapacity':this[_0x2227('0x19')],'smsStatus':this[_0x2227('0x1a')],'smsStatusTime':this[_0x2227('0x1b')],'smsCapacity':this['smsCapacity'],'smsCurrentCapacity':this[_0x2227('0x1d')],'whatsappStatus':this[_0x2227('0x1e')],'whatsappStatusTime':this[_0x2227('0x3d')],'whatsappCapacity':this[_0x2227('0x1f')],'whatsappCurrentCapacity':this['whatsappCurrentCapacity'],'openchannelStatus':this[_0x2227('0x21')],'openchannelStatusTime':this[_0x2227('0x22')],'openchannelCapacity':this[_0x2227('0x23')],'openchannelCurrentCapacity':this[_0x2227('0x24')],'busy':this['busy'],'busyQueue':this[_0x2227('0x25')],'chatWaitingInteractions':this[_0x2227('0x26')],'faxWaitingInteractions':this[_0x2227('0x27')],'mailWaitingInteractions':this['mailWaitingInteractions'],'openchannelWaitingInteractions':this['openchannelWaitingInteractions'],'smsWaitingInteractions':this[_0x2227('0x2a')],'whatsappWaitingInteractions':this[_0x2227('0x2b')]};var _0x5e4fc6=md5(JSON[_0x2227('0x3e')](_0x2dc38d));if(this[_0x2227('0x1')]!==_0x5e4fc6){this['md5']=_0x5e4fc6;io[_0x2227('0x3f')]('user:routing:update',_[_0x2227('0x40')](_0x2dc38d,[_0x2227('0x9')]));}};module[_0x2227('0x41')]=Agent;