server/services/routing/model/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x160f=['faxCurrentCapacity','smsStatus','smsStatusTime','smsCapacity','smsCurrentCapacity','whatsappCapacity','whatsappCurrentCapacity','openchannelStatus','openchannelStatusTime','openchannelCapacity','openchannelCurrentCapacity','busyQueue','chatWaitingInteractions','mailWaitingInteractions','openchannelWaitingInteractions','smsWaitingInteractions','whatsappWaitingInteractions','updateRealtime','prototype','getChannelStatus','CurrentCapacity','Capacity','working','idle','mail','chat','fax','sms','whatsapp','length','toNumber','format','Status','chatPause','whatsappStatus','busy','stringify','emit','user:routing:update','exports','lodash','md5','moment','ioredis','redis','defaults','localhost','socket.io-emitter','name','voicePause','mailPause','faxPause','openchannelPause','chatStatus','chatStatusTime','chatCapacity','chatCurrentCapacity','mailStatus','mailStatusTime','mailCapacity','mailCurrentCapacity','faxStatus','unknown','faxStatusTime','faxCapacity'];(function(_0x82129b,_0x484ae9){var _0x2ae5dc=function(_0x299e34){while(--_0x299e34){_0x82129b['push'](_0x82129b['shift']());}};_0x2ae5dc(++_0x484ae9);}(_0x160f,0x1ef));var _0xf160=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x160f[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0xf160('0x0'));var md5=require(_0xf160('0x1'));var moment=require(_0xf160('0x2'));var Redis=require(_0xf160('0x3'));var config=require('../../../config/environment');config[_0xf160('0x4')]=_[_0xf160('0x5')](config[_0xf160('0x4')],{'host':_0xf160('0x6'),'port':0x18eb});var io=require(_0xf160('0x7'))(new Redis(config[_0xf160('0x4')]));function Agent(_0x4a6f3d){this['id']=_0x4a6f3d['id']||0x0;this[_0xf160('0x8')]=_0x4a6f3d[_0xf160('0x8')]||'';this['online']=_0x4a6f3d['online']||!![];this[_0xf160('0x9')]=_0x4a6f3d['voicePause']||![];this['chatPause']=_0x4a6f3d['chatPause']||![];this[_0xf160('0xa')]=_0x4a6f3d[_0xf160('0xa')]||![];this[_0xf160('0xb')]=_0x4a6f3d[_0xf160('0xb')]||![];this['smsPause']=_0x4a6f3d['smsPause']||![];this[_0xf160('0xc')]=_0x4a6f3d[_0xf160('0xc')]||![];this[_0xf160('0xd')]='unknown';this[_0xf160('0xe')]=0x0;this[_0xf160('0xf')]=_0x4a6f3d[_0xf160('0xf')]||0x0;this[_0xf160('0x10')]=0x0;this[_0xf160('0x11')]='unknown';this[_0xf160('0x12')]=0x0;this['mailCapacity']=_0x4a6f3d[_0xf160('0x13')]||0x0;this[_0xf160('0x14')]=0x0;this[_0xf160('0x15')]=_0xf160('0x16');this[_0xf160('0x17')]=0x0;this[_0xf160('0x18')]=_0x4a6f3d[_0xf160('0x18')]||0x0;this[_0xf160('0x19')]=0x0;this[_0xf160('0x1a')]='unknown';this[_0xf160('0x1b')]=0x0;this[_0xf160('0x1c')]=_0x4a6f3d[_0xf160('0x1c')]||0x0;this[_0xf160('0x1d')]=0x0;this['whatsappStatus']=_0xf160('0x16');this['whatsappStatusTime']=0x0;this[_0xf160('0x1e')]=_0x4a6f3d[_0xf160('0x1e')]||0x0;this[_0xf160('0x1f')]=0x0;this[_0xf160('0x20')]=_0xf160('0x16');this[_0xf160('0x21')]=0x0;this[_0xf160('0x22')]=_0x4a6f3d[_0xf160('0x22')]||0x0;this[_0xf160('0x23')]=0x0;this['busy']=![];this[_0xf160('0x24')]=undefined;this[_0xf160('0x1')]='';this[_0xf160('0x25')]={};this['faxWaitingInteractions']={};this[_0xf160('0x26')]={};this[_0xf160('0x27')]={};this[_0xf160('0x28')]={};this[_0xf160('0x29')]={};this[_0xf160('0x2a')]();}Agent[_0xf160('0x2b')][_0xf160('0x2c')]=function(_0x5a72d1){if(this[_0x5a72d1+_0xf160('0x2d')]>0x0){if(this[_0x5a72d1+_0xf160('0x2e')]>0x0&&this[_0x5a72d1+_0xf160('0x2d')]>=this[_0x5a72d1+_0xf160('0x2e')]){return'maxcapacity';}else{return _0xf160('0x2f');}}else{return _0xf160('0x30');}};Agent['prototype']['updateRealtime']=function(){var _0x168a09=[_0xf160('0x31'),_0xf160('0x32'),'openchannel',_0xf160('0x33'),_0xf160('0x34'),_0xf160('0x35')];for(var _0x2e2b00=0x0;_0x2e2b00<_0x168a09[_0xf160('0x36')];_0x2e2b00+=0x1){var _0x193e1e=this['getChannelStatus'](_0x168a09[_0x2e2b00]);if(this[_0x168a09[_0x2e2b00]+'Status']!==_0x193e1e){this[_0x168a09[_0x2e2b00]+'StatusTime']=_[_0xf160('0x37')](moment()[_0xf160('0x38')]('x'));}this[_0x168a09[_0x2e2b00]+_0xf160('0x39')]=_0x193e1e;}var _0x26e06b={'id':this['id'],'name':this[_0xf160('0x8')],'online':this['online'],'voicePause':this['voicePause'],'chatPause':this[_0xf160('0x3a')],'mailPause':this['mailPause'],'smsPause':this['smsPause'],'faxPause':this[_0xf160('0xb')],'openchannelPause':this[_0xf160('0xc')],'chatStatus':this['chatStatus'],'chatStatusTime':this[_0xf160('0xe')],'chatCapacity':this[_0xf160('0xf')],'chatCurrentCapacity':this['chatCurrentCapacity'],'mailStatus':this['mailStatus'],'mailStatusTime':this['mailStatusTime'],'mailCapacity':this['mailCapacity'],'mailCurrentCapacity':this[_0xf160('0x14')],'faxStatus':this[_0xf160('0x15')],'faxStatusTime':this[_0xf160('0x17')],'faxCapacity':this[_0xf160('0x18')],'faxCurrentCapacity':this[_0xf160('0x19')],'smsStatus':this[_0xf160('0x1a')],'smsStatusTime':this['smsStatusTime'],'smsCapacity':this['smsCapacity'],'smsCurrentCapacity':this['smsCurrentCapacity'],'whatsappStatus':this[_0xf160('0x3b')],'whatsappStatusTime':this['whatsappStatusTime'],'whatsappCapacity':this['whatsappCapacity'],'whatsappCurrentCapacity':this[_0xf160('0x1f')],'openchannelStatus':this[_0xf160('0x20')],'openchannelStatusTime':this['openchannelStatusTime'],'openchannelCapacity':this[_0xf160('0x22')],'openchannelCurrentCapacity':this[_0xf160('0x23')],'busy':this[_0xf160('0x3c')],'busyQueue':this[_0xf160('0x24')],'chatWaitingInteractions':this[_0xf160('0x25')],'faxWaitingInteractions':this['faxWaitingInteractions'],'mailWaitingInteractions':this[_0xf160('0x26')],'openchannelWaitingInteractions':this[_0xf160('0x27')],'smsWaitingInteractions':this[_0xf160('0x28')],'whatsappWaitingInteractions':this['whatsappWaitingInteractions']};var _0x2dfe7b=md5(JSON[_0xf160('0x3d')](_0x26e06b));if(this[_0xf160('0x1')]!==_0x2dfe7b){this[_0xf160('0x1')]=_0x2dfe7b;io[_0xf160('0x3e')](_0xf160('0x3f'),_['omit'](_0x26e06b,['online']));}};module[_0xf160('0x40')]=Agent;