server/services/routing/server/applications/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
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  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x897c=['find','agents','timeout','createQueue','atimeout','channel','format','START:%s','rules','end','close','stop','complete','[%s][AGENT]\x20ROUTING\x20END','next','agent','[%s][AGENT]\x20agent\x20not\x20found\x20%s','log','stack','validate','lodash','util','seq-queue','../../../../config/logger','number','info','[%s][AGENT][NAME:%s][STATUS:%s]','name','toLowerCase','consequence','length','error','map','join'];(function(_0x58c8e6,_0x5058ab){var _0xc26b2c=function(_0x2ddb62){while(--_0x2ddb62){_0x58c8e6['push'](_0x58c8e6['shift']());}};_0xc26b2c(++_0x5058ab);}(_0x897c,0x79));var _0xc897=function(_0x34bb7e,_0x4515d0){_0x34bb7e=_0x34bb7e-0x0;var _0x222d89=_0x897c[_0x34bb7e];return _0x222d89;};'use strict';var schema=require(_0xc897('0x0'));var _=require(_0xc897('0x1'));var util=require(_0xc897('0x2'));var seqqueue=require(_0xc897('0x3'));var logger=require(_0xc897('0x4'))('routing');var strategy=require('./strategy');var queue=schema({'name':{'type':'string','required':!![],'message':'name\x20is\x20a\x20string\x20and\x20it\x20is\x20required'},'timeout':{'type':_0xc897('0x5'),'message':'timeout\x20is\x20a\x20number'}});function writeLog(_0x2f6d36,_0x3559ff,_0xfe4241){return logger[_0xc897('0x6')](util['format'](_0xc897('0x7'),_0x2f6d36,_0x3559ff[_0xc897('0x8')],_0xfe4241));}function handleFindAgent(_0x2d4727){return function(_0x55d2a7){return _0x55d2a7['name'][_0xc897('0x9')]()===_0x2d4727[_0xc897('0x9')]();};}exports[_0xc897('0xa')]=function(_0x3e02d1,_0x277e33,_0x3b4c1a,_0x51265b){return function(_0x1f8395){try{var _0x7a9552={'name':_0x277e33[0x0],'timeout':_0x277e33[0x1]};var _0x247dbd=queue[_0xc897('0x0')](_0x7a9552,{'typecast':!![]});if(_0x247dbd[_0xc897('0xb')]){logger[_0xc897('0xc')]('[%s][AGENT]\x20%s',_0x3e02d1,_[_0xc897('0xd')](_0x247dbd,'message')[_0xc897('0xe')](',\x20'));_0x1f8395['stop']();}else{var _0x1e9a0e=_[_0xc897('0xf')](_0x3b4c1a[_0xc897('0x10')],handleFindAgent(_0x7a9552['name']));if(_0x1e9a0e){var _0x1038f2=(_0x7a9552[_0xc897('0x11')]||0xa)*0x3e8;var _0x42fff5,_0x4d1e71;var _0x9b19d=seqqueue[_0xc897('0x12')](_0x1038f2);_0x9b19d['id']=_0x3e02d1;_0x9b19d[_0xc897('0x13')]=_0x1038f2;_0x9b19d[_0xc897('0x14')]=_0x51265b[_0xc897('0x14')];writeLog(_0x3e02d1,_0x1e9a0e,util[_0xc897('0x15')](_0xc897('0x16'),_0x1038f2));_0x3b4c1a[_0xc897('0x17')][_0x3e02d1]['on'](_0xc897('0x18'),function(){logger[_0xc897('0x6')]('[%s][AGENT]\x20ROUTING\x20STOPPED',_0x3e02d1);clearTimeout(_0x4d1e71);_0x4d1e71=undefined;_0x9b19d[_0xc897('0x19')]();if(_0x3b4c1a[_0xc897('0x17')][_0x3e02d1]){delete _0x3b4c1a[_0xc897('0x17')][_0x3e02d1];}_0x1f8395[_0xc897('0x1a')]();});_0x3b4c1a[_0xc897('0x17')][_0x3e02d1]['on'](_0xc897('0x1b'),function(){if(_0x3b4c1a[_0xc897('0x17')][_0x3e02d1]){delete _0x3b4c1a[_0xc897('0x17')][_0x3e02d1];}});_0x4d1e71=setTimeout(function(){logger['info'](_0xc897('0x1c'),_0x3e02d1);clearTimeout(_0x4d1e71);_0x9b19d[_0xc897('0x19')]();_0x1f8395[_0xc897('0x1d')]();},_0x1038f2);strategy[_0xc897('0x1e')](_0x9b19d,_0x1e9a0e,_0x3b4c1a,_0x51265b);}else{logger['error'](_0xc897('0x1f'),_0x3e02d1,_0x7a9552['name']);_0x1f8395[_0xc897('0x1a')]();}}}catch(_0x180826){console[_0xc897('0x20')](_0x180826);logger['error']('[%s][QUEUE]\x20%s',_0x3e02d1,_0x180826[_0xc897('0x21')]);_0x1f8395['stop']();}};};