server/services/routing/server/applications/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x8049=['complete','[%s][AGENT]\x20ROUTING\x20END','close','next','agent','log','[%s][QUEUE]\x20%s','validate','util','../../../../config/logger','routing','name\x20is\x20a\x20string\x20and\x20it\x20is\x20required','number','format','[%s][AGENT][NAME:%s][STATUS:%s]','name','toLowerCase','consequence','length','error','[%s][AGENT]\x20%s','map','message','stop','find','timeout','atimeout','START:%s','rules','end','info'];(function(_0x40a045,_0x516f0e){var _0x1a687c=function(_0x48c9fe){while(--_0x48c9fe){_0x40a045['push'](_0x40a045['shift']());}};_0x1a687c(++_0x516f0e);}(_0x8049,0xc1));var _0x9804=function(_0x149795,_0x3fe0fd){_0x149795=_0x149795-0x0;var _0x55d1de=_0x8049[_0x149795];return _0x55d1de;};'use strict';var schema=require(_0x9804('0x0'));var _=require('lodash');var util=require(_0x9804('0x1'));var seqqueue=require('seq-queue');var logger=require(_0x9804('0x2'))(_0x9804('0x3'));var strategy=require('./strategy');var queue=schema({'name':{'type':'string','required':!![],'message':_0x9804('0x4')},'timeout':{'type':_0x9804('0x5'),'message':'timeout\x20is\x20a\x20number'}});function writeLog(_0x4e4578,_0xa293ff,_0x6f43eb){return logger['info'](util[_0x9804('0x6')](_0x9804('0x7'),_0x4e4578,_0xa293ff[_0x9804('0x8')],_0x6f43eb));}function handleFindAgent(_0x22f801){return function(_0x463393){return _0x463393[_0x9804('0x8')][_0x9804('0x9')]()===_0x22f801[_0x9804('0x9')]();};}exports[_0x9804('0xa')]=function(_0x45ddba,_0xbb41ef,_0x526d1c,_0x363339){return function(_0x2558e3){try{var _0x891165={'name':_0xbb41ef[0x0],'timeout':_0xbb41ef[0x1]};var _0x272b41=queue[_0x9804('0x0')](_0x891165,{'typecast':!![]});if(_0x272b41[_0x9804('0xb')]){logger[_0x9804('0xc')](_0x9804('0xd'),_0x45ddba,_[_0x9804('0xe')](_0x272b41,_0x9804('0xf'))['join'](',\x20'));_0x2558e3[_0x9804('0x10')]();}else{var _0x19dfa6=_[_0x9804('0x11')](_0x526d1c['agents'],handleFindAgent(_0x891165[_0x9804('0x8')]));if(_0x19dfa6){var _0x5ad899=(_0x891165[_0x9804('0x12')]||0xa)*0x3e8;var _0x2d8c25,_0xbef796;var _0x2f0010=seqqueue['createQueue'](_0x5ad899);_0x2f0010['id']=_0x45ddba;_0x2f0010[_0x9804('0x13')]=_0x5ad899;_0x2f0010['channel']=_0x363339['channel'];writeLog(_0x45ddba,_0x19dfa6,util[_0x9804('0x6')](_0x9804('0x14'),_0x5ad899));_0x526d1c[_0x9804('0x15')][_0x45ddba]['on'](_0x9804('0x16'),function(){logger[_0x9804('0x17')]('[%s][AGENT]\x20ROUTING\x20STOPPED',_0x45ddba);clearTimeout(_0xbef796);_0xbef796=undefined;_0x2f0010['close']();if(_0x526d1c[_0x9804('0x15')][_0x45ddba]){delete _0x526d1c[_0x9804('0x15')][_0x45ddba];}_0x2558e3[_0x9804('0x10')]();});_0x526d1c['rules'][_0x45ddba]['on'](_0x9804('0x18'),function(){if(_0x526d1c[_0x9804('0x15')][_0x45ddba]){delete _0x526d1c[_0x9804('0x15')][_0x45ddba];}});_0xbef796=setTimeout(function(){logger[_0x9804('0x17')](_0x9804('0x19'),_0x45ddba);clearTimeout(_0xbef796);_0x2f0010[_0x9804('0x1a')]();_0x2558e3[_0x9804('0x1b')]();},_0x5ad899);strategy[_0x9804('0x1c')](_0x2f0010,_0x19dfa6,_0x526d1c,_0x363339);}else{logger['error']('[%s][AGENT]\x20agent\x20not\x20found\x20%s',_0x45ddba,_0x891165[_0x9804('0x8')]);_0x2558e3[_0x9804('0x10')]();}}}catch(_0x5441d7){console[_0x9804('0x1d')](_0x5441d7);logger[_0x9804('0xc')](_0x9804('0x1e'),_0x45ddba,_0x5441d7['stack']);_0x2558e3[_0x9804('0x10')]();}};};