server/services/routing/server/applications/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x7e97=['rules','complete','close','next','agent','log','error','stack','validate','lodash','util','seq-queue','../../../../config/logger','string','name\x20is\x20a\x20string\x20and\x20it\x20is\x20required','number','info','[%s][AGENT][NAME:%s][STATUS:%s]','name','toLowerCase','[%s][AGENT]\x20%s','message','stop','find','timeout','createQueue','channel','format'];(function(_0x5818e3,_0xb7a521){var _0x349cee=function(_0x2edfba){while(--_0x2edfba){_0x5818e3['push'](_0x5818e3['shift']());}};_0x349cee(++_0xb7a521);}(_0x7e97,0x158));var _0x77e9=function(_0x42241e,_0x44771b){_0x42241e=_0x42241e-0x0;var _0x316ab9=_0x7e97[_0x42241e];return _0x316ab9;};'use strict';var schema=require(_0x77e9('0x0'));var _=require(_0x77e9('0x1'));var util=require(_0x77e9('0x2'));var seqqueue=require(_0x77e9('0x3'));var logger=require(_0x77e9('0x4'))('routing');var strategy=require('./strategy');var queue=schema({'name':{'type':_0x77e9('0x5'),'required':!![],'message':_0x77e9('0x6')},'timeout':{'type':_0x77e9('0x7'),'message':'timeout\x20is\x20a\x20number'}});function writeLog(_0x6daa27,_0x10dfee,_0xf23267){return logger[_0x77e9('0x8')](util['format'](_0x77e9('0x9'),_0x6daa27,_0x10dfee[_0x77e9('0xa')],_0xf23267));}function handleFindAgent(_0x489c28){return function(_0x4b20c2){return _0x4b20c2[_0x77e9('0xa')]['toLowerCase']()===_0x489c28[_0x77e9('0xb')]();};}exports['consequence']=function(_0x26c8ba,_0x3ea79c,_0x34666a,_0x1e406e){return function(_0x1b5107){try{var _0x4a59c0={'name':_0x3ea79c[0x0],'timeout':_0x3ea79c[0x1]};var _0x6b872e=queue[_0x77e9('0x0')](_0x4a59c0,{'typecast':!![]});if(_0x6b872e['length']){logger['error'](_0x77e9('0xc'),_0x26c8ba,_['map'](_0x6b872e,_0x77e9('0xd'))['join'](',\x20'));_0x1b5107[_0x77e9('0xe')]();}else{var _0x11dec4=_[_0x77e9('0xf')](_0x34666a['agents'],handleFindAgent(_0x4a59c0['name']));if(_0x11dec4){var _0x4fb530=(_0x4a59c0[_0x77e9('0x10')]||0xa)*0x3e8;var _0x5d5fdf,_0x456166;var _0x310948=seqqueue[_0x77e9('0x11')](_0x4fb530);_0x310948['id']=_0x26c8ba;_0x310948['atimeout']=_0x4fb530;_0x310948['channel']=_0x1e406e[_0x77e9('0x12')];writeLog(_0x26c8ba,_0x11dec4,util[_0x77e9('0x13')]('START:%s',_0x4fb530));_0x34666a[_0x77e9('0x14')][_0x26c8ba]['on']('end',function(){logger['info']('[%s][AGENT]\x20ROUTING\x20STOPPED',_0x26c8ba);clearTimeout(_0x456166);_0x456166=undefined;_0x310948['close']();if(_0x34666a[_0x77e9('0x14')][_0x26c8ba]){delete _0x34666a[_0x77e9('0x14')][_0x26c8ba];}_0x1b5107[_0x77e9('0xe')]();});_0x34666a[_0x77e9('0x14')][_0x26c8ba]['on'](_0x77e9('0x15'),function(){if(_0x34666a['rules'][_0x26c8ba]){delete _0x34666a['rules'][_0x26c8ba];}});_0x456166=setTimeout(function(){logger[_0x77e9('0x8')]('[%s][AGENT]\x20ROUTING\x20END',_0x26c8ba);clearTimeout(_0x456166);_0x310948[_0x77e9('0x16')]();_0x1b5107[_0x77e9('0x17')]();},_0x4fb530);strategy[_0x77e9('0x18')](_0x310948,_0x11dec4,_0x34666a,_0x1e406e);}else{logger['error']('[%s][AGENT]\x20agent\x20not\x20found\x20%s',_0x26c8ba,_0x4a59c0[_0x77e9('0xa')]);_0x1b5107[_0x77e9('0xe')]();}}}catch(_0x20cc33){console[_0x77e9('0x19')](_0x20cc33);logger[_0x77e9('0x1a')]('[%s][QUEUE]\x20%s',_0x26c8ba,_0x20cc33[_0x77e9('0x1b')]);_0x1b5107[_0x77e9('0xe')]();}};};