server/services/routing/server/applications/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0xa0fa=['find','agents','timeout','atimeout','channel','START:%s','rules','end','[%s][AGENT]\x20ROUTING\x20STOPPED','close','next','agent','stack','validate','lodash','seq-queue','../../../../config/logger','./strategy','string','name\x20is\x20a\x20string\x20and\x20it\x20is\x20required','number','timeout\x20is\x20a\x20number','info','format','[%s][AGENT][NAME:%s][STATUS:%s]','name','toLowerCase','consequence','length','error','[%s][AGENT]\x20%s','map','message','join','stop'];(function(_0x2f62aa,_0x108e95){var _0x1a341f=function(_0x3aedcf){while(--_0x3aedcf){_0x2f62aa['push'](_0x2f62aa['shift']());}};_0x1a341f(++_0x108e95);}(_0xa0fa,0xbc));var _0xaa0f=function(_0x57bec3,_0x4fffa1){_0x57bec3=_0x57bec3-0x0;var _0x104a6d=_0xa0fa[_0x57bec3];return _0x104a6d;};'use strict';var schema=require(_0xaa0f('0x0'));var _=require(_0xaa0f('0x1'));var util=require('util');var seqqueue=require(_0xaa0f('0x2'));var logger=require(_0xaa0f('0x3'))('routing');var strategy=require(_0xaa0f('0x4'));var queue=schema({'name':{'type':_0xaa0f('0x5'),'required':!![],'message':_0xaa0f('0x6')},'timeout':{'type':_0xaa0f('0x7'),'message':_0xaa0f('0x8')}});function writeLog(_0x108f4e,_0x1540ac,_0x207256){return logger[_0xaa0f('0x9')](util[_0xaa0f('0xa')](_0xaa0f('0xb'),_0x108f4e,_0x1540ac['name'],_0x207256));}function handleFindAgent(_0x364e37){return function(_0x5825e4){return _0x5825e4[_0xaa0f('0xc')][_0xaa0f('0xd')]()===_0x364e37['toLowerCase']();};}exports[_0xaa0f('0xe')]=function(_0x3ad30c,_0x3a6440,_0x43f1d4,_0x488920){return function(_0x433ea2){try{var _0xdec62a={'name':_0x3a6440[0x0],'timeout':_0x3a6440[0x1]};var _0x21b687=queue['validate'](_0xdec62a,{'typecast':!![]});if(_0x21b687[_0xaa0f('0xf')]){logger[_0xaa0f('0x10')](_0xaa0f('0x11'),_0x3ad30c,_[_0xaa0f('0x12')](_0x21b687,_0xaa0f('0x13'))[_0xaa0f('0x14')](',\x20'));_0x433ea2[_0xaa0f('0x15')]();}else{var _0x1e009b=_[_0xaa0f('0x16')](_0x43f1d4[_0xaa0f('0x17')],handleFindAgent(_0xdec62a[_0xaa0f('0xc')]));if(_0x1e009b){var _0x46e5ae=(_0xdec62a[_0xaa0f('0x18')]||0xa)*0x3e8;var _0x4483f5,_0x22bec5;var _0x2d204b=seqqueue['createQueue'](_0x46e5ae);_0x2d204b['id']=_0x3ad30c;_0x2d204b[_0xaa0f('0x19')]=_0x46e5ae;_0x2d204b[_0xaa0f('0x1a')]=_0x488920[_0xaa0f('0x1a')];writeLog(_0x3ad30c,_0x1e009b,util[_0xaa0f('0xa')](_0xaa0f('0x1b'),_0x46e5ae));_0x43f1d4[_0xaa0f('0x1c')][_0x3ad30c]['on'](_0xaa0f('0x1d'),function(){logger['info'](_0xaa0f('0x1e'),_0x3ad30c);clearTimeout(_0x22bec5);_0x22bec5=undefined;_0x2d204b[_0xaa0f('0x1f')]();if(_0x43f1d4[_0xaa0f('0x1c')][_0x3ad30c]){delete _0x43f1d4[_0xaa0f('0x1c')][_0x3ad30c];}_0x433ea2[_0xaa0f('0x15')]();});_0x43f1d4[_0xaa0f('0x1c')][_0x3ad30c]['on']('complete',function(){if(_0x43f1d4[_0xaa0f('0x1c')][_0x3ad30c]){delete _0x43f1d4[_0xaa0f('0x1c')][_0x3ad30c];}});_0x22bec5=setTimeout(function(){logger[_0xaa0f('0x9')]('[%s][AGENT]\x20ROUTING\x20END',_0x3ad30c);clearTimeout(_0x22bec5);_0x2d204b[_0xaa0f('0x1f')]();_0x433ea2[_0xaa0f('0x20')]();},_0x46e5ae);strategy[_0xaa0f('0x21')](_0x2d204b,_0x1e009b,_0x43f1d4,_0x488920);}else{logger['error']('[%s][AGENT]\x20agent\x20not\x20found\x20%s',_0x3ad30c,_0xdec62a['name']);_0x433ea2[_0xaa0f('0x15')]();}}}catch(_0x4b69fc){console['log'](_0x4b69fc);logger[_0xaa0f('0x10')]('[%s][QUEUE]\x20%s',_0x3ad30c,_0x4b69fc[_0xaa0f('0x22')]);_0x433ea2[_0xaa0f('0x15')]();}};};