server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7767=['RINGING',':FORCED','info','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','STOP','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','timeout','drained','handleDrained','prototype','handleTimeout','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','showNotification'];(function(_0x5011f5,_0x92181b){var _0x2b0e3f=function(_0x47393c){while(--_0x47393c){_0x5011f5['push'](_0x5011f5['shift']());}};_0x2b0e3f(++_0x92181b);}(_0x7767,0x1e3));var _0x7776=function(_0x186376,_0x5d988a){_0x186376=_0x186376-0x0;var _0x2dbdd9=_0x7767[_0x186376];return _0x2dbdd9;};'use strict';var _=require(_0x7776('0x0'));var uuid=require(_0x7776('0x1'));var util=require(_0x7776('0x2'));var logger=require(_0x7776('0x3'))(_0x7776('0x4'));var Agent=function(_0x3caa99,_0x3d2cd8,_0x297f7e,_0x4d4813){this[_0x7776('0x5')]=uuid['v4']();this[_0x7776('0x6')]=_0x3caa99;this[_0x7776('0x7')]=_0x3d2cd8;this[_0x7776('0x8')]=_0x297f7e;this[_0x7776('0x4')]=_0x4d4813;this[_0x7776('0x6')][_0x7776('0x9')](this[_0x7776('0xa')][_0x7776('0xb')](this),this['handleTimeout'][_0x7776('0xb')](this));this[_0x7776('0x6')]['on'](_0x7776('0xc'),this['handleTimeout'][_0x7776('0xb')](this));this[_0x7776('0x6')]['on'](_0x7776('0xd'),this[_0x7776('0xe')][_0x7776('0xb')](this));};Agent[_0x7776('0xf')][_0x7776('0x9')]=function(){this['squeue'][_0x7776('0x9')](this[_0x7776('0xa')][_0x7776('0xb')](this),this[_0x7776('0x10')]['bind'](this));};Agent[_0x7776('0xf')][_0x7776('0xe')]=function(){this['handleTimeout'](!![]);};Agent[_0x7776('0xf')]['handleRun']=function(_0x20cc5d){logger['info'](_0x7776('0x11'),this[_0x7776('0x6')]['id'],this['agent']['id']);if(_[_0x7776('0x12')](this[_0x7776('0x8')][_0x7776('0x13')][this['agent']['id']])){logger['info'](_0x7776('0x14'),this['squeue']['id'],this[_0x7776('0x7')]['id']);setTimeout(this['push'][_0x7776('0xb')](this),0x3e8);}else{if(this[_0x7776('0x4')][_0x7776('0x15')]||util[_0x7776('0x16')](this[_0x7776('0x6')]['id'],this[_0x7776('0x8')][_0x7776('0x13')][this[_0x7776('0x7')]['id']],this[_0x7776('0x6')][_0x7776('0x17')],![])){this['realtime']['agents'][this[_0x7776('0x7')]['id']][_0x7776('0x18')]=!![];this[_0x7776('0x8')]['agents'][this[_0x7776('0x7')]['id']][_0x7776('0x19')]=undefined;util[_0x7776('0x1a')](this['notificationId'],this[_0x7776('0x6')]['id'],this[_0x7776('0x8')][_0x7776('0x13')][this['agent']['id']],null,this[_0x7776('0x4')]);util['writeLog'](this['squeue']['id'],this[_0x7776('0x8')][_0x7776('0x13')][this[_0x7776('0x7')]['id']],_0x7776('0x1b')+(this[_0x7776('0x4')]['forcedOwnership']?_0x7776('0x1c'):''));}else{logger[_0x7776('0x1d')](_0x7776('0x1e'),this['squeue']['id'],this[_0x7776('0x7')]['id']);setTimeout(this[_0x7776('0x9')][_0x7776('0xb')](this),0x3e8);}}};Agent[_0x7776('0xf')][_0x7776('0x10')]=function(_0x4641da){if(_[_0x7776('0x12')](this[_0x7776('0x8')]['agents'][this[_0x7776('0x7')]['id']])){return logger[_0x7776('0x1d')](_0x7776('0x14'),this[_0x7776('0x6')]['id'],this[_0x7776('0x7')]['id']);}else{logger[_0x7776('0x1d')](_0x7776('0x1f'),this['squeue']['id'],this[_0x7776('0x7')]['id']);util['hideNotification'](this['notificationId'],this[_0x7776('0x6')]['id'],this['realtime'][_0x7776('0x13')][this[_0x7776('0x7')]['id']],null,this[_0x7776('0x4')]);this['realtime']['agents'][this[_0x7776('0x7')]['id']]['busy']=![];this[_0x7776('0x8')][_0x7776('0x13')][this[_0x7776('0x7')]['id']][_0x7776('0x19')]=undefined;util['writeLog'](this[_0x7776('0x6')]['id'],this[_0x7776('0x8')]['agents'][this[_0x7776('0x7')]['id']],_0x4641da?_0x7776('0x20'):'TIMEOUT');}if(!_0x4641da){setTimeout(this[_0x7776('0x9')][_0x7776('0xb')](this),0x3e8);}};function agent(_0x563407,_0x2f0518,_0x484714,_0x1ccffa){return new Agent(_0x563407,_0x2f0518,_0x484714,_0x1ccffa);}module[_0x7776('0x21')]=agent;