server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xf3cd=['notificationId','agent','realtime','squeue','push','handleRun','handleTimeout','timeout','drained','handleDrained','bind','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','debug','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busyQueue','saveWaitingNotification','showNotification','writeLog','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busy','removeWaitingNotification','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing'];(function(_0x2be8c2,_0x14a4b5){var _0x97f531=function(_0xcee58d){while(--_0xcee58d){_0x2be8c2['push'](_0x2be8c2['shift']());}};_0x97f531(++_0x14a4b5);}(_0xf3cd,0xfe));var _0xdf3c=function(_0x3a7fe5,_0x371426){_0x3a7fe5=_0x3a7fe5-0x0;var _0x18ed66=_0xf3cd[_0x3a7fe5];return _0x18ed66;};'use strict';var _=require(_0xdf3c('0x0'));var uuid=require(_0xdf3c('0x1'));var util=require(_0xdf3c('0x2'));var logger=require(_0xdf3c('0x3'))(_0xdf3c('0x4'));var Agent=function(_0x433a7f,_0x54db05,_0x401518,_0x71b446){this[_0xdf3c('0x5')]=uuid['v4']();this['squeue']=_0x433a7f;this[_0xdf3c('0x6')]=_0x54db05;this[_0xdf3c('0x7')]=_0x401518;this[_0xdf3c('0x4')]=_0x71b446;this[_0xdf3c('0x8')][_0xdf3c('0x9')](this[_0xdf3c('0xa')]['bind'](this),this[_0xdf3c('0xb')]['bind'](this));this['squeue']['on'](_0xdf3c('0xc'),this[_0xdf3c('0xb')]['bind'](this));this[_0xdf3c('0x8')]['on'](_0xdf3c('0xd'),this[_0xdf3c('0xe')][_0xdf3c('0xf')](this));};Agent[_0xdf3c('0x10')][_0xdf3c('0x9')]=function(){this[_0xdf3c('0x8')][_0xdf3c('0x9')](this['handleRun'][_0xdf3c('0xf')](this),this[_0xdf3c('0xb')][_0xdf3c('0xf')](this));};Agent[_0xdf3c('0x10')]['handleDrained']=function(){this[_0xdf3c('0xb')](!![]);};Agent[_0xdf3c('0x10')][_0xdf3c('0xa')]=function(){logger['debug'](_0xdf3c('0x11'),this[_0xdf3c('0x8')]['id'],this[_0xdf3c('0x6')]['id']);if(_[_0xdf3c('0x12')](this[_0xdf3c('0x7')][_0xdf3c('0x13')][this[_0xdf3c('0x6')]['id']])){logger[_0xdf3c('0x14')](_0xdf3c('0x15'),this[_0xdf3c('0x8')]['id'],this['agent']['id']);setTimeout(this[_0xdf3c('0x9')][_0xdf3c('0xf')](this),0x3e8);}else{if(this[_0xdf3c('0x4')][_0xdf3c('0x16')]||util[_0xdf3c('0x17')](this[_0xdf3c('0x8')]['id'],this[_0xdf3c('0x7')][_0xdf3c('0x13')][this[_0xdf3c('0x6')]['id']],this[_0xdf3c('0x8')][_0xdf3c('0x18')],![])){this[_0xdf3c('0x7')][_0xdf3c('0x13')][this['agent']['id']]['busy']=!![];this[_0xdf3c('0x7')]['agents'][this[_0xdf3c('0x6')]['id']][_0xdf3c('0x19')]=undefined;util[_0xdf3c('0x1a')](this[_0xdf3c('0x7')],this[_0xdf3c('0x4')],this[_0xdf3c('0x6')],this['squeue'][_0xdf3c('0x18')]);util[_0xdf3c('0x1b')](this[_0xdf3c('0x5')],this[_0xdf3c('0x8')]['id'],this[_0xdf3c('0x7')][_0xdf3c('0x13')][this[_0xdf3c('0x6')]['id']],null,this[_0xdf3c('0x4')]);util[_0xdf3c('0x1c')](this[_0xdf3c('0x8')]['id'],this['realtime'][_0xdf3c('0x13')][this[_0xdf3c('0x6')]['id']],'RINGING'+(this[_0xdf3c('0x4')]['forcedOwnership']?':FORCED':''));}else{logger['debug'](_0xdf3c('0x1d'),this[_0xdf3c('0x8')]['id'],this['agent']['id']);setTimeout(this['push'][_0xdf3c('0xf')](this),0x3e8);}}};Agent[_0xdf3c('0x10')][_0xdf3c('0xb')]=function(_0x1ccdd4){if(_['isNil'](this[_0xdf3c('0x7')][_0xdf3c('0x13')][this['agent']['id']])){return logger['debug'](_0xdf3c('0x15'),this[_0xdf3c('0x8')]['id'],this[_0xdf3c('0x6')]['id']);}else{logger['debug'](_0xdf3c('0x1e'),this[_0xdf3c('0x8')]['id'],this[_0xdf3c('0x6')]['id']);util[_0xdf3c('0x1f')](this['notificationId'],this[_0xdf3c('0x8')]['id'],this[_0xdf3c('0x7')]['agents'][this[_0xdf3c('0x6')]['id']],null,this[_0xdf3c('0x4')]);this[_0xdf3c('0x7')][_0xdf3c('0x13')][this['agent']['id']][_0xdf3c('0x20')]=![];this[_0xdf3c('0x7')][_0xdf3c('0x13')][this[_0xdf3c('0x6')]['id']]['busyQueue']=undefined;util[_0xdf3c('0x21')](this[_0xdf3c('0x7')],this['routing'],this['agent'],this[_0xdf3c('0x8')]['channel']);util[_0xdf3c('0x1c')](this['squeue']['id'],this['realtime']['agents'][this[_0xdf3c('0x6')]['id']],_0x1ccdd4?_0xdf3c('0x22'):_0xdf3c('0x23'));}if(!_0x1ccdd4){setTimeout(this[_0xdf3c('0x9')]['bind'](this),0x3e8);}};function agent(_0x49f147,_0x3d8557,_0x49d0f0,_0x46e40f){return new Agent(_0x49f147,_0x3d8557,_0x49d0f0,_0x46e40f);}module[_0xdf3c('0x24')]=agent;