server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc6e8=['uuid','./util','notificationId','agent','realtime','routing','squeue','handleRun','bind','timeout','handleTimeout','drained','handleDrained','push','prototype','debug','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','isAgentAvailable','channel','busy','busyQueue','showNotification','writeLog','RINGING','forcedOwnership','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT'];(function(_0x2d7f0e,_0x3e6fbd){var _0x110b07=function(_0x557b00){while(--_0x557b00){_0x2d7f0e['push'](_0x2d7f0e['shift']());}};_0x110b07(++_0x3e6fbd);}(_0xc6e8,0x108));var _0x8c6e=function(_0x51d71a,_0x596fda){_0x51d71a=_0x51d71a-0x0;var _0xff01f1=_0xc6e8[_0x51d71a];return _0xff01f1;};'use strict';var _=require('lodash');var uuid=require(_0x8c6e('0x0'));var util=require(_0x8c6e('0x1'));var logger=require('../../../../../config/logger')('routing');var Agent=function(_0x23abda,_0x1a4fa8,_0x27983a,_0x16a571){this[_0x8c6e('0x2')]=uuid['v4']();this['squeue']=_0x23abda;this[_0x8c6e('0x3')]=_0x1a4fa8;this[_0x8c6e('0x4')]=_0x27983a;this[_0x8c6e('0x5')]=_0x16a571;this[_0x8c6e('0x6')]['push'](this[_0x8c6e('0x7')]['bind'](this),this['handleTimeout'][_0x8c6e('0x8')](this));this[_0x8c6e('0x6')]['on'](_0x8c6e('0x9'),this[_0x8c6e('0xa')][_0x8c6e('0x8')](this));this[_0x8c6e('0x6')]['on'](_0x8c6e('0xb'),this[_0x8c6e('0xc')][_0x8c6e('0x8')](this));};Agent['prototype'][_0x8c6e('0xd')]=function(){this[_0x8c6e('0x6')][_0x8c6e('0xd')](this[_0x8c6e('0x7')][_0x8c6e('0x8')](this),this[_0x8c6e('0xa')]['bind'](this));};Agent[_0x8c6e('0xe')][_0x8c6e('0xc')]=function(){this[_0x8c6e('0xa')](!![]);};Agent[_0x8c6e('0xe')]['handleRun']=function(){logger[_0x8c6e('0xf')](_0x8c6e('0x10'),this[_0x8c6e('0x6')]['id'],this[_0x8c6e('0x3')]['id']);if(_[_0x8c6e('0x11')](this['realtime'][_0x8c6e('0x12')][this[_0x8c6e('0x3')]['id']])){logger['debug']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this[_0x8c6e('0x3')]['id']);setTimeout(this[_0x8c6e('0xd')]['bind'](this),0x3e8);}else{if(this[_0x8c6e('0x5')]['forcedOwnership']||util[_0x8c6e('0x13')](this[_0x8c6e('0x6')]['id'],this[_0x8c6e('0x4')][_0x8c6e('0x12')][this[_0x8c6e('0x3')]['id']],this[_0x8c6e('0x6')][_0x8c6e('0x14')],![])){this[_0x8c6e('0x4')]['agents'][this[_0x8c6e('0x3')]['id']][_0x8c6e('0x15')]=!![];this['realtime'][_0x8c6e('0x12')][this[_0x8c6e('0x3')]['id']][_0x8c6e('0x16')]=undefined;util[_0x8c6e('0x17')](this[_0x8c6e('0x2')],this['squeue']['id'],this[_0x8c6e('0x4')][_0x8c6e('0x12')][this[_0x8c6e('0x3')]['id']],null,this[_0x8c6e('0x5')]);util[_0x8c6e('0x18')](this[_0x8c6e('0x6')]['id'],this[_0x8c6e('0x4')][_0x8c6e('0x12')][this[_0x8c6e('0x3')]['id']],_0x8c6e('0x19')+(this[_0x8c6e('0x5')][_0x8c6e('0x1a')]?':FORCED':''));}else{logger[_0x8c6e('0xf')](_0x8c6e('0x1b'),this[_0x8c6e('0x6')]['id'],this[_0x8c6e('0x3')]['id']);setTimeout(this[_0x8c6e('0xd')][_0x8c6e('0x8')](this),0x3e8);}}};Agent[_0x8c6e('0xe')][_0x8c6e('0xa')]=function(_0x5ba57b){if(_['isNil'](this['realtime'][_0x8c6e('0x12')][this[_0x8c6e('0x3')]['id']])){return logger['debug'](_0x8c6e('0x1c'),this['squeue']['id'],this[_0x8c6e('0x3')]['id']);}else{logger['debug'](_0x8c6e('0x1d'),this[_0x8c6e('0x6')]['id'],this[_0x8c6e('0x3')]['id']);util[_0x8c6e('0x1e')](this[_0x8c6e('0x2')],this['squeue']['id'],this[_0x8c6e('0x4')][_0x8c6e('0x12')][this[_0x8c6e('0x3')]['id']],null,this[_0x8c6e('0x5')]);this[_0x8c6e('0x4')]['agents'][this[_0x8c6e('0x3')]['id']][_0x8c6e('0x15')]=![];this[_0x8c6e('0x4')][_0x8c6e('0x12')][this[_0x8c6e('0x3')]['id']][_0x8c6e('0x16')]=undefined;util[_0x8c6e('0x18')](this[_0x8c6e('0x6')]['id'],this[_0x8c6e('0x4')][_0x8c6e('0x12')][this['agent']['id']],_0x5ba57b?_0x8c6e('0x1f'):_0x8c6e('0x20'));}if(!_0x5ba57b){setTimeout(this[_0x8c6e('0xd')][_0x8c6e('0x8')](this),0x3e8);}};function agent(_0x51654d,_0x2a4c28,_0x1d62d7,_0x3d8099){return new Agent(_0x51654d,_0x2a4c28,_0x1d62d7,_0x3d8099);}module['exports']=agent;