server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4f62=['exports','lodash','uuid','./util','../../../../../config/logger','notificationId','squeue','agent','realtime','routing','push','bind','handleTimeout','timeout','drained','handleDrained','prototype','handleRun','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','info','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s'];(function(_0x4b055c,_0x4b870b){var _0x4b62bb=function(_0x4884c2){while(--_0x4884c2){_0x4b055c['push'](_0x4b055c['shift']());}};_0x4b62bb(++_0x4b870b);}(_0x4f62,0x18d));var _0x24f6=function(_0x29b609,_0x19d388){_0x29b609=_0x29b609-0x0;var _0x54c952=_0x4f62[_0x29b609];return _0x54c952;};'use strict';var _=require(_0x24f6('0x0'));var uuid=require(_0x24f6('0x1'));var util=require(_0x24f6('0x2'));var logger=require(_0x24f6('0x3'))('routing');var Agent=function(_0x56a255,_0x26a631,_0x672bff,_0x55abbe){this[_0x24f6('0x4')]=uuid['v4']();this[_0x24f6('0x5')]=_0x56a255;this[_0x24f6('0x6')]=_0x26a631;this[_0x24f6('0x7')]=_0x672bff;this[_0x24f6('0x8')]=_0x55abbe;this['squeue'][_0x24f6('0x9')](this['handleRun'][_0x24f6('0xa')](this),this[_0x24f6('0xb')][_0x24f6('0xa')](this));this[_0x24f6('0x5')]['on'](_0x24f6('0xc'),this[_0x24f6('0xb')]['bind'](this));this['squeue']['on'](_0x24f6('0xd'),this[_0x24f6('0xe')][_0x24f6('0xa')](this));};Agent[_0x24f6('0xf')][_0x24f6('0x9')]=function(){this['squeue'][_0x24f6('0x9')](this[_0x24f6('0x10')][_0x24f6('0xa')](this),this['handleTimeout'][_0x24f6('0xa')](this));};Agent[_0x24f6('0xf')]['handleDrained']=function(){this[_0x24f6('0xb')](!![]);};Agent[_0x24f6('0xf')][_0x24f6('0x10')]=function(_0x43d1f0){logger['info'](_0x24f6('0x11'),this[_0x24f6('0x5')]['id'],this[_0x24f6('0x6')]['id']);if(_[_0x24f6('0x12')](this['realtime'][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']])){logger[_0x24f6('0x14')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x24f6('0x5')]['id'],this[_0x24f6('0x6')]['id']);setTimeout(this['push'][_0x24f6('0xa')](this),0x3e8);}else{if(this[_0x24f6('0x8')][_0x24f6('0x15')]||util[_0x24f6('0x16')](this['squeue']['id'],this['realtime'][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']],this['squeue'][_0x24f6('0x17')],![])){this[_0x24f6('0x7')]['agents'][this['agent']['id']][_0x24f6('0x18')]=!![];this['realtime'][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']][_0x24f6('0x19')]=undefined;util[_0x24f6('0x1a')](this['notificationId'],this[_0x24f6('0x5')]['id'],this[_0x24f6('0x7')][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']],null,this[_0x24f6('0x8')]);util[_0x24f6('0x1b')](this['squeue']['id'],this['realtime'][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']],_0x24f6('0x1c')+(this['routing'][_0x24f6('0x15')]?_0x24f6('0x1d'):''));}else{logger[_0x24f6('0x14')](_0x24f6('0x1e'),this[_0x24f6('0x5')]['id'],this[_0x24f6('0x6')]['id']);setTimeout(this[_0x24f6('0x9')][_0x24f6('0xa')](this),0x3e8);}}};Agent[_0x24f6('0xf')]['handleTimeout']=function(_0x518136){if(_['isNil'](this[_0x24f6('0x7')][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']])){return logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x24f6('0x5')]['id'],this[_0x24f6('0x6')]['id']);}else{logger[_0x24f6('0x14')](_0x24f6('0x1f'),this['squeue']['id'],this[_0x24f6('0x6')]['id']);util['hideNotification'](this[_0x24f6('0x4')],this[_0x24f6('0x5')]['id'],this[_0x24f6('0x7')][_0x24f6('0x13')][this['agent']['id']],null,this['routing']);this['realtime'][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']][_0x24f6('0x18')]=![];this[_0x24f6('0x7')][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']][_0x24f6('0x19')]=undefined;util['writeLog'](this[_0x24f6('0x5')]['id'],this[_0x24f6('0x7')][_0x24f6('0x13')][this[_0x24f6('0x6')]['id']],_0x518136?'STOP':'TIMEOUT');}if(!_0x518136){setTimeout(this[_0x24f6('0x9')][_0x24f6('0xa')](this),0x3e8);}};function agent(_0x2b00e8,_0x3799e1,_0x2dc8d9,_0x3d9959){return new Agent(_0x2b00e8,_0x3799e1,_0x2dc8d9,_0x3d9959);}module[_0x24f6('0x20')]=agent;