server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb903=['[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','notificationId','squeue','agent','routing','handleRun','bind','handleTimeout','handleDrained','push','debug','isNil','realtime','agents','forcedOwnership','isAgentAvailable','busy','busyQueue','saveWaitingNotification','channel','showNotification','writeLog','RINGING',':FORCED'];(function(_0x3c8a75,_0x178cac){var _0x3d9f96=function(_0x4e365e){while(--_0x4e365e){_0x3c8a75['push'](_0x3c8a75['shift']());}};_0x3d9f96(++_0x178cac);}(_0xb903,0x185));var _0x3b90=function(_0x17da2b,_0x18077b){_0x17da2b=_0x17da2b-0x0;var _0x23c9b2=_0xb903[_0x17da2b];return _0x23c9b2;};'use strict';var _=require(_0x3b90('0x0'));var uuid=require(_0x3b90('0x1'));var util=require(_0x3b90('0x2'));var logger=require(_0x3b90('0x3'))('routing');var Agent=function(_0x3312ca,_0xf414f4,_0x3b024a,_0x1cd5d8){this[_0x3b90('0x4')]=uuid['v4']();this[_0x3b90('0x5')]=_0x3312ca;this[_0x3b90('0x6')]=_0xf414f4;this['realtime']=_0x3b024a;this[_0x3b90('0x7')]=_0x1cd5d8;this['squeue']['push'](this[_0x3b90('0x8')][_0x3b90('0x9')](this),this[_0x3b90('0xa')][_0x3b90('0x9')](this));this['squeue']['on']('timeout',this['handleTimeout']['bind'](this));this['squeue']['on']('drained',this[_0x3b90('0xb')][_0x3b90('0x9')](this));};Agent['prototype'][_0x3b90('0xc')]=function(){this[_0x3b90('0x5')]['push'](this[_0x3b90('0x8')][_0x3b90('0x9')](this),this[_0x3b90('0xa')]['bind'](this));};Agent['prototype'][_0x3b90('0xb')]=function(){this['handleTimeout'](!![]);};Agent['prototype'][_0x3b90('0x8')]=function(){logger[_0x3b90('0xd')]('[%s][AGENT]\x20try\x20with\x20%s',this['squeue']['id'],this[_0x3b90('0x6')]['id']);if(_[_0x3b90('0xe')](this[_0x3b90('0xf')][_0x3b90('0x10')][this[_0x3b90('0x6')]['id']])){logger['debug']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x3b90('0x5')]['id'],this[_0x3b90('0x6')]['id']);setTimeout(this['push'][_0x3b90('0x9')](this),0x3e8);}else{if(this[_0x3b90('0x7')][_0x3b90('0x11')]||util[_0x3b90('0x12')](this['squeue']['id'],this[_0x3b90('0xf')]['agents'][this[_0x3b90('0x6')]['id']],this[_0x3b90('0x5')]['channel'],![])){this[_0x3b90('0xf')][_0x3b90('0x10')][this[_0x3b90('0x6')]['id']][_0x3b90('0x13')]=!![];this[_0x3b90('0xf')][_0x3b90('0x10')][this[_0x3b90('0x6')]['id']][_0x3b90('0x14')]=undefined;util[_0x3b90('0x15')](this[_0x3b90('0xf')],this['routing'],this[_0x3b90('0x6')],this[_0x3b90('0x5')][_0x3b90('0x16')]);util[_0x3b90('0x17')](this[_0x3b90('0x4')],this[_0x3b90('0x5')]['id'],this['realtime']['agents'][this[_0x3b90('0x6')]['id']],null,this[_0x3b90('0x7')]);util[_0x3b90('0x18')](this[_0x3b90('0x5')]['id'],this['realtime'][_0x3b90('0x10')][this[_0x3b90('0x6')]['id']],_0x3b90('0x19')+(this['routing'][_0x3b90('0x11')]?_0x3b90('0x1a'):''));}else{logger[_0x3b90('0xd')](_0x3b90('0x1b'),this[_0x3b90('0x5')]['id'],this[_0x3b90('0x6')]['id']);setTimeout(this['push'][_0x3b90('0x9')](this),0x3e8);}}};Agent['prototype'][_0x3b90('0xa')]=function(_0x9891e4){if(_[_0x3b90('0xe')](this[_0x3b90('0xf')][_0x3b90('0x10')][this[_0x3b90('0x6')]['id']])){return logger[_0x3b90('0xd')](_0x3b90('0x1c'),this['squeue']['id'],this['agent']['id']);}else{logger[_0x3b90('0xd')](_0x3b90('0x1d'),this[_0x3b90('0x5')]['id'],this[_0x3b90('0x6')]['id']);util['hideNotification'](this['notificationId'],this[_0x3b90('0x5')]['id'],this[_0x3b90('0xf')][_0x3b90('0x10')][this['agent']['id']],null,this[_0x3b90('0x7')]);this['realtime']['agents'][this[_0x3b90('0x6')]['id']][_0x3b90('0x13')]=![];this['realtime'][_0x3b90('0x10')][this[_0x3b90('0x6')]['id']][_0x3b90('0x14')]=undefined;util['removeWaitingNotification'](this['realtime'],this[_0x3b90('0x7')],this[_0x3b90('0x6')],this[_0x3b90('0x5')][_0x3b90('0x16')]);util['writeLog'](this['squeue']['id'],this[_0x3b90('0xf')][_0x3b90('0x10')][this['agent']['id']],_0x9891e4?'STOP':_0x3b90('0x1e'));}if(!_0x9891e4){setTimeout(this[_0x3b90('0xc')][_0x3b90('0x9')](this),0x3e8);}};function agent(_0x298df6,_0x5a3266,_0x2154e2,_0x583842){return new Agent(_0x298df6,_0x5a3266,_0x2154e2,_0x583842);}module[_0x3b90('0x1f')]=agent;