server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4b92=['push','bind','handleTimeout','handleDrained','handleRun','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','forcedOwnership','isAgentAvailable','channel','realtime','busyQueue','writeLog',':FORCED','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','busy','STOP','exports','lodash','uuid','./util','routing','notificationId','squeue','agent'];(function(_0x84ab1d,_0x31d940){var _0x2ff59f=function(_0x22a739){while(--_0x22a739){_0x84ab1d['push'](_0x84ab1d['shift']());}};_0x2ff59f(++_0x31d940);}(_0x4b92,0x1f1));var _0x24b9=function(_0x278e3c,_0x1c9cfd){_0x278e3c=_0x278e3c-0x0;var _0x3e2d9b=_0x4b92[_0x278e3c];return _0x3e2d9b;};'use strict';var _=require(_0x24b9('0x0'));var uuid=require(_0x24b9('0x1'));var util=require(_0x24b9('0x2'));var logger=require('../../../../../config/logger')(_0x24b9('0x3'));var Agent=function(_0x4ab72d,_0x5796b2,_0x6baba2,_0x263b1d){this[_0x24b9('0x4')]=uuid['v4']();this[_0x24b9('0x5')]=_0x4ab72d;this[_0x24b9('0x6')]=_0x5796b2;this['realtime']=_0x6baba2;this[_0x24b9('0x3')]=_0x263b1d;this[_0x24b9('0x5')][_0x24b9('0x7')](this['handleRun'][_0x24b9('0x8')](this),this[_0x24b9('0x9')][_0x24b9('0x8')](this));this['squeue']['on']('timeout',this[_0x24b9('0x9')][_0x24b9('0x8')](this));this[_0x24b9('0x5')]['on']('drained',this[_0x24b9('0xa')][_0x24b9('0x8')](this));};Agent['prototype'][_0x24b9('0x7')]=function(){this['squeue'][_0x24b9('0x7')](this[_0x24b9('0xb')][_0x24b9('0x8')](this),this[_0x24b9('0x9')][_0x24b9('0x8')](this));};Agent[_0x24b9('0xc')][_0x24b9('0xa')]=function(){this[_0x24b9('0x9')](!![]);};Agent[_0x24b9('0xc')]['handleRun']=function(_0x1b6ba1){logger[_0x24b9('0xd')](_0x24b9('0xe'),this[_0x24b9('0x5')]['id'],this[_0x24b9('0x6')]['id']);if(_[_0x24b9('0xf')](this['realtime'][_0x24b9('0x10')][this['agent']['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x24b9('0x5')]['id'],this[_0x24b9('0x6')]['id']);setTimeout(this[_0x24b9('0x7')][_0x24b9('0x8')](this),0x3e8);}else{if(this['routing'][_0x24b9('0x11')]||util[_0x24b9('0x12')](this[_0x24b9('0x5')]['id'],this['realtime'][_0x24b9('0x10')][this[_0x24b9('0x6')]['id']],this[_0x24b9('0x5')][_0x24b9('0x13')],![])){this[_0x24b9('0x14')][_0x24b9('0x10')][this[_0x24b9('0x6')]['id']]['busy']=!![];this[_0x24b9('0x14')][_0x24b9('0x10')][this[_0x24b9('0x6')]['id']][_0x24b9('0x15')]=undefined;util['showNotification'](this['notificationId'],this[_0x24b9('0x5')]['id'],this[_0x24b9('0x14')]['agents'][this[_0x24b9('0x6')]['id']],null,this[_0x24b9('0x3')]);util[_0x24b9('0x16')](this['squeue']['id'],this[_0x24b9('0x14')][_0x24b9('0x10')][this[_0x24b9('0x6')]['id']],'RINGING'+(this['routing'][_0x24b9('0x11')]?_0x24b9('0x17'):''));}else{logger[_0x24b9('0xd')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0x24b9('0x5')]['id'],this['agent']['id']);setTimeout(this[_0x24b9('0x7')][_0x24b9('0x8')](this),0x3e8);}}};Agent[_0x24b9('0xc')][_0x24b9('0x9')]=function(_0x32560d){if(_[_0x24b9('0xf')](this[_0x24b9('0x14')]['agents'][this[_0x24b9('0x6')]['id']])){return logger[_0x24b9('0xd')](_0x24b9('0x18'),this[_0x24b9('0x5')]['id'],this[_0x24b9('0x6')]['id']);}else{logger[_0x24b9('0xd')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x24b9('0x5')]['id'],this[_0x24b9('0x6')]['id']);util['hideNotification'](this['notificationId'],this[_0x24b9('0x5')]['id'],this['realtime'][_0x24b9('0x10')][this[_0x24b9('0x6')]['id']],null,this['routing']);this[_0x24b9('0x14')][_0x24b9('0x10')][this[_0x24b9('0x6')]['id']][_0x24b9('0x19')]=![];this[_0x24b9('0x14')][_0x24b9('0x10')][this[_0x24b9('0x6')]['id']][_0x24b9('0x15')]=undefined;util[_0x24b9('0x16')](this[_0x24b9('0x5')]['id'],this[_0x24b9('0x14')][_0x24b9('0x10')][this[_0x24b9('0x6')]['id']],_0x32560d?_0x24b9('0x1a'):'TIMEOUT');}if(!_0x32560d){setTimeout(this[_0x24b9('0x7')][_0x24b9('0x8')](this),0x3e8);}};function agent(_0x2dad45,_0x2373e4,_0x1043fe,_0x18adef){return new Agent(_0x2dad45,_0x2373e4,_0x1043fe,_0x18adef);}module[_0x24b9('0x1b')]=agent;