server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
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  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x7a2c=['squeue','isNil','agents','forcedOwnership','busy','busyQueue','saveWaitingNotification','showNotification','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','removeWaitingNotification','channel','STOP','TIMEOUT','exports','lodash','./util','../../../../../config/logger','routing','notificationId','agent','realtime','handleRun','bind','handleTimeout','timeout','drained','prototype','push','handleDrained','debug','[%s][AGENT]\x20try\x20with\x20%s'];(function(_0x16ccc2,_0x10d9b7){var _0x2b54d0=function(_0x2453a5){while(--_0x2453a5){_0x16ccc2['push'](_0x16ccc2['shift']());}};_0x2b54d0(++_0x10d9b7);}(_0x7a2c,0x17b));var _0xc7a2=function(_0x392c75,_0x574216){_0x392c75=_0x392c75-0x0;var _0x4521fc=_0x7a2c[_0x392c75];return _0x4521fc;};'use strict';var _=require(_0xc7a2('0x0'));var uuid=require('uuid');var util=require(_0xc7a2('0x1'));var logger=require(_0xc7a2('0x2'))(_0xc7a2('0x3'));var Agent=function(_0x26fb61,_0x44d702,_0x2abba8,_0x3f2b0d){this[_0xc7a2('0x4')]=uuid['v4']();this['squeue']=_0x26fb61;this[_0xc7a2('0x5')]=_0x44d702;this[_0xc7a2('0x6')]=_0x2abba8;this['routing']=_0x3f2b0d;this['squeue']['push'](this[_0xc7a2('0x7')][_0xc7a2('0x8')](this),this[_0xc7a2('0x9')][_0xc7a2('0x8')](this));this['squeue']['on'](_0xc7a2('0xa'),this[_0xc7a2('0x9')][_0xc7a2('0x8')](this));this['squeue']['on'](_0xc7a2('0xb'),this['handleDrained'][_0xc7a2('0x8')](this));};Agent[_0xc7a2('0xc')][_0xc7a2('0xd')]=function(){this['squeue'][_0xc7a2('0xd')](this[_0xc7a2('0x7')][_0xc7a2('0x8')](this),this['handleTimeout'][_0xc7a2('0x8')](this));};Agent[_0xc7a2('0xc')][_0xc7a2('0xe')]=function(){this[_0xc7a2('0x9')](!![]);};Agent[_0xc7a2('0xc')][_0xc7a2('0x7')]=function(){logger[_0xc7a2('0xf')](_0xc7a2('0x10'),this[_0xc7a2('0x11')]['id'],this[_0xc7a2('0x5')]['id']);if(_[_0xc7a2('0x12')](this[_0xc7a2('0x6')][_0xc7a2('0x13')][this[_0xc7a2('0x5')]['id']])){logger[_0xc7a2('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xc7a2('0x11')]['id'],this['agent']['id']);setTimeout(this[_0xc7a2('0xd')][_0xc7a2('0x8')](this),0x3e8);}else{if(this[_0xc7a2('0x3')][_0xc7a2('0x14')]||util['isAgentAvailable'](this['squeue']['id'],this[_0xc7a2('0x6')][_0xc7a2('0x13')][this['agent']['id']],this['squeue']['channel'],![])){this[_0xc7a2('0x6')]['agents'][this[_0xc7a2('0x5')]['id']][_0xc7a2('0x15')]=!![];this['realtime'][_0xc7a2('0x13')][this[_0xc7a2('0x5')]['id']][_0xc7a2('0x16')]=undefined;util[_0xc7a2('0x17')](this[_0xc7a2('0x6')],this[_0xc7a2('0x3')],this[_0xc7a2('0x5')],this['squeue']['channel']);util[_0xc7a2('0x18')](this[_0xc7a2('0x4')],this['squeue']['id'],this[_0xc7a2('0x6')][_0xc7a2('0x13')][this[_0xc7a2('0x5')]['id']],null,this[_0xc7a2('0x3')]);util[_0xc7a2('0x19')](this[_0xc7a2('0x11')]['id'],this[_0xc7a2('0x6')][_0xc7a2('0x13')][this['agent']['id']],_0xc7a2('0x1a')+(this['routing'][_0xc7a2('0x14')]?':FORCED':''));}else{logger[_0xc7a2('0xf')](_0xc7a2('0x1b'),this[_0xc7a2('0x11')]['id'],this[_0xc7a2('0x5')]['id']);setTimeout(this['push']['bind'](this),0x3e8);}}};Agent[_0xc7a2('0xc')][_0xc7a2('0x9')]=function(_0x272c6b){if(_[_0xc7a2('0x12')](this[_0xc7a2('0x6')][_0xc7a2('0x13')][this[_0xc7a2('0x5')]['id']])){return logger['debug'](_0xc7a2('0x1c'),this[_0xc7a2('0x11')]['id'],this['agent']['id']);}else{logger[_0xc7a2('0xf')](_0xc7a2('0x1d'),this[_0xc7a2('0x11')]['id'],this['agent']['id']);util[_0xc7a2('0x1e')](this['notificationId'],this[_0xc7a2('0x11')]['id'],this['realtime']['agents'][this[_0xc7a2('0x5')]['id']],null,this['routing']);this['realtime'][_0xc7a2('0x13')][this['agent']['id']][_0xc7a2('0x15')]=![];this['realtime'][_0xc7a2('0x13')][this[_0xc7a2('0x5')]['id']][_0xc7a2('0x16')]=undefined;util[_0xc7a2('0x1f')](this[_0xc7a2('0x6')],this[_0xc7a2('0x3')],this[_0xc7a2('0x5')],this[_0xc7a2('0x11')][_0xc7a2('0x20')]);util[_0xc7a2('0x19')](this['squeue']['id'],this[_0xc7a2('0x6')][_0xc7a2('0x13')][this['agent']['id']],_0x272c6b?_0xc7a2('0x21'):_0xc7a2('0x22'));}if(!_0x272c6b){setTimeout(this[_0xc7a2('0xd')][_0xc7a2('0x8')](this),0x3e8);}};function agent(_0x178c3e,_0x46a665,_0x3a7845,_0x4972a4){return new Agent(_0x178c3e,_0x46a665,_0x3a7845,_0x4972a4);}module[_0xc7a2('0x23')]=agent;