server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x3880=['squeue','handleRun','bind','handleTimeout','timeout','handleDrained','prototype','push','info','isNil','agents','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','writeLog',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','hideNotification','TIMEOUT','exports','./util','routing','notificationId','agent','realtime'];(function(_0x5c7a85,_0x41dd19){var _0x35290f=function(_0x26215b){while(--_0x26215b){_0x5c7a85['push'](_0x5c7a85['shift']());}};_0x35290f(++_0x41dd19);}(_0x3880,0x19f));var _0x0388=function(_0x181389,_0x26225d){_0x181389=_0x181389-0x0;var _0x5ec6d4=_0x3880[_0x181389];return _0x5ec6d4;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0x0388('0x0'));var logger=require('../../../../../config/logger')(_0x0388('0x1'));var Agent=function(_0x271ef4,_0xbffcb1,_0x1f9489,_0xe2870e){this[_0x0388('0x2')]=uuid['v4']();this['squeue']=_0x271ef4;this[_0x0388('0x3')]=_0xbffcb1;this[_0x0388('0x4')]=_0x1f9489;this[_0x0388('0x1')]=_0xe2870e;this[_0x0388('0x5')]['push'](this[_0x0388('0x6')][_0x0388('0x7')](this),this[_0x0388('0x8')][_0x0388('0x7')](this));this[_0x0388('0x5')]['on'](_0x0388('0x9'),this[_0x0388('0x8')][_0x0388('0x7')](this));this[_0x0388('0x5')]['on']('drained',this[_0x0388('0xa')][_0x0388('0x7')](this));};Agent[_0x0388('0xb')][_0x0388('0xc')]=function(){this[_0x0388('0x5')][_0x0388('0xc')](this[_0x0388('0x6')][_0x0388('0x7')](this),this['handleTimeout'][_0x0388('0x7')](this));};Agent[_0x0388('0xb')][_0x0388('0xa')]=function(){this[_0x0388('0x8')](!![]);};Agent[_0x0388('0xb')][_0x0388('0x6')]=function(_0x4bd28f){logger[_0x0388('0xd')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0x0388('0x5')]['id'],this[_0x0388('0x3')]['id']);if(_[_0x0388('0xe')](this[_0x0388('0x4')][_0x0388('0xf')][this[_0x0388('0x3')]['id']])){logger[_0x0388('0xd')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x0388('0x5')]['id'],this[_0x0388('0x3')]['id']);setTimeout(this['push'][_0x0388('0x7')](this),0x3e8);}else{if(this['routing'][_0x0388('0x10')]||util[_0x0388('0x11')](this[_0x0388('0x5')]['id'],this[_0x0388('0x4')][_0x0388('0xf')][this[_0x0388('0x3')]['id']],this['squeue'][_0x0388('0x12')],![])){this[_0x0388('0x4')]['agents'][this[_0x0388('0x3')]['id']][_0x0388('0x13')]=!![];this['realtime'][_0x0388('0xf')][this[_0x0388('0x3')]['id']][_0x0388('0x14')]=undefined;util['showNotification'](this[_0x0388('0x2')],this[_0x0388('0x5')]['id'],this['realtime']['agents'][this[_0x0388('0x3')]['id']],null,this[_0x0388('0x1')]);util[_0x0388('0x15')](this[_0x0388('0x5')]['id'],this[_0x0388('0x4')][_0x0388('0xf')][this['agent']['id']],'RINGING'+(this[_0x0388('0x1')][_0x0388('0x10')]?_0x0388('0x16'):''));}else{logger[_0x0388('0xd')](_0x0388('0x17'),this['squeue']['id'],this[_0x0388('0x3')]['id']);setTimeout(this[_0x0388('0xc')]['bind'](this),0x3e8);}}};Agent[_0x0388('0xb')][_0x0388('0x8')]=function(_0x22dfad){if(_[_0x0388('0xe')](this[_0x0388('0x4')][_0x0388('0xf')][this[_0x0388('0x3')]['id']])){return logger[_0x0388('0xd')](_0x0388('0x18'),this['squeue']['id'],this[_0x0388('0x3')]['id']);}else{logger[_0x0388('0xd')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x0388('0x5')]['id'],this['agent']['id']);util[_0x0388('0x19')](this[_0x0388('0x2')],this['squeue']['id'],this[_0x0388('0x4')][_0x0388('0xf')][this['agent']['id']],null,this['routing']);this[_0x0388('0x4')]['agents'][this[_0x0388('0x3')]['id']][_0x0388('0x13')]=![];this[_0x0388('0x4')][_0x0388('0xf')][this[_0x0388('0x3')]['id']]['busyQueue']=undefined;util[_0x0388('0x15')](this[_0x0388('0x5')]['id'],this['realtime'][_0x0388('0xf')][this[_0x0388('0x3')]['id']],_0x22dfad?'STOP':_0x0388('0x1a'));}if(!_0x22dfad){setTimeout(this[_0x0388('0xc')]['bind'](this),0x3e8);}};function agent(_0xbe6b13,_0x51af04,_0x35c9d5,_0x4643c9){return new Agent(_0xbe6b13,_0x51af04,_0x35c9d5,_0x4643c9);}module[_0x0388('0x1b')]=agent;