server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
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  18 var _0x12e9=['agent','push','handleRun','handleTimeout','bind','timeout','drained','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','realtime','agents','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','busyQueue','showNotification','writeLog','RINGING','busy','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue'];(function(_0x39f60c,_0x53ce1d){var _0x25c011=function(_0x3df665){while(--_0x3df665){_0x39f60c['push'](_0x39f60c['shift']());}};_0x25c011(++_0x53ce1d);}(_0x12e9,0x119));var _0x912e=function(_0x1599e6,_0x43ed40){_0x1599e6=_0x1599e6-0x0;var _0x170360=_0x12e9[_0x1599e6];return _0x170360;};'use strict';var _=require(_0x912e('0x0'));var uuid=require(_0x912e('0x1'));var util=require(_0x912e('0x2'));var logger=require(_0x912e('0x3'))(_0x912e('0x4'));var Agent=function(_0x474b29,_0x14b03f,_0x2eb829,_0x31c504){this[_0x912e('0x5')]=uuid['v4']();this[_0x912e('0x6')]=_0x474b29;this[_0x912e('0x7')]=_0x14b03f;this['realtime']=_0x2eb829;this[_0x912e('0x4')]=_0x31c504;this[_0x912e('0x6')][_0x912e('0x8')](this[_0x912e('0x9')]['bind'](this),this[_0x912e('0xa')][_0x912e('0xb')](this));this[_0x912e('0x6')]['on'](_0x912e('0xc'),this[_0x912e('0xa')][_0x912e('0xb')](this));this[_0x912e('0x6')]['on'](_0x912e('0xd'),this[_0x912e('0xe')][_0x912e('0xb')](this));};Agent['prototype'][_0x912e('0x8')]=function(){this[_0x912e('0x6')][_0x912e('0x8')](this[_0x912e('0x9')]['bind'](this),this[_0x912e('0xa')][_0x912e('0xb')](this));};Agent[_0x912e('0xf')][_0x912e('0xe')]=function(){this[_0x912e('0xa')](!![]);};Agent[_0x912e('0xf')][_0x912e('0x9')]=function(_0x2a7d38){logger['info'](_0x912e('0x10'),this[_0x912e('0x6')]['id'],this['agent']['id']);if(_[_0x912e('0x11')](this[_0x912e('0x12')][_0x912e('0x13')][this[_0x912e('0x7')]['id']])){logger[_0x912e('0x14')](_0x912e('0x15'),this[_0x912e('0x6')]['id'],this[_0x912e('0x7')]['id']);setTimeout(this[_0x912e('0x8')][_0x912e('0xb')](this),0x3e8);}else{if(this[_0x912e('0x4')][_0x912e('0x16')]||util[_0x912e('0x17')](this['squeue']['id'],this[_0x912e('0x12')][_0x912e('0x13')][this[_0x912e('0x7')]['id']],this[_0x912e('0x6')]['channel'],![])){this['realtime'][_0x912e('0x13')][this[_0x912e('0x7')]['id']]['busy']=!![];this[_0x912e('0x12')][_0x912e('0x13')][this[_0x912e('0x7')]['id']][_0x912e('0x18')]=undefined;util[_0x912e('0x19')](this['notificationId'],this[_0x912e('0x6')]['id'],this[_0x912e('0x12')][_0x912e('0x13')][this['agent']['id']],null,this[_0x912e('0x4')]);util[_0x912e('0x1a')](this['squeue']['id'],this[_0x912e('0x12')][_0x912e('0x13')][this[_0x912e('0x7')]['id']],_0x912e('0x1b')+(this[_0x912e('0x4')]['forcedOwnership']?':FORCED':''));}else{logger[_0x912e('0x14')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0x912e('0x6')]['id'],this[_0x912e('0x7')]['id']);setTimeout(this[_0x912e('0x8')][_0x912e('0xb')](this),0x3e8);}}};Agent[_0x912e('0xf')][_0x912e('0xa')]=function(_0x19f362){if(_['isNil'](this[_0x912e('0x12')][_0x912e('0x13')][this[_0x912e('0x7')]['id']])){return logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this[_0x912e('0x7')]['id']);}else{logger['info']('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this['agent']['id']);util['hideNotification'](this['notificationId'],this[_0x912e('0x6')]['id'],this[_0x912e('0x12')]['agents'][this[_0x912e('0x7')]['id']],null,this[_0x912e('0x4')]);this[_0x912e('0x12')][_0x912e('0x13')][this[_0x912e('0x7')]['id']][_0x912e('0x1c')]=![];this['realtime'][_0x912e('0x13')][this[_0x912e('0x7')]['id']][_0x912e('0x18')]=undefined;util[_0x912e('0x1a')](this[_0x912e('0x6')]['id'],this[_0x912e('0x12')]['agents'][this[_0x912e('0x7')]['id']],_0x19f362?_0x912e('0x1d'):_0x912e('0x1e'));}if(!_0x19f362){setTimeout(this[_0x912e('0x8')][_0x912e('0xb')](this),0x3e8);}};function agent(_0xcd0130,_0x26ad23,_0x41ef6d,_0x257a7c){return new Agent(_0xcd0130,_0x26ad23,_0x41ef6d,_0x257a7c);}module[_0x912e('0x1f')]=agent;