server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xe5ee=['hideNotification','writeLog','STOP','uuid','./util','routing','notificationId','agent','realtime','push','handleRun','handleTimeout','bind','squeue','timeout','drained','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','agents','channel','busy','busyQueue','showNotification','[%s][AGENT]\x20timeout\x20with\x20%s'];(function(_0x123868,_0x404577){var _0x41995a=function(_0x244306){while(--_0x244306){_0x123868['push'](_0x123868['shift']());}};_0x41995a(++_0x404577);}(_0xe5ee,0x189));var _0xee5e=function(_0x90eddd,_0x29d905){_0x90eddd=_0x90eddd-0x0;var _0x55e2aa=_0xe5ee[_0x90eddd];return _0x55e2aa;};'use strict';var _=require('lodash');var uuid=require(_0xee5e('0x0'));var util=require(_0xee5e('0x1'));var logger=require('../../../../../config/logger')(_0xee5e('0x2'));var Agent=function(_0x2b80d4,_0x7b3b02,_0x5041a7,_0x90f9b6){this[_0xee5e('0x3')]=uuid['v4']();this['squeue']=_0x2b80d4;this[_0xee5e('0x4')]=_0x7b3b02;this[_0xee5e('0x5')]=_0x5041a7;this[_0xee5e('0x2')]=_0x90f9b6;this['squeue'][_0xee5e('0x6')](this[_0xee5e('0x7')]['bind'](this),this[_0xee5e('0x8')][_0xee5e('0x9')](this));this[_0xee5e('0xa')]['on'](_0xee5e('0xb'),this[_0xee5e('0x8')][_0xee5e('0x9')](this));this['squeue']['on'](_0xee5e('0xc'),this[_0xee5e('0xd')]['bind'](this));};Agent[_0xee5e('0xe')][_0xee5e('0x6')]=function(){this[_0xee5e('0xa')][_0xee5e('0x6')](this[_0xee5e('0x7')][_0xee5e('0x9')](this),this[_0xee5e('0x8')][_0xee5e('0x9')](this));};Agent[_0xee5e('0xe')]['handleDrained']=function(){this['handleTimeout'](!![]);};Agent[_0xee5e('0xe')]['handleRun']=function(_0xff63d7){logger['info'](_0xee5e('0xf'),this[_0xee5e('0xa')]['id'],this[_0xee5e('0x4')]['id']);if(_[_0xee5e('0x10')](this['realtime']['agents'][this['agent']['id']])){logger[_0xee5e('0x11')](_0xee5e('0x12'),this[_0xee5e('0xa')]['id'],this[_0xee5e('0x4')]['id']);setTimeout(this[_0xee5e('0x6')][_0xee5e('0x9')](this),0x3e8);}else{if(this[_0xee5e('0x2')][_0xee5e('0x13')]||util[_0xee5e('0x14')](this['squeue']['id'],this[_0xee5e('0x5')][_0xee5e('0x15')][this[_0xee5e('0x4')]['id']],this[_0xee5e('0xa')][_0xee5e('0x16')],![])){this[_0xee5e('0x5')]['agents'][this['agent']['id']][_0xee5e('0x17')]=!![];this[_0xee5e('0x5')][_0xee5e('0x15')][this[_0xee5e('0x4')]['id']][_0xee5e('0x18')]=undefined;util[_0xee5e('0x19')](this['notificationId'],this['squeue']['id'],this['realtime'][_0xee5e('0x15')][this['agent']['id']],null,this[_0xee5e('0x2')]);util['writeLog'](this['squeue']['id'],this[_0xee5e('0x5')]['agents'][this[_0xee5e('0x4')]['id']],'RINGING'+(this[_0xee5e('0x2')][_0xee5e('0x13')]?':FORCED':''));}else{logger[_0xee5e('0x11')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0xee5e('0xa')]['id'],this['agent']['id']);setTimeout(this[_0xee5e('0x6')][_0xee5e('0x9')](this),0x3e8);}}};Agent[_0xee5e('0xe')]['handleTimeout']=function(_0x18cafa){if(_[_0xee5e('0x10')](this['realtime'][_0xee5e('0x15')][this[_0xee5e('0x4')]['id']])){return logger['info'](_0xee5e('0x12'),this[_0xee5e('0xa')]['id'],this[_0xee5e('0x4')]['id']);}else{logger[_0xee5e('0x11')](_0xee5e('0x1a'),this[_0xee5e('0xa')]['id'],this[_0xee5e('0x4')]['id']);util[_0xee5e('0x1b')](this[_0xee5e('0x3')],this[_0xee5e('0xa')]['id'],this[_0xee5e('0x5')][_0xee5e('0x15')][this['agent']['id']],null,this[_0xee5e('0x2')]);this[_0xee5e('0x5')]['agents'][this[_0xee5e('0x4')]['id']][_0xee5e('0x17')]=![];this[_0xee5e('0x5')][_0xee5e('0x15')][this[_0xee5e('0x4')]['id']]['busyQueue']=undefined;util[_0xee5e('0x1c')](this['squeue']['id'],this['realtime'][_0xee5e('0x15')][this[_0xee5e('0x4')]['id']],_0x18cafa?_0xee5e('0x1d'):'TIMEOUT');}if(!_0x18cafa){setTimeout(this['push'][_0xee5e('0x9')](this),0x3e8);}};function agent(_0x2426e9,_0x43bafb,_0x6d7db1,_0x354a16){return new Agent(_0x2426e9,_0x43bafb,_0x6d7db1,_0x354a16);}module['exports']=agent;