server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xe955=['drained','handleDrained','prototype','push','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','showNotification','writeLog',':FORCED','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','notificationId','busy','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','squeue','agent','realtime','routing','bind','handleTimeout','timeout'];(function(_0x4471ba,_0x19f68f){var _0x4725f6=function(_0x4234c7){while(--_0x4234c7){_0x4471ba['push'](_0x4471ba['shift']());}};_0x4725f6(++_0x19f68f);}(_0xe955,0x115));var _0x5e95=function(_0x5c1468,_0x5021d1){_0x5c1468=_0x5c1468-0x0;var _0xda0032=_0xe955[_0x5c1468];return _0xda0032;};'use strict';var _=require(_0x5e95('0x0'));var uuid=require(_0x5e95('0x1'));var util=require(_0x5e95('0x2'));var logger=require(_0x5e95('0x3'))('routing');var Agent=function(_0x3feda5,_0x56b17b,_0x147d12,_0x35262b){this['notificationId']=uuid['v4']();this[_0x5e95('0x4')]=_0x3feda5;this[_0x5e95('0x5')]=_0x56b17b;this[_0x5e95('0x6')]=_0x147d12;this[_0x5e95('0x7')]=_0x35262b;this[_0x5e95('0x4')]['push'](this['handleRun'][_0x5e95('0x8')](this),this[_0x5e95('0x9')][_0x5e95('0x8')](this));this[_0x5e95('0x4')]['on'](_0x5e95('0xa'),this[_0x5e95('0x9')][_0x5e95('0x8')](this));this[_0x5e95('0x4')]['on'](_0x5e95('0xb'),this[_0x5e95('0xc')][_0x5e95('0x8')](this));};Agent[_0x5e95('0xd')][_0x5e95('0xe')]=function(){this[_0x5e95('0x4')][_0x5e95('0xe')](this['handleRun'][_0x5e95('0x8')](this),this[_0x5e95('0x9')][_0x5e95('0x8')](this));};Agent[_0x5e95('0xd')]['handleDrained']=function(){this[_0x5e95('0x9')](!![]);};Agent[_0x5e95('0xd')]['handleRun']=function(_0x392191){logger[_0x5e95('0xf')](_0x5e95('0x10'),this[_0x5e95('0x4')]['id'],this['agent']['id']);if(_[_0x5e95('0x11')](this['realtime'][_0x5e95('0x12')][this[_0x5e95('0x5')]['id']])){logger['info'](_0x5e95('0x13'),this['squeue']['id'],this[_0x5e95('0x5')]['id']);setTimeout(this[_0x5e95('0xe')][_0x5e95('0x8')](this),0x3e8);}else{if(this['routing'][_0x5e95('0x14')]||util[_0x5e95('0x15')](this[_0x5e95('0x4')]['id'],this[_0x5e95('0x6')][_0x5e95('0x12')][this[_0x5e95('0x5')]['id']],this['squeue'][_0x5e95('0x16')],![])){this[_0x5e95('0x6')][_0x5e95('0x12')][this[_0x5e95('0x5')]['id']]['busy']=!![];this[_0x5e95('0x6')]['agents'][this['agent']['id']]['busyQueue']=undefined;util[_0x5e95('0x17')](this['notificationId'],this[_0x5e95('0x4')]['id'],this[_0x5e95('0x6')]['agents'][this[_0x5e95('0x5')]['id']],null,this[_0x5e95('0x7')]);util[_0x5e95('0x18')](this[_0x5e95('0x4')]['id'],this['realtime']['agents'][this[_0x5e95('0x5')]['id']],'RINGING'+(this[_0x5e95('0x7')][_0x5e95('0x14')]?_0x5e95('0x19'):''));}else{logger[_0x5e95('0xf')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0x5e95('0x4')]['id'],this[_0x5e95('0x5')]['id']);setTimeout(this[_0x5e95('0xe')]['bind'](this),0x3e8);}}};Agent['prototype']['handleTimeout']=function(_0x186be0){if(_['isNil'](this[_0x5e95('0x6')]['agents'][this[_0x5e95('0x5')]['id']])){return logger[_0x5e95('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this[_0x5e95('0x5')]['id']);}else{logger['info'](_0x5e95('0x1a'),this[_0x5e95('0x4')]['id'],this['agent']['id']);util[_0x5e95('0x1b')](this[_0x5e95('0x1c')],this[_0x5e95('0x4')]['id'],this[_0x5e95('0x6')][_0x5e95('0x12')][this[_0x5e95('0x5')]['id']],null,this['routing']);this[_0x5e95('0x6')][_0x5e95('0x12')][this[_0x5e95('0x5')]['id']][_0x5e95('0x1d')]=![];this[_0x5e95('0x6')][_0x5e95('0x12')][this[_0x5e95('0x5')]['id']]['busyQueue']=undefined;util[_0x5e95('0x18')](this[_0x5e95('0x4')]['id'],this[_0x5e95('0x6')][_0x5e95('0x12')][this[_0x5e95('0x5')]['id']],_0x186be0?'STOP':_0x5e95('0x1e'));}if(!_0x186be0){setTimeout(this['push'][_0x5e95('0x8')](this),0x3e8);}};function agent(_0x102f1c,_0x30f48c,_0x580d5a,_0x27aef8){return new Agent(_0x102f1c,_0x30f48c,_0x580d5a,_0x27aef8);}module[_0x5e95('0x1f')]=agent;