server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xb70b=['bind','handleDrained','prototype','push','[%s][AGENT]\x20try\x20with\x20%s','isNil','routing','isAgentAvailable','agents','busy','showNotification','writeLog','RINGING','forcedOwnership',':FORCED','info','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','busyQueue','STOP','TIMEOUT','exports','uuid','./util','../../../../../config/logger','notificationId','squeue','agent','realtime','handleRun','handleTimeout'];(function(_0x2f9467,_0x40576f){var _0x39894c=function(_0x13e344){while(--_0x13e344){_0x2f9467['push'](_0x2f9467['shift']());}};_0x39894c(++_0x40576f);}(_0xb70b,0x92));var _0xbb70=function(_0x4bab8e,_0x3e973b){_0x4bab8e=_0x4bab8e-0x0;var _0x3778a4=_0xb70b[_0x4bab8e];return _0x3778a4;};'use strict';var _=require('lodash');var uuid=require(_0xbb70('0x0'));var util=require(_0xbb70('0x1'));var logger=require(_0xbb70('0x2'))('routing');var Agent=function(_0x587c14,_0x2f8f0d,_0x1adbce,_0x4bdc8f){this[_0xbb70('0x3')]=uuid['v4']();this[_0xbb70('0x4')]=_0x587c14;this[_0xbb70('0x5')]=_0x2f8f0d;this[_0xbb70('0x6')]=_0x1adbce;this['routing']=_0x4bdc8f;this['squeue']['push'](this[_0xbb70('0x7')]['bind'](this),this[_0xbb70('0x8')][_0xbb70('0x9')](this));this[_0xbb70('0x4')]['on']('timeout',this['handleTimeout'][_0xbb70('0x9')](this));this[_0xbb70('0x4')]['on']('drained',this[_0xbb70('0xa')][_0xbb70('0x9')](this));};Agent[_0xbb70('0xb')][_0xbb70('0xc')]=function(){this[_0xbb70('0x4')][_0xbb70('0xc')](this['handleRun'][_0xbb70('0x9')](this),this[_0xbb70('0x8')][_0xbb70('0x9')](this));};Agent[_0xbb70('0xb')]['handleDrained']=function(){this[_0xbb70('0x8')](!![]);};Agent[_0xbb70('0xb')][_0xbb70('0x7')]=function(_0x4ef183){logger['info'](_0xbb70('0xd'),this[_0xbb70('0x4')]['id'],this[_0xbb70('0x5')]['id']);if(_[_0xbb70('0xe')](this['realtime']['agents'][this[_0xbb70('0x5')]['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xbb70('0x4')]['id'],this[_0xbb70('0x5')]['id']);setTimeout(this[_0xbb70('0xc')]['bind'](this),0x3e8);}else{if(this[_0xbb70('0xf')]['forcedOwnership']||util[_0xbb70('0x10')](this[_0xbb70('0x4')]['id'],this[_0xbb70('0x6')]['agents'][this[_0xbb70('0x5')]['id']],this[_0xbb70('0x4')]['channel'],![])){this[_0xbb70('0x6')][_0xbb70('0x11')][this[_0xbb70('0x5')]['id']][_0xbb70('0x12')]=!![];this[_0xbb70('0x6')][_0xbb70('0x11')][this['agent']['id']]['busyQueue']=undefined;util[_0xbb70('0x13')](this[_0xbb70('0x3')],this[_0xbb70('0x4')]['id'],this['realtime'][_0xbb70('0x11')][this['agent']['id']],null,this[_0xbb70('0xf')]);util[_0xbb70('0x14')](this[_0xbb70('0x4')]['id'],this[_0xbb70('0x6')]['agents'][this[_0xbb70('0x5')]['id']],_0xbb70('0x15')+(this[_0xbb70('0xf')][_0xbb70('0x16')]?_0xbb70('0x17'):''));}else{logger[_0xbb70('0x18')](_0xbb70('0x19'),this[_0xbb70('0x4')]['id'],this[_0xbb70('0x5')]['id']);setTimeout(this[_0xbb70('0xc')]['bind'](this),0x3e8);}}};Agent[_0xbb70('0xb')][_0xbb70('0x8')]=function(_0x47954b){if(_[_0xbb70('0xe')](this[_0xbb70('0x6')][_0xbb70('0x11')][this[_0xbb70('0x5')]['id']])){return logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xbb70('0x4')]['id'],this['agent']['id']);}else{logger[_0xbb70('0x18')](_0xbb70('0x1a'),this[_0xbb70('0x4')]['id'],this[_0xbb70('0x5')]['id']);util['hideNotification'](this['notificationId'],this[_0xbb70('0x4')]['id'],this[_0xbb70('0x6')][_0xbb70('0x11')][this['agent']['id']],null,this[_0xbb70('0xf')]);this[_0xbb70('0x6')]['agents'][this[_0xbb70('0x5')]['id']][_0xbb70('0x12')]=![];this['realtime']['agents'][this[_0xbb70('0x5')]['id']][_0xbb70('0x1b')]=undefined;util['writeLog'](this[_0xbb70('0x4')]['id'],this['realtime'][_0xbb70('0x11')][this[_0xbb70('0x5')]['id']],_0x47954b?_0xbb70('0x1c'):_0xbb70('0x1d'));}if(!_0x47954b){setTimeout(this['push'][_0xbb70('0x9')](this),0x3e8);}};function agent(_0x65d332,_0x4c37e3,_0x211733,_0x10e451){return new Agent(_0x65d332,_0x4c37e3,_0x211733,_0x10e451);}module[_0xbb70('0x1e')]=agent;