server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
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  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x4365=['realtime','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','isAgentAvailable','channel','agents','busy','busyQueue','showNotification','writeLog','RINGING','forcedOwnership',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','push','bind','handleTimeout','timeout','drained','handleRun','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s'];(function(_0x50ec27,_0x35f45d){var _0x434403=function(_0x59797b){while(--_0x59797b){_0x50ec27['push'](_0x50ec27['shift']());}};_0x434403(++_0x35f45d);}(_0x4365,0x17a));var _0x5436=function(_0x102f97,_0x5bda2f){_0x102f97=_0x102f97-0x0;var _0xd22058=_0x4365[_0x102f97];return _0xd22058;};'use strict';var _=require(_0x5436('0x0'));var uuid=require(_0x5436('0x1'));var util=require(_0x5436('0x2'));var logger=require(_0x5436('0x3'))(_0x5436('0x4'));var Agent=function(_0x1a518d,_0xc0fac6,_0x522fb,_0x4d826c){this[_0x5436('0x5')]=uuid['v4']();this[_0x5436('0x6')]=_0x1a518d;this[_0x5436('0x7')]=_0xc0fac6;this['realtime']=_0x522fb;this[_0x5436('0x4')]=_0x4d826c;this['squeue'][_0x5436('0x8')](this['handleRun'][_0x5436('0x9')](this),this[_0x5436('0xa')]['bind'](this));this[_0x5436('0x6')]['on'](_0x5436('0xb'),this[_0x5436('0xa')]['bind'](this));this[_0x5436('0x6')]['on'](_0x5436('0xc'),this['handleDrained'][_0x5436('0x9')](this));};Agent['prototype'][_0x5436('0x8')]=function(){this['squeue'][_0x5436('0x8')](this[_0x5436('0xd')][_0x5436('0x9')](this),this[_0x5436('0xa')]['bind'](this));};Agent['prototype'][_0x5436('0xe')]=function(){this[_0x5436('0xa')](!![]);};Agent[_0x5436('0xf')][_0x5436('0xd')]=function(_0x37137a){logger[_0x5436('0x10')](_0x5436('0x11'),this[_0x5436('0x6')]['id'],this[_0x5436('0x7')]['id']);if(_['isNil'](this[_0x5436('0x12')]['agents'][this[_0x5436('0x7')]['id']])){logger[_0x5436('0x10')](_0x5436('0x13'),this[_0x5436('0x6')]['id'],this['agent']['id']);setTimeout(this[_0x5436('0x8')][_0x5436('0x9')](this),0x3e8);}else{if(this[_0x5436('0x4')]['forcedOwnership']||util[_0x5436('0x14')](this[_0x5436('0x6')]['id'],this[_0x5436('0x12')]['agents'][this[_0x5436('0x7')]['id']],this[_0x5436('0x6')][_0x5436('0x15')],![])){this[_0x5436('0x12')][_0x5436('0x16')][this['agent']['id']][_0x5436('0x17')]=!![];this[_0x5436('0x12')][_0x5436('0x16')][this[_0x5436('0x7')]['id']][_0x5436('0x18')]=undefined;util[_0x5436('0x19')](this['notificationId'],this[_0x5436('0x6')]['id'],this[_0x5436('0x12')][_0x5436('0x16')][this[_0x5436('0x7')]['id']],null,this[_0x5436('0x4')]);util[_0x5436('0x1a')](this['squeue']['id'],this['realtime'][_0x5436('0x16')][this['agent']['id']],_0x5436('0x1b')+(this[_0x5436('0x4')][_0x5436('0x1c')]?_0x5436('0x1d'):''));}else{logger[_0x5436('0x10')](_0x5436('0x1e'),this[_0x5436('0x6')]['id'],this[_0x5436('0x7')]['id']);setTimeout(this[_0x5436('0x8')]['bind'](this),0x3e8);}}};Agent['prototype']['handleTimeout']=function(_0x48f032){if(_[_0x5436('0x1f')](this[_0x5436('0x12')][_0x5436('0x16')][this['agent']['id']])){return logger[_0x5436('0x10')](_0x5436('0x13'),this['squeue']['id'],this[_0x5436('0x7')]['id']);}else{logger['info'](_0x5436('0x20'),this[_0x5436('0x6')]['id'],this[_0x5436('0x7')]['id']);util[_0x5436('0x21')](this[_0x5436('0x5')],this[_0x5436('0x6')]['id'],this['realtime']['agents'][this[_0x5436('0x7')]['id']],null,this[_0x5436('0x4')]);this[_0x5436('0x12')]['agents'][this[_0x5436('0x7')]['id']][_0x5436('0x17')]=![];this[_0x5436('0x12')][_0x5436('0x16')][this['agent']['id']][_0x5436('0x18')]=undefined;util[_0x5436('0x1a')](this[_0x5436('0x6')]['id'],this[_0x5436('0x12')][_0x5436('0x16')][this['agent']['id']],_0x48f032?'STOP':_0x5436('0x22'));}if(!_0x48f032){setTimeout(this[_0x5436('0x8')]['bind'](this),0x3e8);}};function agent(_0x2e7a36,_0x247822,_0x22aaf7,_0x4a6d60){return new Agent(_0x2e7a36,_0x247822,_0x22aaf7,_0x4a6d60);}module[_0x5436('0x23')]=agent;